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Computer telephony can be defined as computers and telephones working together.
The computer will control perform the "call control/processing" tasks such as
dialling, answering, transferring, and conferencing of the phone line.

Currently, there are more than a few "standards" for call processing.  These
standards include the AT&T/Novell Telephone Services Application Programming
Interface (TSAPI), the Microsoft/Intel Telephony Application Programming
Interface (TAPI), the Macintosh Telephony Architecture (MTA), etc.  A
true "standard" will emerge in due time.

[Ed.:  Hopefully this new FAQ entry is factually correct.]

Brent Mosbrook (brentm@zyxel.com) [ZyXEL USA] writes:
We haven't announced support for TSAPI (Novell) yet, but as the article
mentioned, we will be supporting TAPI (Microsoft).