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ZyXEL modem FAQ List v4.2, Nov 20 1995, Part 2 of 5 [FAQ]
Section - Q.14 What are additional methods to contact ZyXEL USA technical support?

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Top Document: ZyXEL modem FAQ List v4.2, Nov 20 1995, Part 2 of 5 [FAQ]
Previous Document: Q.13 How does one get access to ZyXEL technical support?
Next Document: Q.15 What are the prices for upgrading a ZyXEL?
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--------------------------------------------------------------------------------

[This was originally posted by Brent Mosbrook (brentm@zyxel.com) of ZyXEL 
USA technical support.  It was slightly modified by me (rwong@direct.ca).]

The following information summarizes the various methods of accessing ZyXEL 
technical support.

BBS       We operate a 4-node BBS, 24 hrs a day.  This provides ZyXEL
          users access to the latest rom binaries, Zfax updates,
          configuration guidelines, and software setup instructions.
          In addition, sysop pricing and order forms are available. 
          You can reach the BBS by dialing 714-693-0762
 
Internet  The site called zyxel.com has been established.  Please use the 
          following email addresses:

          sales@zyxel.com       For information regarding pricing, 
                                availability, literature, upgrades, and sysop
                                deals.  

          tech@zyxel.com        For installation problems, configuration 
                                questions, and general technical information.

          bug-report@zyxel.com  For submission of bug reports (currently used
                                for BETA versions of Zfax 3.0x).


          The comp.dcom.modems and comp.dcom.fax newsgroups are also 
          monitored, and posts/replies to the newsgroups will be made when
          appropriate.  
 
          An anonymous FTP site has also been established at ftp.zyxel.com
          (aka ftp.sdsc.edu).  ZyXEL related files are in the
          /pub/other/zyxel directory.  The latest official roms and software
          here will be posted to this site.  However, the FTP is not intended
          to replace the BBS, which has a much wider array of available files.  

Fidonet   We maintain a node on the network, which is linked to our
          BBS.  You can reach us at: 1:103/725 (1:202/701.101
          secondary address).  Users can netmail technical support
          questions to the above address, and they will be replied to
          by our staff.  We monitor the comm, hs_modems, and ZyXEL
          echos, will post or reply when appropriate.
           
          File REQest any file on our bbs by name (wildcards
          accepted)
 
          OR
  
          "FILE" for files listing
          "FILES" for files listing
          "ROME"  for the latest roms for the E 
          "ROMEP"  "   "    "      "   "   "  E Plus
          "ROMB"   "   "    "      "   "   "  B 
          "ROMBP"  "   "    "      "   "   "  B Plus
          "ROMSP"  "   "    "      "   "   "  S Plus
          "ROMS"   "   "    "      "   "   "  S 
          "ZFAX"   "   "    "    Zfax
 
CompuServe     We are on-line at CIS and can be reached as user
               71333,2734.  We have a forum dedicated to ZyXEL
               (GO ZYXEL), and will respond to any technical
               support related issue in e-mail. Please address
               any sales related to >internet:sales@zyxel.com. 

          

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Top Document: ZyXEL modem FAQ List v4.2, Nov 20 1995, Part 2 of 5 [FAQ]
Previous Document: Q.13 How does one get access to ZyXEL technical support?
Next Document: Q.15 What are the prices for upgrading a ZyXEL?

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