Top Document: ZyXEL modem FAQ List v4.2, Nov 20 1995, Part 2 of 5 [FAQ] Previous Document: Q.13 How does one get access to ZyXEL technical support? Next Document: Q.15 What are the prices for upgrading a ZyXEL? See reader questions & answers on this topic! - Help others by sharing your knowledge -------------------------------------------------------------------------------- [This was originally posted by Brent Mosbrook (brentm@zyxel.com) of ZyXEL USA technical support. It was slightly modified by me (rwong@direct.ca).] The following information summarizes the various methods of accessing ZyXEL technical support. BBS We operate a 4-node BBS, 24 hrs a day. This provides ZyXEL users access to the latest rom binaries, Zfax updates, configuration guidelines, and software setup instructions. In addition, sysop pricing and order forms are available. You can reach the BBS by dialing 714-693-0762 Internet The site called zyxel.com has been established. Please use the following email addresses: sales@zyxel.com For information regarding pricing, availability, literature, upgrades, and sysop deals. tech@zyxel.com For installation problems, configuration questions, and general technical information. bug-report@zyxel.com For submission of bug reports (currently used for BETA versions of Zfax 3.0x). The comp.dcom.modems and comp.dcom.fax newsgroups are also monitored, and posts/replies to the newsgroups will be made when appropriate. An anonymous FTP site has also been established at ftp.zyxel.com (aka ftp.sdsc.edu). ZyXEL related files are in the /pub/other/zyxel directory. The latest official roms and software here will be posted to this site. However, the FTP is not intended to replace the BBS, which has a much wider array of available files. Fidonet We maintain a node on the network, which is linked to our BBS. You can reach us at: 1:103/725 (1:202/701.101 secondary address). Users can netmail technical support questions to the above address, and they will be replied to by our staff. We monitor the comm, hs_modems, and ZyXEL echos, will post or reply when appropriate. File REQest any file on our bbs by name (wildcards accepted) OR "FILE" for files listing "FILES" for files listing "ROME" for the latest roms for the E "ROMEP" " " " " " " E Plus "ROMB" " " " " " " B "ROMBP" " " " " " " B Plus "ROMSP" " " " " " " S Plus "ROMS" " " " " " " S "ZFAX" " " " Zfax CompuServe We are on-line at CIS and can be reached as user 71333,2734. We have a forum dedicated to ZyXEL (GO ZYXEL), and will respond to any technical support related issue in e-mail. Please address any sales related to >internet:sales@zyxel.com. User Contributions:Top Document: ZyXEL modem FAQ List v4.2, Nov 20 1995, Part 2 of 5 [FAQ] Previous Document: Q.13 How does one get access to ZyXEL technical support? Next Document: Q.15 What are the prices for upgrading a ZyXEL? Part1 - Part2 - Part3 - Part4 - Part5 - Single Page [ Usenet FAQs | Web FAQs | Documents | RFC Index ] Send corrections/additions to the FAQ Maintainer: rwong@direct.ca (Robert Wong Jr.)
Last Update March 27 2014 @ 02:11 PM
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