Re: getting newsgroup readers to look at an FAQ

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John Novak (jsn@cegt201.bradley.edu)
Thu, 18 Mar 1999 21:53:27 -0600 (CST)



Danny Faught:

> I'd say greeting practices have a big impact, and shouldn't be swept
> under the rug so easily. For comp.software.testing, we have an
> improvement effort underway, and we're experimenting with using a
> defined list of subject tags. Volunteers are monitoring the newsgroup
> and sending email when someone posts a message with the realm of one
> of the subject tags but doesn't use the tag. The response from
> newsgroup participants has been encouraging,

This doesn't surprise me, although I expect tags will work better in a
non-conversational group such as yours. Given your volunteer cabal,
how do you avoid the problem of one person getting several messages
from several volunteers?

We considered using a 'bot to scan for new posters, but the idea
(thankfully) was shouted down as being impersonal, in your face, and
more than slightly insulting. The e-mail volunteer cabal foundered on
the idea of how to make sure people get only one message. And so
we're left with public pointers-- propagation delays still cause
duplicates, though.

-- 
John S. Novak, III       	jsn@cegt201.bradley.edu
The Humblest Man on the Net


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