FAQ maintainer burning out?

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Mama Lani (lani@lava.net)
Tue, 11 Feb 1997 16:22:04 -1000 (HST)


A good friend of mine who is a news.answers-approved FAQ maintainer (who's
not on this list), has been exhibiting some unusual 'net behavior. She has
started posting somewhat hostile posts to newbies who ask newbie
questions, instead of matter-of-factly pointing them to the right
location. I guess "hostile" isn't quite the right word. She basically
seems really burnt out with the whole thing, and instead of taking the
time to help, she'll say things like "why haven't you looked at the FAQ?"
or "why do I have to keep spoon-feeding these people?" and things like
that.

I've tried to read and re-read her posts, trying to figure out if she was
saying them in a sarcastic but funny way. No smileys did I find.

Worse, when I pointed this out to her (technically, I suggested she put a
smiley so she doesn't chase anyone away) over private email, she started
accusing me of being holier-than-thou and saying she's sorry to disappoint
for not being perfect.

I know for a fact that two of the newsgroup regulars (a couple) who lived
near her, who were considered to be good friends of hers, literally ran
out of the woman's house because she flew into a temper tantrum one day
about something related to the newsgroup (they've since written her off).

I guess my question isn't so much "what should I do with my friend?" but
"what, if anything, can be done *on* the newsgroup itself?" This is
obviously a rather sensitive query because this individual happens to be
one of the heaviest posters to the newsgroup, and many consider her FAQ
to be without equal. My concern is not with her FAQ, but that she may be
turning off the very readers the FAQ should be helping.

Any suggestions? TIA! :>

--Lani



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