Re: The FAQ system approaches obsolescence. What do we do now?

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Putnam Barber (pbarber@eskimo.com)
Tue, 6 Dec 1994 06:05:04 -0800 (PST)


On Tue, 6 Dec 1994, Graham Stoney wrote in response to Eric S. Raymond's
"wake-up call":
> ...the need to provide readily
> accessible answers to frequent questions in the newsgroup itself is not
> fading or becoming obselete in any way. There are more new users hitting
> Usenet now than ever before, and they've got lots of questions to ask and
> need to be able to find the answers already in the newsgroup if we don't
> want to be deluged.
>
But, sad to say, the FAQ system doesn't really work as well as it should
in meeting this goal. In particular, the very new users who are most in
need of access to the FAQ are (a) least likely to know anything about the
whole system (b) impatient with barriers to enjoying the wonders of the
'net and (c) inexperienced with the tools that might help them use the
FAQ system to overcome those barriers.

My guess is that many of these new users come to the 'net from individual
dial-up accounts. In that setting off-line access to pointers and
traditions is very limited if it exists at all.

I wish there were a way to build a "pointer" to the FAQ archives into
every newsgroup post -- something like a URL among the headers which
web-aware newsreading software could "link" to and which at least
provided a hint for people using other software that such a thing existed
and where to find it.

(I remember reading an announcement that one of the big commercial
services was building a similar feature into their newsreading resource
-- a "button" on the screen which retrieved the FAQ for the current
newsgroup with a single click. Sounded /very/ sensible. I wonder if it
worked.)

> 2. Not everyone has WWW access. WWW access requires IP, and not everyone has
> that.
>
I wonder why this particular myth is /so/ hard to stifle. I use lynx to
access the Web all the time and it works just fine. I don't get to see
the pretty pictures or hear the sound-effects, but the fundamental
vitality of the web for providing access to text-based information is
easily available over a dial-up line to a text-oriented unix provider.

Putnam Barber
Seattle



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