Note the interesting "fact" that the server in question automaticaly
drops articles that are posted with a "Supercedes" header.
<post from new-york.net follows>
>>From: "Terry Kennedy, Operations Mgr" <terry@new-york.net>
>>Subject:Re: News servers for FAQs?
>>To:cmacd <cmacd@achilles.net>
>>CC:faq-maintainers <faq-maintainers@lists.consensus.com>, glasser <glasser@uscom.com>,
>> bob@new-york.net
>>Message-ID:<01J5YEAB4GK28WWKL4@mail2.new-york.net>
> > I had post_faq.pl set up on my shell account for a few months. Then, my
> > ISP gets bought out, and news.uscom.com becomes aliased to a new server
> > which is totally messed up with news.answers
>
> Have you tried getting a "ticket" started with the ISP. The newsserver
> with the problem seems to be news2.new-york.net, and I would imagine
> that the problem affects all their other clients. If you are paying for
> the service, you should be getting a server that works.
This is the first time I've heard of this, as far as I can tell.
Let me give a little background here. New York Net doesn't sell dialup
service, shell accounts, or any of that sort of thing. We sell dedicated
leased-line bandwidth to a large number of customers, many of which are
ISP's that sell those types of services.
We provide dedicated newsfeeds to any New York Net customer that
requests
one, at no charge. Those feeds are run on dedicated servers with high
per-
formance. This month, news.new-york.net is #146 in Freenix - we take
news
feeding seriously.
We also make available, on an as-is basis, a separate reader-only
server
which allows reading and posting from any New York Net customer site
(sub-
ject to having a valid DNS entry, and no more than 16 simultaneous
connec-
tions from any one customer). This is intended primarily for customers
who
are not ISP's, but who want to read news without the overhead of setting
up
their own server. Given the 16-user limit, it normally isn't practical
for
an ISP to use it instead of a local news server, unless the ISP is very
small.
Apparently the user's ISP (uscom) was purchased by one of our
customers.
I don't know what decisions were made by our customer regarding
uscom's
pre-existing news server - it just appears that our customer added a
CNAME
pointing to our server. We usually don't even get notified when this
hap-
pens - when we find out about it, it's usually because a customer gave
up
on running their own news server and we see all of their other feeders
bouncing off our reader box with "Xfer permission denied" because they
changed the dns for "news.customer.com" to be a CNAME for
news2.new-york.net
so their users wouldn't need to change their news host setting.
> It used to be that posting an FAQ was something that an ISP would get
> prestige out of, and I know when I have a probem at my ISP with news I
> tend to get a quick answer.
As I said, this is the first I've heard about this issue. Without
having
any other info to go on, I suspect it's because the "convenience server"
we run doesn't file Control articles (it processes them and discards
them)
which means Supercedes won't work either.
I'd suggest that the original poster ask his ISP (uscom, or whoever
bought
them) what their plans are regarding *their* news server. As always, we
would
be glad to provide a free feed to any news server they care to run.
Also, if
we hear comments from our leased-line customers regarding news2, we'll
answer
them and try to support it as best as we can, given that it is an as-is
ser-
vice. But the chain of escalation is definitely end user -> their ISP's
tech
support -> ... -> New York Net tech support.
Terry Kennedy
New York Net, Operations
-- Charles MacDonald Stittsville Ontario ...Just beyond the fringe My homepage is at http://www.achilles.net/~cmacd/ CANDU Nuclear Power - The Answer to the Carbon Cycle
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