Dealing with random questions

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Nancy McGough (nancym@ii.com)
Wed, 25 Jan 1995 10:02:54 -0800 (PST)

Another problem, related to the question of FAQ requests, is how to
best deal with random questions that people send you because they think
that you are the helpdesk for the Internet. I'm thinking about starting
to post under a different email address, maybe info@ii.com, and then,
when people respond, have an autoreply message that says:
* how to get my FAQs via the Web, ftp, and mail
* general questions should be posted to appropriate newsgroups or
mailing lists
* faq suggestions and comments should be sent to faqs@ii.com
* my personal email address if they still want to talk to me

What do people think of this idea? What do you think are good email
addresses to use? I'm thinking about this:

From header When posting
=========== ============
info@ii.com anything other than an FAQ
faqs@ii.com FAQs

I'm not sure that I like info@ii.com but right now I can't think of
anything better...

Thanks for any suggestions for dealing with this,
Nancy

-- 
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