Nancy McGough wrote:
> Another problem, related to the question of FAQ requests, is how to
> best deal with random questions that people send you because they think
> that you are the helpdesk for the Internet. I'm thinking about starting
> to post under a different email address, maybe info@ii.com, and then,
> when people respond, have an autoreply message that says:
> * how to get my FAQs via the Web, ftp, and mail
> * general questions should be posted to appropriate newsgroups or
> mailing lists
> * faq suggestions and comments should be sent to faqs@ii.com
> * my personal email address if they still want to talk to me
The SGI FAQ group uses a form letter with all of that information except the
last. We mail it manually, but use a little Perl script to do so to minimize
typing. It seems to have worked in that its recipients have never written
back. It's not particularly strongly worded. ;-)
Cheers,
-- | Dave Schweisguth Internet: dcs@proton.chem.yale.edu MIME spoken here | | Yale Depts. of MB&B & Chemistry Phone: 203-432-5208 Fax: 203-432-6144 | | For complying with the NJ Right To Know Act: Contents partially unknown. |
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