> Why don't you just write a quicky meta-FAQ with the appropriate
> pointers to the FAQs? I think the easiest solution is then to set up a
> comprehensive web page to point to...
>
> If OTOH, they are asking for YOUR expertise, you might not just wanna
> toss the FAQ notice to them. I get quite a number of queries from
> people who are too shy to post, and want *my* opinion on things.
>
> Remember too, that by being a FAQ-maintainer, many readers will
> look at you as a net-deity (at least for the topic you write your FAQ
> about). Consider them "fan email"--some people just want to know that
> there is a Real Person [TM] on the other side. That's partly what
> makes Usenets so accessible and friendly.
I act somewhat cautious in this area. My FAQ is law-related, and most
requests like this are specifically for legal advice.
What I do is decide whether the question points up an omission or
too-shallow treatment in my FAQ. If it does, I'll attempt a reply,
prefacing it with a mealy-mouthed disclaimer that it's not legal advice,
only a lawyer who gets all the facts from you can advise, etc., etc.
Then I save the email I send in a special mail folder. Next time I
update the FAQ, I incorporate the response into the FAQ.
If it's not in the FAQ, and is too specific to be, I generally tell them
so. Unless the question really interests me, I won't do any research for
an answer.
-- Terry Carroll | "Clearly, this invention provides the world's Santa Clara, CA | first weapons simulator for use by motorists." carrollt@netcom.com | - U.S. Patent No. 5,314,371 (May 24, 1994)
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