Re: Dealing with random questions

---------

Lani Teshima-Miller (teshima@uhunix.uhcc.Hawaii.Edu)
Wed, 25 Jan 1995 14:03:02 -1000


Nancy McGough said:

> I would like to come up with some kind of
> fairly automated solution because it is starting to get out of hand

Why don't you just write a quicky meta-FAQ with the appropriate
pointers to the FAQs? I think the easiest solution is then to set up a
comprehensive web page to point to...

If OTOH, they are asking for YOUR expertise, you might not just wanna
toss the FAQ notice to them. I get quite a number of queries from
people who are too shy to post, and want *my* opinion on things.

Remember too, that by being a FAQ-maintainer, many readers will
look at you as a net-deity (at least for the topic you write your FAQ
about). Consider them "fan email"--some people just want to know that
there is a Real Person [TM] on the other side. That's partly what
makes Usenets so accessible and friendly.

> People will know (I hope) what address to use because of what's in
> the From and Reply-To header of something I post.

Don't assume they know anything. In fact, the ones that need help are
*specifically* the ones who are new and somewhat confused.

Lani Teshima-Miller (teshima@uhunix.uhcc.Hawaii.edu) "Sea Hare" o/ /_/_/
UH School of Library & Info Studies. "Whatever the cost of our o|<0_0>------*
libraries, the price is cheap compared to that of an ignorant \=^-| |_| |
nation." -Walter Cronkite [R.a.b.bit--FAQ Maintainer: "Think Ink!"] \_B}\_B}



[ Usenet Hypertext FAQ Archive | Search Mail Archive | Authors | Usenet ]
[ 1993 | 1994 | 1995 | 1996 | 1997 ]

---------

faq-admin@landfield.com

© Copyright The Landfield Group, 1997
All rights reserved