paper on FAQ's

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Brian Weinstein (bwein@minerva.cis.yale.edu)
Wed, 26 Apr 1995 18:26:39 -0400 (EDT)


I'm not sure whether this message will call for a flaming, but if so I
hope you will all be merciful.

I am a student taking a new class being offered about cyberspace, and I am
attempting to write a paper about FAQ's and what they signify about the
way communities are being formed in cyberspace. I would be greatly
appreciative if any of you could take the time to e-mail me telling me
whatever you would like regarding your impressions on the
function/significance of FAQ's and how they impact newsgroup communities.
I would be very curious to know your impressions regarding: what the most
important aspects of faq's are; how you conceive the function of faq's--as
a charter, a way of maintaining orderly community discourse, an
introductory brochure, an enticement to newcomers?; how much faq's
actually impact the evolution of a community; the extent to which members
of a community are concerned with and attempt to contribute to the faq;
whether communities have established any sanctioning mechanisms to deal
with violations of norms set out in faq's, and any other relevant
impressions you have to offer.

Again, I'm sorry if it was improper to post this message here. I'm new
to the Net, which is partly what inspired me to write about faq's and the
impression they give newcomers to a community (and yes I've read the "FAQ
on FAQ's" posted to news.answers, but I was hoping to get some first-hand
feedback). Any response would be a huge help.

Thanks so much,

Brian



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