- New applications should be aligned with both the user's view and the
  business process view.  Existing functionally aligned systems are not
  appropriate

- Applications need to provide a consistent user interface

- Application complexity needs to be hidden

- The user interaction must be flexible

- Consistent information across all applications

- A variety of user interface styles to reflect the needs of the work

- Users should be able to modify business rules without reference to IT
  staff

- IT systems will support all activity performed by the user, not just
  a part

- An ability to evolve IT systems to reflect changing business
  requirements

- It is essential that there be integrity of transactional processes