Re: 4 stages of FAQ death

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Michael Paul Johnson (mpj@ebible.org)
Thu, 26 Aug 1999 16:05:30 -0600


At 10:47 AM 8/26/1999 -0400, David Alex Lamb wrote:
>This outlines what I'm currently doing with 'dead' FAQs, and asks for
>comments.
>
>Stage 1: FAQ maintenance ceases.
...
>Stage 2: FAQ delisted from LoPIP.
...
>Stage 3: FAQ deleted from archives.
...
>Stage 4: FAQ database entry moved to dead file.
...
>It seems to me the choices are:
>For the first problem (limbo state - transition from 1 to 2)
>A. Continue informally as now. It's no problem if postings never quite enter
> stage 2.
>B. Go to stage 2 immediatly on discovering an outdated FAQ. Write to the
> maintainer and resurrect the FAQ if s/he replies quickly - after all, it
> only REALLY disappears from the LoPIP later in the month when the
> autogeneration happens.
>I'd relly like to go with B unless it's objectionable.

B sounds OK to me...

>For the second problem (transition from 2 to 3):
>A. Continue informally as now. It's no problem if stage 3 happens years after
> Stage 2, or immediately after stage 2.
>B. Never go to stage 3. It doesn't cost anything to keep a few more files
> around.
>C. Develop specific policies for the following 3 separate situations
> - When a maintainer says a FAQ is dead (currently: Do stage 2 and 3
> together)
> - When a maintainer won't post but still keeps the info around (currently:
> never enter stage 3 unless a moderator happens to feel like re-querying
> several months later.
> - When a maintainer never responds but mail doesn't bounce (currently, we
> likely don't notice)
> - When queries to a maintainer bounce (currently: policy a little unclear.
> When I resumed archive maintenance, I deleted anything that hadn't been
> posted for a year for which the mail bounced, but if I keep up regular
> maintenance I'll start getting such situations after a mere 3 months,
> which seems too short for complete deletion)
>I'd prefer C because I'm a detail-obsessed control freak :-) but can cope with
>A or B.

I like B better, because:
* There is some value in maintaining an archive of past FAQs.
* It is less work for you, so you will respond faster to new FAQ issues.
* Old FAQs are marked with their date of last update, anyway, so people who
find an old FAQ will know that it is old.
* Some FAQs actually retain value for a significant time, even if the
author suddenly disappears from the face of the Earth.
* Storage is cheap.



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