> PS: 1000 new FAQs per month? No way... surely most of that traffic must be
> requests for header changes to existing FAQs.
Not 1000 FAQs a month, no :-)
The (around) 1000 mails which hit our incoming queues a month are in
many categories:
- First - time submissions, for which we have a standard form letter.
- Resubmissions; most FAQs go through several cycles before they conform
to the header specifications.
- Articles from people who think a *.answers newsgroup is for posting random
questions; we have a form letter for these people, too (basically a
shorter version of the finding-groups/general FAQ).
- Mail bounces, and subscription and unsubscription requests from
faq-maintainers
- Notifications about unapproved postings in *.answers, etc, plus
correspondence from that
- Other automatically generated stuff, like reports from the faq server
- Internal discussions, about *.answers policies, how to improve our
services ;-), etc.
- Discussions about several aspects with people about the ftp archives,
moderation policies, and whatnot
- Messages about the workings of rtfm, as far as it affects us
- Other stuff, like correspondence with FAQ maintainers whose FAQs
have not been posted...
It does add up.
Any piece of E-Mail about a particular FAQ needs to be dumented, so
that any of us can take up where another left off. This also adds to
the workload.
We're down to three people at the moment, with two volunteers about to
begin; it'll still be some time until they can take a significant part
of the workload.
I'm not happy with the way things are right now, either, but I see no
immediate recourse. The new SS20 will help, when it goes online
(the present rtfm machine simply isn't up to the job, which also slows
us down considerably), but we have little time working on tools to
improve things while the incoming queue needs clearing up, badly...
Thomas Koenig
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