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I have AR Remedy Software as a client on my machine and...

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Question by Marshal
Submitted on 11/6/2003
Related FAQ: comp.software.config-mgmt FAQ: Problem Management Tools Summary
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I have AR Remedy Software as a client on my machine and Server is in USA,now i want to extract Ticket Taken and Closed Time from History Log from client machine in CSV file.
And we dont have access to AR Remedy Server in US ,now how can i extract the specific Ticket Taken and Closed Time.Please Help me in this. ???


Answer by tetet
Submitted on 9/24/2005
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grgrgrgr

 

Answer by Ronald Redden
Submitted on 3/2/2006
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I am a Technical Recruiter looking for a Remedy AR Consultant/ Engineer for a 6 month contract in the Dallas area. Large Telecom client needs a tracking system developed for it's equipment as it's shipped across numerous states.

Sincerely,

Ronald Redden
Sr. Technical Recruiter
Analysts International
rredden@analysts.com
972.406.5069 office
214.682.4042 cell
1.800.800.8699 x8365069 Toll free

 

Answer by Melanee
Submitted on 9/10/2006
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Just create a report in the Remedy client and put the history log field on the report.  You won't be able to extract pieces from the log but once you export the report to csv you can search the field for those occurences.

Melanee
mdavis@v-usa.com

 

Answer by loadagain
Submitted on 4/18/2007
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No way

 

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