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comp.unix.sco Administrative FAQ


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Archive-Name: comp.unix.sco Administrative FAQ
Posting-Frequency: Monthly (mid month)
Last-modified: Oct



comp.unix.sco Administrative FAQ

See reader questions & answers on this topic! - Help others by sharing your knowledge
   FAQ Starting Page http://aplawrence.com/SCOFAQ/index.html
   
                             Revision Information
                                       
   Version: 200010090
   Date: 07 October 2000
   Author: Tony Lawrence <tony@aplawrence.com> (originally by Stephen
   Dunn)
   URL: http://aplawrence.com/SCOFAQ/
   
   These FAQS were developed and maintained for years by
   steved@ussinc.com (Stephen M. Dunn). Steve no longer has the time to
   maintain them, and has asked me to take them over. Please remember the
   debt all of us owe to Steve for his efforts- I myself spent many hours
   learning from these very documents, and I'm sure many of us can say
   similar things.
   
   Because Steve has not been able to maintain these for a while now,
   some of the information herein is outdated. I am working to correct
   that, but it's a lot to catch up on, so if you spot something, please
   let me know. For the moment, I'm just marking some of it as probably
   being useless; as I have time, I'll check further to be certain before
   I remove anything.
   
   Recent Revision History
     * 200010090: Cleanups suggested by Tom Melvin
     * 200010080: Cleanups suggested by Jean Pierre Radley
     * 200010080: Specialix link changed to www.perle.com by Clayton
       Malaker
     * 200010070: Cleanups suggested by Dirk Hart
     * 200009120: Added ACE information
     * 200009120: Added Caldera information
     * 200009120: Added Book information
     * 200009120: Additions to SLS section
     * 200009120: Noted probable outdated material
     * 199908040: Updated link to programming FAQ and FTP site list
     * 199902020: Updated SCO Singapore phone and fax numbers
     * 199812010: Updated link to programming FAQ
     * 199809300: Updated Specialix contact information; changed SCO
       phone numbers to reflect new area code
     * 199801130: Removed HTML tables since the html2ascii program used
       to convert the FAQ into plain text (for Usenet posting) can't
       handle tables
     * 199801090: First HTML version
       
   DISCLAIMER: I try to keep this information correct, up-to-date, and
   useful. From time to time, errors and oversights will occur. While
   this group is read by numerous SCO staff and other experts, and they
   tend to catch any mistakes I make, there is no guarantee that the
   information below is 100% right.
   
   THANKS: I can't do this without the help of a number of other people.
   You know who you are. Thank you.
     _________________________________________________________________
   
                               Table of Contents
                                       
   First, a simple definition

     * What is a FAQ?
       
   Next, a word to those who want technical information

   What happened to biz.sco.*?

   Mailing List Stuff

     * What are the mailing lists and newsgroups?
     * What exactly do I find in each of the newsgroups?
     * How do I subscribe to one of these lists?
     * How do I unsubscribe to one of these lists?
     * What if my automated request doesn't work?
     * How do I change my subscription address?
     * I think I'll send a test to make sure I can get through to the
       list
     * How do I send articles to these mailing lists?
     * I have a product that runs under SCO and I want to tell the world!
     * I always get multiple copies of articles!
     * I sometimes get multiple copies of articles!
     * Are there any other SCO newsgroups?
     * Are there any other non-SCO-specific Unix newsgroups?
     * What other stuff shows up here periodically?
     * Where can I find this FAQ list?
     * I have a suggestion/correction for the FAQ list
     * Where do I find the programming FAQ?
       
   Net.Etiquette

     * Where do my messages go?
     * What do I put in my .signature?
     * How much of the previous message should I include in my reply?
     * I think I'll send a test to make sure I can get through to the
       list
     * Nobody replied to my question, so I'll send it again
     * SCO sucks and [someone else] has a better product!
     * This isn't the right place to post this question, but ...
     * I like to use tabs in my email and news articles
     * I have a technical question
     * Is it OK for me to post an ad?
       
   Other Information

     * What is SCO's Phone Number?
     * What about Caldera?
     * Tell me about SLSes, EFSes, etc.
     * How Do I connect to SCO's machines?
     * How do I get SCO Certification?
     * How can I find SCO specific books and magazines?
       
   Glossary of acronyms

   How Do I send email to SCO?

   I'm looking for such-and-such a program. Where is it?

  SCO Software Archive Sites
  
   Some or most of these may not exist. I haven't had time to check
   through them yet; see http://aplawrence.com/Links for a more recent
   list.
     * KUSO - the Kanji Users Service Operation
     * The (unofficial) SCO ODT Ported Software Compendium
     * Xenitec Archives
     * TeleSys Unix/Xenix Software Archive
     * ftp.celestial.com
     * Other sites
       
   How do I contact a vendor for drivers and/or technical support?

                          First, a simple definition
                                       
   What is a FAQ?

   It's short for Frequently Asked Questions. If you have a question,
   look here for the answer before posting, so that we don't have lots of
   people asking the same questions every week or two. Many of the most
   common questions regarding the mailing list and SCO products are here
   somewhere.
   
   There are two other FAQs which appear here from time to time. Ed Hew
   maintains the "FAQ: SCO Unix newsgroups and mailing lists" FAQ, which
   contains background on these newsgroups/mailing lists and information
   on common administrative procedures. There is also an FTP site FAQ
   which is far more comprehensive than the one included in this FAQ.
   
   There is also a list below of other newsgroups which often cover
   material which relates to SCO Xenix and Unix as well as other Unix
   systems. Many of these newsgroups also have FAQs which you may wish to
   research. For those questions which just can't wait, many FAQs are
   archived at ftp://rtfm.mit.edu/pub/usenet-by-hierarchy/, in a
   directory structure organized into the same hierarchy as Usenet news.
   
   [Back to top] [Table of Contents]
     _________________________________________________________________
   
             Next, a word to those who want technical information
                                       
   There are two different FAQ lists for this newsgroup/mailing list.
   This is the administrivia one; it is entirely devoted to stuff about
   what this mailing list/newsgroup is about, what others exist, how to
   subscribe or unsubscribe, etc. If you want technical answers, please
   go to the companion list which deals with all sorts of technical
   questions. The Technical FAQ consists of multiple parts. The
   Administrative FAQ and all parts of the Technical FAQ are posted at
   the same time, approximately every fourteen days, so they should reach
   you at about the same time. Both lists live at
   http://aplawrence.com/SCOFAQ/.
   
   [Back to top] [Table of Contents]
     _________________________________________________________________
   
                          What happened to biz.sco.*?
                                       
   The following information is included for historical purposes only
   
   In December 1994, a formal RFD (Request For Discussion, an article
   which officially begins discussion on proposed additions, changes, or
   deletions to Usenet newsgroups) was issued proposing that the biz.sco
   hierarchy be moved and reorganized into a new hierarchy,
   comp.unix.sco. The CFV (Call For Votes, an article which officially
   solicits votes on a proposal initiated via an RFD) was issued in March
   1995; it passed in April 1995. In that same month, the following three
   newsgroups were created:
   
   comp.unix.sco.announce
          Announcements about SCO Unix. (moderated)
          
   comp.unix.sco.programmer
          Programming in and for SCO Environments.
          
   comp.unix.sco.misc
          SCO Unix, Systems, and Environments.
          
   The existing biz.sco hierarchy was not deleted at this time to allow
   for a graceful cutover. As is normal Usenet practice, after a suitable
   period of coexistence, it has been removed; the news control messages
   to remove the biz.sco newsgroups were sent on 3 June 1995.
   
   Many of the biz.sco newsgroups were also available via mailing lists.
   Subscribers to those mailing lists will find that their subscriptions
   have been transformed into subscriptions to the appropriate
   comp.unix.sco newsgroups.
   
   [Back to top] [Table of Contents]
     _________________________________________________________________
   
                              Mailing List Stuff
                                       
   What are the mailing lists and newsgroups?

   There are six mailing lists, to go with the six SCO newsgroups. Each
   of the mailing lists has three addresses:
   
   Automated administration address
          handled by a robot; send subscription and unsubscription
          requests to this one
          
   Human administration address
          this one reaches a human being and should be used only if your
          automated request did not work
          
   Mailing list address
          Anything sent to this address is resent to all mailing list
          subscribers and to the appropriate newsgroup. Never send
          subscription/unsubscription/"Why am I not seeing any articles?"
          types of notes to this address.
          
  comp.unix.sco.announce
  
   Canonical Description
          Announcements about SCO Unix (moderated)
          
   Automated administrator
          scoann-request@xenitec.on.ca
          
   Human administrator
          scoann-admin@xenitec.on.ca
          
   Mailing list address
          scoannmod@xenitec.on.ca
          
   Note: As SCO now owns UnixWare, UnixWare announcements also belong in
   this newsgroup. comp.unix.unixware.announce is presently unused and
   will likely be removed eventually.
   
  comp.unix.sco.programmer
  
   Canonical Description
          Programming in and for SCO Environments
          
   Automated administrator
          scoprg-request@xenitec.on.ca
          
   Human administrator
          scoprg-admin@xenitec.on.ca
          
   Mailing list address
          scoprg@xenitec.on.ca
          
  comp.unix.sco.misc
  
   Canonical Description
          SCO Unix, Systems, and Environments
          
   Automated administrator
          scomsc-request@xenitec.on.ca
          
   Human administrator
          scomsc-admin@xenitec.on.ca
          
   Mailing list address
          scomsc@xenitec.on.ca
          
  comp.unix.unixware.misc
  
   Canonical Description
          SCO UnixWare discussion
          
   Automated administrator
          scouwr-request@xenitec.on.ca
          
   Human administrator
          scouwr-admin@xenitec.on.ca
          
   Mailing list address
          scouwr@xenitec.on.ca
          
  comp.unix.xenix.sco
  
   Canonical Description
          Discussion of SCO Xenix
          
   Automated administrator
          scoxnx-request@xenitec.on.ca
          
   Human administrator
          scoxnx-admin@xenitec.on.ca
          
   Mailing list address
          scoxnx@xenitec.on.ca
          
   [Back to top] [Table of Contents]
     _________________________________________________________________
   
   What exactly do I find in each of the newsgroups?

   Here are the charters for these newsgroups, as they appeared in the
   CFV:
   
  comp.unix.sco.misc
  
   Questions, answers, comments and discussion about past, present and
   future SCO and related third party products and services, not more
   specifically covered by one of the other newsgroups, including but not
   limited to:
   
     * SCO UNIX operating system,
     * networking products (TCP/IP, NFS, LAN Manager, IPX/SPX, DCE, OSI),
     * graphical products (X server and clients),
     * DOS Merge,
     * The Open Desktop and Open Server operating environments which
       incorporate most of the above components.
     * SCO's older applications, when running on SCO UNIX.
     * SCO's support and other policies.
     * Third party hardware, software and services.
     * SCO environment specific "help wanted" postings.
       
   Commercial advertisements are explicitly forbidden. 
   
  comp.unix.sco.programmer
  
   Questions, answers, comments and discussion about past, present and
   future SCO development system products and related software and
   issues, including but not limited to:
   
     * UNIX and Open Desktop development systems,
     * SCO Visual TCL.
     * DCE developers toolkit,
     * Device Driver Writer's toolkit/Advanced Hardware Developer Kit
     * Public domain, shareware, and third party development tools of use
       in SCO operating environments.
     * SCO software distribution mastering toolkits
     * API questions, compiler behavior, header files, libraries, binary
       formats, manifest defines, etc.
     * Porting.
       
   Commercial advertisements are explicitly forbidden. 
   
  comp.unix.sco.announce
  
   Moderated by Ed Hew <edhew@xenitec.on.ca>
   
   Product, service, and business announcements of reasonable interest to
   the SCO community of developers, distributors, resellers, consultants,
   administrators and end-users, submitted by:
   
     * SCO,
     * third party software and hardware developers, SCO-specific service
       providers, and authors of freely available software.
       
   This explicitly includes SCO supplement information (SLS, TLS, EFS,
   etc.) Blatant and/or irrelevant commercial "ads" will continue to be
   rejected. 
   
  comp.unix.unixware.misc
  
   This is a general-purpose forum for discussion about products of
   Novells [sic] Unix Systems Group, primarily its implementation of Unix
   for PC-architecture systems sold under the name UnixWare.
   
   Appropriate product and service announcements should now be sent to
   comp.unix.sco.announce.
   
   [SCO acquired the UnixWare product line from Novell in 1995.] 
   
  comp.unix.xenix.sco
  
   The canonical charter is: XENIX versions from the Santa Cruz
   Operation. The original full charter is unavailable.
   
   [Back to top] [Table of Contents]
     _________________________________________________________________
   
   How do I subscribe to one of these lists?

   Send a message to the administrative address listed above for the list
   which interests you. Your message should contain one line:
   
   Add: sco???: yourname@youraddress.yourdomain

   Replace ??? with the three-letter code for the mailing list you want
   (msc, prg, ann, uwr, or xnx).
   
   [Back to top] [Table of Contents]
     _________________________________________________________________
   
   How do I unsubscribe to one of these lists?

   Send a message to the administrative address listed above for the list
   to which you wish to unsubscribe. Your message should contain one
   line. Use exactly the same address you used when you subscribed. The
   one line should read:
   
   Delete: sco???: yourname@youraddress.yourdomain

   Replace ??? with the three-letter code for the mailing list you want
   (msc, prg, ann, uwr, or xnx).
   
   [Back to top] [Table of Contents]
     _________________________________________________________________
   
   What if my automated request doesn't work?

   Check your request; make sure you didn't misspell anything. If all
   else fails, send a note to the human administrator behind the list.
   
   [Back to top] [Table of Contents]
     _________________________________________________________________
   
   How do I change my subscription address?

   Well, you can send multiple requests in the same administrative
   request. However, there is a waiting period for Add: requests, so you
   may want to send a message to add yourself at your new address first,
   then wait until that succeeds before deleting your old address.
   
   [Back to top] [Table of Contents]
     _________________________________________________________________
   
   I think I'll send a test to make sure I can get through to the list

   Don't. See the Net.Etiquette section for more info.
   
   [Back to top] [Table of Contents]
     _________________________________________________________________
   
   How do I send an article to these mailing lists?

     * comp.unix.sco.misc: mail to scomsc@xenitec.on.ca
     * comp.unix.sco.announce: mail to scoann@xenitec.on.ca
     * comp.unix.sco.programmer: mail to scoprg@xenitec.on.ca
     * comp.unix.unixware.announce: mail to scoann@xenitec.on.ca
     comp.unix.unixware.misc: mail to scouwr@xenitec.on.ca
     comp.unix.xenix.sco: mail to scoxnx@xenitec.on.ca
       Note that the announcements list is moderated; anything you send
       to it must be approved by the moderator before it actually makes
       its way out to the rest of the world.
       See Net.Etiquette also. [Back to top] [Table of Contents]
         _____________________________________________________________
       
   I have a product that runs under SCO and I want to tell the world!

       In keeping with the commonly accepted standards for comp
       newsgroups, the charters for the .misc and .programmer newsgroups
       specifically exclude commercial advertisements. The occasional
       response to a query, pointing out that your product could help, is
       generally considered to be acceptable; unsolicited advertisements
       or a steady stream of "Hey, try my product xxxx, it will cure that
       problem" messages are not. In general, netiquette holds that when
       in doubt, it's probably not appropriate; tread lightly.
       Note that the moderated newsgroup comp.unix.sco.announce is
       specifically for announcements related to the SCO community.
       Consider posting a one-time announcement about your product to
       that newsgroup.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   I always get multiple copies of articles!

       Maybe you're listed more than once in the mailing list. If you
       sent more than one Add: request, perhaps thinking one had bounced,
       you may be listed more than once.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   I sometimes get multiple copies of articles!

       I know of two possible causes for this. One is that many articles
       get crossposted to more than one newsgroup. For example, it is not
       appropriate for articles to be crossposted to
       comp.unix.sco.programmer and to comp.unix.sco.misc (as .misc
       specifically excludes everything which fits into other newsgroups
       in the hierarchy), but some people do it anyway. If you subscribe
       to both lists, you will receive two copies of the article, since
       it appears in both lists.
       The other possibility is that some site upstream of you may have a
       flaky mailer that occasionally duplicates messages (I've been
       bitten by this one). There is no known cure for the former
       condition; the latter, if you can identify it, can possibly be
       remedied by means of a polite note to the sysadmin at the
       offending site.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   Are there any other SCO newsgroups?

       There is one, other than the rest of the comp.unix.sco hierarchy.
       That newsgroup is comp.unix.xenix.sco, which is for the discussion
       of SCO Xenix. As comp.unix.xenix.sco specifically includes only
       discussion of SCO Xenix, please keep SCO Unix discussion out of
       it.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   Are there any other non-SCO-specific Unix newsgroups?

       There are dozens of Unix newsgroups and hierarchies in the
       comp.unix hierarchy. Some are specific to certain Unix versions
       (e.g. comp.unix.solaris), while others are specific to tasks and
       roles (e.g. comp.unix.programmer, comp.unix.admin). There are also
       some version-specific groups under comp.os (e.g. comp.os.linux).
       There are a few Unix newsgroups outside comp.unix and comp.os,
       such as comp.security.unix.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   What other stuff shows up here periodically?

       All kinds of goodies pass through this list from time to time. You
       will find lists of SLSes (Support Level Supplements), EFSes
       (Enhanced Feature Supplements, if memory serves), product
       compatibility matrices, lists of the most current versions of each
       SCO product, and stuff like that. I highly recommend capturing the
       most recent one of each of these and saving it somewhere on your
       machine; they can be very handy to keep around.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   Where can I find this FAQ list?

       Both the Technical and Administrative FAQ lists live at
       http://aplawrence.com/SCOFAQ/.
       Ed Hew <edhew@xenitec.on.ca> also keeps copies under
       ftp://ftp.xenitec.on.ca/pub/news/faqs/
       As well, Lucky Leavell <ris@iglou.com> has made a copy available
       by anonymous FTP at ftp://www.iglou.com/members/ris/sco/; it may
       also be available from http://www.iglou.com/ris/.
       I do not know how often the information at these sites is updated.
       The master copy is always up-to-date (and may be more recent than
       the last copy posted to the newsgroups, as well).
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   I have a suggestion/correction for the FAQ list

       By all means, let me know! But do not post it to the list unless
       you believe it needs wide discussion. If I think input from the
       list as a whole is required, I will post your note and my
       comments. Send it to tony@aplawrence.com. The FAQ list is only as
       good as you make it.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   Where do I find the programming FAQ?

       Robert Lipe (the gentleman responsible for many of you having gcc
       on your OSR5 machines) has put together a FAQ on programming for
       the SCO environment. It's available at
       http://www.zenez.com/cgi-bin/scoprogfaq/faq.pl?file=1. [Back to
       top] [Table of Contents]
         _____________________________________________________________
       
                                 Net.Etiquette
                                       
       DON'T SHOUT- It is considered rude to post in ALL UPPER CASE.
       Don't post in HTML- it annoys a great many people and makes you
       look clueless.
       Don't use VCARD signature blocks- again, people who do so are seen
       as not knowledgeable.
       DO include relevant information: versions, patches applied,
       general hardware info.
       DO NOT paraphrase error messages- give the EXACT message.
       Please- when posting, ALWAYS include version numbers and patches
       you have applied. If it is at all relevant, include at least rough
       harware info- like "32 mb ram, Scsi hard drive, Pentium 266", for
       example. Don't ever paraphrase error messages- post the EXACT
       error messages (see Messages). It's never a bad idea to describe:
          + What you were trying to accomplish
          + What you did
          + What you expected to happen
          + What actually happened
       Dirk Hart, a regular contributor to the SCO newsgroups, offers
       this further advice:
       How to ask a well formed question in comp.unix.sco.misc
       You may have noticed some people posting questions on
       comp.unix.sco.misc are treated with disdain, even abusively. This
       is invariably because the poster asked a poorly formed question.
       All of the knowledgeable people replying to messages spend their
       own time doing so, after having worked that day and after having
       accreted years of knowledge and experience. In spite of the rants
       directed at specific posters, the people in this newsgroup are
       indeed helping others through goodwill.
       When you post a question you are encouraged to respect the
       knowledge, experience and goodwill of others in the group by
       posting a well formed question.
       The well formed question includes as much relevant information as
       you can gather.
       By all means state your SCO UNIX version. The newsgroup
       comp.unix.sco.misc covers several different SCO operating systems.
       If you aren't sure, you can find out using uname -X at a shell
       prompt.
       Tell the group what hardware you have, especially if this is a
       hardware-related problem. If you're unsure, use hwconfig -h at a
       shell prompt.
       If the hardware configuration recently changed by all means
       mention it.
       Include the unedited error output including the command used to
       generate this output. What you may not think is relevant may be
       crucial to helping you. There is often summary information at the
       beginning or ending of output which is especially useful.
       When you ask a question in the group you should expect your
       replies in the group. Do not ask for help by email and do not
       email those who give you help unless you have been specifically
       asked to do so.
       Don't forget that http://www.sco.com/ta should be the first place
       you check for any problem. Also, do you have all the mandatory
       patches and supplements your OS needs? If you don't know, see
       SCO's FTP Site and get them.
       Another good idea is to use the power search page at Dejanews:
       http://www.dejanews.com/home_ps.shtml
       Put "comp.unix.sco.*" into the "Forum" box, and then search for
       what you need. This can be very useful, and may save you from
       asking a question that has been asked (and answered) hundreds of
       times before.
       
   Where do my messages go?

       Your message will be mailed to hundreds of people around the world
       via the mailing list. Also, since it's gated to a newsgroup, it
       will end up on thousands of machines all around the world, with a
       potential audience of tens of thousands of people.
       Keep this in mind as you write, because people will perceive you
       according to how you write. Your grammar, spelling, and politeness
       will be noted by all of these people, so make a good impression.
       And don't forget to press your Return key after every 70
       characters or so. Please stick to 7-bit standard ASCII characters;
       many people will be unable to see (or won't correctly see) any
       other characters such as those for line drawing, accented
       characters, or characters not used in the English language.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   What do I put in my .signature?

       Well, it's a good idea to put your name, email address , your
       company name and job title (if appropriate), and possibly your
       phone number and mailing address. Nowadays many people "mung"
       their addresses, like

   tony@aplawNOSPAMrence.com
   The simplest of these (such as that shown) are probably useless in
       preventing unwanted email and anything more complex is going to
       annoy those who you might really want to reply.
       Keep it short, though; four lines is the commonly-accepted Usenet
       guideline.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   How much of the previous message should I include in my reply?

       As little as possible to convey the salient points to which you
       are responding. There is no need to include the headers, the
       .signature, or anything not directly related to your response.
       If you are replying to several points in the previous message,
       then include the section to which you are replying, and then type
       your reply immediately below it. Then include the next point, and
       type your reply immediately below it. This will help people keep
       track of what points you're addressing.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   I think I'll send a test to make sure I can get through to the list

       Don't do this. This is not a test newsgroup. Your test message
       will waste large amounts of computing and communications resources
       as it travels to every continent (yes, it will go all around the
       world). Not only will this make people angry, but it will also
       make you look stupid. Use alt.test, misc.test, biz.test, etc. for
       test messages.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   Nobody replied to my question, so I'll send it again

       Don't do this, either. If your message was sent and nobody replied
       to it, you will likely find exactly the same response if you post
       it again, and you will have used up more computing and
       communications resources and have gained nothing.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   SCO sucks and [someone else] has a better product!

       If you have something constructive to say, then go ahead. But if
       you don't, then spare us your flame war.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   This isn't the right place to post this question, but ...

       Well then, don't post it here. There are several thousand Usenet
       newsgroups and hundreds and hundreds of mailing lists; chances are
       pretty good that one of these is the appropriate place. If you
       post a question to an inappropriate newsgroup, you really are
       wasting large amounts of disk space and transmission bandwidth as
       it goes all around the world.
       Note that even if your question is about an SCO product, the SCO
       miscellaneous mailing list/comp.unix.sco.misc may not be the right
       place for it. If it's a question about programming, for example,
       it belongs in comp.unix.sco.programmer.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   I like to use tabs in my email and news articles

       Please don't. Tab stops may be set differently on different
       terminals, and what looks perfectly lined up to you will be
       gibberish on someone else's machine. This is particularly
       important to remember if you're drawing a diagram. Use spaces, and
       most of the world will see your diagram as you drew it. Use tabs,
       and it will make no sense to many readers who might otherwise be
       able to help you.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   I have a technical question

       Look it up in your manuals first; chances are it's in there
       somewhere. In particular, check the permuted index, the table of
       contents of the System Administrator's Guide, and the Release
       Notes.
       If you can't find what you're looking for, look for it in the
       technical FAQ for this newsgroup, which is posted every two weeks
       in parallel with this administrative FAQ. Also, look through old
       articles from this newsgroup/mailing list if your site stores old
       messages (if you're reading this via Usenet news, chances are your
       site has at least a few days' worth of back articles online).
       If you still can't find the answer, then post it. Please include
       as much relevant information as you can, such as your hardware
       configuration and version numbers of all software that might be
       involved. Here are a few places to get this information:
          + Read the section of the technical FAQ dealing with how to get
            your configuration information.
          + Tell us what operating system you're using! Xenix, Unix and
            ODT all have different commands, options, etc.
          + Also, what version? The way to achieve the same end may vary
            from one version to another, and sometimes a newer version
            will have a way of doing something you just can't do in an
            older one.
          + If you think there's anything weird about your system, tell
            us!
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   Is it OK for me to post an ad?

       The moderated newsgroup comp.unix.sco.announce is for
       announcements. An announcement of your company's new product would
       likely be appropriate here, if it's a product relevant to SCO
       systems. An ad for the old copy of Xenix you'd like to get rid of
       would not. As this is a moderated newsgroup, the moderator has
       final say over what is and is not appropriate.
       The charter for comp.unix.sco.misc specifically states that
       SCO-related "help wanted" ads are appropriate. Other than this,
       however, the charters for both comp.unix.sco.misc and
       comp.unix.sco.programmer specifically prohibit commercial
       advertisements.
       The intent of this prohibition is to allow someone with a spare
       item (such as a copy of a SCO product, or a piece of hardware
       which is targeted at the SCO market) to have a place to advertise
       it, once and once only. If it doesn't sell, don't keep advertising
       it.
       Generally, if you already have something SCO-related, you're not
       using it, and you just want to get rid of it and try to recover
       some of the money you invested in it, you should be OK. Otherwise,
       you're probably not OK.
       Examples of inappropriate advertising would include (but not be
       limited to) a manufacturer, reseller, distributor, or broker
       advertising products which they intend to sell for a profit, an
       announcement of a new product or service (this belongs in
       comp.unix.sco.announce as noted above), or any advertisement
       unrelated to SCO systems.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
                          What is SCO's Phone Number?
                                       
       Here are some of SCO's numbers; note that the (800) ones are only
       applicable within North America.
       
        SCO sales
                (800) 726-8649 = (800) SCO-UNIX
                (831) 425-7222
                Fax (831) 458-4227
                
        SCO support
                (831) 425-4726
                
        SCO Assist
                (800) 347-4381
                
        SCO Premier
                (800) 726-4911
                
        SCO Federal Systems Group, VA
                (703) 715-8700
                Fax (703) 715-8750
                
        SCO Argentina
                (54) 1 409 939
                (54) 1 409 981
                Fax (54) 1 805 4769
                
        SCO Australia
                (61) 2 9966 1999
                Fax (61) 2 9955 1077
                
        SCO Brazil
                (55) 11 287 5333
                Fax (55) 11 288 9855
                
        SCO Canada
                (416) 214-9793
                Fax (416) 214-9810
                
        SCO Denmark
                (45) 4242 5775
                Fax (45) 4242 2778
                
        SCO France
                (33) 1 4648 8500
                Fax (33) 1 4648 3839
                
        SCO Italy
                (39) 2 95301383
                Fax (39) 2 9516394
                
        SCO Germany
                (49) 6172 48670
                Fax (49) 6172 468712
                (49) 211 5768 41
                Fax (49) 211 5738 61
                (49) 89 5707 674
                Fax (49) 89 5705 493
                
        SCO Japan
                (81) 3 5453 0963
                Fax (81) 3 5453 0964
                
        SCO Mexico
                (525) 566-1781
                (525) 592-8426
                Fax (525) 592-0572
                
        SCO Singapore
                (65) 536-6606
                Fax (65) 536-6619
                
        SCO UK
                (44) 923 816344
                Fax (44) 923 817781
                Sales Fax (44) 923 817776
                
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   Tell me about SLSes, EFSes, etc.

       SLSes (Support Level Supplements) and EFSes (Enhanced Feature
       Support) are SCO's way of fixing bugs and improving performance
       between releases. Every couple of weeks, SCO posts lists of all
       SLSes and EFSes here. If you're having a problem, look at these
       lists and see if any of them will help you. There are other beasts
       in this alphabetic zoo as well, such as TLSes (unsupported
       software), games, termcap/terminfo files, SSEs (System Security
       Enhancements), and the Hardware Compatibility Handbook in
       electronic format.
       The latest version of Openserver is 3.2v5.0.6 and Unixware is
       7.1.1. To find out what your version is, try:
          + uname -X  (most SCO versions)
          + uname -a  (very old Xenix versions)
          + uname version  (Unixware 7 and up only)
       There are almost always patches or supplements that should be
       installed. Often these fix serious problems and really are
       required for a stable system. Don't ignore these. Check
       ftp://ftp.sco.com/README.OSR5.Supplements for Open Server patch
       recommendations and ftp://ftp.sco.com/README.UW7.Supplements for
       recent releases of Unixware. Unfortunately there's nothing
       equivalent for the earlier releases (there are patches, just no
       comprehensive place to find out what you need). The
       http://www.sco.com/support/toolbox page is also a good starting
       point for general SCO support related issues.
       You can find out what patches are currently installed on your
       system by running "custom" or Scoadmin->Software Manager. A way to
       list them at the command line for modern releases (with minimal
       information) is :

   customquery listpatches | grep ' '
       The latest video card and network drivers can be found at
       ftp://ftp.sco.com/pub/drivers/. Check to see if your card is
       listed here.
       Year 2000 information is tracked on this page.
       For specific packages within SCO OS's, see Jeff Liebermann's
       Version Guide
       An important point about SCO that often astonishes people is that
       the older (3.2v4.2) releases were often sold without networking
       support- no TCP/IP. The newer 3.2v5.x versions can also be
       purchased that way- it's called "Host"; the network version is
       "Enterprise".
       SCO operates the anonymous FTP site ftp://ftp.sco.com. This is the
       primary anonymous FTP site for SCO's own files. For web surfers,
       look at http://www.sco.com/.
       Another option worth investigating is
       ftp://ftp.uu.net/sco-archive. Log in and look around the
       sco-archive directory. Remember to turn on binary mode before
       getting any binary files! If your ftp doesn't recognize
       ftp.uu.net, try 137.39.1.9 or 192.48.96.9. To look around, ftp to
       ftp.uu.net. Log in as "ftp", and supply your username and fully
       qualified domain name as the password (e.g. log in as ftp and give
       joecool@snoopy.peanuts.com as your password). Look around the
       vendor/sco directory hierarchy.
       If you don't have FTP, you can get them via anonymous UUCP from
       SCO. You can find the information on how to do this in your SCO
       documentation. This information is also included in the lists of
       SLSes and EFSes that SCO posts here. I've included a brief summary
       below.
       There are also directories for games, updated terminal
       information, and other miscellaneous tidbits. See the section on
       how to contact SCO for more details.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   How Do I Connect to SCO's Machines?

       Nowadays, by the web: http://www.sco.com.
         _____________________________________________________________
       
                             Glossary of acronyms
                                       
        ACE
                Advanced Certified Engineer
                
        AEC
                Authorized Education Center
                
        AHS
                Advanced Hardware Supplement = latest drivers, peripheral
                support
                
        APC
                Advanced Product Center
                
        EFS
                Enhanced Feature Supplement (not used anymore; subsumed
                in RS)
                
        IT
                Info Technical = Support fix or workaround description;
                now known as TA
                
        MS
                Maintenance Supplement (not used anymore; see Release
                Supplement)
                
        NET
                networking SLSes generally have names starting with "net"
                
        ODA
                SLSes for Open Desktop generally have names starting with
                "oda"
                
        OSR5
                slang for OpenServer Release 5
                
        RS
                Release Supplement = the current update package to
                current shipping product
                
        SES
                Software Enhancement Service = quarterly delivery of
                support and updated product.
                
        SLS
                Support Level Supplement = emergency fix for a particular
                bug. These are aggregated in the quarterly RS.
                
        SOS
                SCO Online Support (system)
                
        SSE
                System Security Enhancement
                
        SSL
                Software Support Library = quarterly cdrom of all TA,
                SLS, EFS, AHS
                
        TA
                Technical Articles = new name for IT scripts
                
        TLS
                Technical Library Supplement = tools, articles, new/test
                components, not supported.
                
        UNX
                SLSes for Unix generally have names starting with "unx"
                
        UOD
                SLSes applicable to both Unix and Open Desktop generally
                have names starting with "uod"
                
        VCD
                Vendor Contributed Driver = an AHS driver
                supplied/supported by third party
                
        XNX
                SLSes for Xenix generally have names starting with "xnx"
                
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
                          How Do I Send Email to SCO?
                                       
       You can send information requests to info@sco.com. SCO no longer
       receives support requests by email, but there is a Web page for
       reporting bugs (http://www.sco.com/bug/) and you can track the
       status of a reported bug through the Web as well.
       If you have a suggestion for SCO regarding their products, you can
       post it here or send it to SCO directly, though the latter may
       appear to go into a bit-bucket. There are several SCO employees
       here, including some development folks, and they do like to hear
       suggestions on how you think they could better serve your needs.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
             I'm looking for such-and-such a program. Where is it?
                                       
       Probably on Skunkware.
       Skunkware (http://www.sco.com/skunkware/) is a large collection of
       shareware and open source software. It is not always the latest
       versions, but both source and binaries are included, so it's often
       a good starting point. This is where you can get Perl, Expect,
       Less, etc.
       More recent releases include the Skunkware CD in the distribution,
       so if you upgrade, you will get this. Recently SCO has renamed
       Skunkware as OLSS, which stands for Open License Something Source
       or something equally silly.
       Of course you get man pages for all these things, but they won't
       work until you do two things:
          + Install the GNU text processing tools from Skunkware
          + Modify /etc/default/man so that the MANPATH reads:

   MANPATH=scohelp:/usr/man:/usr/local/man
       If it isn't on Skunkware, you might find a Linux version, and be
       able to run it using the "lxrun" program which is found on
       Skunkware.
       The following information concerning Archie is probably outdated:
       Ask Archie. Archie is a service that keeps track of all files on a
       large number of anonymous FTP sites worldwide and allows various
       queries on its database. For a good tutorial on how to use it, see
       "Archie, Your Directory for Internet Software" on pp. 96-104 of
       the September 1992 copy of UnixWorld.
       To conduct an interactive session with Archie, telnet into an
       Archie server site. Log in as archie; there is no password. If you
       do not have telnet access, you can still access Archie via email.
       Mail a script of Archie instructions to archie@some-archie-site,
       where you (obviously) replace some-archie-site with the name of
       your closest Archie site.
       The first time you use Archie, you should issue the help command.
       This will show you a list of valid Archie commands. Before your
       next use of Archie, take a few minutes to study the help list. Pay
       particular attention to the variety of set commands, which can
       greatly alter the behaviour and efficiency of Archie. Also, please
       use the Archie server that is closest to you, to help reduce
       unnecessary network traffic.
       The following information concerning Archie is probably outdated:
       The following is a list of Archie servers around the world, as
       given by ftp://nic.switch.ch/file_server/archie/servers (dated
       03/DE/93):
          + archie.au* [139.130.4.6] Australia
          + archie.edvz.uni-linz.ac.at* [140.78.3.8] Austria
          + archie.univie.ac.at* [131.130.1.23] Austria
          + archie.uqam.ca* [132.208.250.10] Canada
          + archie.funet.fi [128.214.6.100] Finland
          + archie.th-darmstadt.de* [130.83.22.60] Germany
          + archie.ac.il* [132.65.6.15] Israel
          + archie.unipi.it* [131.114.21.10] Italy
          + archie.wide.ad.jp [133.4.3.6] Japan
          + archie.kr* [128.134.1.1] Korea
          + archie.sogang.ac.kr* [163.239.1.11] Korea
          + archie.rediris.es* [130.206.1.2] Spain
          + archie.luth.se* [130.240.18.4] Sweden
          + archie.switch.ch* [130.59.1.40] Switzerland
          + archie.ncu.edu.tw* [140.115.19.24] Taiwan
          + archie.doc.ic.ac.uk* [146.169.11.3] UnitedKingdom
          + archie.unl.edu [129.93.1.14] USA(NE)
          + archie.internic.net* [198.48.45.10] USA(NJ)
          + archie.rutgers.edu* [128.6.18.15] USA(NJ)
          + archie.ans.net [147.225.1.10] USA(NY)
          + archie.sura.net* [128.167.254.179] USA(MD)
       Sites marked with an asterisk run archie version 3.0
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   KUSO - the Kanji Users Service Operation

       The following information concerning KUSO is probably outdated; a
       Google search for Kanji Users Service Operation did find them at
       http://www.kuso.mirai.co.uk/using.htm but it warns that it has not
       been updated recently:
       KUSO, the Kanji Users Service Operation, 143.167.25.1 is an
       archive specializing in
          + SCO XENIX software (anomaly mirror)
          + DOS/V software
          + Japanese software for generic DOS
          + information on Japanese language, science, and technology
          + archives of news groups pertaining to the above subjects
       KUSO also carries a limited amount of material in the following
       areas:
          + Chinese and Korean language software for various platorms
          + MacIntosh utilities for Japanese
          + X-Windows items for SCO UNIX
       Access to kuso may be made by
          + anonymous ftp to kuso.shef.ac.uk (143.167.25.1)
          + kermit (login as anonymous)
          + the kumitori mail server
       The kumitori mail server is experimental. To use it, first send a
       message with the subject "kumitori" (no quotes) to
       jp1ek@sunc.shef.ac.uk. The body of the message should be the
       single line "!help" (no quotes). This will send you the kumitori
       command list.
       If you do not get a reply, change the message body to

   !reply_to string
   !help
       where "string" is an explicit e-mail address of whatever form you
       have found to work from the uk.
       Please note that this mail service is experimental and may be
       withdrawn or modified at any time.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   The (unofficial) SCO ODT Ported Software Compendium

       The following information concerning sspi is probably outdated;
       while ispi.com relocates to www.aimware.com, I see nothing related
       to SCO anywhere on their site.
       
  Filenames
       The Software List: ispi!~/SOFTLIST
       Miscellaneous Notes: ispi!~/NOTES
       All UUCPable Files: ispi!~/ls-lR
       
  Anonymous UUCP Information:
       Telebit Trailblazer Plus Dial-In: +1 908 248 1589
       ispi.com!login: uuodtcp
       Password: odt
       To download a file, issue the following uucp request on your
       machine:

   uucp ispi!~/archives/ yoursite!
       Special Note: The archives on ISPI are in source code format.
       Programs that need GCC are noted.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   Xenitec Archives

       Xenitec is best contacted through the web: http://www.xenitec.com.
       I don't know if the uucp info is still valid.
       XeniTec Archives, Anonymous Access Information: nuucp, ftp, WWW
       Orig_Date: Tue Nov 6 22:54:06 EDT 1989
       Last_Update: Mon Dec 16 22:47:11 EST 1996
       Anonymous UUCP: You want a Systems (or L-sys if you're pre-HDB)
       entry resembling:
       19200 baud, PEP: (pair of trusty old Telebit Trailblazer+'s)
       Both answer at 19.2kb PEP mode, and now cycle
       19200-9600-2400-19200.

   xenitec Any ACU 19200 CUP15197435247 ogin:-\K-ogin:-\K-ogin:-\K-ogin:-\K-ogin:-
   \K-ogin: nuucp word: fall89
   xenitec Any ACU 19200 CUP15197438363 ogin:-\K-ogin:-\K-ogin:-\K-ogin:-\K-ogin:-
   \K-ogin: nuucp word: fall89
   (up to) 38400 baud, V.32/V.32bis/V.42/V.42bis: Practical Peripherals
       PM144T II
       Hardware flow control, interface speed locked at 38.4KB; let the
       modems negotiate the highest common denominator.

   xenitec Any ACU 38400 15197434697 ogin:-\K-ogin:-\K-ogin:-\K-ogin:\K-ogin: nuuc
   p word: fall89
   xenitec Any ACU 38400 15197435450 ogin:-\K-ogin:-\K-ogin:-\K-ogin:\K-ogin: nuuc
   p word: fall89
       You may substitute an appropriate baud rate depending on what you
       support, on a per-entry basis for each modem line.
       Download the current public archive index file, /archive/pub/index
       Should you need freely available source code we don't already have
       available, email "arcmastr"; we'll try to get it for you.
       Anon FTP - ftp xenitec.xenitec.on.ca, log in as "ftp", use your
       FQDN address as the passwd, eg, "user@foo.bar.com".
       WWW (NCSA Mosaic) Server URL: http://www.xenitec.on.ca/
       Please note that the above information will change from time to
       time. Should you find that your results are not what you expect,
       please email edhew@xenitec.on.ca for updated connectivity info.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   TeleSys Unix/Xenix Software Archive

       The following information concerning telesys is probably outdated;
       while www.telesys.com exists, I see nothing related to SCO
       anywhere on their site.
       For a list of files currently available, you can UUCP a copy of
       the list from TeleSys:
       Phone Number: 602-649-9099 Multiple Telebit WorldBlazers for
       V.32/V.32bis/PEP and other baud rates from 300-2400.
       Login as: nuucp (There is no password)
       There are two copies of the list, one 16 bit compressed and the
       other non-compressed:
       uucp telesys!~/files.dir.Z ~/ (16bit Compressed Version)
       uucp telesys!~/files.dir ~/ (Uncompressed Version)
       Please read the files.dir file carefully for determining download
       paths and proper filenames. Unlike the directory files, the files
       for downloading are not located in the /usr/spool/uucppublic
       directory.
       For assistance, email info@tnet.com
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   ftp.celestial.com

       Celestial is best accessed through the web:
       http://www.celestial.com
       ftp.celestial.com is located at 192.136.111.2. It's available at
       all times, though concurrent usage is restricted to five users
       during the day and ten at night, Pacific time. That's probably not
       true anymore.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   Other sites

       There is a list of anonymous FTP sites with SCO software posted
       here occasionally. It is also available at
       http://www2.cs.man.ac.uk/~smallsa7
       Also see http://aplawrence.com/Links/ftp.html
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
        How do I contact a vendor for drivers and/or technical support?
                                       
       As always, the first answer is RTFM (Read The Manual). Any
       reputable manufacturer will include instructions on getting
       technical support with their product. The more aware ones will
       include not only phone and fax numbers, but often a BBS and
       sometimes an email address.
       However, sometimes a vendor will have an email and/or ftp address
       which they do not publish in their manuals, and sometimes a user
       will discover that a critical manual cannot be found in a time of
       need. Here, then, are some phone/email/ftp addresses for some
       vendors. Note that this is not intended to be anything close to
       being an exhaustive list, that it is skewed towards North American
       phone numbers (particularly (800) numbers), and that the
       appearance or omission of a vendor below does not constitute in
       any way an opinion on that vendor. For information on contacting
       SCO, see elsewhere in this FAQ.
       
        Acer/Altos
                General number: (408) 433-3670
                Web: http://www.acer.com
                Support: http://www.acersupport.com
                
        Adaptec
                Tech Support: (408) 945-2550
                Web: http://www.adaptec.com Anonymous FTP:
                ftp.adaptec.com
                
        Arnet (Digi)
                General number: (800) 366-8844
                General Number: (615) 834-8000
                Support: support@arnet.com
                Web: http://www.digi.com/
                
        Century Software
                Term Tech Support: (801) 943-8386
                Web: http://www.censoft.com
                
        Codex/Motorola
                Support: (800) 544-0062
                
        Computone
                General Number: (800) 241-3946
                General Number: (404) 475-2725
                BBS: (404) 343-9737
                Anonymous ftp: ftp.computone.com
                Tech support: support@computone.com
                
        DELL
                BBS: (512) 338-8528
                
        Digiboard (Digi)
                General Number: (800) 344-4273
                General Number: (612) 943-9020
                BBS: (612) 922-5604
                Support: support@digi.com
                Web: http://www.digi.com/
                Anonymous ftp: ftp.digi.com
                
        DPT
                See Adaptec
                
        Equinox
                General Number: (305) 255-3500
                
        Fujitsu America
                BBS: (408) 944-9899
                
        Future Domain
                General Number: (714) 253-0400
                Support: (714) 253-0440
                
        Gateway
                Tech Support: (800) 846-2301
                
        Hayes
                BBS: (404) 446-6336
                
        Informix
                General Number: (415) 926-6300
                Fax Line: (913) 599-8425
                
        Maxtor
                BBS: (303) 678-2222
                
        NCD
                General Number: (415) 694-0650
                
        PSI
                General Number: (214) 954-1774
                
        SMC
                Tech Support: (800) 992-4762
                Web: http://www.smc.com
                General Number: (714) 707-2354
                General Number: (516) 273-3100
                
        Software Group, The
                Phone: (705) 725-9999
                FAX: (705) 725-9666
                Email: support@software.group.com
                
        Software Horizons
                Email: jack@blznrzn.UUCP
                
        Specialix
                General Number: +44 1932 792592
                Tech Support (US): (408) 378-7919
                Tech Support (US): (800) 423-5364
                Tech Support (UK): +44 1932 792592
                Web site: http://www.perle.com/
                Email: support@specialix.com
                Singapore: +65 749 1700
                United Kingdom: +44 1932 792592
                
        Stallion
                General Number: (800) 347-7979
                Web: http://www.stallion.com
                
        Stargate (Digi)
                General Number: (800) 782-7428
                General Number: (216) 349-1866
                Web: http://www.digi.com/
                
        3Com
                Anonymous ftp: ftp.3com.com
                Web: http://www.3com.com/
                Support: (800) 876-3COM
                General Number: (408) 764-5000
                
        Thomas-Conrad
                General Number: (512) 836-1935
                
        US Robotics
                General Number: (800) 982-5151
                
        Wangtek
                General Number: (805) 583-5255
                Support (800) 992-9916
                
        Word Perfect
                Support: (801) 226-5333
                Support FAX: (801) 222-1994
                
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   How do I get SCO Certification?

       SCO has certification programs. See SCO's ACE Info Page and Tony
       Lawrence's ACE INFO page http://aplawrence.com/ace.html
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   What about Caldera?

       Although not formally approved yet, Caldera, a Linux vendor,
       intends to buy SCO's Unixware and Openserver products. SCO will be
       changing its name to Tarantella, Inc. and will retain the
       Tarantella product.
       See http://www.sco.com/press/releases/2000/6942.html
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   How can I find SCO specific books and magazines?

       I have a listing of SCO specific books at
       http://aplawrence.com/Books/. SCO World Magazine
       http://www.scoworld.com is thin, but still in business. You can
       find other Unix related magazines at
       http://aplawrence.com/magazines.html.
       [Back to top] [Table of Contents]
         _____________________________________________________________
       
   

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Last Update March 27 2014 @ 02:12 PM