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comp.groupware FAQ: Bibliography4: Frequently Asked Questions

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Archive-name: comp-groupware-faq/bibliography4
Posting-Frequency: monthly
Last-modified: 1995.4.4
Version: 3.1
Copyright: 1995 (C) David S. Stodolsky, PhD

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Groupware Bibliography - Part 4

Business Process Redesign list 
firmly established in the management vocabulary.  It refers to
attempts to achieve order of magnitude improvements in organisa-
tional performance by redesigning the processes by which an
organisation delivers value to its customers.  The newly designed
processes are often enabled by IS/IT.  In many quoted cases, this
has led to transformational changes in the way in which organisa-
tions are structured.  In particular, traditional functional
structures, and the barriers between them, are being broken down
in favour of multi-disciplinary teams responsible for complete

The name of the list is BPR and to join it send the following one
line message to
join BPR <your first name> <your last name>

If you require any further information on the BPR discussion list,
contact the list owner, Gerard Burke (

Newsgroups: comp.infosystems
From: winfave@IS.TWI.TUDelft.NL (Alexander Verbraeck)
Subject: New mailing list: BPR-L (Business Process Redesign)
Date: Wed, 2 Mar 1994 09:10:14 GMT

To subscribe, send an e-mail message
to or to
with ONE line of text that has the following format:

          SUB BPR-L Yourfirstname Yourlastname

For any other questions on the topic of BPR-L, or on the list, 
please contact one of the persons below:

Delft University of Technology
Alexander Verbraeck, Dept of Information Systems (list owner)
Jeroen van Meel, Dept of Systems Engineering and Policy Analysis
Pieter W.G. Bots, Dept of Systems Engineering and Policy Analysis
Henk G. Sol, Dept of Systems Engineering and Policy Analysis

Dr. Alexander Verbraeck    Delft University of Technology     Faculty TWI
Dept of Information Systems   PO Box 356, 2600 AJ  Delft  The Netherlands
Tel: +31 15 783805      Secr: +31 15 784475     Fax: +31 15 786632/787022
e-mail:  OR >dynamic modelling info

Business Process Re-engineering References
From: Dave Retherford <daver@sugar.NeoSoft.COM>
Subject: List of BPR and SW RE references/citations

                Business Process Reengineering (BPR)
                     Software Reengineering
                      Reverse Engineering


+Abuaf, Alvi and Alba Medina, "Technology's role in business process
reengineering," Wall Street & Technology, September 1993, v11 n3, p. 72.

+Alter, Allen E., "'Business as usual' no more: corporations are depending
on IS to help," Computerworld, December 27, 1993 v28 n1, p. 24.

Arnold, Robert S. and William B. Frakes, "Software Reuse and
Reengineering," CASE Trends, February 1992, pp. 44-48.

+Bae, Hee Man, "Process flow modeling and analysis: a practitioner's
approach," Industrial Engineering, June 1993, v25 n6, p. 54(2).

Baum, David , "Reducing the Burden of Software Maintenance: Software
Re-engineering is one of the leading issues confronting information
executives," InfoWorld, Vol. 14, No. 27, July 6, 1992, p. 58.

Boynton, Andrew C. et al, "New Competitive Strategies: Challenges to
Organizations and Information Technology," IBM Systems Journal, Vol. 32,
No. 1, March 1993, pp. 40-65.

Brown, James H., "The Strategic Business Context For Information
Engineering and CASE," CASE Trends, February 1992, pp. 24, 27-29, 43.

Byrne, John A., "The Horizontal Corporation," Business Week, December 20,
1993, pp. 76-81.

+Carey, David, "Reegineering Success; many organizations are redesigning
their business processes to dramatically improve costs and efficiency,"
I.T. Magazine, Nov. 1993, v25 n11, p. 12(6).

+Chikofsky, Elliot J. and James H. Cross II, "Reverse Engineering and
Design Recovery: A Taxonomy," IEEE Software, Jan. 1990, v7 n1, pp. 13-17.

Chivvis, Andrei and John Geyer, "Folklore Kills," Corporate Computing, June
1993, p. 57.

+Choi, S. and W. Scacchi, "Extracting and Restructing the Design of Large
Systems," IEEE Software, January 1990.

Currid, Cheryl, "Everyone's re-engineering except the computer companies,"
InfoWorld, August 30, 1993, v15, n35, p62.

Davenport, Thomas H. et al, "How Executives Can Shape Their Company's
Information Systems," Harvard Business Review, March-April 1989, pp.

Davenport, Thomas H. and J. E. Short, "The new Industrial Engineering:
Information Technology and Business Process Redesign," Sloan Management
Review, Summer 1990, pp. 11-27.

Davis, Jack M., "Software Re-engineering: Capture Tools," CASE Trends, Fall
1991, pp. 30, 33-34.

Delligatta, Ann, "System Reengineering and the User," Information Systems
Management, Winter 1992, v9 n1, pp76-77.

Diefenbacher, Bob, "Rightsizing re-engineering," MIDRANGE Systems, June 22,
1993, v6 n12, p52(3).

+Dion, Raymon, "Process improvement and the corporate balance sheet," IEEE
Software, July 1993, v10 n4, p28(8).

Drake, Kalvin, "Is Software Re-engineering the Savior of CASE?" Computing
Canada, Vol. 18, No. 22, October 26, 1992, p. 38.

Dulkeley, Debra, "Andersen Reengineers Big Business," Systems Integration
Business, August 1991, pp. 22-25, 27.

Eastwood, Allen, "It's a Hard Sell - and Hard Work Too," Computing Canada,
Vol. 18, No. 22, October 26, 1993, p. 35.

+Goodman, Joanna, "Change of direction: business process re-engineering,"
Computer Weekly, September 23, 1993, p. 28.

Goss, Tracy, Richard Rascale, and Anthony Athos, "The Reinvention Roller
Coaster: Risking the Present for a Powerful Future," Harvard Business
Review, November-December 1993, pp. 97-108.

Hammer, Michael, "Reengineering Work: Don't Automate, Obliterate," Harvard
Business Review, July-August 1990, pp. 104-112.

Hammer, Michael, "Hammering Out the Transformed Organization," CASE Trends,
November-December 1991, pp. 35, 37-39.

+Hammer, Michael and James Champy, "Explosive Thinking," Computerworld, May
3, 1993, v27 n18, p. 123(2).

+Hanna, Mary, "Re-engineering Aims for Legacy Salvation," Software
Magazine, September 1993.

Hayley, Kathryn, et al, "Reengineering Tops CIO Menu," Datamation, April
15, 1993, pp. 73-74.

+Hersh, Art, "Where's the return on process improvement?," IEEE Software,
July 1993, v10 n4, p. 12.

Houston, Patrick, "Old System, New Life," Corporate Computing, November
1992, pp. 160-167.

Hovaness, Haig, "Wanted: New Leadership," Corporate Computing, June 1993,
p. 43.

Huff, Sid L., "Reengineering the Business," Business Quarterly, Winter
1992, pp. 38-42.

Jeffery, Brian, "Shifting priorities: challenges of IS lie in finding value
in enterprise-based ," MIDRANGE Systems, Rightsizing Supplement, v6 n21,

Kador, John, "Reengineer To Boost Software Productivity," Datamation,
December 15, 1992, pp. 57-58.

Keane, John F., "A CIO's Perspective on the Impact of Software
Re-engineering," Software Re-engineering, white paper, CASE Trends, June
1992, pp. 3-4, 16.

+Knight, Robert M., "Factoring in reengineering: MRP II won't help a
company that must rethink work processes," Information Week, June 14, 1993,
n429, p. 33 (2).

Kortesoja, Al, "Redevelopment Engineering: A Management View," CASE Trends,
April 1992, pp. 34, 36-37.

Kortesoja, Al, "Redevelopment Engineering: A Management View, Part II,"
CASE Trends, May 1992, pp. 54-56.

Layne, Rich, "Miles Of Files," Corporate Computing, October 1992, pp.

+Locascio, Charles J. (Capt.) and Matthew M. Darpel (Lt.), "Software
Reengineering for the Future with Ada," Crosstalk, December 1993, pp.

Luftman, Jerry N., et al, "Transforming the enterprise: the alignment of
business and information strategies," IBM Systems Journal, March 1993, v32
n1, p198(24).

McCabe, Thomas J. and Eldonna S. Williamson, "Tips On Reengineering
Redundant Software," Datamation, April 15, 1992, pp. 71-74.

McDavid, Douglas W., "Business and Systems Planning: Building a New
Alliance," Database Programming & Design, Vol. 5, No. 10, October 1992, p.

+Mehler, Mark and Ira Sager, "The reengineering mind-set: the differences
among the consultancies are subtle, and getting subtler," Information Week,
May 10, 1993, n424, p. S6(16).

Middleton, Timothy, "Reshaping Risk a Cigna," Corporate Computing, November
1992, pp. 169-172.

Mimno, Pieter, "Use of Client/Server Tools to Enable Software
Re-Engineering," CASE Trends, June 1992, pp. 21-22, 24-25.

+Moad, Jeff, "Does reengineering really work?," Datamation, August 1, 1993,
v39 n15, p. 22(4).

+Moore, John, "BPR evolves from 1970s-era Air Force activities," Federal
Computer Week, September 20, 1993, v7 n28, p. S10.

Nevin, Howard, "Add Re-engineering to the IT Mix and Stir," Government
Computer News, Vol. 12, No. 5, March 1, 1993, p. 25.

Nevin, Howard, "7 Worthy Goals for your Re-engineering Program," Government
Computer News, Oct. 25, 1993, v12 n23, p19.

+Network World, "Network reengineering for competitive advantage," Network
World (supplement), August 1993, v10 n34, p. S1(6).

+Olsem, Michael R. and Chris Sittenauer, "Reengineering Terminology,"
CrossTalk, Special Edition, 1993, p. 30.

Palmer, Scott D., "A Plan That Cured Chaos," Datamation, January 1, 1993,
pp. 77-78.

Peterson, Leroy, "Reengineering Your Business: It's a Lot More Than
Streamlining," Industry Week, July 20, 1992, p. 38.

Pfrenzinger, Steven, " Reengineering Goals Shift Toward Analysis,
Transition: Users Adjust Expectations As Suppliers Work On Next-Generation
Capture Tools," Software Magazine, Vol. 12, No. 14, October 1992, p. 44.

Ray, Gary, "Change Managers Speed Re-Engineering," Computerworld, Sept. 7,
1992, v26 n36, pp.81-82.

Rice, Colin, "The six principles of re-engineering," Computing Canada, Vol.
18, No. 23, November 9, 1992, p. 12.

Scherr, Allan L., "A new approach to business processess," IBM Systems
Journal, March 1993, v32 n1, p80(19).

Schnitt, David L., "Reengineering the Organization Using Information
Technology," Journal of Systems Management, January 1993, pp. 14-20, 41.

+Schwarz, Karen D., "Re-engineering drives federal spending for software,"
Government Computer News, Oct. 25, 1993 v12 n23, p. 47.

Seybold, Patricia B., "Business Process Design: The Next Breakthrough in
Organization Effectiveness," Patricia Seybold's Office Computing Report,
Vol. 15, No. 9, September 1992, p. 20.

Seymour, Jim, "Three Tenets for Re-engineering the PC Business," PC Week,
Vol. 10, No. 2, January 18, 1993, p. 61.

+Strassmann, Paul A., "Re-engineering: an emetic in a perfume bottle?,"
Computer World, August 16, 1993, v27 n33, p. 33.

+Sullivan, Patrick, "Re-engineering: worth another visit," Computing Canada,
October 12, 1993, v19 n21, p. 43.

Ulrich, William M., "Business Re-engineering and Software Re-engineering:
The Relationship and Impact," CASE Trends, September-October 1991, pp.

+Watson, Arthur, "Incremental Reengineering: Keeping Control of Software,"
CrossTalk, January 1994, pp. 13-14.

Weber, Robert and John Kelly, "Business Reengineering--with the Customer in
Mind," Business Communications Review, November 1993, pp. 44-48.

Wood, Michael, "A Re-engineering Economics Model," CrossTalk, June/July
1992, pp. 20-23, 25.


+Ainsworth-Land, George T., "Breakpoint and beyond : mastering the 
future--today," HarperBusiness, 1992.  ISBN:  0-887-30547-4

+Allen, Thomas J., Scott Morton, et. al., "Information technology and the 
corporation of the 1990s : research studies," Oxford University Press, 
1994.  ISBN:  0-195-06806-8

+Arnold, Robert S., "Software Reengineering," IEEE Computer Society Press, 
1993.  IBSN: 0-8186-3272-0

*Davenport , Thomas, "Process Innovation: Reegineering work through 
information technology," Harvard Business School Press, 1992.  
ISBN: 0-875-84355-2

+Grantham, Charles E., "The digital workplace : designing groupware 
platforms," Van Nostrand, 1993.  ISBN:  0-442-01123-7

*Hammer, Michael and James Champy, "Reengineering the Corporation: A 
Manifesto for Business Revolution", HarperBusiness, New York, 1993.  
IBSN: 0-88730-6403

*Harrington, H. James, "Business Process Improvement: the breakthrough
strategy for total quality, productivity, and competitiveness,"
McGraw-Hill, 1991. ISBN: 0-070-26768-5

*Johansson, Henry J., Patrick McHugh, et al, "Business Process
Reengineering: BreakPoint Stratigies for Market Dominance," John Wiley &
Sons, 1993. IBSN: 0-471-93883-1

+Strebel, Paul., "Breakpoints : how managers exploit radical business 
change," Harvard Business School Press, 1992. ISBN: 0-875-84369-7

+Tomasko, Robert M., "Rethinking the corporation : the architecture of 
change," AMACOM, 1993.  ISBN:  0-814-45022-9


Arnold, Robert S., "Processes for Reengineering Real Time  Systems,"
Proceedings: CASE World - 1992, Vol. II, pp. D14.


Deloitte & Touche, Leading Trends in Information Services: Fifth Annual
Survey of North American CIOs--1993, Deloitte & Touche Information
Technology Consulting Services, 1993.

============================ End of Citations ===========================


1.  In order to more readily identify those citations that have been
    changed or added since the previous update, the following will be used:

    *   indicates a change or revision to an existing citation since the
        last update.

    +   indicates new addition to the list of citations since the last

2.  CrossTalk is published by the Software Technology Support Center,
    Ogden Air Logistics Center (AFMC), Hill AFB, UT, 84056-5205 USA.

3.  The following sections have been created.  Sections headings are
    enclosed in brackets, [].

        Articles    Citations from magazines, periodicals, etc..
        Books       Book citations
        Proceedings Conference proceedings/tutorials, etc.
        Reports     Commerical, company, government reports.
        Notes       Notes about the list, or its features
        History     Revision/update history of the list


Revision    Date        Comments
original    2/24/94     first release of citation list

A           3/8/94      Added history section.  Changed/added citations
                        (see notes).  Added notes 1, 2,3.


From: (Annie I. Anton)
Subject: Re: Business Process Re-engineering References
Date: Sat, 19 Feb 1994 16:32:24 GMT


Thomas Davenport,
{\em Process Innovation:  Reengineering Work through Information Technology},
Harvard Business School Press, 1993.

Thomas H. Davenport and James E. Short,
``The New Industrial Engineering:  Information Technology and Business
Process Redesign,'' {\em Sloan Management Review}, Vol. 31, pp 11-27,
Summer 1990.

S. Guha, W.J. Kettinger and J.T.C. Teng,
``Business Process Reengineering:  Building a Comprehensive Methodology,''
{\em Information Systems Management}, Vol. 10, pp. 13-22, Summer 1993.

Michael Hammer,
``Reengineering Work:  Don't Automate, Obliterate,''
{\em Harvard Business Review}, Vol. 68, pp. 104-112, July-August 1990.

Michael Hammer and James Champy,
{\em Reengineering The Corporation:  A Manifesto for Business Revolution},
HarperCollins Books, 1993.

David L. Schnitt,
``Reengineering The Organization Using Information Technology,''
{\em Journal of Systems Management}, Vol. 44, pp. 14-20, January 1993.

Eric S.K. Yu and John Mylopoulos,
``Using Goals, Rules, and Methods to Support Reasoning in Business Process
{\em Proceedings of the Twenty-Seventh Hawaii International Conference on
System Sciences}, 1994.


interorganizational perspective
Newsgroups: comp.infosystems
From: Jeroen van Meel <>
Subject: interorganizational perspective
Date: Wed, 16 Mar 1994 12:32:07 GMT

Short, J.E., and N. Venkatraman, 'Beyond Business Process Redesign: Redefining
  Baxter's Business Netwerk', in: Sloan Management Review, Fall, 1992, p.
Vantrappen, H., 'Creating Customer Value by Streamlining Business Processes',
  in: Longe Range Planning, vol. 25, nr. 1, 1992, p. 53-62
Davidson, W.H., 'Beyond Reengineering: The Three Phases of Business
  Transformation', in: IBM Systems Journal, January 1993

Jeroen van Meel
Delft University of Technology
Department of System Engineering and Policy Analysis
P.O. Box 5015
2600 GA  The Netherlands

tel: +31 15 78 72 31
fax: +31 15 78 34 29

Justification of E-Mail
From: (Rodney Fuller)
Newsgroups: comp.groupware
Subject: Re: Justification of E-Mail
Date: 8 Jun 1994 09:37:08 -0700 (Rodney Fuller) writes:
|> (David Stodolsky) writes:
|> |> (Joseph Jesson) writes:
|> |> > ...In my studies of Technology Transfer,
|> |> > informal "water cooler" discussions build TRUST and critical in
|> |> > moving a new technology into production.  The value of informal
|> |>
|> |> This is documented in Weinberg's (sp?) pathbreaking book (20 years
|> |> ago?) "The Psychology of Computer Programming". He relates the removal
|> |> of a water cooler because the programmers were "wasting" time at
|> |> it. The result was such a massive drop in productivity that an investigation
|> |> was ordered to figure out what was the cause.
|> This type of finding was also discussed in the 1990 HBR article by
|> John Seely Brown regarding innovation and learning in organizations.
|> The next issue had almost 25 responses (some positive and some negative)
|> to his ideas and proposals.  

As someone has pointed out this article appeared in the Jan/Feb issue
of 1991.  The reponses to JSB's articleappeared in the Mar/Apr issue 
of 1991.

|> The issue of productivity and adding e-mail is more complex than just
|> add or subtract.  The actual level of productivity depends on the 
|> structure and workflow (both formal and informal) of the organization,
|> skill level (and not just computer skill, but organizational skill),
|> existing culture of communication and management, and the reward 
|> system.

A good summary of the problems involving productivity and IT is:

Loveman, G.W. (1994).  An assessment of the productivity impact of
information technology.  In Allen, T.J. & Scott Morton, M.S. (Eds.)
Information Technology and the Corporation of the 1990's: Research
Studies.  Oxford Univeristy Press.

His conclusion (of IT productivity between 1978-1983 in the USA--remember
that there was a recession, and this was before PC's muddied the
economic waters) can be VASTLY oversimplified as "there is simply not
any evidence to date that the returns from IT have increased" (p. 104).
He looked at both manufacturing and service industries and various forms
of structure.

The one study I remember reading that JUST looked at email productivity 
was an unpublished one from here in the Annenberg school and I'm having
trouble tracking it down (again).

Learned Information NewsWire
Newsgroups: comp.groupware
Subject: LI NewsWire 1.2 now out...
Date: Fri, 10 Jun 94 19:35:22 BST

The new edition of the LI NewsWire 1.2 is hereby published for free browsing on 
the Internet.  Top stories this month include a report on database quality, a 
look at the Vatican's plans to launch a digital library, news from Verity, 
SilverPlatter, InfoPro, Dialog, the sale of Mead Data Central, among other 
stories and features.

The NewsWire may be accessed via the World Wide Web at 
<>, and Gopher users can access the journal via 

Access via the World Wide Web has the advantages of hyperlink 
Table-of-Contents, formatting, and graphics.  You may find the previous 
paragraph in HTML below.


Charles Ashley
Learned Information


LI NewsWire 1.2

A New Breed of Online
Fifty percent Failure Reported
Extel Launches and Withdraws
Industrial-strength Internet Promised
Treasures of the Vatican on the Internet

`Document Enabled Networking' Announced
Businesslike Internet Envisaged
ISDN on Tap
Windows Document Utility is a `Must'

SilverPlatter and CARL Agree how to Differ
Vatican Library Available World-wide
New Agent in the Field from Verity
CDROM Market Continues Upward
EC Project to Cope with Overload
Librarians go Back to School
Earthquake Damage Repaired

Mead Data Central Up-for-Sale
Dialog Grapples with Copyright
First Changes at Former InfoPro Companies
The new edition of the <A HREF="">LI 
NewsWire 1.2</A> is hereby published for free browsing on the Internet.

Collaborative video editing
From: (Steve Krause)
Newsgroups: comp.groupware
Subject: Re: Research Projects for collaborative video editing ??
Date: 24 Jun 1994 20:36:39 GMT

In article <2uet58$>,
daude@Informatik.TU-Muenchen.DE (Tristan Daude) wrote:

> I am interested in getting information about research projects
> in the CSCW-area dealing with synchronous collaborative editing of 
> digital video/audio. I am planning to do some own research in this 
> area so it would be very interesting to hear about some experiences
> of other people.

Here's one recent paper:

Gidney, Chandler, and MacFarland, "CSCW for Film and TV Preproduction" 
in IEEE Multimedia magazine, Summer 1994, p. 16+.
Steve Krause, Media Futures Program
SRI International, Menlo Park, CA                  phone: +1 415 859 4746

Books on workgroups and workgroup implementation
From: (Dale Taylor)
Newsgroups: comp.groupware
Subject: Re: Books on workgroups and workgroup implementation?
Date: 30 Jun 1994 06:36:01 -0700

In article <2uqa1k$> (Judy SP) writes:
>In article <2u9j33$>, (Jesse
>W. Asher) writes:
>Are you looking for books on electronic work groups (using groupware)
>or developing team work within an organization or improving the group
>dynamics of  natural work groups?  There are several very good books
>on the group dynamics of work groups and developing team work. 
>However, I do not know of any books that can help with electronic
>work groups.   
>The TEAM HANDBOOK by Peter Scholtes is a classic and exceptional for
>Fournies is a more difficult read but does have some specific
>suggestions.  Another one I like is RX for Performance--I don't have
>the book at my fingertips so do not have the author. I Think it is
>Aubry-Daniels.  The book is a difficult read but gives both theory
>and practical suggestions for changing behavior in a way that
>respects the individual. 
> Another easy read is the Corporate Coach.  This book is anticdotal
>but has lots of good info.
>Judith Silvasi-Patchin 

The book, "Technology for Teams  Enhancing Productivity in Networked 
Organizations" by Susanna Opper and Henry Fersko-Weiss, published by Van 
Nostrand Reinhold, NY, ISBN 0-442-23928-9 is excellent in my opinion.  
Addresses many issues about implementing Collaborative Computing within 
an organization.

Dale Taylor
Resource Associates
Santa Barbara, CA

Types of interaction
From: (Teamworker)
Newsgroups: comp.groupware
Subject: Re: wanted: comments/examples on 4 types of interaction
Date: 13 Jul 1994 19:25:04 -0400

In article <>, (David
Stodolsky) writes:

Humans have been tuning up face-to-face communication over evolutionary
time periods. It is unlikely that anyone's first guess on improving
it is going to have much success. Unfortunately, the little research
that has actually been done in this area has not been plugged into
the current generation of group support systems. In fact, there has
been virtually no research on whether the current generation of systems
do in fact help groups make decisions. 

A number of comments:
Yes, it is the case that traditional forms of interpersonal communicative
media (eg non-verbal communication) have evolved over a great time period.
Traditional human interactions are far from perfect, however, in the
communication of a given message.  Social psychological literature,
specifically that concerning social representations (Rob Farr at the
London School of Economics and Serge Moscovice in France), and the work of
the social behaviorist George Herbert Mead is dedicated in large part to
the communicative problems and breakdowns faced by everyone, everywhere.
There is, therefore, at least a very real potential for traditional forms
of interpersonal communication to be improved by electronic means.

Furthermore, some research on interpersonal communication and the
improvement of meetings has been done in the context of the current
generation of GDSS. For example, the following academic papers have
utilized a GSS/GDSS
called Teamworker, which is commercially available.

'On-line Group Decision Support'
Gear T and Read MJ
Presented at the VIII International Conference on Multiple Decision
Manchester, England. Published proceedings, Springer-Verlag 1988.

'Using Teamworker for Management Meetings'
Read MJ and Gear T
Operational Research Insight, Vol 6, Issue 2, 1993

'On-line Group Process Support'
Gear AE and Read MJ
Omega International Journal of Management Science, Vol 21, No 3, 1993

'Teamworking to Develop Technology Strategy' 
Read MJ and Gear AE
International Journal of Technology Management, Vol 9, No 2, 1994

In 'On-line Group Process Support', the central question of whether GDSSs
are conducive to decision-making is addressed.  Real world evidence for
the advantageous use of  GSS/GDSS comes from commercial settings. For
example, John Dent, ex-Senior Vice-President, SmithKline Beecham
Pharmaceuticals commented on the use of Teamworker: "...I have greater
confidence in the decisions taken".  

Andrew Gear
Teamworker L.C.      

From: ss6250@albnyvms.bitnet
Newsgroups: comp.groupware
Subject: Re: wanted: comments/examples on 4 types of interaction
Date: 21 Jul 1994 20:00:50 GMT

In article <>, (David Stodolsky) writes:

>Many papers have been produced, but do any of them show that the systems
>used help groups make decisions? If so, summarize the results. Include
>the perfermance measure and the type of control group used. I am
>not interested in "Ideas generated per hour" or other measures that may
>or may not relate to decision performance.

For an evaluation of decision conferencing as a computer-aided method to
help groups make decisions see

McCartt, A.T. and Rohrbaugh, J. (1989) Evaluating group decision support
system effectiveness:  A performance study of decision conferencing.  
Journal of Decision Support Systems, 5, 243-253.

Textbook for New Comm Tech Class
From: Karen Takle Quinn <ktq@SVPAL.ORG>
Subject:      Re: RFI: Textbook for New Comm Tech Class
To: Multiple recipients of list GSS-L <GSS-L@UGA.BITNET>

I have a few titles you might consider.
Grantham, Charles E. & Nichols, Larry D. (1993) The Digital Workplace:
Designing Groupware Platforms." Van Nostrand Reinhold.
Includes Business Process Analysis, the learning organization and other
current organizational topics.

Schrage, Michael (1990) Shared Minds from Random House is nice extra
background reading.

Karen Takle Quinn

On Tue, 26 Jul 1994, Michele H. Jackson <> wrote:

> Yes, I agree that Fulk & Steinfeld cover a number of topics that make it
> well suited for a graduate (even PhD) text -- but I need something for
> undergraduates.

GSS in Teaching
From: Rick Watson <rwatson@UGA.CC.UGA.EDU>
Subject:      Re: GSS in Teaching
To: Multiple recipients of list GSS-L <>

>Stephen C. Hayne <schayne@ACS.UCALGARY.CA> wrote:
>> There are a couple of articles out there describing experiences with
>> GSS and teaching:
>> Hayne, S. (1994). "Teaching with Group Support Systems as a
>> Feedback Mechanism".  Association of Management Conference (Dallas),
>> forthcoming.
>> Aiken, M. (1992). "Using a Group Decosion Support System as a Teaching
>> Tool."  Journal of Computer-Based Instruction, 19(2):82-85.
>  Chin, W. W. & Salisbury, D. (1992).  The use of GSS to facilitate
>classroom case discussion:  An in depth case study.  Proceedings of
>the 20th Annual North American Conference of the International
>Business School Users Group (IBSCUG).
>wynne <chin@ACS.UCALGARY.CA>

Watson, R. T.; Dowling, M. J.; Palmer, T. The effect of a group support
system on the case method of teaching. Academy of Management Conference. ;

Gallupe, R. B. Case analysis in the 1990s: using a group decision support
system for case analysis. In: Proceedings of Administrative Sciences
Association of Canada. ; 1988: 32-41.

Richard Watson                     
Department of Management                     Work phone (+1)-706-542-3706
University of Georgia                        Home phone (+1)-706-546-8590
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Graph partitioning
From: (Saleh Elmohamed)
Newsgroups: sci.op-research,comp.groupware
Subject: Re: Kerninghan & Lin
Date: 27 Aug 1994 20:40:43 GMT

In article <> (David Williamson) writes:
>In article <> Dan Zhu <> writes:
>> [Dan's msg ...]
>Kernighan & Lin is a heuristic for graph partitioning (while
>Lin & Kernighan is a heuristic for the TSP).  The original paper
>is "An efficient heuristic procedure for partitioning graphs",
>The Bell System Technical Journal, pages 291-307, Feb. 1970.
>A comparison of Kernighan-Lin with simulated annealing can be found in
>Johnson,Aragon,McGeoch, and Schevon, "Optimization by simulated
>annealing: An experimental evaluation; part 1, graph partitioning,"
>Operations Research, vol 37, no. 6, 865--892, 1989.
>David Williamson

Also, the aforementioned TSP work appeared in:

 OR, v21, 489-516, 1973.

I'd be quite interested in any simulation packages using the 
above heuristics for problems such scheduling and alike. Any
pointers to any recent work on this are greatly appreciated.

GSS design
From: Antti Juustila <>
Newsgroups: comp.groupware
Subject: Re: GSS design: any articles on >design< (not requirements)?
Date: 2 Sep 1994 10:41:18 GMT

Bannon: CSCW - an initial exploration (1993)
Lyytinen & Ngwenyama (1992):"What does computer support for cooperative
work mean? a structurational analysis of computer supported cooperative
work, AMIT 2:1 pp. 19-37
Bannon, Bj|rn-andersen & Due-Thomsen: Computer support for cooperative
work: an appraisal and critique (1988)
Robinson: Interdisciplinary practice? (1992)
- Suchman: Notes on Computer supported cooperative work, 1989
- Hughes, Randall & Shapiro: CSCW - discipline or paradigm, 
- Bannon & Schmidt: CSCW: four characters in search of a context
- Schmidt: Riding a tiger, 1991
- Schmidt & Bannon: Taking CSCW seriously: supporting articulation work
- Clement & Van den Besselaar: Participatory Design Project - A
retrospective look, CACM, 
- Greenbaum & Kyng: Design at work, 
Robinson & Bannon: Questioning representations, 1991
Robinson: As real as it gets..." taming models and reconstructing
procedures, 1994
rodden: A survey of CSCW systems, 1991
robinson: False dichotomies, COMIC-SF-4-3
- Korpela: Another toy for the rich white boys, ECSCW'91
- Kling: Cooperation, coodrination and control in CSCW, 1991
- Green, Oven, Pain: Office systems development and gender: Implications
for computer supported cooperative work, 1991

DeSanctis, G. (1993). Shifting Foundations in Group Support System
Research. Group support systems, New perspectives. New York, Macmillan
Publishing Company. 

Lyytinen, K., Maaranen, P. & Knuuttila, J. (1992). Why Groups are not
Always the Same-An Assessment of Twelve Beliefs in GDSS. WP-25.
University of Jyv{skyl{.

Weick, K. E. & Meader, D. K. (1993). Sensemaking and Group Support
Systems. Group support systems, New perspectives. New York, Macmillan
Publishing Company. 

McGrath, J. E. & Hollingshead, A. B. (1993). Putting the "Group" Back in
Group Support Systems: Some Theoretical Issues About Dynamic Processes in
Groups with Technological Enhancements. Group support systems, New
perspectives. New York, Macmillan Publishing Company. 

Gray, P., Mandviwalla, M., Olfman, L. & Satzinger, J. (1993). The User
Interface in Group Support Systems. Group support systems, New
perspectives. New York, Macmillan Publishing Company. 

Hoffer, J. A. & Valacich, J. S. (1993). Group Memory in Group Support
Systems: A Foundation for Design. Group support systems, New
perspectives. New York, Macmillan Publishing Company. 

Tatar, D. G., Foster, G. & Bobrow, D. G. (1991). Design for conversation:
lessons from Cognoter. International Journal of Man-Machine Studies 34.

Dennis, A. R., George, J. F., Jessup, L. M., Jay F. Nunamaker, J. &
Vogel, D. R. (1988). Information Technology to Support Electronic
Meetings. MIS Quarterly (December).

Hackman, J. R., Ed. (1990). Groups That Work (and Those That Ton't):
Creating Conditions for Effective Teamwork. Jossey-Bass Management
Series. San Francisco, Jossey-Bass.

Jessup, L. M. & Valacich, J. S., Ed. (1993). Group support systems, New
perspectives. New York, Macmillan Publishing Company.

Kendall, K. E., Lyytinen, K. & DeGross, J. I., Ed. (1992). The Impact of
Computer Supported Technologies on Information Systems Development.
Amsterdam, North-Holland.

In article <> DR. ROY SCHMIDT, writes:
>Try the following --
>Lyytinen & Maaranen, "Groups are not always the same," 25th HICSS (1993),
>also forthcoming in CSCW Journal.
>Lyytinen, Maaranen, and Knuuttila, "Unusual business or business as
>an investigation of meeting support requirements in multilateral
>diplomacy," Accounting, Management and Information Technologies, 3(2) pp
>Maaranen, Lyytinen, and Knuuttila, "Supporting multilateral diplomacy
>computer:  the Helsinki prototype system, working paper from Dept. of
>Computer Science and Information Systems, Univ. of Jyvaskyla, 1993.
>Morrison and Sheng, "Communications technologies and collaboration
>Common domains, problems, and solutions," Information and MAnagement,
>Tatar, Foster, and Bobrow, "Design for conversation:  Lessons from
>Cognoter," in Greeberg (ed) CSCW Groupware.  London, Academic Press,

From: (Munir Mandviwalla)
Newsgroups: comp.groupware
Subject: Re: GSS design: any articles on >design< (not requirements)?
Date: 2 Sep 1994 23:03:43 GMT

Mandviwalla, M. and Olfman, L. What do groups need: A proposed set of
generic groupware requirements. ACM Transactions on Computer-Human
Interaction. In press (probably the september issue). 

An abstract can be viewed from my web page:

Antti Juustila ( wrote:

: We are arranging a course on CSCW at our department. One section of the
: course is about design of CSCW systems, and we are looking for different
: approaches to design. My task is to build the GSS section for the course.

: One approach would be from the GSS "school", but we haven't found any
: representative articles on how people from this discipline have
: approached the issues in designing G(D)SS systems (for meeting support,
: communication support, coordination support etc). We would like to show
: different ways to desing, go through the design process and how different
: things are stressed in the design, within different approaches.


David S. Stodolsky      Euromath Center     University of Copenhagen   Tel.: +45 38 33 03 30   Fax: +45 38 33 88 80 (C)

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