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comp.groupware FAQ: Bibliography3: Frequently Asked Questions

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Archive-name: comp-groupware-faq/bibliography3
Posting-Frequency: monthly
Last-modified: 1995.9.8
Version: 3.2
Copyright: 1989 - 1995 (C) David S. Stodolsky, PhD

See reader questions & answers on this topic! - Help others by sharing your knowledge
Groupware Bibliography - Part 3

GLOBAL NETWORKS: Computers and International Communication
Those of you interested in issues and applications of global networks may
find the recent book, GLOBAL NETWORKS, of value.  The 21 chapters written
by leaders in networking from around the world, examine global networks
from a range of perspectives: design, policy, cross-cultural communication,
and future directions and focus on applications of global networks in
education, work, and social communication.

I hope that you will find Global Networks, the book, stimulating and

Linda Harasim

GLOBAL NETWORKS: Computers and International Communication

edited by
Linda M. Harasim

email (Internet):

MIT Press
Cambridge, Massachusetts and
London, England


Part 1 Overview

1 Global Networks: An Introduction
Linda M. Harasim

2 Networlds: Networks as Social Space
Linda M. Harasim

3 The Global Matrix of Minds
John S. Quarterman

4 A Slice of Life in My Virtual Community
Howard Rheingold

Part 2 Issues

5 Jurisdictional Quandaries for Global Networks
Anne Branscomb

6 Computers, Networks, and Work
Lee Sproull and Sara Kiesler

7 Integrating Global Organizations through Task/Team Support Systems
Marvin Manheim

8 Cross-Cultural Communication and CSCW
Hiroshi Ishii

9 Global Networking for Local Development: Task Focus and Relationship
Focus in Cross-Cultural Communication
Jan Walls

10 Information Security: At Risk?
Michael Kirby and Catherine Murray

Part 3 Applications

11 Building a Global Network: The WBSI Experience
Andrew Feenberg

12 Computer Conferencing and the New Europe
Robin Mason

13 Global Education through Learning Circles
Margaret Riel

14 Technology Transfer in Global Networking: Capacity Building in Africa
and Latin America
Beryl Bellman, Alex Tindimubona, and Armando Arias, Jr.

15 Islands in the (Data)Stream: Language, Character Codes, and Electronic
Isolation in Japan
Jeffrey Shapard

16 Cognitive Apprenticeship on Global Networks
Lucio Teles

17 Computer Networks and the Emergence of Global Civil Society
Howard Frederick

Part 4 Visions for the Future

18 Social and Industrial Policy for Public Networks: Visions for the Future
Mitchell Kapor and Daniel Weitzner

19 Co-Emulation: The Case for a Global Hypernetwork Society
Shumpei Kumon and Izumi Aizu

20 Sailing through Cyberspace: Counting the Stars in Passing
Robert Jacobson

21 The Global Authoring Network
Linda M. Harasim and Jan


>From the MIT Press blurb:

GLOBAL NETWORKS takes up the host of issues raised by the new networking
technology that now links individuals, groups, and organizations in
different countries and on different continents.  The twenty-one
contributions focus on the implementation, applications, and impact of
computer-mediated communication in a global context.

Previously limited to scientific research, global networks now have an
impact on social, educational, and business communications.  Individuals
with a personal computer, a modem, and some simple software can join a new
social community that is based on interest, not location.  GLOBAL NETWORKS,
which was written largely with the assistance of the Internet, provides an
understanding of the issues, opportunities, and pitfalls of this new social
connectivity.  It looks at how networking technology can support and
augment communication and collaboration from such perspectives as policy
constraints and opportunities, language differences, cross-cultural
communication, and social network design.

July 1993---340 pp. -- $29.95
0-262-08222-5  HARNH

BCS Computer Supported Cooperative Work Book Series
Date:   Wed, 21 Oct 1992 10:45:10 PDT
From: Colston Sanger <>

Announcing the BCS Computer Supported Cooperative Work Book Series

CSCW in Practice: An Introduction and Case Studies
Dan Diaper and Colston Sanger (Eds.)
Soft cover.  192pp (approx).  UK pounds 24.95
ISBN 3-540-197B4-2
Publication: February 1993

CSCW: Cooperatlon or Conflict?  Steve Easterbrook (Ed.)
Soft cover.  224pp (approx).  UK pounds 24.95
ISBN 3-540-19755-9
Publication: February 1993

Computer Supported Collaborative Writing
Mike Sharples (Ed.)
Soft cover.  240pp (approx).  UK pounds 24.95
ISBN 3-540-19782-6
Publication: February 1993


Forthcoming titles:

Design Issues in CSCW
Duska Rosenberg and Chris Hutchison (Eds.)
(ISBN 3-540-19810-5)

CSCW and Artificial Intelligence
John Connolly and Ernest Edmonds (Eds.)
(ISBN 3-540-19816-4)

Use of groupware in cooperative work

From: (Howard Killam)
Newsgroups: comp.groupware,comp.human-factors
Subject: Re: (Q) Use of groupware in cooperative work
Date: 15 May 92 13:48:06 GMT
Organization: The MITRE Corporation

One of the best articles I read on the human factors issues of groupware was
in The American Psychologist a few years ago.  [...]
The main point of the article, which was
 a report on several existing groupware applications from a number of markets
(law, business, etc.), indicated that one of the main complaints about groupware
systems was the disruption of existing dynamics between users.  In many system,
the best computer user became the "leader" of any session.  Since manager (of
these particular systems) were more "casual" users than some others, they
experienced a shift in the power dynamics and would refuse to use these systems
or allow others to use them.  Thouigh this articles was several years old, I
still see CSCW designs that did not take into account this important aspects of
group interaction.

From: hagan@earthrise.Eng.Sun.COM (Hagan Heller)
Date: 18 May 92 19:44:23 GMT
Organization: Sun Microsystems

The articles that Howard K. refers to are, I think:

"Organizations of the Future"
Lynn Offermann and Marilyn Gowing, American Psychologist, 2/1990

"Work Teams"
Eric Sundstrom, Kenneth De Meuse, and David Futrell,
American Psychologist, 2/1990

Groupware for Architectural Design
From: (Wassim M. Jabi,APRL-1232, Office Phone 936-0229, 769-1382)
Subject: Summary: Groupware for Architectural Design
Date: 11 Sep 91 16:34:49 GMT
Organization: The University of Michigan, Ann Arbor

I got a request to post a summary of the responses I got for
Computer-Supported Collaborative Architectural Design (CSCAD).
The general feeling was that if CSCW is a young field you should
expect that CSCAD is practically unborn yet. However, here is the summary:

* CSCW Proceedings.

* Saul Greenberg produced a literature survey of CSCW, "An Annotated
  Bibliography of Computer Supported Cooperative Work", SIGCHI Bulletin
  July 1991, Vol.23, No.3.

* Work done at Xerox PARC by Bob Stults, Steve Harrison, Scott
  Minneman, Sara Bly, John Tang and others between 1984 and the present.

* Douglas Noble and Horst W.J. Rittel. "Issue-Based Information Systems for Design." In
  Computing in Design Education, pp. 275-286. ed P. Bancroft. Proceedings of the ACADIA 1988
  Workshop. Ann Arbor, MI: Association for Computer-Aided Design in Architecture, 1988.

* Brian Lawson, "How Designers Think" (There is one chapter dedicated to
  group work in deisgn, especially, using design game as a metaphor);

* Habraken and Gross invented a computer game call "Concept design game"
  as a reserch tool for studying the complex interaction between designers
  in the course of game playing;

* Bucciarelli gave an ethographical account of design as a social process
  in terms of constraining, naming, and decision discourse;

* Michael Middleton's book "Group Practice in Design" is quite a good
  general survey.

* Mark Klein and Stephen C-Y Lu look at the technique of conflict resolution
  used by a team of architects in designing a house. The arcticle "Conflict
  resolution in cooperative design", can be found in Artificial Intelligence
  in Engineering, 1989, Vol. 4, No.4;

Thanks to all who responded.
-- Wassim M. Jabi                   -- Please Don't e-mail to wjabi@srvr1
-- Doctoral Program in Architecture -- It does not work. E-mail to this
-- University of Michigan           -- address:
-- 2000 Bonisteel Boulevard         --
-- Ann Arbor, MI 48109-2069         --

Operating system support for groupware
From: (Jack Palevich)
Subject: Re: Network Support for CSCW
Date: 3 Jan 92 01:34:23 GMT
Organization: OBS, Apple Computer, Inc.

In article <>, (Gregory Bollella) writes:
> I am looking for information on what network and/or operating system
> support groupware applications may find useful.
There were three good papers on this very topic in the UIST'91 proceedings:

MMM: A User Interface Architecture for Shared Editors on a Single Screen,
Eric A. Beir, et. al.

Primitives for Programming Multi-User Interfaces, John F. Patterson

Comparing the Programming Demands of Single-User and Multi-User Applications,
Prasan Dewan et al.


Hymes, C. M. (1992, November). Unblocking Brainstorming 
through the use of a simple group editor. CSCW 92 Proceedings.

Work performance of groups

David Coleman,
Groupware '92, Morgan Kaufmann, 1992
this collection contains many performance studies.

Irene Greif,
Computer-Supported Work: A Book of Readings, Morgan Kaufmann, 1988.
there is a section on empirical studies that I would highly recommend

Michael Weiss
Lehrstuhl fuer Praktische Informatik I
Universitaet Mannheim, D-68131 Mannheim, Germany

McGrath's study on small groups
J. McGrath's study on small groups          27 Sep 93 09:10
In article <>, I wrote:
> Joseph McGrath at University of Illinois  has been doing a longitudinal
> study on small groups. Eleven groups where studied under different
> conditions in a period of 13 weeks.
> Some of the findings where presented at CSCW'92
Joe McGrath himself wrote to me. This is what he said:

:       We were fortunate to be able to publish a set of six articles on our
:       longitudinal study, as a special issue of SMALL GROUP RESEARCH, the Aug.
:       1993 issue. That journal is published by SAGE Publications. In it, we
:       overview the whole study, have four reports of sets of empirical
:       findings (one on technolgoy and task effects, one on membership effects,
:       one on conflict, and one on integrative complexity) and then a final
:       piece that is a theoretical integration.
:       That issue is authored by myself and four colleagues (Arrow,
:       Hollingshead, OConnor, Gruenfeld). Also: I have a book, with
:       Hollingshead, on "Groups Interacting with Computers", also to be
:       published by SAGE about Dec. of this year. Both are related to my talk,
:       especially the former.
:  Thanks for the inquiry.
:       Joe McGrath
Paal S. Malm
Office addr.:
Norwegian Telecom Research,
P.B. 1156, N-9001 Tromso, NORWAY.
Phone: +47 08310-273/fax: -262;   Email:

Multicultural groupware
Panko, R. R. (1990). Embedded, humble, intimate, and multicultural 
groupware for real groups.  Pp 52-61 in the
Proceedings of Twenty-Third Hawaii International Conference on System
Sciences, Vol. IV, IEEE Computer Society Press.

Panko, R. R. (1990). Skewed use in groupware.  Pp 177-191 in K.
M. Kaiser & H. J. Oppelland (eds.), Desktop Information Technology,
Proceedings of the IFIP WG 8.2 Working Conference on Desktop
Information Technology and Organizational Worklife in the 1990's,
Ithica, NY, 2-4 July, 1989, Amsterdam: North-Holland.

Multilateral Diplomacy
Unusual Business or Business as Usual: An Investigation of Meeting Support 
Requirements in Multilateral Diplomacy" in Accounting, Management and 
Information Systems, Vol. 3, No. 2,

GroupWare News
GroupWare News is a subscription newsletter that covers all aspects of
groupware, including workflow management, group scheduling, joint authoring,
conferencing systems and teleworking.  It also contains:
              reports of industry and market trends
              analyses of the implications of using groupware, for
              users and organizations
              news of current research in the area
              case histories of its use
              details of relevant conferences, events and

Contributors to GWN come from a wide variety of business, academic and user
backgrounds; the newsletter carries no advertising nor any material paid for
by suppliers.

It is published ten times a year and costs UKP250.00 for 10 issues (UKP270
outside the EC).

Roger Whitehead
Office Futures,
14 Amy Road,
Surrey    RH8 0PX

Telephone:  +44 883 713074
Fax:  +44 883 716793

Groupware Report
Groupware Report is a subscription newsletter.
$140 for 6 issues

Richard Watson
Managing editor
140 Lenox Place
Athens, GA 30606, USA
Telephone: +1 706 613 7807
Bitnet:   rwatson@uga

From: (Janicewolf)
Newsgroups: comp.groupware
Subject: Re: AUDIOGRAPHICS/distance learning
Date: 27 Jul 1994 15:15:02 -0400

for info on distance learning contact the US Distance learning Association
1-800-829-3400.  Many of their members "live" on audiographics.

T.120 Standards
From: (TeleConXIV)
Newsgroups: comp.groupware
Subject: Re: T.120 Standards
Date: 15 Aug 1994 13:13:04 -0400

the place to get info on this is the Consortium for Audiographics
Teleconferencing Standards - CATS.  their office number is 510-743-4451. 
Deepak kamlani is the managing secretary of the group.

From: (Glenn Russell)
Subject: International Multimedia Teleconferencing Consortium Home Page
Date: 16 Mar 1995 22:02:32 GMT

Announcing the International Multimedia Teleconferencing Consortium (IMTC)
World Wide Web Home Page.


The International Multimedia Teleconferencing Consortium (IMTC), is a
non-profit corporation founded to promote the creation and adoption 
of international standards for Multipoint Document and Video 
Teleconferencing. The IMTC's mission is to foster a market where 
multiple vendors create interoperable conferencing products using open 
international standards.

The IMTC Home Page Contains:

 - General Information about the IMTC (Objectives, FAQ, How to Join, 
   List of members, etc.)

 - The T.120 and H.320 protocols for multimedia teleconferencing.

 - Links to ftp sites, mailing lists, and document servers devoted to
   multimedia teleconferencing.

 - Links to other Web pages with Standards information (ISO, ITU, IETF, etc.)
  Glenn Russell                      
  ConferTech International                     (303) 633-3212
  Westminster, Colorado

GroupTalk Newletter
From: (DavidC121)
Newsgroups: comp.groupware
Subject: GroupTalk Newletter Available
Date: 4 Aug 1994 12:08:04 -0400

GroupTalk, the newsletter of groupware and workgroup computing is now
available.  Although we have been publishing and distributing this
newsletter for the last 1.5 years, we have printed some extra copies of
the June/July double issue ( 16 pages) for the GroupWare'94 conference
next week.  If anyone is interested in subscribing please send us your
(regular street) mail address and we will send you a copy of this issue
for your perusal.  Of course, if you wish to subscribe right away, we
welcome you! Those of you who want back issues, we are pretty much out of
them due to the large number of requests we have recieved.

 The June/July double issue contains articles and columns on:

Real-Time Communication and Collaboration: Beyond Voice
Book Review:  The Workflow Imperitive ( review by David Coleman)
Case Study: Oticon: Re-Organizing for Better Customer Service
Team Dynamics for Groupware by peter & Trudy Johnson-Lenz (Part 2)
GROUPproduct News
Groupware events calendar

If you wish more information on GroupTalk, wish to submit an article, or
send some product information please send it to David Coleman ( GroupTalk
Editor) at :

The newsletter of the IOPT Club for the introduction of process technology.

"The IOPT Project (Introduction of Process Technology) is a DTI sponsored 
collaborative project between ICL, Praxis, ISS, and Manchester University."

Tim Huckvale
Praxis Systems plc
20 Manvers St.
Bath, UK

Tel: 0225 444 700
Fax: 0225 465 205

Online Libraries
1. telnet or telnet


DATABASE: Online Libraries
text publications that comprise the world's foremost news service in the
Online and CD-ROM field. The print edition of these publications is
distributed in over 70 countries. This database presents articles from
Online Libraries and Microcomputers (9/83 to date), Online Newsletter
(1980-81 and 1988 to date), and Online Hotline (1982-1987). Published by
Information Intelligence Inc., Phoenix, Arizona. (602-996-2283)

Subject: Re: BPR/workflow thesis and bibliography available
Date: Mon, 26 Sep 1994 17:54:49 +0100 (BST)
From: "Magnus Ramage" <>

Papers and books on Workflow

K. Abbott & S. Sarin, "Experiences with Workflow Management: Issues for the
Next Generation". Proceedings of CSCW 94 (ACM conference on Computer-Supported
Cooperative Work, North Carolina, Oct 1994).

James Bair (1992). "Methods for Success with new workflow systems". Proc.
Groupware 92 (San Jose, Calif., Aug. 1992). San Mateo, Calif.:

Mairtin Brady, "Planning for workflow management: analysing and re-engineering
business processes in the insurance industry". Proc. OIS Document Management
92 (London, 1992), London: Meckler, pp.189-194.

R.J. Carson (1992). "Developing an integrated customer service application".
Proc. OIS Document Management 92 (London, 1992), London: Meckler, pp.371-373.

Peter Cattermole (1994). "Workflow at [BigBank] Financial Services".
Unpublished paper.

Giorgio DeMichelis and Maria Grasso (1993). "Routines and Conversations".
Structured Programming 14: 110-118.

David Dobson (1993). "Go with the Flow". Which Computer, September 1993, pp.

The Economist (1993). "The wonders of workflow". The Economist, 11/12/93.

Marc Fresko (1992). "How to identify imaging opportunities". Proc. OIS
Document Management 92 (London, 1992), London: Meckler, pp.285-289.

Candice Goodman (1994). "Will you go with the flow?". Computer Weekly, 4/8/94,

Keith Hales and Mandy Lavery (1991). "Workflow management software: the
business opportunity". London: Ovum Consultants.

Chris Hallett (1992). "Improving Customer Service with workflo automation at
Abbey National". Proc. OIS Document Management 92 (London, 1992), London:
Meckler, pp.405-409.

Meichun Hsu and Mike Howard, "Work-flow and Legacy Systems". Byte, July 1994,

Andrew Jones (1992). "Image and workflow automation for improved change
control and cycle compression". Proc. OIS Document Management 92 (London,
1992), London: Meckler.

Stef Joosten, Gaston Aussems, Matthijs Duitshof, Richard Huffmeijer, Erik
Mulder (1994). WA-12: an Empirical Study about the Practice of Workflow
Management, University of Twente, the Netherlands, July 1994.

Mandy Lavery (1992). "A survey of workflow management software". Proc. OIS
Document Management 92 (London, 1992), London: Meckler, pp.398-404.

E. Lindholm (1992). "Building workflow bridges", Datamation, 38(12), pp.99-100

E. Lindholm (1994). "Workflow through Notes", Datamation, 40(3), p.60

Peter Lopes (1993). "Fine-Tuning Reengineering with Workflow Automation:
Blueprint and Tool". Industrial Engineering, Aug. 1993, pp. 51-53.

Ronni Marshak (1992). "Requirements for Workflow: What should we expect from
the vendors?". Office Computing Report, 15(3): 3-8.

Ronni Marshak (1992). "Requirements for Workflow Products", in Proceedings of
Groupware 92, San Mateo, California: Morgan-Kaufmann, pp. 281-5.

Thornton May (1994). "Know your work-flow tools". Byte, July 1994, pp.103-108.

T. McCusker (1993). "Workflow takes on the enterprise". Datamation 39(23),

Ral Medina-Mora, Terry Winograd, Rodrigo Flores & Fernando Flores, "The
Action Workflow Approach to Workflow Management Technology", Proc. of CSCW 92
(ACM Conference on Computer-Supported Cooperative Work, Oct 1992, Toronto),
pp. 281-288.

Ovum Ltd (1992). "Introducing Workflow". Software World 23(3), p.13

Ann Palermo and Scott McCready (1992). "Workflow Software: A Primer". Proc.
Groupware 92 (San Jose, Calif., Aug. 1992). San Mateo, Calif.:
Morgan-Kaufmann, pp.155-159.

Alan Radding (1994). "Stopping the bottleneck with workflow analysis".
InfoWorld, 31/1/94.

Paula Rooney (1993). "Ad agency gets creative with workflow technology". PC
Week, 20/9/93.

K. Ryan (1993). "Notes adds workflow", Datamation, 39(11), p.92

S. Sarin, K. Abbott & D.McCarthy, "A Process Model and System for Supporting
Collaborative Work", Proc. COOCS 91 (ACM-SIGOIS Conference on Organizational
Computing Systems), Nov. 1991, pp.213-224.

Seybold (1993). "XSoft offer Workflow Management Software". Seybold Report on
Publishing Systems, 22(12), March 1993.

F.G. Shaftoe (1992). "Introducing image processing and workflow management at
TSB: a radical approach". Proc. OIS Document Management 92 (London, 1992),
London: Meckler, pp.290-294.

Chris Staiti (1993). "Make Workflow Changes On The Fly". Datamation, 1 October

K. Strehlo (1994). "A Standard for Workflow", Datamation, 40(1), p.7

Martin Waldron (1992). "Achieving Quality Management through document
control". Proc. OIS Document Management 92 (London, 1992), London: Meckler,
pp.322-329. Scott Wallace (1994). "Working Smarter". Byte, July 1994, p.101.

Russ Whales (1992). "From workflow automation to full case handling". Proc.
OIS Document Management 92 (London, 1992), London: Meckler, pp.410-11.

Tom White and Layna Fischer (eds.) (1994). New Tools for New Times: The
Workflow Paradigm. Alameda, Calif.: Future Strategies. Workflow Management
Coalition (1994a). From the Workflow Reference Model. Source: Speech by Nick
Kingsbury at Groupware Europe 94.

Workflow Management Coalition (1994b). Information Pack. Grenoble, France.
July 1994.

Papers and books on BPR

NB A larger selection is to be found in the Bibliography for the Internet
newsgroup "comp.groupware", Part IV, accessible via the WorldWide Web (Mosaic)

P.W.G. Bots (1994). "Validity in dynamic modelling: a BPR case-study in public
administration". Proc. TIMS XXXII (Anchorage, Alaska, June 1994).

John Byrne (1993). "The horizontal corporation". Business Week, 20/12/93.

CCTA (1994). BPR in the Public Sector: An overview of business process re-
engineering. London: HMSO.

James Champy (1994). "Time to re-engineer the manager". Financial Times,
14/1/94, p.17.

Thomas Davenport and James Short (1990). "The New Industrial Engineering:
Information Technology and Business Process Redesign". Sloan Management
Review, Summer 1990.

The Economist (1990). "Re-engineering Europe". The Economist 28/2/94, pp.67-8.

Michael Hammer (1990). "Reengineering Work: Don't Automate, Obliterate".
Harvard Business Review, July-August 1990.

Michael Hammer and James Champy (1994). Reengineering the Corporation: A
Manifesto for Business Revolution (updated paperback edition). New York:

Nick Jackson (1993). "A toolkit for survival". Manufacturing Breakthrough,
Nov/Dec 1993.

Eddie Obeng and Stuart Crainer (1994). Making Re-engineering happen. London:
Pitman Publishing.

A.L. Scherr (1992). "A new approach to business processes". IBM System Journal
32(1): 80-98.

J.W. vanMeel (1994). "Is experimental design difficult? Evaluation of the use
of regression metamodels in a simulation case stud within the Amsterdam
Municipal Police Force". Proc. TIMS XXXII (Anchorage, Alaska, June 1994).

J.W. vanMeel (1994). "Business Reengineering for Crime Fighters: an outline of
an integrated design approach". Proc. TIMS XXXII (Anchorage, Alaska, June

A. Verbraeck (1994). "Animating Business Processes: Insight eases Change".
Proc. TIMS XXXII (Anchorage, Alaska, June 1994).

General Management Papers and Books
Ewen Baird (1993). Organisational culture integration strategy: Scottish
Mutual Assurance plc and Abbey National plc. MBA thesis, Loughborough
University, England.

Stafford Beer (1972). Brain of the Firm: the managerial cybernetics of
organisation. London: Allen Lane.

Stafford Beer (1975). "Fanfare for Effective Freedom: Cybernetic Praxis in
Government", in Stafford Beer (1975), Platform for Change, London: John Wiley
& Sons, pp. 423-451.

Robert Boguslaw (1965). The New Utopians: A Study of System Design and Social
Change. Englewood Cliffs, NJ: Prentice-Hall.

W. Edwards Deming (1982). Out of the Crisis. Cambridge: Cambridge University

Geert Hofstede (1991). Cultures and Organisations: software of the mind.
London: McGraw-Hill.

H.K. Klein and Philip Kraft (1994). "Social Control and Social Contract in
NetWORKing: Total Quality Management and the control of work in the United
States". CSCW 2:89-108.

Henry Mintzberg (1979). The Structuring of Organizations. Englewood Cliffs,
New Jersey: Prentice-Hall.

Tom Peters (1992). Liberation Management: Necessary Disorganisation for the
Nanosecond Nineties. London: Macmillan.

Tom Peters and Robert Waterman (1982). In Search of Excellence. New York:
Harper and Row.

D.S. Pugh, D.J. Hickson and C.R. Hinings (1969). "An Empirical Taxonomy of
Structures of Work Organisations". Administrative Science Quarterly,

D.S. Pugh and D.J. Hickson (1989). Writers on Organizations (fourth edition).
London: Penguin.

Papers and books on CSCW and Office Information Systems

Bob Anderson and Wes Sharrock (1993). "Can organisations afford knowledge?".
CSCW 1:143-161. Liam Bannon (1994). "CSCW: Challenging Perspectives on Work
and Technology". Unpublished paper.

Liam Bannon (1993). "Use, Design and Evaluation: Steps towards an
Integration". In Proc. of the Interdisciplinary Workshop on Design of CSCW and
Groupware Systems, Sch>rding, Austria.

Andrew Clement (1994). "Computing at Work: Empowering Action by 'Low-Level'
Users". Communications of the ACM, 37(1): 52-63.

Andrew Clement and C. Gotlieb (1987). "Evolution of an organisational
interface: the new business department of a large insurance firm". ACM
Transactions on Office Information Systems, 5(4): 328-339.

Pelle Ehn (1989). Work-oriented design of computer artifacts: 2nd edition.
Stockholm: Arbetslivscentrum.

Clarence Ellis and Gary Nutt (1980). "Office Information Systems and Computer
Science". ACM Computing Surveys, 12(1): 27-57.

Elihu Gerson and Susan Leigh Star (1986). "Analyzing due process in the
workflow". ACM Transactions on Office Information Systems, 4(3): 257-270.

Jonathon Grudin (1993). "Interface". Communications of the ACM, 36(4):

Carl Hewitt (1986). "Offices are Open Systems". ACM Transactions on Office
Information Systems, 4(3): 271-287.

Edwin Hutchins and Tove Klausen (1990). "Distributed Cognition in an Airline
Cockpit", in D. Middleton and Y. Engestrm (eds.) (1990), Communication and
Cognition at  Work, Cambridge: Cambridge University Press.

Edwin Hutchins (1991). "Organizing work by adaptation". Organizational Science
2(1): 14-39.

Marina Jirotka, Nigel Gilbert and Paul Luff (1992). "On the Social
Organisations on Organisations". CSCW 1:95-118. David Kirkpatrick (1993).
"Groupware goes boom". Fortune, 27/12/93.

Bruno Latour (1992). "The missing masses: sociology of a few mundane
artefacts", in W.E.Bijker & J.Law (eds) (1992), Shaping technology / building
society: studies in sociotechnical change, Cambridge, Massachussets: MIT

John Law (ed.) (1991), A Sociology of Monsters: Essays on Power, Technology
and Domination, London: Routledge, pp. 26-56.

Thomas Malone (1983). "How do people organise their desks? Implications for
the design of office information systems". ACM Transactions on Office
Information Systems, 1(1):99-112.

Yvonne Rogers and Judi Ellis (1994). "Distributed Cognition: an alternative
framework for analysing and explaining collaborative working". To appear in
Journal of Information Technology.

Yvonne Rogers (1993). "Coordinating Computer-Mediated Work". CSCW 1:295-315.

Yvonne Rogers (1994). "Exploring obstacles: integrating CSCW in evolving
organisations". Proceedings of CSCW 94 (ACM conference on Computer-Supported
Cooperative Work, North Carolina, Oct 1994).

Lucy Suchman (1983). "Office Procedure as Practical Action: Models of Work and
System Design". ACM Transactions on Office Information Systems, 1(4): 320-328.

Lucy Suchman (1987). Plans and situated actions: the problem of human-machine
communication. Cambridge: Cambridge University Press.

Lucy Suchman (1994). "Do Categories Have Politics?: The language/action
perspective reconsidered". CSCW 2:177-190.

Terry Winograd (1994). "Categories, Disciplines, and Social Coordination".
CSCW 2:191-7.

Terry Winograd and Fernando Flores (1986). Understanding Computers and
Cognition. Norwood, New Jersey: Ablex.

WARIA Bibliography
Date: Sun, 26 Mar 95 11:51:10 PST
From: Layna Fischer <>

Book Title	
Author	ISBN No.					Our Retail Price
Advancing Business Concepts in a JAD Workshop Setting
Anthony Crawford	0-13-146226-1 	$40.00 

Agile Competitors and Virtual Organizations: Strategies for Enriching the Consumer
Goldman, Steven, Nagel, Roger, Priess, Kenneth 	$35.00

An Empirical Study about the Practice of Workflow Management (WA-12)
Gaston Aussems, Matthijs Duitshof, R Stef Joosten  	$100.00 

Automating Business Process Reengineering	
Geogory  A. Hansen	0-13-079179-2			$65.00 

Beyond Business Process Reengineering: Toward the Holonic Enterprise
Patrick McHugh, Giorgio Merli and William A Wheeler 0-471-95087-4	34.95

Break-Point and Beyond - Mastering the Future Today	
George Land and Beth Jarman	0-88730-547-4	$20.00 

Break-Through Process Redesign	
Charlene B. Adair/ Bruce A. Murray    0-8144-5150-0	$24.95 

Business Process Reengineering:  Breakpoint Strategies for Market Dominance 
McHugh, Pendlebury, Wheeler, Johansson  0-471-93883-1	$34.95 

Business Re-engineering with Information Technology	
John J. Donovan	0-13-125907-5	$24.00 

Business Reengineering: The Survival Guide
Dorine C. Andrews/Susan K. Stalick   0-13-014853-9	$34.95 

Computer Strategies for Reengineering the Organization	
Cheryl Currid & Company	1-55958-481-5	$24.95 

Conference Proceedings BIS' Business Process and Workflow Conference
Orlando February 19-22, 1995				$295.00
(Add $10 shipping to all North America destinations and $45 to overseas destinations)

Conference Proceedings Workflow '94 Boston	
Layna Fischer	0-0640233-1-8	$55.00 

Conference Proceedings Workflow '94 San Jose	
Bob Bierman, The Conference Group    0-0640233-1-8	$85.00 

Conference Proceeding Groupware '94 Boston (limited inventory)
David Coleman, The Conference Group	$85.00
(Add $5:00 extra shipping to all destinations)

Conference Proceeding Groupware '94 San Jose (Limited Inventory)
David Coleman, The Conference Group	$135.00
(Add $5:00 extra shipping to all destinations)

Crossing the Chasm	
Geoffrey A. Moore	0-88730-519-9	$25.00 

Downsizing: Reshaping the Corporation for the Future (expanded and updated)
Robert M. Tomasko	0-8144-7734-8	19.95

Enterprise Working, Networking Together - Apart
Ray Grenier and George Metes     1-55558-074-2	$39.95 
(Now Readily available again)

Every Manager's Guide to Information Technology
Peter Keen 	0-87584-571-1	$21.95

Every Manager's Guide to Business Processes
Peter Keen 	0-87584-575-4	$18.95

Fusion; Integrating IE, CASE, and JAD:
Dorine C. Andrews/Naomi S. Leventhal  0-13-325333-3	$52.00 

Future Tense	
Ian Morrison and Greg Schmid	0-688-12351-1	$27.50 

Groupware: Software for Computer-Support	
David Marca and Geoffrey Bock  0-818-526372	$70.00 
(Shipping  - add $5.50 extra for all destinations)

Schumann, Prestwood,  Tong	0-07-055714-4	$24.95 

Jumping the Curve. Innovation and Strategic Choice in an Age of Transition
Nicholas Imparato and Oren Harari 	1-55542-705-7 	$30.00

Manufacturing 2000
William L. Duncan	0-8144-02356-6		$32.95

Mastering the Dynamics of Innovation	
James M. Utterback	0-87584-342-5	$24.95 

Navigating Through Change	
Harry Woodward	0-7863-0233-X	$25.00 

New Tools for New Times: The Workflow Paradigm. The Impact of IT on Business Process 
Thomas E. White & Layna Fischer   0-9640233-0-X	$29.95 

Paradigm Shift	
Don Tapscott/Art Caston	0-07062-8-57-2	$24.95 

Process Innovation	
Thomas H. Davenport	0-87584-366-2	$29.95 

Process Product Watch: Indepth Quarterly Reports on BPR products, tools and workflow 
Derek Miers, Enix Limited	$235 per quarter or $795 per annual subscription.

Re-Engineering Your Business
Daniel C. Morris / Joel S. Brandon   0-070-431795	$19.95 

Daniel Hunt	0-939246-33-3	$27.50 

Reengineering the Corporation (softcover)	
Michael Hammer & James Champy   0-88730-6-87X	$13.00 

Reengineering ToolKit	
Cheryl Currid & Company	1-55958-504-8	$29.95 

ReThinking the Corporation,	
Robert M. Tomasko	0-8144-5022-9	$27.95 

Shared Minds	
Michael Schrage	0-394-56587-8	$24.00 

Successful Reengineering	
Daniel P. Petrozzo/ John C. Stepper   0-442-01722-7	$27.95 

Techno Trends	
Daniel Burrus with Roger Gittines   0-88730-627-6	$25.00 

Technologyy for Teams	
Susanna Opper/ Henry Fersko-Weiss    0-442-23928-9	$39.25 

The 1995 Guide to Workflow Software: A Visual Comparison of Today's Leading Products
BIS Strategic Decisions					$350.00

The Age of Paradox	
Charles Handy	0-87584-425-1	$22.50 

The Fifth Discipline: The Art and Practice of Learning Organizations
Peter Senge	0-38526-095-4	$33:00 (Hardcover)
			$22.50 (Softcover avail. Nov 30)

The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
Peter Senge  1-85788-060-9 				$35:00

The Learning Imperative	
Robert Howard/Robert D. Haas    0-87584-432-4	$29.95 

The Reengineering Handbook: Step by Step Guide to Business Transformation
Raymond Manganelli/Mark M. Klein	0-8144-0236-4	$32.95

The TQM Trilogy: Using ISO 9000, The Deming Prize and The Baldridge Award to establish 
a System for Total Quality Management
Francis X. Mahoney/Carl G. Thor	0-8144-5105-5	$32.95

The Virtual Corporation	
William H. Davidow/Michael S. Malone  0-88730-657-8	$13.00 

The Workflow CD-ROM Sampler	
Nina Burns, Creative Networks		$99.00

The Email and Groupware Industry CD-ROM Sampler
Nina Burns, Creative Networks		$99.00

The Email and Groupware Industry CD-ROM Sampler
Nina Burns, Creative Networks		$99.00

Understanding Computers and Cognition:  A New Foundation for Design
Terry Winograd / Fernando Flores   0-201-11297-3	$18.95 

Workflow Buyers' Guide 1994: Make Technology Decisions that Enable Your Business 
Creative Networks			$195.00

Work Teams That Work	
Anthony R. Motebello	0-9636268-1-7	$24.95 

Workflow Imperative	
Thomas M. Koulopoulos		1-884277-04-7	$69.00 

WARIA Bookstore
Supplied by Future Strategies Inc. Book Division
3640 N. Federal Highway, Lighthouse Point, FL 33064
305-782-3376 or fax 305-782-6365

(If you're interested in joining WARIA, email or snailmail/fax Layna 
Fischer, WARIA Chair, at Future Strategies Inc. - address above - supplying your full 
snailmail (regular street) address. No fee to join, lots to gain.)

Layna Fischer, chair         
Workflow And Reengineering International Association (WARIA)
c/o Future Strategies Inc.
3640 N. Federal Highway, Lighthouse Point, FL 33064 USA
tel:305-782-3376                       fax: 305-782-6365 
*Ask me about 1-800-GROUPWARE, the new international Fax -0n-Demand database of 
groupware, workflow/bpr products, tools and services. On line May '95. Free service 
for users.*

Chaos or Strudel
From: (Patricia M. Jones)
Newsgroups: comp.groupware
Subject: Re: Chaos or Strudel ?
Date: 14 Oct 1994 21:14:15 GMT (Snehanshu Shah) writes:
>Has anybody heard of workflow/groupware tools called Chaos or 
>Strudel ?  I believe these are university tools.

two papers that are reprinted in David Marca and Geoffrey Bock
(eds), Groupware:  Software for computer-supported cooperative work,
1992, IEEE Press  are:

DeCindio, F., DeMichelis, G. and Simone, C. (1988).  The
communication discipline of CHAOS.  Concurrency and Nets,
pp. 115-139.  Springer-Verlag.

(this group is from the University of Milan and
there is another paper on CHAOS in Proc. CSCW 1986)

Shepherd, A., Mayer, N. and Kuchinsky, A. (1990).  Strudel-
An extensible electronic conversation toolkit.  Proc. CSCW,
1990, pp. 93-104.

(this group is from Hewlett-Packard)
Dr. P. M. Jones, University of Illinois,
Department of Mechanical and Industrial Engineering
1206 W. Green St.  Urbana IL 61801
VOICE: 217-333-3938     FAX:217-244-6534


David S. Stodolsky      Euromath Center     University of Copenhagen   Tel.: +45 38 33 03 30   Fax: +45 38 33 88 80 (C)

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