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comp.dcom.sys.cisco Frequently Asked Questions (FAQ)
Section - How can I contact cisco?

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See reader questions & answers on this topic! - Help others by sharing your knowledge
Corporate address:

                cisco Systems
                170 West Tasman Drive
                San Jose, CA 95134

The following phone numbers are available:

  Technical Assistance Center (TAC)                     +1 800 553 2447
                                                              (553 24HR)
                                                        +1 800 553 6387
                                                        +1 408 526 8209
  Customer Service (Documentation, Warranty &           +1 800 553 6387
      Contract Services, Order Status
  Engineering                                           +1 800 553 2447
                                                              (553 24HR)
  On-site Services, Time & Materials Service            +1 800 829 2447
                                                              (829 24HR)
  Corporate number / general                            +1 408 526 4000
  Corporate FAX (NOT tech support)                      +1 408 526 4100

The above 800 numbers are US/Canada only.

cisco can also be contacted via e-mail:

        tac@cisco.com           Technical Assistance Center
        tac-euro@cisco.com      European TAC
        cs-rep@cisco.com        Literature and administrative (?) requests
        cs@cisco.com            *UNRELIABLE*, special-interest, ``non-support''

Please follow the directions available on CIO before doing this.
cisco provides an on-line service for information about their routers
and other products, called CIO (cisco Information Online).  telnet to
cio.cisco.com for more details.

The collective experience of this FAQ indicates that it is far wiser to
open a case using e-mail than FAXes, which may be mislaid, shredded,
etc.

For those of you still in the paperfull office (unlike the rest of us),
cisco Systems' new corporate address is:

        170 West Tasman Drive
        San Jose, CA 95134

Mail to tac@cisco.com should include your service contract number, your name,
telephone number, a brief one line problem/question description, and a
case  priority in the  first 5 lines. For example:

        Cisco service contract number       92snt1234a 
        First and last name                 Jane Doe 
        Best number to contact you          415-555-1234 
        Problem/question description        Cannot see Appletalk zones 
        Case Priority                       3

CASE PRIORITIES are defined as one of the following:

Pri 1           Production network down, critical business impact 
Pri 2           Production net seriously degraded, serious impact 
Pri 3           Network degraded, noticeable impact to business 
Pri 4           General information, non production problems

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Last Update March 27 2014 @ 02:11 PM