I think it is time I stand and be counted as an unhappy "customer" as
well. OSU is a local phone call for me and after not being able to
find what I was looking for, while trying to write my first FAQ several
months ago, I decided to call Tom Fine at OSU because e-mail didn't
work. It was quite an effort to reach him by phone and he didn't seem
interested in what I was doing, nor did he gave me any pointers to
anything useful. Knowing what I know now, all I needed was to know
about was the faq-checker. This bit of nonsense delayed me quite a bit
and if it were not for Pam Greene's kind help, I would still be lost as
to what to do. There must be something wrong with the soil or the
drinking water at OSU because this spread of apathy and
directionlessness isn't limited to computing. I've had the same
experience dealing professionaly with many of their graduates.
>
> way out of date and were becoming an "attractive nuisance." Despite
> numerous E-mail messages sent to Tom, the OSU postmaster, and webmaster,
> nothing was ever done. I couldn't figure out what amount of pleading,
> sucking-up, or "secret electronic handshakes" was required to get my
> articles fixed, so I long since gave up (The last time Tom sent a
> message to this mailing list, his advice was, in effect, "keep pestering
> me and I'll make fixes eventually." I wonder just what superhuman
> degree of pestering, bomb threats, bribes, etc. would have been
> required).
I can understand if someone no longer has the resources to perform the
tasks, but no one is so busy they can't turn over the responsibility to
someone else. Finding out the bus doesn't stop here anymore by being
made to stand out in the rain half a dozen times is no way to be
informed. I'm glad someone else finally spoke up!
David A. Roth
david@roth-music.com
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