Re: FAQs - to spam or not to spam

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Steve Summit (scs@eskimo.com)
Sun, 09 Jun 1996 17:12:23 -0800


In <31B7569E.4B67@gold.tc.umn.edu>, Karl Bunday wrote:
> ...I think that FAQ authors (who quite likely are more
> computer-literate than the majority of USENET *readers*) have to bear in mind
> that we can't dictate for other people how their newsreader software behaves
> or misbehaves...
> The "let them eat trn" attitude (expressed in another reply) seems oddly
> inconsistent with the commendable public spirit of providing free information
> in the form of FAQ files. Posting an FAQ isn't paying work, but buying and
> using newsreader software usually DOES cost money, so complaints, while not
> "customer" complaints, strictly speaking, have some legitimacy.

Well, I'm probably a hard-liner, but my feeling is that since FAQ
list maintainers do their work out of, as you say, a "commendable
public spirit of providing free information," *no* complaints are
legitimate. (Dental health of gift horses, and all that.)
Suggestions are fine and are welcome, but complaints strike me as
being exactly as valid as those from children who don't get what
they want from Santa Claus.

Certainly, FAQ list maintainers should be asked to conform to
the established, de facto standards of how Usenet works, but the
question is, where do you draw the line? There are some really,
really deficient newsreading environments out there, some written
by clueless persons whose definition of "modern" involves
flouting most of the old, de facto standards. If an FAQ list
maintainer can legitimately be asked to revamp a list or the way
it's posted in order to accommodate some least-common-denominator
newsreading environment, what's to keep some whiner from insisting
that FAQ lists should be printed and physically mailed to
underprivileged readers who don't have access to the net at all?

> My preferred solution on misc.education...
> is to keep a large stock of SHORT FAQ files which I post
> as specific replies (newsgroup replies, mail replies, or both, as appropriate)
> when the frequently asked questions come up.

That can be a lot of work!
More power to you.

Steve Summit
scs@eskimo.com



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