>>> There is always the automatic FAQ poster at rtfm which works
>>> brilliantly and requires virtually no care and feeding.
>>
>> Yeah, but I'd kind of like for us to have our own. If nothing
>> else, I want to have my own that I can access directly as opposed to
>> having to interact with the FAQ posting server at rtfm (or anywhere
>> else, for that matter). I think this is an area where we could
>> improve the level of service to our customers, as well as being able
>> to make use of it for my own purposes.
>
> While I agree that it is nice to have customer service and support and
> all that, isn't it a waste of time to do something that already
> exists, and -- with all due respect -- is probably a hell of a lot
> better than what you'll be able to put together in reasonable time?
I really shouldn't need all that much time to set up a complete
auto-faq posting system for my own use (I just have to do it), and
I've already been offered the same software that MIT uses for the
interface portion. I think I could whip up something pretty quickly,
but more importantly, it would be locally and directly available to
me, and locally available to any and all AOL FAQ Maintainers that
care to use it.
I mean, consider mirrors.aol.com. The machine is actually very
"small" in terms of the capacity of the machine, but consider how
many people make use of it on a daily basis. Consider how much
improved the quality of service is to our users to have all those
archives mirrored locally as opposed to them having to go out to
some poor already overloaded site elsewhere on the 'net. It doesn't
take all that much in the way of machine and personnel resources to
run the thing, but the return on the investment is quite high (IMO).
> I was sceptical with that server also and thought I'd rather do it
> myself with a mystical PERL script and cron, but if you look at the
> sever, it is so damn easy to use and powerful nonetheless, that you
> should rather -use- and it spend the hours for something different.
See above. The system I'd be setting up would basically be a
clone of that system, but running locally here. And I suspect that
the news.answers Moderators would appreciate being able to point
people to an auto-faq posting service in addition to the one at MIT.
--
Brad Knowles MIME/PGP: BKnowles@aol.net
Senior Internet Mail Systems <http://www.his.com/~brad/>
Administrator for aol.com & gnn.com Ph: (703) 453-4148
PGP keys available from pgp-public-keys@pgp.ai.mit.edu
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