Re: Dealing with requests for faq by e-mail

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Pamela Greene (pgreene@optics.rochester.edu)
Tue, 24 Jan 1995 10:17:20 -0500 (EST)

Pat Berry <pat@berry.cary.nc.us> wrote:
> What irritates *me* is the people who send me notes saying "Can you
> please mail me the FAQ every time you update it?" I grit my teeth and
> reply, as politely as I can manage, that I don't have the facilities to
> offer subscriptions, and suggest that they subscribe to the mailing
> list.

A good solution to both "Can you send me the FAQ?" and "Can you send
it to me whenever it changes?" is to put your files on a fileserver
somewhere. If there's a mailing list related to your subject, perhaps
the machine that's serving it could also provide the FAQ. For new
users, it's a little simpler than FTP-by-mail.

On the LISTSERV I use, at least, multi-part files can be collected
together into packages and retrieved with a single command; and best
of all, interested people can "subscribe" to files or packages for
either FUI (File Update Information?) or AFD (Automatic File
Distribution?) and receive either announcements or complete files
whenever they change.

- Pam Greene <pgreene@optics.rochester.edu>
Ferret FAQ - http://www.ceas.rochester.edu:8080/ee/users/rhode/index.html
or "SEND ANSWERS PACKAGE FERRET" in email to <listserv@cunyvm.cuny.edu>

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