Re: Improving efficiency of *.answers moderation process

Lani Teshima-Miller (teshima@uhunix.uhcc.Hawaii.Edu)
Tue, 27 Sep 1994 08:52:05 -1000

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> I don't want to rehash the entire problem, but I think you can understand
> why a *dialogue* between the moderator and the submitter would be
> appropriate here, so we can work something out together.

I understand where you are coming from. You're in a bank, and you
just finished a transaction after waiting in a long line. You
leave the line and step out of the bank when you realize
you forgot to take care of something else--or the transaction you had
wasn't complete. You turn back around and try to go talk to the
teller, who is now already busy with another customer.

What do you do? Butt in? Everybody else in the line are gonna glare at
you. Wait in the end of the line and stand there again? What *YOU*
want is a side window for customer service. Guess there is no side
window for the moderators right now.

Except--who will staff that side window? That might mean taking one of
the tellers off the regular window. The queue will slow up and people
will get frustrated again.

[Posting to relevant newsgroup until approved.]

> Yes, and then have the FAQ be approved by the moderators, and then
> finally released for posting on all the groups on the list, and then
> have 20 sections of FAQ posted *twice* on the same group within a few
> days? Tell me that wouldn't be a nightmarish waste of bandwidth.

That assumes your FAQs will be approved "within a few days." What if
it takes two weeks again? Then you might be back on schedule. If you
are so involved in your group as to have written a 20-part FAQ, why
don't you just announce that this might be happening? Sure, it might
be a "waste of bandwidth", but it'll only be a single incident. Once
you're on a regular posting schedule, you'll be fine.

[I told Robert to go read a newspaper on the potty, and relax.]

> I certainly hope *you're* not a *.answers moderator, if that's your
> attitude.

Laws, no! I applaud the members for volunteering to be on the
team--but I am busy enough as it is! I suggest sitting on the potty
because it is quiet, peaceful and relaxing. That's one of the standard
recommendations for anyone who gets frustrated online (i.e. before
firing off a flame).

Lani Teshima-Miller (teshima@uhunix.uhcc.Hawaii.edu) "Sea Hare" o/ /_/_/
UH School of Library & Info Studies. "Whatever the cost of our o|<0_0>------*
libraries, the price is cheap compared to that of an ignorant \=^-| |_| |
nation." -Walter Cronkite [R.a.b.bit--FAQ Maintainer: "Think Ink!"] \_B}\_B}

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