Re: dealing with no feedback

mathew (mathew@mantis.co.uk)
17 Apr 1994 14:25:36 +0100

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In article <01010064.tcc4h7@titipu.resun.com>,
Edward Reid <ed@titipu.resun.com> wrote:
>I really wanted feedback on how my FAQ is being used -- what parts were
>helpful, which were not, what it didn't answer. I included a plea requesting
>feedback. I got good feedback from the draft I posted in November, but in the
>four months since it went live I've received only a couple of messages.
>
>Now, I've been around long enough that I didn't expect a flood. Still, the
>silence has been deafening.

I get about one mail message a week about my FAQs. However, the
message is generally of the form "No sir, I didn't like it" or "Joy, joy!".
Constructive criticism is rare; about one such comment every few
months.

Generally I have to prod people into making constructive comments by
posting articles asking about changes I'm considering. I also
sometimes pick up comments about the FAQ in completely unrelated
threads; it's probably worth grepping for "FAQ" in whatever newsgroup
you cover, or at least auto-selecting on Subject lines containing "FAQ".

mathew

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