Writing surveys is easy; or is it? The truth is that writing surveys is easy but writing

effective surveys is more difficult. The following are twenty tips that if followed will

help you write more effective surveys.

1. What is the purpose of the survey?

Surveys are conducted for many reasons. By phrasing the questions and structuring

the answers surveys can be used in a multitude of ways and for a variety of reasons.

When compiling a survey don't loose sight of its purpose.

2. Title the survey

The survey title is a golden opportunity to instantly summarise a survey's objective

and grab the attention of invited respondents. Respondents are going to invest time in

completing the survey so make them feel that their investment is worthwhile.

3. Do not make the survey any longer than it needs to be

Every question that is asked should be asked for a reason. Focus on 'need to know'

questions and minimise 'nice to know' information.

4. Use plain English, avoid jargon and acronyms, maintain consistency and don't ask

questions that may result in ambiguous answers

Care must be taken in wording a question. If a question is not clear then there is every

chance that respondents may interpret the question differently to that intended by the

publisher making any analysis of the data meaningless or at the very least misleading.

5. Avoid long questions

Try to use short sentences wherever possible. Long questions tend to cause

respondents discomfort and can lead to a higher level of incidents where respondents

abandon a survey.

6. Ask one question at a time

Avoid confusing the respondent with a question like 'Do you like football and

tennis?'

7. Avoid influencing the answer

It is important not to load the question. 'Should irresponsible shop keepers who sell

tobacco to children be prosecuted?' is unlikely to have any value.

8. Ensure that the answer format used allows the respondent to answer the question

being asked

Allow the respondent to answer how they really feel or they may be less inclined to

complete the survey. As a last resort consider the benefit of including a "Don't

know", "Can't say" or similar response option.

9. At the same time that you compile the survey consider, when the survey is

complete, how the compiled data is going be analysed

If a question is asked that allows a free text open ended response appreciate that such

information is likely to be difficult to score and/or summarised. Consider grouping

answers. For example "How long have you worked here?" - 'less than 1 year',

'between 1 and 3 years' and 'more than 3'.

10. Ensure that the questionnaire flows

When asking questions group the questions into clear categories as this makes the task

of completing the survey easier for the participants.

11. Target your respondents

In some cases you will want to target a specific group, in others a cross section. If you

can't easily control the respondents consider including questions/answers that will

allow you to filter out respondents who don't fit your target profile.

12. Allow the respondent to expand or make comments

Allowing the respondent to make additional comments will increase their satisfaction

level and will also give valuable feedback on the specific questions and/or the survey

as a whole. Remember though for a large sample collection it may be difficult to

analyse free text open ended responses.

13. If the survey you are conducting is to be confidential ensure that your pledge is

upheld

If you have assured the respondents that the survey is confidential ensure that the

individual data is not to be shared with anyone and the information is not going to be

used for any other purpose. Confidentiality must be maintained at all times and any

identifying information destroyed after the survey is complete.

14. Weigh up the benefits of allowing respondents to be anonymous or identifiable

If your respondents are to be anonymous then appreciate that you will be unable to

follow up or match “pre” or “post” surveys. However in some cases allowing people

to remain anonymous will allow people to respond without possible peer pressure.

15. Give careful consideration to the best response format

It is good practice to maintain a consistency in the format used for responses. Keep in

mind that when analysing the data radio buttons are easier to analyse than check

boxes that offer the respondent multiple responses. Do not use a check box if a radio

response would do.

16. Give the respondent an idea of how much time the survey will take

Respondent drop out can occur if the survey appears to be a stream of never ending

questions. It is good practice to give an indication as to how long the survey is likely

to take so the respondents can choose the best time to complete the survey.

17. Inform the respondents of the survey end date

Encourage respondents to complete the survey as soon as possible but advice

respondents as to the surveys end date so that they have the opportunity to schedule

the necessary time.

18. Pilot the survey

Before publishing a live survey publish a small pilot survey to check for questions

that are ambiguous or confusing and to ensure that the survey is aesthetically pleasing.

19. Before publishing the survey proof read the survey several times

Check and check again that the survey is grammatically correct and makes sense. If

possible get someone else to proof read the survey before you publish, if no one else

is available then take a break before checking again.

20. Remember to say thank you

To complete surveys respondents need to invest their time and should be thanked

either in a covering letter, at the end of completing the survey or in a follow up letter.

You may even want to consider incentives such as a prize draw or reward.

For more information please visit http://www.SurveyGalaxy.com