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Exhibit 99.1
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1
Investor Presentation
Fourth Quarter 2010
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2
Safe Harbor Statement
Discussions and statements in this presentation that are not statements of
historical fact (including without limitation statements that include terms such as
"will," "may," "should," "believe," "expect," "anticipate," "estimate," "project",
"intend," and "plan") and statements regarding Citizens' future financial and
operating results, plans, objectives, expectations and intentions, are forward-
looking statements that involve risks and uncertainties, many of which are beyond
Citizens' control or are subject to change. No forward -looking statement is a
guarantee of future performance and actual results could differ materially.
Factors that could cause or contribute to such differences include, without
limitation, risks and uncertainties detailed from time to time in Citizens' filings with
the Securities and Exchange Commission.
Other factors not currently anticipated may also materially and adversely affect
Citizens' results of operations, cash flows, financial position and prospects. There
can be no assurance that future results will meet expectations. While Citizens
believes that the forward-looking statements in this presentation are reasonable,
you should not place undue reliance on any forward-looking statement. In
addition, these statements speak only as of the date made. Citizens does not
undertake, and expressly disclaims any obligation to update or alter any
statements, whether as a result of new information, future events or otherwise,
except as required by applicable law.
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3
Who We Are
52nd largest bank holding company
in the U.S. ranked by assets
$10.0 billion assets and $7.7
billion deposits
Presence in 3 Upper Midwest
states with 218 branches and
252 ATMs
Increased market share in 60% of
our counties since 2008
Number of new clients grew 9% in
2010
Preferred SBA Lender
Company Overview
Company Overview
218 Branches / 252 ATMs
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4
Who We Are
Total Revenue by Region
Core Banking
89% of bank's clients
$207,000 average commercial loan
relationship
83% of business clients are deposit only
82% of bank's revenue
Specialty Banking
11% of bank's clients
$3.8 million average loan relationship
Includes ABL, CRE, Commercial loans
> $3 million, Healthcare
13% of bank's revenue
Wealth Management
Over $2 billion in assets under
administration
Primarily personal trust
5% of bank's revenue
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5
Michigan Economy
Source: U.S. Bureau of Labor Statistics
Continued Stabilization and Diversification
Michigan Nonfarm Employment
(seasonally adjusted)
Michigan Employment by Industry
December 2010 December 2010 December 2000 December 2000
$ 000s % $ 000s %
Trade, Transportation, and Utilities 657.0 17.0% 836.8 17.7%
Government 638.6 16.6% 705.7 14.9%
Health Care 543.5 14.1% 453.4 9.6%
Professional Services 518.3 13.4% 634.6 13.4%
Leisure and Hospitality 360.7 9.4% 390.7 8.3%
Other Manufacturing 340.8 8.8% 566.5 12.0%
Motor Vehicle 189.4 4.9% 408.0 8.6%
Financial Activities 182.8 4.7% 209.6 4.4%
Other Services 164.6 4.3% 175.9 3.7%
Construction 114.9 3.0% 203.2 4.3%
Education Services 87.6 2.3% 55.9 1.2%
Information 50.2 1.3% 73.3 1.6%
Mining and Logging 7.5 0.2% 9.6 0.2%
Total Nonfarm 3,855.9 4,723.2
Total Manufacturing 530.2 13.8% 974.5 20.6%
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Successful Execution of Plan
Focus on pre-tax pre-provision profit has strengthened franchise value
in millions
Pre-Tax Pre-Provision Profit (1)
(1) Non-GAAP measure, as defined by management, represents net income (loss) excluding income tax provision (benefit),
provision for loan losses, securities (gains)/losses, and any impairment charges (including goodwill, credit writedowns
and fair-value adjustments) caused by this economic cycle.
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Successful Execution of Plan
Expense reduction achieved post-acquisition has been maintained
(1) Non-GAAP Measure excludes goodwill impairment, FDIC special assessment and fair value adjustments on ORE
Operating Non-Interest Expense (1)
in millions
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8
Successful Execution of Plan
2Q 08
Suspended
$88 mm
common
dividend
2Q 08
Issued
$200 mm
common
capital
4Q 08
Issued
$300 mm
TARP CPP
3Q 09
Issued $200
mm common
capital
through
subdebt and
TRUPs
exchange
Proactive measures taken to preserve and enhance capital
1Q10
Deferred
$20 mm
TRUP and
TARP
dividends
2Q10
Sold Iowa
franchise
for $50 mm
Focused
balance sheet
mgt. - RWA
decreased
$3.8 billion
since 12-13-07
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Successful Execution of Plan
Aggressively pursued liquidity strengthening strategy beginning in 2007
$4.9 billion core deposit funding
(55% of total funding and 63% of
total deposits)
Highly liquid money market
investments totaled $409 million at
12/31/10
Significant untapped secured
borrowing capacity
Minimal reliance on short-term
funding
High deposit market share in core
markets
Loan to deposit ratio of 80% down
from high of 120%
Stable funding sources and
significant available liquidity to
support lending initiatives with
recovery of loan demand
(1) Excludes all time deposits
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Successful Execution of Plan
Aggressively attacking credit issues
Watch List Loans
Non-Performing Assets
Built Reserves
Maintained Strong Reserve Balance
in millions
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Successful Execution of Plan
11
Built Strong Reserve Levels
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12
Successful Execution of Plan
Senior leaders in key roles
Name Title Held Position Since
Cathy Nash Chief Executive Officer Feb. 09
Lisa McNeely Chief Financial Officer Aug. 10
Mark Widawski Chief Credit Officer Feb. 09
Brian Boike Treasurer Oct. 09
Judi Klawinski Director of Core Banking Oct. 09
Ray Green Director of Specialty Banking May 10
Joe Czopek Controller Oct. 09
Pete Ronan Director of Wealth Management Oct. 08
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4Q 10 Highlights
Pre-tax, pre-provision profits remained solid at
$32 million
Expense management continues to help offset
elevated credit costs
Capital ratios remained strong
Successful execution of plan to accelerate
problem asset resolution
Non-performing assets were down $157 million, or
35% from last quarter; Down 52% from last year
Delinquencies decreased $33 million from last quarter
and are at their lowest level since December 2006
Watch list is down 25% compared to last year
Substantially complete plan in 1Q11
Expect to be profitable by 3rd quarter 2011
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Proactive Credit Management
30-89 Day Past Due
Portfolio Balances
Non-Performing Loans
($ in millions)
^C&I ^Owner Occupied ^Income Producing ^Land Hold, Land Dev. & Const. ^Residential Mtg ^Consumer
Net Charge-Offs
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Commercial Real Estate Portfolio
30-89 Day Past Due
Portfolio Balances
($ in millions)
$856,000 average loan size
74% of all loans are less than
$5 million
No new land hold, land
development loans since Jan.
2007
Actively declining balance -
down 32% since 1-1-08
Watch List Loans
^Owner Occupied ^Income Producing ^Land Hold, Land Development & Construction
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Commercial Real Estate Portfolio
Net Charge-Offs
($ in millions)
Non-Performing Loans
^Owner Occupied ^Income Producing ^Land Hold, Land Development & Construction
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Commercial & Industrial Portfolio
30-89 Day Past Due
Portfolio Balances
($ in millions)
$227,000 average loan size
Includes $183 million of ABL
outstanding and $83 million of
ABL watch list
75% of outstanding balance is
loans less than $5 million
^C&I ^Small Business
Watch List Loans
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Commercial & Industrial Portfolio
Net Charge-Offs
($ in millions)
^C&I ^Small Business
Non-Performing Loans
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Consumer Portfolio
30-89 Day Past Due *
Portfolio Balances
Non-Performing Loans *
Net Charge-Offs *
($ in millions)
^Indirect ^Other Direct ^Home Equity ^Residential Mortgage
* Other direct included with Home Equity
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Focused on Returning to Profitability and
Providing Sustained Shareholder Returns
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Continued Focus on Core Client Growth
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Annualized New Clients Added
Annualized New Client Growth
Annualized Client Attrition
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Continue Strong Core Deposit Performance
in millions
23% Increase in Core Deposits
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Continue Efforts to Provide Effective &
Efficient Client Support
Efficient Client Support
Efficient Client Support
Created centralized credit
delivery unit
Developed detailed dashboard
to measure key indicators,
focused on consistent approval
process and speed to funding
Utilize dashboard information
for bankers' monthly
accountability session focused
on pipeline, results and client
management activities
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Continue Delivering Top Tier Client Service
Likelihood to Recommend Citizens *
PPI
Industry
Average:
82
* Surveys conducted by Prime Performance (tm)
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25
Continue to Seek Quality Credits
Approved and Renewed Loans
in millions
Citizens continues to
lend although loan
demand has declined
significantly due to
uncertain economic
conditions
Proven expertise in
small business lending
as a SBA preferred
lender
Maintained focus on
clients and prospects
while managing the
bank's balance sheet to
preserve capital
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Over $1.7 billion in unpledged securities
No OTTI concerns
Purchase only highest quality agency securities
Investment Portfolio at December 31, 2010
* Taxable equivalent yield
Continue Effective Management of
Securities Portfolio
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Accelerate Loan Workout Activities
Continue executing on
selective short sales and
3rd party direct dispositions
while opportunistically
pursuing bulk sales
Proactively strengthened
reserve levels to support
acceleration efforts
Actions should allow us to
regain profitability for the
third quarter of 2011
Net Charge-Offs
Maintained Strong Reserve Levels
in millions
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Accelerate Expense Focus as We Move
Through the Cycle
Special Loans Workout FTE
Expense Impact of Credit Workout
in millions
As NPAs increased through
this cycle, their associated
credit costs increased as
well
As the loan workout
activities accelerate, credit
workout expenses should
normalize sometime in late
2011
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Focused on returning to profitability and
providing sustained shareholder
returns
Liquidity, capital and reserve levels
have positioned us to complete our
plan and provide long term TCE within
acceptable industry ranges
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Upper Midwest Franchise
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Recent Trends Highlight Core Strength
(1) Non-GAAP measure, as defined by management, represents net income (loss) excluding income tax provision (benefit),
provision for loan losses, securities (gains)/losses, and any impairment charges (including goodwill, credit writedowns
and fair-value adjustments) caused by this economic cycle.
Pre-Tax Pre-Provision Profit (non-GAAP)
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Quarterly Non-Interest Income Trends
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Quarterly Non-Interest Expense Trends
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Maintaining Strong Capital Levels
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Non-GAAP Common Equity Ratios
(1) Other assets deducted from Tier 1 capital and risk-weighted assets consist of intangible assets (excluding goodwill)
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Commercial Portfolio Size Characteristics
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Commercial Real Estate Portfolio
By Collateral
By Region
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Residential Mortgage Portfolio
Total
Commercial &
Residential
Mortgage
73%
$180,000 average loan size
719 refreshed FICO score
66% average original LTV
67% Adjustable rate
29% is 2005 - 2006 vintage
10% is 2007 - 2010 vintage
$177,000 average loan size
717 refreshed FICO score
66% average original LTV
47% are 3/1 and 5/1 ARMs
53% is 2004 and prior vintages
Foreclosures are handled by
PHH; Michigan does not follow
a judicial foreclosure process
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High Quality Consumer Portfolio
Home Equity Indirect Other Direct
East 855.6 819.9 189.9
Home Equity
$37,000 avg
loan size
Indirect (1)
$22,700 avg
loan size
(1) Indirect loans are RV and marine only (no auto)
Strong refreshed FICO scores
738 Home Equity
732 Indirect
717 Other Direct
27% of home equity is 2006 and
2007 vintage
24% of home equity is 2008,
2009 and 2010 vintage
40% of home equity is first lien
position
Indirect NPLs have been less
than $2.6 million, or 0.33% of
total, through the cycle
Other Direct
$18,600 avg
loan size
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Non-Performing Loans
Commercial
Real Estate
$118.6
53.8%
Commercial
$57.8
26.2%
Residential
Mortgage
$22.1
10.0%
($ in millions)
Direct
Consumer
$12.5
5.7%
$220.3 million or 3.5% of portfolio
Indirect
Consumer
$1.3
0.6%
Restructured
Loans & 90+
Accruing
$8.0
3.6%
Loan loss reserve = $296 million
Allowance for loan losses to
NPLs = 134.4%
Specific portion of allowance =
$34.2 million
ALLL coverage of remaining
NPLs = 317%
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Aggressive Non-Performing Asset Management
Quarterly Non-Performing Asset Activity
Increase in additions during 4Q10 reflects intentional activities
as part of problem asset resolution plan
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