Patent application number | Description | Published |
20120072844 | METHOD AND SYSTEM AND APPARATUS FOR MASS NOTIFICATION AND INSTRUCTIONS TO COMPUTING DEVICES - Systems, methods, and devices for simultaneously distributing mass notifications to multiple users. A mass notification system receives input data and, based on this input data, creates notifications for mass distribution. The notifications are then transmitted to computing devices used by the users who are to be notified. | 03-22-2012 |
20130290333 | SYSTEM FOR EXTRACTING CUSTOMER FEEDBACK FROM A MICROBLOG SITE - A system for extracting customer feedback from a microblog site includes a retrieval unit coupled to the microblog site to capture microblog updates. A filter unit coupled to the retrieval unit filters the captured microblog updates according to filter criteria that remove non-actionable items from the captured microblog updates. A learning unit coupled to the filter unit prioritizes the filtered microblog updates, and a classification unit coupled to the learning unit classifies the filtered and prioritized microblog updates. An action unit coupled to the classification unit performs appropriate actions based on the classified, filtered and prioritized microblog updates. | 10-31-2013 |
20130290532 | SYSTEM AND METHOD FOR RULE-BASED INFORMATION ROUTING AND PARTICIPATION - What is disclosed is a system for communicating information between one or more participants of a loop, the one or more participants being associated with an organization, the system comprising one or more processors configured to initiate a loop in response to receiving an input from a first participant of the loop, the loop being associated with one or more attributes; determine, based on one or more first routing rules, a second participant of the loop; and in response to the determination, provide access to a first portion of information associated with the loop to the second participant. | 10-31-2013 |
20140257929 | VISUAL QUESTION SELECTION - A system for an online survey comprising a server, said server coupled to at least one user device by a network; said server operative to select a first query for a user, and one or more options to respond to the first query; transmit a first set of signals to the at least one user device, wherein said first set of signals comprise the first query and one or more options to respond to the first query; receive, from the user device, a first response based on the one or more options to respond; select a second response and one or more options to respond to the second query based on said first response; and transmit a second set of signals to the at least one user device, wherein said second set of signals comprise the selected second response and one or more options to respond to the second query. | 09-11-2014 |
20140278783 | REAL-TIME CUSTOMER ENGAGEMENT SYSTEM - What is disclosed is a system to enable real-time customer engagement with one or more customers utilizing one or more devices, implemented using one or more servers, said servers connected to said devices over at least one network, comprising a survey phase, wherein one of the one or more customers utilizes an interactive survey running on one of the one or more devices to send feedback to one of the one or more servers over the one or more networks; a post-survey phase, wherein the customer utilizes one or more devices to send feedback to one of the one or more servers over the one or more networks; and a closure phase. | 09-18-2014 |
20140278788 | REAL-TIME SURVEY AND SCOREBOARD SYSTEMS - What is disclosed is a system to enable real-time engagement with one or more customers utilizing one or more customer devices, implemented using one or more servers, said servers connected to said customer devices over at least one network, comprising: a survey phase, wherein one of the one or more customers utilizes the one or more customer devices to send feedback to one of the one or more servers over the at least one network; a post-survey phase, wherein the one of the one or more customers utilizes the one or more customer devices to send feedback to one of the one or more servers over the one or more networks; and a closure phase. | 09-18-2014 |
20140280808 | DYNAMIC ROUTING FRAMEWORK - A system to enable dynamic routing for one or more businesses, comprising: one or more servers to create one or more platforms corresponding to the one or more businesses, wherein each of the one or more platforms is associated with one or more routing configurations, and said associated one or more routing configurations based on one or more characteristics of said corresponding business. | 09-18-2014 |
20150058252 | SYSTEM AND METHOD FOR RULE-BASED INFORMATION ROUTING AND PARTICIPATION - A system for communicating information between one or more participants of a loop, the one or more participants being associated with a hotel, the system comprising one or more processors configured to initiate a loop in response to receiving an input from a first participant of the loop, the loop being associated with one or more attributes; determine, based on one or more first routing rules, a second participant of the loop; and in response to the determination, provide access to a first portion of information associated with the loop to the second participant. | 02-26-2015 |