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Waalkes
Adam Waalkes, Sammamish, WA US
| Patent application number | Description | Published |
|---|---|---|
| 20080205620 | SYSTEM AND METHOD FOR MANAGING HOLD TIMES DURING AUTOMATED CALL PROCESSING - A system and method for managing hold times during automated call processing is provided. A call is received from a caller and assigned to a call session. Data is obtained from the caller and evaluated for caller attributes related to the call session. Hold times are identified during the call session. Response content is customized for at least one of the hold times using the caller attributes. The customized response content is provided to the caller during that hold time. | 08-28-2008 |
| 20080246592 | SYSTEM AND METHOD FOR MANAGING CUSTOMER QUEUING - A system and method for managing customer queuing is provided. A new request is received from a user. The new request is assigned to a queue. Placed requests waiting in the queue ahead of the new request are counted. The placed requests are compared to a request threshold. An upsell is provided to the user when the placed requests exceed the request threshold. The new request is released from the queue. The new request is satisfied by providing a response to the user. | 10-09-2008 |
| 20090080640 | System and method for retaining calls into a call center - A system and method for retaining calls info a call center is provided. A multiplicity of calls is received into a call center. The nature of each call is determined and the calls are temporarily saved. One or more of the saved calls is retained by performing a plurality of evaluations against criteria. The saved calls that are not retained are discarded. Each of the saved calls retained are stored as a recording identified by the nature of each call. | 03-26-2009 |
Jim W. Waalkes, Wyoming, MI US
| Patent application number | Description | Published |
|---|---|---|
| 20090071069 | Landscaping edging stake having a pocket for resisting removal - A landscape edging stake is provided that has a relatively large pocket area formed at its bottom end. The pocket region is shaped such that upward motion of the stake will engage the pocket region with the soil in a manner resisting the upward motion. The exemplary pocket region has sides that extend outward at an angle from the main body of the stake so as to form a surface which will engage the soil when the stake is moved upward. The angle of the pocket sides is shown as an exemplary v-shaped angle which also serves to assist the insertion of stake. In this manner, the pocket is shaped such that it assists insertion but resists removal. | 03-19-2009 |
Michael L. Waalkes, Grand Rapids, MI US
| Patent application number | Description | Published |
|---|---|---|
| 20100064597 | Partition panel system and method - An off-module connector system for a partition system detachably connects a first partition with a second partition in a non-parallel, angular relationship at a location on the first partition between the opposite side members thereof. The off-module connector system includes a top connector bracket which engages the attachment slots on the panel frames and a bottom connector bracket which engages an associated rack to securely, yet removably, mount the two partition panels in an off-modular relationship. | 03-18-2010 |
| 20110068242 | PARTITION PANEL SYSTEM AND MOUNTING BRACKET ASSEMBLY THEREFOR - A mounting bracket for removably mounting an accessory on a partition panel includes first and second side bracket members having a plurality of hooks configured for close reception in the vertical hanger slots of an associated panel frame. A back member extends between and operably connects the first and second side bracket members. The first and second side flanges each have a forward portion with a plurality of vertical support slots configured to receive and detachably retain therein a hanger portion of an associate accessory to detachably support the accessory on the mounting bracket. | 03-24-2011 |