Patent application number | Description | Published |
20110274258 | METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT - Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface. | 11-10-2011 |
20110274261 | METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT - Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone provider in an on-demand service environment. In one embodiment, a proxy server is in communication with a phone system. The phone system provides a phone call and is operated by the phone provider. The proxy server is configured to: receive information from the phone system regarding a phone event in relation to the phone call, and output a message including the phone event information to a data network. A client machine is in communication with the proxy server over the data network and in communication with a data provider separate from the phone provider. The client machine is configured to: receive the message from the proxy server, and display the phone event information in a first part of a user interface in a web browser. A second part of the user interface can display information received from the data provider. | 11-10-2011 |
20110282833 | PROVIDING ADMINISTRATIVE CAPABILITIES IN A MULTI-TENANT DATABASE ENVIRONMENT - A system and method for providing administrative capabilities in a multi-tenant database system. In one embodiment, a method includes providing a portal for a database system to a user, providing administrative capabilities through the portal, and enabling the user to manage objects in the database system using the administrative capabilities. | 11-17-2011 |
20130055147 | CONFIGURATION, GENERATION, AND PRESENTATION OF CUSTOM GRAPHICAL USER INTERFACE COMPONENTS FOR A VIRTUAL CLOUD-BASED APPLICATION - A method of presenting information associated with an application begins by providing a graphical user interface (GUI) for display at a user device. The GUI includes a primary GUI element and a secondary GUI element. The content of the primary GUI element is contextually related to the content of the secondary GUI element. The method continues by detecting changes made to the primary content resulting from user interaction with the primary GUI element, and, in response to detecting the changes, refreshing the secondary GUI element to update the secondary content. | 02-28-2013 |
20130173720 | COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR PROVIDING COMMUNICATION BETWEEN NETWORK DOMAINS IN A SERVICE CLOUD - Disclosed are systems, apparatus, and methods for integrating a service console application by providing communication between a first and second network domain. In various implementations, first data is received at a second network domain, where the first data includes one or more functions. A first message may be received at the second network domain, the first message being provided at the second network domain in response to the one or more functions being invoked, and the message identifying the one or more functions. Responsive to receiving the message, the one or more functions may be executed at a computing device associated with the second network domain. Responsive to executing the one or more functions, a second message may be sent to the first domain indicating that the one or more functions have been executed, where the second message is operable to invoke and execute one or more call back functions. | 07-04-2013 |
20130202098 | METHODS AND APPARATUS FOR PARTIALLY UPDATING A WEB PAGE USING AN EMBEDDED IFRAME - Methods and systems are provided for managing customer service calls using a localhost service operating within a desktop environment. The system includes a web-based application configured to display browser windows including an overlayed or embedded softphone component, and a desk top application which serves a telephony application configured to receive call status information from a CTI adapter. The softphone is supported by an iFrame which exchanges call status information with the desk top application | 08-08-2013 |
20130346873 | COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR REPRESENTING A PORTION OF A USER INTERFACE AS A NETWORK ADDRESS - Disclosed are methods, apparatus, systems, and computer-readable storage media for representing a portion of a user interface of a web browser as a web address. In some implementations, a computing device receives a request to encode as a web address a portion of a user interface provided in a web browser at the computing device. The computing device then generates a web address to identify content of the portion of the user interface. The portion of the user interface represented by the web address includes a primary user interface component and one or more secondary user interface components associated with the primary user interface component. | 12-26-2013 |
20140082517 | FACILITATING DYNAMIC CREATION, CUSTOMIZATION, AND EXECUTION OF KEYBOARD SHORTCUTS IN AN ON-DEMAND SERVICES ENVIRONMENT - In accordance with embodiments, there are provided mechanisms and methods for facilitating dynamic creation, customization, and execution of keyboard shortcuts in an on-demand services environment in a multi-tenant environment according to one embodiment. In one embodiment and by way of example, a method includes receiving, at a computing device, a request from a user to invoke a keyboard shortcut across a plurality of web domains at the computing device, where the plurality of web domains may comprise a primary web domain and one or more secondary web domains. The method may further include facilitating interaction between the primary web domain and the one or more secondary web domains, where facilitating interaction includes negotiating invocation of the shortcut within the one or more secondary web domains, and invoking the shortcut across the plurality of web domains. | 03-20-2014 |
20140201641 | METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT - Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface. | 07-17-2014 |
20150135130 | CONSOLE WINDOWING SYSTEMS AND METHODS - A method for accessing a database system includes displaying, on a first display, a main workspace user interface including a plurality of components associated with the database system. A request to create a pop-out representation of a selected component is received via the main workspace user interface. The pop-out representation of the selected component is displayed on at least one of the first display and a second display. The data of the database system is modified in accordance with an operation performed via the main workspace user interface. The pop-out representation of the selected component is managed based on the operation performed via the main workspace user interface. | 05-14-2015 |
Patent application number | Description | Published |
20090313355 | System Method and Apparatus for Portable Digital Identity - Two-way digital media devices typically store digital identifying data that identify the user to providers of content and interactive data. In the case of a Web browser of a personal computer, the digital identity is stored in the form of a plurality of cookies that are used by respective web sites to personalize the web site experience for each particular user. When a user is at a different computer, the digital identifying data is not available. In addition, other types of interactive devices, such as CATV settop boxes, cell phones, PDAs and the like, may not have enough non-volatile memory (persistent storage) to store the digital identifying data. In order to provide users with a portable digital identity, a digital identity server is provided as a server node on the Internet, which retrieves digital identifying data and downloads such digital identifying data to any device upon request. In such manner, the user's digital identity is portable and available at any computer or other digital device that is being used. The system digital identity server permits devices without sufficient non-volatile memory storage to download a digital identity for temporary storage in volatile memory, thereby providing a digital identity in devices without non-volatile memory. | 12-17-2009 |
20110093881 | System Method and Apparatus for Portable Digital Identity - Two-way digital media devices typically store digital identifying data that identify the user to providers of content and interactive data. In the case of a Web browser of a personal computer, the digital identity is stored in the form of a plurality of cookies that are used by respective web sites to personalize the web site experience for each particular user. When a user is at a different computer, the digital identifying data is not available. In addition, other types of interactive devices, such as CATV settop boxes, cell phones, PDAs and the like, may not have enough non-volatile memory (persistent storage) to store the digital identifying data. In order to provide users with a portable digital identity, a digital identity server is provided as a server node on the Internet, which retrieves digital identifying data and downloads such digital identifying data to any device upon request. In such manner, the user's digital identity is portable and available at any computer or other digital device that is being used. The system digital identity server permits devices without sufficient non-volatile memory storage to download a digital identity for temporary storage in volatile memory, thereby providing a digital identity in devices without non-volatile memory. | 04-21-2011 |
20110178868 | ENHANCING SEARCH RESULT PAGES USING CONTENT LICENSED FROM CONTENT PROVIDERS - A search engine provider enters into an agreement with a content provider wherein the search engine provider agrees to provide compensation in exchange for the content provider giving content to the search engine provider. The content may comprise data that normally can't be accessed without a subscription, or any other content. The content may comprise information that indicates a structure of the content provider's web pages. The search engine may display normally inaccessible content with search results. The search engine may use structural information to classify and extract data items from web pages, and to highlight those data items in search results with labels that identify each such data item's class. A computing device determines the extent to which enhancement of the search results page using the content provider's content increased the revenue value of the page. The amount paid to the content provider may be based on this extent. | 07-21-2011 |