Patent application number | Description | Published |
20090097061 | MANAGEMENT APPARATUS, IMAGE FORMING APPARATUS, AND MANAGEMENT METHOD - A management server receives a notification from an image forming apparatus as to an operation mode of the image forming apparatus in response to an operation performed by a service person. The management server detects a status change in the image forming apparatus from the received notification. The management server then produces a replacement part list in accordance with management information stored in the management server and in accordance with the notified operation mode of the image forming apparatus and the detected status change. The management server transmits the produced replacement part list to the image forming apparatus. | 04-16-2009 |
20090213418 | MANAGEMENT SERVER, IMAGE FORMING APPARATUS, AND MANAGEMENT METHOD THEREFOR - A management server manages a plurality of image forming apparatuses capable of executing a data communication and executes processing for dispatching a service engineer with respect to an image forming apparatus. The management server executes first detection processing for detecting an image forming apparatus that requires the dispatch of a service engineer based on first analysis processing executed by using either one or both of operation information and failure information about the plurality of image forming apparatuses stored on RAM. The management server executes second detection processing for detecting an image forming apparatus that requires the dispatch of a service engineer based on second analysis processing executed by either one or both of the stored operation information and failure information about the plurality of image forming apparatuses in response to the first detection processing having detected the image forming apparatus that requires the dispatch of a service engineer. | 08-27-2009 |
20100198966 | MANAGEMENT SERVER, MONITORING APPARATUS, AND METHOD FOR MANAGING IMAGE FORMING APPARATUS AND CONTROLLING MONITORING APPARATUS - A management server receives identification information including an IP address, MAC address, and product number of an image forming apparatus together with operation information thereof such as counter information via a network. Then, the management server determines whether the received identification information coincides with registration information. When the management server determines that the received identification information coincides with the registration information, the management server stores the operation information in association with a registered image forming apparatus. | 08-05-2010 |
20100290793 | PRINTING SYSTEM AND IMAGE FORMING APPARATUS - A printing system includes an instruction unit for instructing, in response to determination of using a reuse consumable in the case of replacement of a consumable of an image forming apparatus, a setting to be changed according to the replacement with the reuse consumable, wherein the setting instructed by the instruction unit is performed in the image forming apparatus after the replacement with the reuse consumable. | 11-18-2010 |
20110304884 | MANAGEMENT SYSTEM AND METHOD THEREFOR - A management server capable of communicating with a providing apparatus via a network and using a function provided by the providing apparatus includes a reception unit configured to receive failure information from the image forming apparatus, and a notification unit configured to perform notification for arranging maintenance of the image forming apparatus according to the failure information received from the image forming apparatus, wherein the management server does not arrange the maintenance of the image forming apparatus if it can be identified that the failure is caused by the providing apparatus based on the received failure information. | 12-15-2011 |
20120182572 | MANAGEMENT SYSTEM, MANAGEMENT SERVER, IMAGE FORMING APPARATUS, AND MANAGEMENT METHOD - An image forming apparatus transmits, when a function which cooperates with a function providing apparatus is added, information on the added function to a management server, and changes a failure monitoring setting according to the returned monitoring condition. If a failure occurs, the image forming apparatus generates, if the failure is attributable to the function providing apparatus, failure information indicating that the failure is attributable to the function providing apparatus, and otherwise, the image forming apparatus generates failure information on the failure to transmit to the management server. Upon receiving the information on the added function from the image forming apparatus, the management server returns the monitoring condition corresponding to the added function to arrange for maintenance of the image forming apparatus. If the failure is attributable to the function providing apparatus, the management server does not arrange for maintenance of the image forming apparatus. | 07-19-2012 |
20120328306 | MANAGEMENT SYSTEM, MANAGEMENT SERVER, AND METHOD THEREFOR - A management server stores stock information on a toner collection box in an image forming apparatus and updates, if a notification received from the image forming apparatus indicates that the toner collection box is full or close to full, the stored stock information of the toner collection box. | 12-27-2012 |
20130145221 | MANAGEMENT SYSTEM, IMAGE FORMING APPARATUS, AND METHOD THEREOF FOR MANAGING AN OPERATION STATE OF THE IMAGE FORMING APPARATUS - An image forming apparatus according to the present invention includes a request unit configured to transmit a registration confirmation request that includes identification information of the image forming apparatus to the management server in response to an operation by a user for starting a monitoring service with the management server after the image forming apparatus is installed in the client system, an analysis unit configured to analyze a response from the management server to the registration confirmation request, and a storage unit configured to store a retry period included in the response if an analysis result of the response indicates non-registration. The request unit retransmits a registration confirmation request during the stored retry period until a response indicating registration completion is received from the management server. | 06-06-2013 |
20140082173 | MANAGEMENT APPARATUS, MANAGEMENT SYSTEM, CONTROL METHOD, AND STORAGE MEDIUM - A management server receives a server instruction inquiry from an image forming apparatus, and transmits a communication switching instruction to the image forming apparatus as a response to the server instruction inquiry, such that the communication switching instruction switches the communication system for communicating with the image forming apparatus to push communication. After push communication has been established by conducting an initial communication with the image forming apparatus according to the communication switching instruction, the management server issues server instructions to the image forming apparatus by push communication. | 03-20-2014 |
20150032731 | INFORMATION PROCESSING APPARATUS, METHOD OF CONTROLLING THE SAME, AND STORAGE MEDIUM - An information processing apparatus in which information pieces indicating a plurality of service providers that can provide specific services are registered in advance includes: a selection unit for selecting some of the plurality of information pieces displayed by a display unit in accordance with an instruction of a user, and an access unit. The information pieces selected by the selection unit include a plurality of information pieces which each indicate a service provider that can provide an individual specific service. | 01-29-2015 |