Patent application number | Description | Published |
20130208881 | System for Conversation Quality Monitoring of Call Center Conversation and a Method Thereof - The present invention is related to improving a conversation quality of calls in a call center setup/environment. The system of the present invention allows monitoring of several live ongoing audio conversations to alert supervisor regarding vulnerable/deviations in the call being handled by a call center agent. The alerts are displayed on the supervisor console by way of providing graphical visual display in order to seek attention of the supervisor. The system also facilitates the supervisor to listen to the live conversation on his desktop by clicking on the visual display. | 08-15-2013 |
20130211881 | Product Pricing in E-Commerce - Systems and methods for dynamically fixing price of a product in an electronic commerce (e-commerce) environment are described. In one embodiment, the method comprises obtaining product information associated with the product. Further, the method comprises extracting a real time market price of at least one product constituent indicated in the product information from at least one market information source. Furthermore, the method comprises evaluating a market price factor for the product based on the extracting, where the market price factor is indicative of impact of market conditions onto the price of the product. Based at least on the product information and the market price factor, a real time selling price of the product may be fixed. | 08-15-2013 |
20130212703 | Role-Based Content Rendering - Systems and methods for rendering role-based content are described herein. The system includes a registration module configured to define an application role in a metadata driven framework for providing selective access to the content. The content may include data and content objects. The registration module may also be configured to associate content objects with the application role. The system may also include an authentication module configured to authenticate a user from a plurality of users. The user may be authenticated based on log-in credentials of the user. The authentication module may also determine the application role of the user. Additionally, the authentication module may identify one or more content objects based on the determined application role of the user. The content objects may be identified based on the application role of the user. | 08-15-2013 |
20130218738 | Integrating Payment Aggregators With E-Commerce Platform - Systems and methods for integrating an e-commerce platform with at least one payment aggregator are provided. The system comprising a processor and a memory coupled to the processor. The memory comprises an integrating module configured to provide a Generic Interface Framework (GIF). The GIF comprises a plurality of configuration files having activity details of a plurality of payment aggregators. The integrating module is further configured to integrate at least one payment aggregator selected from amongst the plurality of payment aggregators with the e-commerce platform based upon the plurality of configuration files. | 08-22-2013 |
20130218849 | AUTOMATED DICTIONARY CREATION FOR SCIENTIFIC TERMS - Systems and methods for automated creation of a dictionary of scientific terms are described herein. Initially, input data is filtered to obtain a primary file having a plurality of term-ID pairs with each term-ID pair having a unique term ID and a scientific term. Further, a remove-term file is generated based on one or more term-ID pairs identified from the primary file such that the scientific terms of each term-ID pair corresponds to one of additional terms, frequent scientific terns, and undesirable terms. At least one term-ID pair from among the one or more term-ID pairs is altered to obtain a modified term-ID pair based on modification rules. The modified term-ID pair is added to an add-term file and a modified file is obtained based on the remove-term file and the add-term file. Duplicate term-ID pairs present in the modified file are removed to obtain the dictionary of scientific terms. | 08-22-2013 |
20130219227 | Multi-Entity Test Case Execution Workflow - The present subject matter relates to a method for managing a testing workflow, based on execution of at least one Multi Entity Test Case (METC) of the testing workflow. The method includes assigning at least one role to each of a plurality of test steps of the METC, where the at least one role is indicative of a privilege level to execute each of the plurality of test steps. The method also includes defining a failure condition for each of the plurality of test steps, where the failure condition is indicative of an expected result of execution of each of the plurality of test steps. The method further includes specifying a failure action associated with the failure condition for execution of each of the plurality of test steps, executing one of the plurality of test steps, and applying the failure action to proceed with the testing workflow. | 08-22-2013 |
20130226623 | INSURANCE CLAIMS PROCESSING - Systems and methods for insurance claims processing in an insurance industry are described. The method comprises combining extracted claims data from one or more data sources to obtain a consolidated claims record and removing noise from text data of the consolidated claims record to obtain a claim dataset. The claims data comprises a plurality of claims. Further, ascertaining one or more suspicion indicators in the plurality of claims based on an analytical technique. Further, assigning a score to each of the plurality of claims based on at least one scoring rule. The score is an indicative of a level of suspicion of a claim. Furthermore, detecting at least one of insurance claims fraud and subrogation potential claims based on the score assigned to each of the plurality of claims. | 08-29-2013 |
20130226642 | FIELD COLLECTION DEVICE TRACKING - System(s) and method(s) for field collections and tracking of field collection devices are described herein. In an implementation, a field collection device tracking system ( | 08-29-2013 |
20130226756 | SYSTEM FOR DEBT COLLECTION WORKFLOW ADMINISTRATION - A method and a system for debt collection workflow administration for a financial institution are disclosed. The method comprises defining a debt collection workflow for a set of stakeholders each having one or more hierarchy levels. The debt collection workflow defines a plurality of functions to be performed at the one or more hierarchy levels of each stakeholder of the set of stakeholders. Further, the debt collection workflow is based in part on regulatory requirements. The method further comprises administering the one or more hierarchy levels. The administering comprises generating statistic cards comprising debtors' information. The administering further comprises encrypting the statistic cards and providing selective access of the statistic cards to the one or more hierarchy levels of each stakeholder of the set of stakeholders based upon access privileges assigned to the one or more hierarchy levels. | 08-29-2013 |
20130227515 | FORECASTING OF REUSABLE SOFTWARE ASSETS - Systems and methods for forecasting reusable software assets are described. In one embodiment, the method comprises receiving a forecast comprising forecast information pertaining to at least one forecasted software asset. Further, the method comprises mapping the forecast to a domain map based on the forecast information, wherein the domain map includes a plurality of domain constituents. Based in part on the mapping, a development request for creation of the at least one forecasted software asset is generated. | 08-29-2013 |
20130272607 | System and Method for Processing Image for Identifying Alphanumeric Characters Present in a Series - A system and a method for identification of alphanumeric characters present in a series in an image are disclosed. The system and method captures the image and further processes it for binarization by computing a pattern of the image. The generated binarized images are then filtered for removing unwanted components. Candidate images are identified out of the filtered binarized images. All the obtained candidate images are combined to generate a final candidate image which is further segmented in order to recognize a valid alphanumeric character present in the series. | 10-17-2013 |
20130318022 | Predictive Analytics for Information Technology Systems - Disclosed is a method and apparatus for organizing, correlating IT management data in batch mode as well as real time and doing predictive analytics to indicate possible threshold breaches, possible failures and usage bottlenecks in the systems in an information technology (IT) environment. The system and method further predicts the state of the information technology (IT) system components systematically based on current and past system states and system component states, overall systemic behavior, known system behavioral rules and load conditions /usage characteristics. | 11-28-2013 |