Tamilselvam
Srikanth G. Tamilselvam, Tamilnadu IN
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20130086128 | BUSINESS CONTENT HIERARCHY - A harvesting method and system is provided. The method includes extracting from a plurality of documents, content. The content is published in external glossaries. The content is arranged in a business content hierarchy and the business content hierarchy is published in a specified format. The business content hierarchy is enabled with respect to a plurality of projects. The content and business content hierarchy are updated and the updated content is arranged in the updated business content hierarchy. | 04-04-2013 |
20130198116 | LEVERAGING USER-TO-TOOL INTERACTIONS TO AUTOMATICALLY ANALYZE DEFECTS IN IT SERVICES DELIVERY - An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic. | 08-01-2013 |
Srikanth G. Tamilselvam, Tamil Nadu IN
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20130198147 | DETECTING STATISTICAL VARIATION FROM UNCLASSIFIED PROCESS LOG - A system and associated method for detecting a statistical variation of a process from a textual log of the process as performed by a process behavior analysis (PBA) system for monitoring the process operating in an Information Technology (IT) delivery system. The PBA system includes a PBA engine and a data storage storing exception rules used by the PBA engine. The PBA engine merges entities appearing in the textual log into one or more groups based on similarities of respective time series of the entities. Control charts are generated for merged entities and the PBA engine subsequently analyzes process behavior of the process by use of the control charts for exceptions defined in the stored exception rules. The PBA engine generates a PBA report for the process pursuant to the analysis result of the textual log with detailed information including to what type of exceptions had or had not occurred. | 08-01-2013 |
Srikanth G. Tamilselvam, Chennai IN
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20150033077 | LEVERAGING USER-TO-TOOL INTERACTIONS TO AUTOMATICALLY ANALYZE DEFECTS IN IT SERVICES DELIVERY - An approach is presented for identifying related problem tickets in an information technology (IT) environment. A pattern of actions included in interactions with a computer program is determined to be effective at proactively preventing a problem in the IT environment based on a frequency at which user(s) performed the interactions which perform text and statistical analyses of content of historical problem tickets. A script based on the pattern of actions is generated. A root cause of the problem is determined based on the text and statistical analyses. Responsive to a receipt of a new problem ticket, the script is executed to automatically perform the pattern of actions. The new problem ticket is classified as being in a group of problem tickets which are related to the problem and included in the historical problem tickets. The new problem ticket is determined to specify the problem which has the root cause. | 01-29-2015 |
Srikanth G. Tamilselvam, Bangalore IN
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20150149225 | Automatically Determining Targeted Investigations on Service Delivery Incidents - Methods, systems, and articles of manufacture for automatically determining targeted investigations on service delivery incidents are provided herein. A method includes creating an incident profile for a given set of incidents, wherein the incident profile comprises one or more details associated with the given set of incidents; matching the created incident profile with one or more existing class profiles associated with one or more incident investigation classes based on a comparison of the one or more details associated with the given set of incidents to the one or more existing class profiles; identifying one incident investigation within the one or more existing class profiles matching the created incident profile that most closely matches the created incident profile; and generating a recommendation to create an investigation for the given set of incidents based on the one incident investigation within the one or more existing class profiles. | 05-28-2015 |