Patent application number | Description | Published |
20090106072 | Associating Assets with Agreements - Method and apparatus for associating assets with an agreement, where the assets are typically equipment or machinery and the agreement is typically a service contract. When assets are sold or leased, service is often an important part of the transaction. A user is presented with a sequence of operations in order to streamline the process of creating service agreements to cover assets. The user enters data and proceeds through a flow to associate selected assets with service agreements. The method optionally includes obtaining approval and signatures authorizing the agreement. | 04-23-2009 |
20090106079 | Executive Field Service Task Start to Finish - Method and apparatus for completing a field service activity, where the field service activity typically involves providing on-site service for equipment or machinery. A user is presented with a sequence of operations in order to streamline the process of completing a field service activity. The user enters data and proceeds through the sequence of operations to complete the field service activity. The time spent by the user in various stages of completion of the field service activity is captured and recorded. The method optionally includes obtaining approval and signatures authorizing the agreement. | 04-23-2009 |
20120071146 | PATTERN BASED ENTERPRISE APPLICATIONS FOR MOBILE DEVICES - A method is disclosed in which a server generates and transmits a reply to a mobile device via a wireless communication link in response to receiving a request from a mobile device. The reply includes first pattern information and data elements retrieved from a logical data model. The mobile device renders a first page on a screen thereof in response to receiving the reply. The first page includes visual representations of the data elements, and the first page presents the visual representations in a first pattern corresponding to the first pattern information. | 03-22-2012 |
20120071155 | Method and Apparatus for Binding Mobile Device Functionality to an Application Definition - In one embodiment, a mobile device renders a page on a screen thereof in response to the mobile device receiving a serialized page definition via a wireless communication link from a server implementing a CRM. The serialized page definition comprises first data and a first command that is bound to the first data. The mobile device is configured to implement a first function when the first command is invoked by a user. The mobile device implements the first function in response to user invocation of the first command, wherein the first function is implemented using the first data. | 03-22-2012 |
20120072477 | Method and Apparatus for Polymorphic Serialization - Polymorphic serialization is disclosed. In one embodiment polymorphic serialization may include generating a first reply in response to receiving a first request from a first device, the first reply including first content in a first serialization format. The first reply is transmitted to the first device via a first communication link. A second reply may be generated in response to receiving a second request from a second device, the second reply including second content in a second serialization format. The second reply is transmitted to the second device via a second communication link. The first and second devices are distinct from each other, and the first and second serialization formats are distinct from each other. | 03-22-2012 |
20120072498 | METHOD AND APPARATUS FOR PRE-RENDERING EXPECTED SYSTEM RESPONSE - A method for pre-rendering a system response. In one embodiment, the method includes a mobile device sending a first page request to a secondary system via a wireless communication link. The secondary system sends a first reply to the mobile device in response to the secondary system receiving the first page request, wherein the first reply comprises first page information and second page information. The mobile device stores the second page information in memory. The mobile device also displays a first page comprising a visual representation of the first page information. | 03-22-2012 |
20120079009 | METHOD AND APPARATUS FOR CHOOSING RESOURCES BASED ON CONTEXT AND INHERITANCE - A method and apparatus for choosing resources based on context and inheritance. In one embodiment of the method, a computer system receives a page request from a mobile device, wherein the page request comprises data that identifies a mobile device type. In response to receiving the page request, the computer system selecting a page definition, wherein the page definition comprises one or more resource identifiers. The computer system selects a first identifier from the one or more identifiers. The computer system creates a list of keys, wherein each key of the list is distinct from the other keys in the list, and each key of the list is created as a function of the first identifier and the data or a portion thereof. The computer system accesses a memory structure that directly or indirectly maps resources to respective keys. The computer system selects a first key from the list, and compares the first key with keys in the memory structure. The computer system selects a first resource that is mapped directly or indirectly to a key in the memory structure that matches the first key. The computer system generates a reply to the request, wherein the reply comprises the first resource. | 03-29-2012 |
20120079367 | METHOD AND APPARATUS FOR DEFINING AN APPLICATION TO ALLOW POLYMORPHIC SERIALIZATION - An application defined to allow polymorphic serialization. In one embodiment, the application comprises a plurality of page definitions or views. At least one page definition is configured to be serialized into content in a first serialization format and content in a second serialization format that is different from the first serialization. | 03-29-2012 |
20120124163 | Recursive Navigation in Mobile CRM - A method and apparatus for recursive navigation. In one embodiment of the method, a first reply is generated in response to receiving a first request from a mobile device. The first reply is generated as a function of a page definition, and the first reply comprises data selected from a first object of a logical data model, but not a second object of the logical data model. The first and second objects are distinct from each other. A second reply is generated in response to receiving a second request from the mobile device. The second reply is generated as a function of the page definition, and the second reply comprises data selected from the second object but not the first object. | 05-17-2012 |