Patent application number | Description | Published |
20130144655 | System and Method for Implementing Program Compliance for Health-Based Rewards - A compliance process provides the ability to identify members that have completed a required activity for a Health Incentive Program (HIP) by comparing standard data such as claims, pharmacy, laboratory, biometric, health risk assessment and other pertinent internal and external data (hereafter “source data”) against established compliance criteria for that type of data for the specific HIP. If the member meets all compliance criteria within the designated timeframe, the member's achievement is recorded, resulting in the appropriate reward being granted as defined by the HIP. The compliance process solution provides an automated way for a payer to evaluate internal and/or external data including claims, pharmacy and/or biometric data to identify instances of a member completing required activities. | 06-06-2013 |
20140039918 | System and Method For Implementing Program Compliance For Health-Based Rewards - A compliance process provides the ability to identify members that have completed a required activity for a Health Incentive Program (HIP) by comparing standard data such as claims, pharmacy, laboratory, biometric, health risk assessment and other pertinent internal and external data (hereafter “source data”) against established compliance criteria for that type of data for the specific HIP. If the member meets all compliance criteria within the designated timeframe, the member's achievement is recorded, resulting in the appropriate reward being granted as defined by the HIP. The compliance process solution provides an automated way for a payer to evaluate internal and/or external data including claims, pharmacy and/or biometric data to identify instances of a member completing required activities. | 02-06-2014 |
20140039919 | System and Method For Implementing Program Compliance For Health-Based Rewards - A compliance process provides the ability to identify members that have completed a required activity for a Health Incentive Program (HIP) by comparing standard data such as claims, pharmacy, laboratory, biometric, health risk assessment and other pertinent internal and external data (hereafter “source data”) against established compliance criteria for that type of data for the specific HIP. If the member meets all compliance criteria within the designated timeframe, the member's achievement is recorded, resulting in the appropriate reward being granted as defined by the HIP. The compliance process solution provides an automated way for a payer to evaluate internal and/or external data including claims, pharmacy and/or biometric data to identify instances of a member completing required activities. | 02-06-2014 |
Patent application number | Description | Published |
20140282870 | Alias-Based Social Media Identity Verification - An approach is provided to use social media content to verify the identity of a user using aliases established by the user in a social media environment. In the approach, a user authentication request pertaining to a user is received. Aliases corresponding to the user's social media contacts are retrieved from a social media data store. User questions and expected answers are prepared based on the user's social media contacts and the corresponding aliases. The user is prompted to provide one or more user answers responsive to the user questions. In response to receiving answers that match the expected answers, the user authentication request is confirmed. Conversely, in response to receiving user answers that fail to match the expected answers, the user authentication request is invalidated. | 09-18-2014 |
20140282930 | Social Media Based Identity Verification - An approach is provided to use social media content to verify the identity of a user. In the approach, a user authentication request pertaining to a user is received. In response, user questions and expected answers are retrieved from social media content that is accessible by the user. The user is prompted to provide user answers responsive to the user questions. The user authentication request is confirmed in response to receiving user answers that match the expected answers. Conversely, user authentication request is invalidated in response to receiving user answers that fail to match the expected answers. | 09-18-2014 |
20140365602 | RECOMMENDING A MOBILE APPLICATION BASED ON ENVIRONMENTAL FACTORS - A method for displaying an application for use on a mobile computing device. The method includes determining one or more environmental factors for a current environment of a mobile computing device. The method includes determining, based, at least in part, on the one or more environmental factors and past usage information of the mobile computing device, an application for use with the mobile computing device and displaying the application on the mobile computing device. | 12-11-2014 |
20150039536 | Clarification of Submitted Questions in a Question and Answer System - Mechanisms for clarifying an input question are provided. A question is received for generation of an answer. A set of candidate answers is generated based on an analysis of a corpus of information. Each candidate answer has an evidence passage supporting the candidate answer. Based on the set of candidate answers, a determination is made as to whether clarification of the question is required. In response to a determination that clarification of the question is required, a request is sent for user input to clarify the question. User input is received from the computing device in response to the request and at least one candidate answer in the set of candidate answers is selected as an answer for the question based on the user input. | 02-05-2015 |
20150058329 | Clarification of Submitted Questions in a Question and Answer System - Mechanisms for clarifying an input question are provided. A question is received for generation of an answer. A set of candidate answers is generated based on an analysis of a corpus of information. Each candidate answer has an evidence passage supporting the candidate answer. Based on the set of candidate answers, a determination is made as to whether clarification of the question is required. In response to a determination that clarification of the question is required, a request is sent for user input to clarify the question. User input is received from the computing device in response to the request and at least one candidate answer in the set of candidate answers is selected as an answer for the question based on the user input. | 02-26-2015 |
Patent application number | Description | Published |
20120323938 | MULTI-MEDIA MANAGEMENT AND STREAMING TECHNIQUES IMPLEMENTED OVER A COMPUTER NETWORK - Various aspects described or referenced herein are directed to different methods, systems, and computer program products relating to multi-media management and streaming techniques implemented over a computer network. In one embodiment, a Multi-Media Management and Streaming (MMMS) System may be configured or designed to provide online users with “location based” streaming radio functionality. Users from different geographic locations may access a variety of MMMS System GUIs to search for, create, and/or share customized streaming radio stations which may be configured to identify and play/stream music associated with one or more artists/bands, songs, venues, and/or events. | 12-20-2012 |
20130339374 | MULTI-MEDIA MANAGEMENT, STREAMING, AND ELECTRONIC COMMERCE TECHNIQUES IMPLEMENTED OVER A COMPUTER NETWORK - Various aspects described or referenced herein are directed to different methods, systems, and computer program products relating to multi-media management and streaming techniques implemented over a computer network. In one embodiment, a Multi-Media Management and Streaming (MMMS) System may be configured or designed to provide online users with “location based” streaming radio functionality. Users from different geographic locations may access a variety of MMMS System GUIs to search for, create, and/or share customized streaming radio stations which may be configured to identify and play/stream music associated with one or more artists/bands, songs, venues, and/or events. Another aspect disclosed herein is directed to different methods, systems, and computer program products providing ticketing reservation and purchasing functionality for enabling and/or facilitating users in performing activities/operations relating to reservation and/or purchasing of tickets to events such as live performances at one or more venues. | 12-19-2013 |
20130339877 | VENUE-RELATED MULTI-MEDIA MANAGEMENT, STREAMING, AND ELECTRONIC COMMERCE TECHNIQUES IMPLEMENTED VIA COMPUTER NETWORKS AND MOBILE DEVICES - Various aspects described or referenced herein are directed to different methods, systems, and computer program products relating to multi-media management and streaming techniques implemented over a computer network, including, for example, one or more features and/or functions relation to one or more of the following (or combinations thereof): venue-based streaming radio stations, mobile user graphical user interfaces, QuickPlay dynamic streaming radio stations based on a user's geolocation, etc. | 12-19-2013 |
20140188911 | BANDSCANNER, MULTI-MEDIA MANAGEMENT, STREAMING, AND ELECTRONIC COMMERCE TECHNIQUES IMPLEMENTED OVER A COMPUTER NETWORK - Various aspects disclosed herein are directed to different techniques for: analyzing webpage content, and identifying references to artist names. When a match is identified, the web page may be dynamically and automatically modified to causes display of a “play” button next to the matched artist name displayed on the webpage. When the play button is selected by a user, this may cause a streaming media player to open at the user's system and begin playing streamed music relating to the matched artist. | 07-03-2014 |
20140258553 | MULTI-MEDIA MANAGEMENT AND STREAMING TECHNIQUES IMPLEMENTED OVER A COMPUTER NETWORK - Various aspects described or referenced herein are directed to different methods, systems, and computer program products relating to multi-media management and streaming techniques implemented over a computer network. In one embodiment, a Multi-Media Management and Streaming (MMMS) System may be configured or designed to provide online users with “location based” streaming radio functionality. Users from different geographic locations may access a variety of MMMS System GUIs to access information relating to one or more artists/bands, songs, venues, and/or events such as live music performances. Users may also access a variety of MMMS System GUIs to search for, create, and/or share customized streaming radio stations which may be configured to identify, present information relating to, and/or play/stream music associated with one or more artists/bands, songs, venues, and/or events. | 09-11-2014 |
20140344294 | VENUE-RELATED MULTI-MEDIA MANAGEMENT, STREAMING, ONLINE TICKETING, AND ELECTRONIC COMMERCE TECHNIQUES IMPLEMENTED VIA COMPUTER NETWORKS AND MOBILE DEVICES - Various aspects described or referenced herein are directed to different methods, systems, and computer program products relating to multi-media management and streaming techniques implemented over a computer network, including, for example, one or more features and/or functions relation to one or more of the following (or combinations thereof): venue-based streaming radio stations, mobile user graphical user interfaces, creation and streaming of dynamic streaming radio stations based on a user's geolocation, ticketing and reservations, etc. | 11-20-2014 |
Patent application number | Description | Published |
20140270133 | REAL-TIME PREDICTIVE ROUTING - The methods, apparatus, and systems described herein are designed to route customer communications to the best available agent. The methods include predicting a personality type of the customer, determining the occupancy level of agents to provide a list of available agents, providing a routing recommendation based on the predicted personality type of the customer and agent data such as proficiency in handling customers with the predicted personality type, and/or analyzing real-time customer-agent interactions. | 09-18-2014 |
20140355748 | OPTIMIZED PREDICTIVE ROUTING AND METHODS - The methods, apparatus, and systems described herein facilitate optimizing routing decisions. The methods include retrieving and/or predicting a profile of a current customer and future customers, determining which agents are currently available and which agents are expected to be available, and providing a routing recommendation based on the profile retrieval or prediction for the current customer and the future customers, and the currently available agents' and expected available agents' proficiency at handling customers with the retrieved and/or predicted profiles. | 12-04-2014 |
20140355749 | OPTIMIZED PREDICTIVE ROUTING AND METHODS - The methods, apparatus, and systems described herein facilitate optimizing routing decisions. The methods include retrieving and/or predicting a profile of a current customer and future customers, determining which agents are currently available and which agents are expected to be available, and providing a routing recommendation based on the profile retrieval or prediction for the current customer and the future customers, and the currently available agents' and expected available agents' proficiency at handling customers with the retrieved and/or predicted profiles. | 12-04-2014 |
20150036815 | REAL-TIME PREDICTIVE ROUTING - The methods, apparatus, and systems described herein are designed to route customer communications to the best agent or best available agent The methods include receiving a customer communication, predicting a personality type of the customer associated with the customer communication, and providing a routing recommendation to route the customer to an agent based on the personality type prediction and historical customer data. | 02-05-2015 |