Patent application number | Description | Published |
20100121855 | Lookup Partitioning Storage System and Method - A method, system, and computer-readable medium for accessing and managing an online storage system is disclosed. Access to a storage resource in a multiple server storage system is provided by sending to a lookup partitioning service server a resource identifier that is associated with a storage resource stored in a particular storage partition of a storage server. The LPS returns the looked-up partition that stores the storage resource associated with the resource identifier. Access to the storage resource is then enabled to the looked-up storage partition. | 05-13-2010 |
20100262632 | DATA TRANSFER FROM ON-LINE TO ON-PREMISE DEPLOYMENT - A customer can request migration of its data from a multi-tenant hosting environment to a local environment. The customer's data is pulled from the multi-tenant hosting environment and scrubbed so that it is compatible with a local version of the application previously hosted in the multi-tenant hosting environment. The data is made available to the customer at a secure location in the hosting environment. The customer retrieves the data, after proper authentication, to its local data store, and then imports the data into the local version of the application. Users of the local version of the application are then mapped from previous multi-jurisdictional identifications to local user identifications in the application. | 10-14-2010 |
20120158757 | Inherited Entity Storage Model - Techniques for an inherited entity storage model are described that can be employed to implement inherited entity management for a CRM system. In at least some embodiments, input can be obtained to create a custom entity that is based at least in part upon a parent entity. The custom entity is created to inherit the parent entity according to an inheritance relationship established between the entities. To do so, the custom entity is created from the parent entity in a common table with the parent entity using some common fields and defining custom fields as appropriate. Data for the entities is then stored via the common table. This approach can reduce storage requirements, enable unified searching, and speed up data operations. Further, back-end business logic associated with parent entity in the CRM system can be automatically applied to the custom entity based upon the inheritance relationship established between the entities. | 06-21-2012 |
20130117453 | Managing Capacity in a Data Center by Suspending Tenants - A tenant comprising one or more users receives services from a cloud computing system (“CCS”). The CCS determines when a tenant is not using any services, and if so, the CCS initiates a tenant suspension process. The tenant suspension process involves suspending various asynchronous computing processes for the tenant, which execute otherwise execute even if no users of the tenant are currently accessing the CCS. After a period of non-use of the CCS, the tenant is suspended. The tenant is returned to an active state automatically when a user of the tenant logs-on to receive services. | 05-09-2013 |
20130124916 | LAYOUT OF MIRRORED DATABASES ACROSS DIFFERENT SERVERS FOR FAILOVER - A plurality of data centers each having a plurality of servers. When there is a failure on a data center, the load for the failed portion of the data center is distributed over all the remaining servers locally, or remotely, based on the magnitude of the failure. | 05-16-2013 |
Patent application number | Description | Published |
20080243867 | Reliable and scalable multi-tenant asynchronous processing - In a multi-tenant environment, synchronous processing requests from clients associated with tenants are handled by middle tier servers, which forward requests for asynchronous processing to queues associated with organizational databases for each tenant directed by a locator service. A group of independent asynchronous processing servers are used to perform the asynchronous processing interacting with the databases in a distributed manner. The allocation of the requests among the asynchronous servers is managed by an exponential back off for organizations with no waiting requests algorithm combined with a quota system based on historic load for organizations that have requests. The independence of the synchronous and asynchronous processing servers, as well as the distributed interaction between the asynchronous processing servers and the databases enables scalability of the system based on request types and implementation of reliable recovery mechanisms. | 10-02-2008 |
20080270459 | Hosted multi-tenant application with per-tenant unshared private databases - Technologies are described herein for providing a hosted multi-tenant application that utilizes per-tenant unshared private databases. A shared middle-tier is utilized in conjunction with private, unshared databases for each of the tenants. The private, unshared databases are utilized to store application data for an associated tenant, along with any customizations to the application implemented by the tenant. A shared configuration database is also utilized that stores application data that is shared among the tenants. When a request is received from a tenant to access the hosted application, the shared configuration database is utilized to locate the private, unshared database associated with the tenant making the request. The contents of the private, unshared database associated with the tenant making the request are then utilized to response to the request. | 10-30-2008 |
20080270550 | Electronic mail connector - Technologies are described herein for providing a bi-direction e-mail transport between a management (“CRM”) server computer and an e-mail server computer. An e-mail connector communicates with a CRM server computer to determine whether any e-mail messages are pending send at the CRM server computer. If any e-mail messages are pending send, the e-mail connector retrieves the e-mail messages from the CRM server computer. The e-mail connector then communicates with an e-mail server computer to send the retrieved e-mail messages to their intended recipients. The e-mail connector may also retrieve e-mail messages from the e-mail server computer and determine whether the e-mail messages are CRM related. If the e-mail messages are CRM related, the e-mail connector is operative to transmit the CRM-related e-mails to the CRM server. | 10-30-2008 |
20080270659 | Governing access to a computing resource - Technologies are described herein for governing access to a computing resource. A proxy receives a request to access a computing resource. In response to the request, the proxy determines whether the request can be granted without consulting a governor for the computing resource. If the request cannot be granted without consulting the governor, the proxy transmits the request to a broker. The broker, in turn, transmits the request to a governor for the computing resource. The governor determines whether the requested access to the computing resource should be granted. The governor generates a response to the request and transmits the response to the broker. The broker, in turn, transmits the response to the proxy. The broker may also request notifications from the governor. | 10-30-2008 |
20090049056 | Multi-tenant hosted application system - Technologies are described herein for implementing a hosted multi-tenant application system. The server computers utilized to provide the hosted application are organized into logical groupings of server computers called scale groups. One or more tenants are assigned to each scale group. When a new tenant is provisioned, the tenant is assigned to a scale group and a database server in the assigned scale group creates a database for the tenant. An association between the tenant and the scale group is also created in a shared configuration database. When a request is received from a tenant to access the hosted application, the shared configuration database is consulted to locate the scale group hosting the tenant. Once the appropriate scale group has been located, the request is redirected to the appropriate scale group for processing. | 02-19-2009 |
20100211548 | TENANT MANAGEMENT OF A HOSTED MULTI-TENANT APPLICATION - A hosted multi-tenant application is provided that permits a tenant to self-manage aspects of the operation of the application. A tenant may be permitted to upgrade the multi-tenant application on-demand or according to a schedule, to place the multi-tenant application into a read-only mode of operation, to create a shadow copy of their unshared organization database, to merge changes to a shadow copy into a master version of the unshared organization database, to create and revert to snapshots of an unshared organization database, and to perform other functions. A computing architecture that utilizes site-wide server computers and scale groups may be utilized to implement this functionality. | 08-19-2010 |
20120005261 | MANAGING RECURRING APPOINTMENTS - Concepts and technologies are described herein for managing recurring appointments without losing historical data associated with the recurring appointments. In accordance with the concepts and technologies disclosed herein, a recurring appointment definition can be modified without deleting the recurring appointment definition and/or losing exceptions, notes, and/or other data associated with the recurring appointment definition. Additionally, the concepts and technologies disclosed herein allow the modification of an existing recurring appointment definition without creating a new recurring appointment definition. Thus, synchronization between rules-based calendaring applications and expansion-based calendaring applications can be accomplished without creating multiple instances of related recurring appointments created due to modifications of the recurring appointment definition. | 01-05-2012 |
20120221632 | Cached and Server Views with Automatic Caching and Smooth Scrolling - On a client computer, customer relationship management software is integrated into a messaging application that includes a user interface. Customer relationship management (CRM) information is received from a server computer. An automatic determination is made as to whether the received CRM information is to be cached on the client computer. When it is determined that the CRM information is to be cached on the client computer, the CRM information is cached in a cache on the client computer. When at least some of the CRM information is cached on the client computer, the cached CRM information is displayed as a view on the client computer. The display of the CRM information is integrated into the user interface of the messaging application program. | 08-30-2012 |
20130191449 | Cached and Server Views with Automatic Caching and Smooth Scrolling - On a client computer, customer relationship management software is integrated into a messaging application that includes a user interface. Customer relationship management (CRM) information is received from a server computer. An automatic determination is made as to whether the received CRM information is to be cached on the client computer. When it is determined that the CRM information is to be cached on the client computer, the CRM information is cached in a cache on the client computer. When at least some of the CRM information is cached on the client computer, the cached CRM information is displayed as a view on the client computer. The display of the CRM information is integrated into the user interface of the messaging application program. | 07-25-2013 |