Patent application number | Description | Published |
20100185584 | Synchronization in Unified Messaging Systems - A unified messaging system, method, apparatus, individual components and the like are disclosed. The unified messaging system comprises a server, a client and a synchronization application for synchronizing voicemail messages and fax messages on both the server and the client is disclosed. The server messages may include received messages and sent messages, each of which is indexed according to their respective indices and read/unread statuses. Similarly, the client messages may include received messages and sent messages, each of which is indexed according to their respective indices and read/unread statuses. | 07-22-2010 |
20120039449 | SYNCHRONIZATION IN UNIFIED MESSAGING SYSTEMS - In one embodiment, a HTTP connection is established from a phone that serves as a client to a server that maintains a mailbox. The mailbox includes fax messages each having properties that indicate a sender and a state that indicates at least a status of read or unread. The phone that serves as the client permits a user to view one or more of the fax messages. The states of fax messages at the server are received at the phone that serves as the client using the HTTP connection. The states of corresponding fax messages are identified at the phone that serves as the client. One or more synchronization actions are performed to synchronize the states of fax messages at the server and the states of the corresponding fax messages at the phone that serves as the client. | 02-16-2012 |
20120042011 | SYNCHRONIZATION IN UNIFIED MESSAGING SYSTEMS - In one embodiment, a server maintains a plurality of fax messages associated with a user. Each fax message of the plurality of fax messages has a state that indicates at least a status of read or unread for the fax message. A HTTP connection is established between the server and a phone that serves as a client through which the plurality of fax messages are viewable. States of one or more fax messages are identified at the server and at the phone that serves as the client. One or more synchronization actions are performed, using the HTTP connection, to synchronize the one or more fax messages at the server and the one or more corresponding fax messages at the phone that serves as the client. | 02-16-2012 |
20140057605 | SYNCHRONIZATION IN UNIFIED MESSAGING SYSTEMS - Techniques for synchronization of fax and/or voice messages in a client-server arrangement are disclosed. In one embodiment, for example, a synchronization method in a phone includes: initiating synchronization of a set of fax and/or voice messages on the phone with a set of fax and/or voice messages on a server; sending a request to the server to receive state of the set of messages on the server; identifying state of the set of messages on the phone; performing a discrepancy assessment between the state of the set of messages on the server and the state of the set of messages on the phone; based on results of the discrepancy assessment, creating a list of synchronization actions to perform for synchronizing the set of messages on the phone with the set of messages on the server; and performing the synchronization actions in the list. | 02-27-2014 |
Patent application number | Description | Published |
20130018945 | USER INTERFACE FOR ACCESSING MESSAGES - Described herein are systems and methods for providing a message UI engine for accessing messages on a message system. The message system may comprise a message storage system (that store messages of varying types and formats, such as fax, text, voice/audio, video, and picture messages) and a message access system. The message UI engine is configured by a Flash media UI file for accessing messages and associated message information by interacting with the message access system. The Flash media UI file does not comprise any markup language and comprises only Flash® instructions. The Flash media UI file also comprises a plurality of embedded applications for presenting the plurality of different message types, each embedded application comprising only Flash instructions. The associated message information may be stored and transmitted in a non-markup language format, such as comma-delimited format. The messages and message information may be transmitted using a non-HTTP protocol. | 01-17-2013 |
20140082524 | USER INTERFACE FOR ACCESSING MESSAGES - Described herein are systems and methods for providing a message UI engine for accessing messages on a message system. The message system may comprise a message storage system (that store messages of varying types and formats, such as fax, text, voice/audio, video, and picture messages) and a message access system. The message UI engine is configured by a Flash media UI file for accessing messages and associated message information by interacting with the message access system. The Flash media UI file does not comprise any markup language and comprises only Flash® instructions. The Flash media UI file also comprises a plurality of embedded applications for presenting the plurality of different message types, each embedded application comprising only Flash instructions. The associated message information may be stored and transmitted in a non-markup language format, such as comma-delimited format. The messages and message information may be transmitted using a non-HTTP protocol. | 03-20-2014 |
Patent application number | Description | Published |
20110130168 | UNIVERSAL CALL MANAGEMENT PLATFORM - Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts. | 06-02-2011 |
20120134355 | User Partitioning in a Communication System - Systems and methods for routing an incoming service request to one of a plurality of pod units are described. A communication system can be provided that includes a plurality of pods each having a first pod serving a first subset of user accounts associated with a hosted PBX system. The first pod can include a first pod unit in a first data center and a second pod unit in a second data center. A global user directory (GUD) can be used to store a plurality of user keys that are mapped to the plurality of pods. A router can be provided to identify a user key from an incoming service request, query the GUD to identify the first pod as being associated with the user key, and route the incoming service request to one of the first and second pod units. | 05-31-2012 |
20130189942 | Call Management Interfaces - Systems, methods and computer program products for generating and displaying various user interfaces for configuring one or more call handling rules associated with managing virtual PBX services rendered at an extension are described. The user interfaces can be used to configure virtual PBX services for a single- or multi-extension environment. The virtual PBX services can provide, for example, a main number, and calls made to the main number can be managed according to one or more sets of call handling rules associated with the virtual PBX services and which can be configured through the user interfaces. The user interfaces can be web-based interfaces accessible through a browser, and can be accessed only after a user or administrator has setup and activated the virtual PBX services. | 07-25-2013 |
20140038576 | BRIDGE LINE APPEARANCE FOR LOCATION-AWARE MOBILE DEVICES - A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules. | 02-06-2014 |
20140162665 | CALL MANAGEMENT FOR LOCATION-AWARE MOBILE DEVICES - A positioning system (e.g., GPS) integrated in, or coupled to, a mobile device determines the position of the mobile device. An availability status manager (ASM) in a vPBX acquires the position of the mobile device. The ASM can contain rules on how to route or otherwise control incoming phone calls based on availability status of one or more mobile devices in the vPBX network. When a call is received by the vPBX, the ASM determines the availability status of the receiving mobile device based on the geographic location of the receiving mobile device. The ASM then routes the call to the receiving mobile device, to another mobile device, or to a landline based on the availability status of the receiving mobile device and the availability status based rules. | 06-12-2014 |
20140270132 | USER PARTITIONING IN A COMMUNICATION SYSTEM - Systems and methods for routing an incoming service request to one of a plurality of pod units are described. A communication system can be provided that includes a plurality of pods each having a first pod serving a first subset of user accounts associated with a hosted PBX system. The first pod can include a first pod unit in a first data center and a second pod unit in a second data center. A global user directory (GUD) can be used to store a plurality of user keys that are mapped to the plurality of pods. A router can be provided to identify a user key from an incoming service request, query the GUD to identify the first pod as being associated with the user key, and route the incoming service request to one of the first and second pod units. | 09-18-2014 |
20140315529 | DOCK STATION FOR MOBILE DEVICES - Systems, methods and computer program products for processing a call as between a mobile device and a linked base telephone system are described. A phone docking station allows the mobile device to be linked to the base telephone system. Features of either the mobile device or the base telephone system may be used to support a call. For example, through the phone docking station, one or more features and functions of the mobile device may be enabled on or supported by the base telephone system. | 10-23-2014 |
20140342711 | PROVISIONING INTERFACES FOR ACCESSING VIRTUAL PRIVATE BRANCH EXCHANGE SERVICES THROUGH A MOBILE DEVICE - Systems, methods and computer program products for facilitating the provisioning of a single and multi-line virtual private branch exchange (PBX) including automated call distribution via a mobile device are described. In some implementations, the provisioning of the single and multi-line virtual PBX can be achieved using one or more unique provisioning interfaces. The unique provisioning interfaces can enable the setup and configuration of a virtual PBX service account instantaneously from any geographical location at any time. Changes made to the virtual PBX service account can be immediately reflected back (e.g., in real-time) to the system providing the core operating environment. | 11-20-2014 |
20140369486 | CALL QUEUING FOR LOCATION-AWARE MOBILE DEVICES - A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call. | 12-18-2014 |
20140378117 | INSTANT ACTIVATION AND PROVISIONING FOR TELECOMMUNICATION SERVICES ON A MOBILE DEVICE - Methods and systems for instant activation of virtual PBX services on a mobile device are disclosed. In one aspect, a user request for activating virtual PBX services is received on a mobile device. An available primary identification number for the virtual PBX services is retrieved from a telecommunication service provider (TSP). A user interface is presented on the mobile device including a first interface portion presenting the available primary identification number and a second interface portion configured to receive a user identifier. Upon receiving the user input specifying the user identifier and while the user interface is still presented on the mobile device, a user instruction for activating the virtual PBX services is received. Upon receiving the user instruction, the user identifier is sent to the TSP. Then, a confirmation is received from the TSP. | 12-25-2014 |
20150087319 | BRIDGE LINE APPEARANCE FOR LOCATION-AWARE MOBILE DEVICES - A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules. | 03-26-2015 |
Patent application number | Description | Published |
20090296907 | Telecommunications services activation - Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and interfaces, and more particularly, to systems, devices and methods to activate telecommunications services. For example, a method may include configuring configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts, presenting in an interface an identifier for accessing the subset of telecommunications services, receiving data representing a request to activate the subset of telecommunications services associated with the identifier, the data representing the request including a user identification number, and activating the user account to include the subset of the telecommunications services, wherein configuring the configuration data occurs prior to presenting the identifier. | 12-03-2009 |
20130057925 | Real-time electronic facsimile delivery system - Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to systems, devices and methods to facilitate real-time facsimile delivery. | 03-07-2013 |
Patent application number | Description | Published |
20130226577 | MESSAGE PREVIEW CONTROL - Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to systems, devices and methods to facilitate message preview control. For example, the method may include generating representations for messages to present on an interface, and detecting selection of the representation for the message. Further, the method can include presenting preview information for the message, which can be an electronic facsimile. The representations for the messages can include a representation for an electronic facsimile, as well as a voice message and an email. | 08-29-2013 |
20140289643 | MESSAGE PREVIEW CONTROL - Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and user interfaces, and more particularly, to systems, devices and methods to facilitate message preview control. For example, the method may include generating representations for messages to present on an interface, and detecting selection of the representation for the message. Further, the method can include presenting preview information for the message, which can be an electronic facsimile. The representations for the messages can include a representation for an electronic facsimile, as well as a voice message and an email. | 09-25-2014 |