| Patent application number | Description | Published |
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| 20080215323 | Method and System for Grouping Voice Messages - A method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification. | 09-04-2008 |
| 20080226046 | Integrated Alerting - In a wide-area communication system, users or numbers in the system to be alerted are ranked so to improve the efficiency of the alert calls. Rankings are based on various factors, including whether two or more users are on the same active call, whether a user is on an active call, how recently a user ended a call, and whether a user recently missed a call. Within rankings, there may be multiple callers or numbers. These users may further be ranked, such as by determining which caller is expected to end a call first based on the current elapsed time of the call and the average call duration for that user or number. | 09-18-2008 |
| 20080226049 | LOCATION BASED MIXER PRIORITIES IN CONFERENCES - In one embodiment, a method includes identifying a plurality of locations associated with a conference system that has a conference server and a mixer, and prioritizing the locations by assigning a first priority to at least a first location and assigning a second priority to a second location. The second priority is lower than the first priority. The method also includes processing received media streams such that media streams received from endpoints associated with the first location are processed as having a higher priority than media streams received from endpoints associated with the second location. | 09-18-2008 |
| 20080226059 | Method and system for managing calls - A method for managing calls includes allocating a plurality of agents among a plurality of queues, receiving a plurality of calls each for connection with at least one of the plurality of agents, and assigning each of the plurality of calls to a queue of the plurality of queues. The method further includes monitoring a dynamic value profile for each of the plurality of queues. The dynamic value profile for a queue is calculated based on one or more financial attributes of the current calls in the queue. The method includes determining that the dynamic value profile for a first queue is greater than the dynamic value profile for a second queue. In addition, the method comprises reallocating one or more of the plurality of agents, among the plurality of queues in response to determining that the dynamic value profile for the first queue is greater than the dynamic value profile for the second queue. | 09-18-2008 |
| 20080232248 | MULTIMODAL MULTILEVEL PRECEDENCE AND PREEMPTION - A device comprising a network resource controller to preempt at least one multiple-user session over a primary modality of communication according to a precedence-level associated with users of the multiple-user session and to switch the multiple-user session to an alternate modality of communication without disconnection of the multiple-user session, | 09-25-2008 |
| 20080240004 | CONTROLLING A JITTER BUFFER - A method and a network device for controlling a jitter buffer are disclosed. The method comprises providing a jitter buffer to counter the effect of jitter in a communication channel and comprises determining a duplex mode of the communication channel. The method further comprises adjusting parameters of the jitter buffer in response to determination of the duplex mode, half-duplex mode and full-duplex mode respectively having respective sets of parameters associated therewith. A network device comprises a jitter buffer to counter the effect of jitter in a communication channel and a controller operable to determine a duplex mode of the communication channel and to adjust parameters of the jitter buffer in response to determination of the duplex mode, half-duplex mode and full-duplex mode having respective sets of parameters associated therewith. | 10-02-2008 |
| 20080242247 | RESOLVING POTENTIAL CONFLICTS IN INTEROPERABILITY COMMUNICATIONS - A communication device and computerized method to address conflicts in Virtual Talk Groups is provided. The method may comprise accessing a database to monitor resources in a plurality of Virtual Talk Groups (VTG) to detect if there is at least a potential conflict of the resources. When the potential conflict is detected, the method comprises identifying at least one resource which is contributing to the potential conflict, and initiating automatically an electronic communication to identify the potential conflict. In response to the electronic communication, a new VTG may be initiated and terminals of administrators associated with the conflicting resource may be assigned to the new VTG. Each administrator may administer an associated VTG. | 10-02-2008 |
| 20080280637 | Method and System for Handling Dynamic Incidents - A method for handling dynamic incidents includes initiating a first policy in response to a first incident. The first policy comprises a plurality of actions to be performed in response to the first incident. The method also includes creating at least one virtual talk group comprising a plurality of endpoints of different communication networks communicating using a respective communication protocol. The method further includes monitoring a plurality of events via a plurality of sources. At least one source comprises an endpoint from the plurality of endpoints of the virtual talk group. The method additionally includes detecting a deviation event and storing information indicative of the deviation event. | 11-13-2008 |
| 20080299940 | INTEROPERABILITY AND COLLABORATION SYSTEM WITH EMERGENCY INTERCEPTION MONITORING - Methods and apparatus for automatically connecting an emergency caller with appropriate responders within an interoperability and collaboration system. According to one aspect of the present invention, a method includes obtaining a request for a response, and identifying a first location from which the request originated. The request is obtained from a source that utilizes a phone and is located at the first location. The method also includes identifying at least one potential responder that may be capable or appropriate for providing the response. Finally, the method also includes creating a virtual talk group that includes the source and the potential responder. The potential responder may listen substantially directly to communications from the source within the virtual talk group using a land mobile radio. | 12-04-2008 |
| 20080310398 | CALL PRIORITY BASED ON AUDIO STREAM ANALYSIS - A method and system of prioritizing calls based on audio stream analysis includes receiving a plurality of calls, wherein each call comprises an audio stream. The audio stream associated with one of the calls is analyzed for pre-determined audio characteristics. The call is processed based on the audio characteristics of the call. A system for prioritizing calls includes a multipoint control unit for receiving calls. An audio stream capture system captures an audio stream from the calls. The audio stream is analyzed by the capture system according to one or more selected criteria and an urgency priority ranking is determined for each call. The calls are ranked in a queue database according to urgency priority. A controller manages the audio stream capture system, the audio analyzer and queue database computer system. | 12-18-2008 |
| 20080313711 | MANAGING STATUS AND ACCESS FOR A VARIABLE SOURCE CONTENT STREAM - In one embodiment, a method can include: receiving rules in an interoperability server, the rules being related to access control for an endpoint coupled to a variable source content stream via a multicast network; and sending to the endpoint using in-band controls of the variable source content stream via the multicast network: a description of content streams available for selection by the endpoint; a procedure for selecting an available content stream; and permission for accessing the selected content stream, the permission being based on the rules. | 12-18-2008 |
| 20090003578 | ENHANCING CONTACT CENTER INTERACTIONS FOR PEOPLE HAVING IMPAIRED SENSES - A method and apparatus is provided for emulating an impairment of a person. The method comprises determining a type of sensory impairment of a person communicating with an agent endpoint device and applying a configuration filter corresponding to the determined type of sensory impairment to output at the agent endpoint device to emulate the sensory impairment of the person. Determining the type of sensory impairment may comprise determining a hearing impairment of the person or a type of color-blindness of the person. | 01-01-2009 |
| 20090005073 | Method and System for Using Signal Quality Information - A method includes receiving destination information comprising a desired destination and receiving regional signal quality information comprising signal quality information associated with one or more regions of an area. The method also includes determining a first route to the desired destination based on the regional signal quality information. | 01-01-2009 |
| 20090005097 | Method and System for Automatically Identifying Wireless Signal Quality of a Region - A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality. | 01-01-2009 |
| 20090009588 | Recognition of human gestures by a mobile phone - In one embodiment, a method includes electronically detecting a gesture of a user listening to a speaker via a communication device, and generating an audible and/or visual response that corresponds to the gesture. The audible and/or visual response is then communicated to the speaker. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. | 01-08-2009 |
| 20090024389 | Text oriented, user-friendly editing of a voicemail message - A system in one embodiment includes a server associated with a unified messaging system (UMS). The server records speech of a user as an audio data file, translates the audio data file into a text data file, and maps each word within the text data file to a corresponding segment of audio data in the audio data file. A graphical user interface (GUI) of a message editor running on an endpoint associated with the user displays the text data file on the endpoint and allows the user to identify a portion of the text data file for replacement. The server being further operable to record new speech of the user as new audio data and to replace one or more segments of the audio data file corresponding to the portion of the text with the new audio data. | 01-22-2009 |
| 20090028520 | DIGITAL VIDEO RECORDER COLLABORATION AND SIMILAR MEDIA SEGMENT DETERMINATION - In one embodiment, a method for performing actions with media information using a digital video recorder is provided. In one embodiment, a user may mark a media segment in media using a digital video recorder. Characteristics for the media segment are then determined. A second media segment in second media may then be determined. For example, the second media segment may have similar characteristics to the first media segment. In one example, an advertisement that is similar to the advertisement marked as the first media segment may be determined. An action may then be performed with the second media segment. For example, the second media segment may be removed from the second media. | 01-29-2009 |
| 20090030693 | AUTOMATED NEAR-END DISTORTION DETECTION FOR VOICE COMMUNICATION SYSTEMS - In one embodiment, a method for providing voice quality assurance is provided. The method determines voice information for an end point in a voice communication system. The voice information may be from an ingress microphone. The method determines if the voice quality is considered degraded based on an analysis of the voice information. For example, the voice information may indicate that it is distorted, too loud, too soft, is subject to an external noise, etc. Feedback information is determined if the voice quality is considered degraded where the feedback information designed to improve voice quality at an ingress point for a user speaking. The feedback information is then outputted at the end point to the user using the end point. | 01-29-2009 |
| 20090043502 | System and Method for Navigating Using Multiple Modalities - A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality. | 02-12-2009 |
| 20090052339 | COMMUNICATION SYSTEM WITH STATE DEPENDENT PARAMETERS - In one embodiment, an apparatus can include: a status detector configured to determine a status associated with an input stream; a parameter controller configured to adjust a parameter in response to a change in the status; and a rendering controller configured to receive the input stream, and to provide a rendered stream in response to the input stream and the parameter. | 02-26-2009 |
| 20090054010 | FLOOR CONTROL OVER HIGH LATENCY NETWORKS IN AN INTEROPERABILITY AND COLLABORATION SYSTEM - Methods and apparatus for assigning floor control based upon when a floor control request was initiated are disclosed. In one embodiment, a method includes receiving a first request for floor control from a first endpoint and granting the floor control to the first endpoint. The method also includes receiving a second request for floor control from a second endpoint, that has approximately the same priority level as the first endpoint, and determining if the first request was initiated from the first endpoint at approximately the same time or earlier than the second request was initiated from the second endpoint. If it is determined that the first request was not initiated from the first endpoint at approximately the same time or earlier than the second request was initiated from the second endpoint, then floor control is preempted from the first endpoint and granted to the second endpoint. | 02-26-2009 |
| 20090074012 | BUFFERING A MEDIA STREAM - An apparatus and method of buffering a media stream is provided. The method may comprise receiving a plurality of IP packets of the media stream, each packet providing a fragment of a portion of the media stream. Thereafter, the portion of media stream may be buffered in a jitter buffer using the fragments provided by the received packets. Further, the portion of the media stream may be buffered in a replay buffer using the fragments provided by the received packets. The replay buffer may be larger than the jitter buffer and a first received fragment and a second received fragment may be combined. The second received fragment may have been discarded by the jitter buffer. A media stream may then be played back using media from the replay and/or jitter buffer. | 03-19-2009 |
| 20090086933 | CALL ROUTING USING VOICE SIGNATURE AND HEARING CHARACTERISTICS - In an example embodiment, a system that appropriately routes calls to an agent at a contact center based on the agent's voice and/or hearing characteristics. The agent is selected by matching speech and hearing characteristics of a caller with the speech and hearing characteristics of an agent. In order to find the best match for the caller, the contact center determines if the caller is hearing impaired, and if so determines a suitable frequency range for the caller. If a match cannot be found, the agent's and/or caller's voice may be shifted in real time and adjusted to a frequency range that is best suited for the caller. | 04-02-2009 |
| 20090086943 | Identification of multiple persons on a phone call - A method in one embodiment includes receiving input identifying a plurality of callers within a listening or speaking range of a phone device being used to place a call. The input is then sent over a packet-based network to a server that authenticates and authorizes each of the callers to the call. Following authentication and authorization by the server, a name or caller ID of each of the callers is sent to a destination endpoint device of the call. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. | 04-02-2009 |
| 20090097677 | Enhancing Comprehension Of Phone Conversation While In A Noisy Environment - In one embodiment, one or more users may be participating in a conversation. In one example, a first user may be speaking into a speaker end device and a second user may be listening at a listener end device. The second user may be in an environment where noise may be present. Particular embodiments determine characteristics of the noise at the listener end device. Characteristics of a voice signature for a user speaking with the speaker end device are also determined. Comprehension enhancement of voice signals received from speaker end device is then performed based on characteristics of the noise at the listener end device and characteristics of the voice signature. For example, the signature of the voice signals may be altered to lessen the overlap with the noise. | 04-16-2009 |
| 20090100468 | FACILITATING REAL-TIME TRIGGERS IN ASSOCIATION WITH MEDIA STREAMS - In one embodiment, a Media Analysis and Delivery System obtains a set of media delivery rules, wherein the set of media delivery rules includes one or more triggers, each of the triggers identifying a topic of interest. The Media Analysis and Delivery System examines a media stream for at least one of the one or more triggers in accordance with the set of media delivery rules. The Media Analysis and Delivery System provides at least a portion of the media stream in response to at least one of the triggers in accordance with at least one of the set of media delivery rules. | 04-16-2009 |
| 20090111431 | Functionality Distribution for a Mobile Endpoint - In an embodiment, a method includes identifying a first component device of a plurality of component devices in a communication network and determining that the first component device is operable to perform a first function of a plurality of functions associated with a mobile endpoint. The method also includes distributing the first function from the mobile endpoint to the first component device in response to determining that the first component device is operable to perform a first function of the plurality of functions associated with the mobile endpoint. | 04-30-2009 |
| 20090111456 | Mesh Communication Network and Devices - A method for communicating in a wireless communication network includes establishing a first direct communication link with a base transceiver station and communicating data associated with a communication session over the first direct communication link. The method also includes establishing a mesh connection to the base transceiver station. The mesh connection includes at least one mesh communication link with at least one intermediate communication device of a plurality of communication devices in the wireless network, the at least one intermediate communication device communicating with the base transceiver station over a second direct communication link with the base transceiver station. The method further includes switching between communicating data associated with the communication session over the first direct communication link and communicating data associated with the communication session over the mesh connection. | 04-30-2009 |
| 20090115835 | Visually Enhancing a Conference - A method for visually enhancing a conference includes receiving a first request to enhance a first object. The method also includes establishing a visual conference between at least a local participant and a remote participant. The method additionally includes receiving a visual communication and detecting a reference to the first object in the visual communication. The method further includes, upon detecting the reference to the first object in the visual communication, enhancing for presentation the first object in the visual communication based on the first request. | 05-07-2009 |
| 20090119115 | Customizing A Target Using An Endpoint - In one embodiment, customizing a target using an endpoint includes receiving customization parameters through a wireless link, where a customization parameter designating a setting for a feature of a target. The customization parameters are stored at the endpoint. A customization request comprising the customization parameters is generated. The customization request is sent to a customizer of the target to customize the target. | 05-07-2009 |
| 20090125948 | Communication Processing Based on Television Use - In one embodiment, a method includes receiving a first user profile comprising at least one rule associated with at least one show. The at least one rule is activated upon the occurrence of a first event. The method also includes detecting the occurrence of the first event. Upon detecting the occurrence of the first event, the method further includes activating the at least one rule and processing a first communication based on the at least one rule. | 05-14-2009 |
| 20090128285 | Providing An Endpoint Access To A Locked Target - In one embodiment, providing an endpoint access to a locked target includes receiving a virtual key at a grantee endpoint through a wireless link. The virtual key results from a permission from a grantor endpoint, and is operable to unlock a physical lock of the target. The virtual key is wirelessly transmitted to a management system of the target to unlock the lock. | 05-21-2009 |
| 20090131085 | Supporting Communication Among Endpoints In A Geographical Area - In one embodiment, a method includes receiving a request message from a requesting endpoint, where the request message requests a communication session corresponding to an area. An area-based group comprising one or more endpoints associated with the area is identified. The area-based group allows the endpoints to communicate with each other in the communication session. The requesting endpoint is added to the area-based group to allow the requesting endpoint to communicate with the one or more endpoints in the communication session. | 05-21-2009 |
| 20090146779 | Home entertainment system providing presence and mobility via remote control authentication - An apparatus in one embodiment is operable to receive, from a remote control device associated with a video display device, biometric input of a user. Responsive to a match of the biometric input with stored biometric data of the user, the user is authenticated. The remote control device and/or the video display device are then configured based on user settings associated with the stored biometric data of the user. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. | 06-11-2009 |
| 20090157842 | System and Method for Using an Aggregation Server with Client Devices - In one embodiment, a system includes one or more client devices and a server. The client devices store media files and communicate selection information to the server. The server receives the selection information from the one or more client devices, selects media files for a playlist using the selection information, and generates a playlist of the selected media files. | 06-18-2009 |
| 20090158382 | System and Method for Using Mobile Media Players in a Peer-to-Peer Network - In one embodiment, a system comprises a first mobile media player and a second mobile media player. The first mobile media player stores first media files, and the second mobile media player stores second media files. The first mobile media player and second mobile media player communicate with one another in a peer-to-peer network to generate a playlist and to play media files from the playlist. | 06-18-2009 |
| 20090175193 | COMMUNICATION PARADIGM SWITCHING BASED ON LINK QUALITY INFORMATION - In an example embodiment, a method is provided that accesses a list of communication preferences. The list identifies a communication paradigm and a different communication paradigm. Link quality information associated with the communication paradigm also is accessed. Based on the link quality information, communication may be switched from the communication paradigm to the different communication paradigm. | 07-09-2009 |
| 20090179752 | MOBILE DEVICE SAFETY - In an example embodiment, an automatic warning system that warns users of personal mobile devices (such as cellular telephones and portable music players) when they enter or are near the threshold of a hazardous area while using their mobile device. In an example embodiment, the mobile device is automatically paused upon entering a street and resumes when the user has crossed the street. In a cellular telephone embodiment, calls are automatically put on hold upon entering the hazardous area, optionally the other parties to the call are informed of the reason for the hold, and the call is automatically resumed when all parties have left the hazardous area. | 07-16-2009 |
| 20090184843 | Traffic Flow Based Displays - A method includes determining a first flow characteristic of a flow, the flow comprising at least one targeted user. The method also includes generating for display a first message based on the first flow characteristic of the flow. | 07-23-2009 |
| 20090203394 | Location Based Handoff - A method includes determining a coverage area for each of a plurality of base stations. The method also includes receiving a first location parameter indicative of a mobile unit's location. The method further includes transitioning a first connection between the mobile unit and a first base station of the plurality of base stations to a second connection between the mobile unit and a second base station of the plurality of base stations. The transition is based on the coverage areas of the first base station and the second base station and the first location parameter. | 08-13-2009 |
| 20090204320 | Traffic Predictive Directions - A method includes receiving a request to determine a route between a starting location and a destination location. The method also includes determining a first route between the starting location and the destination location using predictive traffic data for at least one location between the starting location and the destination location. The method further includes providing the first route. | 08-13-2009 |
| 20090210496 | SYSTEM AND METHOD FOR LEAVING AND RETRIEVING ELECTRONIC MESSAGE NOTES - Methods and apparatus for allowing a message to be left for an expected user of a network application are disclosed. According to one embodiment, a method includes determining when a first user has requested access to a first application, and determining if there is a message for the first user when it is determined that the first user has requested access to the first application. The method also includes informing the first user of the message if it is determined that there is the message for the first user, as well as providing the first user with access to the first application after informing the first user of the message and after the first user acknowledges that the first user has been informed of the message. | 08-20-2009 |
| 20090216835 | GROUP MUTE - In an example embodiment, a technique that allows members of a group at multiple locations to have private conversations within members of the group while participating in a conference call. Group members are defined and divided into virtual conference rooms. When a group mute is requested, signals originating from members of the group are distributed to locations where group members are present, while all participants of the conference call, including the members of the muted group, receive un-muted media signals. | 08-27-2009 |
| 20090220066 | SYSTEM AND METHOD FOR SEAMLESS TRANSITION OF A CONFERENCE CALL PARTICIPANT BETWEEN ENDPOINTS - In one embodiment, a method includes maintaining a first connection with respect to a conference call on a first endpoint associated with a user. The method also includes determining if the user has requested a second connection with respect to the conference call, and establishing the second connection with respect to the conference call if the user has requested the second connection. Finally, the method includes replacing the first connection with the second connection with respect to the conference call if the user has requested the second connection. Replacing the first connection with the second connection includes establishing the second connection with respect to the conference call through a second endpoint associated with the user. The second connection is established transparently with respect to the conference call, and replaces the first connection transparently. | 09-03-2009 |
| 20090232114 | PRIORITY-BASED MULTIMEDIA STREAM TRANSMISSIONS - A method is provided that accesses a priority and a multimedia stream to be transmitted. The priority then is embedded within the multimedia stream. The multimedia stream thereafter is transmitted. Another method is provided that receives the multimedia stream that includes the priority. Here, another priority is accessed and both priorities are compared. The control of multimedia stream transmissions to other communication devices is based on this comparison. | 09-17-2009 |
| 20090274283 | ENHANCED DIRECTORY FOR COMMUNICATIONS DEVICES - In one embodiment, a method includes establishing a call, and continuously monitoring the call from or using a first endpoint associated with the call. Monitoring the call includes identifying when an information element associated with the call has changed. The method also includes determining when the information associated with the call has changed, and storing a representation of the information element in an enhanced directory arrangement associated with the first endpoint when the information associated with the call has changed. | 11-05-2009 |
| 20090285220 | STREAM REGULATION IN A PEER TO PEER NETWORK - Techniques for regulating streams in a Peer-to-Peer (P2P) network are provided. By establishing a priority of a stream, certain users may have some level of assurance that their stream will be received by other peers. The priority may be established based on a variety of parameters including, for example, an identification of the user, a communications channel used for a multicast session, and/or a role of the user. | 11-19-2009 |
| 20090288162 | SYSTEM AND METHOD FOR DEFENDING AGAINST DENIAL OF SERVICE ATTACKS ON VIRTUAL TALK GROUPS - In one embodiment, a method includes establishing a first virtual talk group (VTG) that includes a plurality of endpoints and has a first multicast address. The plurality of endpoints includes a first endpoint and a second endpoint. The method also includes monitoring traffic associated with the first VTG, determining when a denial of service (DOS) attack is indicated by the traffic, and identifying at least one rogue endpoint responsible for the DOS attack when it is determined that the DOS attack is indicated. The first endpoint and the second endpoint are notified that they are to participate in a dynamic switchover to a second VTG when a DOS attack is indicated. The second VTG is established using a second multicast address, and includes the first endpoint and the second endpoint, but not the rogue endpoint. | 11-19-2009 |
| 20090298525 | INTEROPERABILITY AND COMMUNICATIONS SYSTEM DYNAMIC MEDIA PROXY BASED ON CAPABILITY NEGOTIATION - A system and methodology to facilitate communication between non-compatible communication devices by utilization of a dynamic media proxy is provided. Information associated with an endpoint, such as, media capabilities, identity and system resource information is collected. Media proxy'ing is performed as part of capability negotiation. A dynamic media proxy is employed based on an analysis of the collected information. An analysis component can identify an endpoint that does not adhere to specific rules of transmission and can dynamically connect such an endpoint to a VTG (virtual talk group) via a proxy to prevent the endpoint from transmitting media into an active VTG that already has multiple talkers streaming media. Additionally, the location where media processing can occur can be dynamically determined based on the available system resources. | 12-03-2009 |
| 20100013905 | FLOOR CONTROL IN MULTI-POINT CONFERENCE SYSTEMS - In one embodiment, a conference with multiple end points is provided. At the locations, multiple screens may be configured to display video from a portion of the multiple end points. Video from multiple locations is output onto the multiple screens, such as video streams from N different segments are output on N different screens. The video output may be determined based on a first dimension of the floor control algorithm. A push-to-talk input may then be received from a button. A video segment associated with the push-to-talk button is then determined and the video segment is output on one of the multiple screens in response to receiving the push-to-talk input. The push-to-talk input may be used by users that cannot actively participate in the first dimension of the floor control algorithm. For example, users using sign language cannot speak louder and thus by using the push to talk button or hand gestures can indicate their desire to be switched in as one of the displayed segments. | 01-21-2010 |
| 20100014653 | METHOD AND APPARATUS FOR SCHEDULING CALLBACKS VIA OFFLINE OFFER TASKS TO KNOWLEDGE WORKERS - In one embodiment, a method includes a request that is obtained by a call center system from a customer. The method also includes identifying a first set of experts that includes at least a first expert suitable for, or capable of, processing the request. The first expert is offline with respect to the call center system. An offer task is created and provided to the first set of experts. The offer task identifies the request and initiates the scheduling of a callback to address the request. | 01-21-2010 |
| 20100033580 | ACCESS TO VIDEO STREAMS ON MOBILE COMMUNICATION DEVICES - A method and apparatus to provide access to video streams associated with communication channels in a communication network are described. The method may comprise monitoring selection of a communication channel by a user of a mobile communication device, identifying at least one video feed associated with the selected channel, and providing access to the mobile communication device to the selected at least one video feed. Providing access may comprise associating the selected video stream with the mobile communication device. | 02-11-2010 |
| 20100034201 | METHOD AND APPARATUS FOR UNICAST AND MULTICAST MEDIA PROCESSING - A method and apparatus for unicast and multicast media processing is provided. The method may comprise receiving multicast packets communicating a plurality of media streams from a plurality of communication endpoints. Each communication endpoint may have an associated individual media stream. The method inspects the multicast packets to identify each individual media stream with which the packet is associated and individually processes each individual media stream. At least one individual media stream is unicast from its associated buffer to a unicast communication endpoint of the plurality of communication endpoints. In an example embodiment, the method may identify media capabilities of the unicast communication endpoint. The plurality of media streams may form part of a virtual talk group (VTG) in an audio conference. | 02-11-2010 |
| 20100056194 | IDENTIFYING CHANNELS IN A COMMUNICATION NETWORK - A method and apparatus to identify channels in a communications network are described. The method may comprise receiving communications on a plurality of communication channels including at least a first communication channel and a second communication channel. The method identifies when a channel change occurs from the first communication channel to the second communication channel. An audio identifier associated with the second communication channel is then included in an audio stream communicated via the second communication channel. | 03-04-2010 |
| 20100056196 | SYSTEM AND METHOD FOR PROVIDING PRESENCE BASED TRUNKING IN A NETWORK ENVIRONMENT - A method is provided in one example implementation and the method includes interacting, via a first communication resource manager located in a first domain, with a second communication resource manager located in a second domain. The method further includes determining whether to establish a link for multicasting between users in the first domain and users in the second domain, and the link between the domains is established based on presence data of at least one user in the first domain and at least one user in the second domain. | 03-04-2010 |
| 20100114389 | DISTRIBUTING POWER TO NETWORKED DEVICES - A method and an apparatus to distribute power to a networked apparatus are provided. The apparatus may comprise a communication module to receive sensor data via a communication network connected to a plurality of sensors operatively located within a building. The plurality of sensors may be to provide sensor data identifying a presence of one or more persons in the building. The apparatus includes a policy engine including a plurality of rules, each rule associated with at least one powered device located within the building. A power control module is configured to adjust power supplied to the at least one powered device based on the rule. Power to the powered devices may be provided over a power over Ethernet network. | 05-06-2010 |
| 20100132010 | IMPLEMENTING POLICIES IN RESPONSE TO PHYSICAL SITUATIONS - A method and apparatus is described to implement policies associated with physical situations (e.g., supply of power, occurrence of a fire, etc.). The method may comprise accessing sensor data captured by a sensor monitoring a physical situation to identify at least one activity occurring during the physical situation. A policy database including a plurality of policies may be accessed to identify at least two lower-level policies associated with the physical situation. Further, the policy database may be accessed to identify at least one higher-level policy associated with the physical situation. The higher-level policy may control implementation of the at least two lower-level policies. | 05-27-2010 |
| 20100135481 | ECHO MITIGATION IN A CONFERENCE CALL - In an example embodiment, an example method is provided for echo mitigation in a conference call. In this method, a test audio signal is transmitted to a conference endpoint and as a result, an echo associated with the transmittal of the test audio signal is received. One or more parameters of the echo are then identified and an echo mitigation process is selected from multiple echo mitigation processes based on the identified parameters. The selected echo mitigation process is then applied. | 06-03-2010 |
| 20100159975 | System and Method for Providing a Trunked Radio and Gateway - A method is provided in one example and includes receiving a first channel release notification from a communication network at a trunked radio network gateway connecting one or more trunked radio networks to the communication network. The method also includes determining whether the first channel release notification was generated in response to an initial seizure or a release of a channel in a trunked radio network of the gateway. The method further includes suppressing transmission of a further channel release notification based on data included in the first channel release notification that indicates an origin of the channel seizure or the release causing the first channel release notification to be generated. In more specific embodiments, the data includes parameter values indicating an originating source for the seizure or the release and a responding source generating the channel release notification. | 06-24-2010 |
| 20100159977 | System and Method for Providing Channel Configurations in a Communications Environment - A method is provided in one example embodiment and includes monitoring a plurality of channels provisioned for an endpoint. The method also includes reacting to an alert message by adjusting one of the channels for the endpoint. The adjustment is a selected one of increasing a volume associated with the channel receiving the alert message, or changing a spatial direction from which the alert message and an associated media stream are conveyed to the endpoint. In other embodiments, the adjustment provisions the alert message from a left ear to a right ear of an end user of the endpoint. In still other embodiments, the adjustment includes determining which is a primary channel of the channels and provisioning the alert message to the primary channel of the endpoint. The media stream associated with the alert message is also moved to a same spatial direction along with the alert message. | 06-24-2010 |
| 20100161727 | System and Method for Accelerating a Wide Area Notification - A method is provided that includes evaluating a message to be communicated to one or more persons and evaluating social network data that is indicative of a social network of the persons. The social network of the persons is used as a basis for communicating the message to one or more persons in the social network. In other embodiments, a selected one of the persons in the social network responds to receiving the message by sending the message to other persons in another social network to which the selected person belongs. In still other embodiments, the social network can be restricted to persons associated with a geographical area and the geographical area can be associated with a location from which the message originates. In yet other embodiments, communicating the message comprises making a telephone call or communicating the message comprises out-of-band signaling. | 06-24-2010 |
| 20100197333 | Method and System for Communicating Media Based on Location of Media Source - A method for communicating media based on location of media source includes receiving communications from a plurality of endpoints. Each communication comprises a media message and location information identifying a location of its transmitting endpoint. The method includes receiving a selection of a geographical area and comparing the location information of each communication with the selected geographical area. The method also includes presenting to a user each message received from each endpoint of the plurality of endpoints located within the selected geographical area. | 08-05-2010 |
| 20100211680 | APPARATUS AND METHOD TO ALLOCATE LIMITED RESOURCES - A computerized method and apparatus to allocate a shared resource are described. The method may comprise accessing sensor data corresponding to an availability of the shared resource, and identifying when the availability of the shared resource reaches a threshold level below which the activities compete for the shared resource. Thereafter, when the activities compete for the shared resource, the method may allocate at least a portion of the shared resource to the activity associated with an active policy having a higher priority. | 08-19-2010 |
| 20100225732 | SYSTEM AND METHOD FOR PROVIDING THREE DIMENSIONAL VIDEO CONFERENCING IN A NETWORK ENVIRONMENT - A method is provided in one example embodiment and includes receiving data indicative of a personal position of an end user. A media stream is selected from a plurality of media streams to be transmitted to the end user based on the personal position. The selected media stream includes image data of an object captured by a camera and the image data is used to construct a three-dimensional rendering of the object. In more specific embodiments, the media stream selection is executed by a server configured to be coupled to a network. The camera can be part of a plurality of cameras that capture image data associated with the object and that transmit respective media streams over a network. Once a camera begins transmitting image data over the network and to the end user, other cameras from the plurality of cameras stop transmitting their respective media streams over the network. | 09-09-2010 |
| 20100225735 | SYSTEM AND METHOD FOR PROVIDING THREE DIMENSIONAL IMAGING IN A NETWORK ENVIRONMENT - A method is provided in one example embodiment and includes receiving data indicative of a personal position of an end user and receiving image data associated with an object. The image data can be captured by a first camera at a first angle and a second camera at a second angle. The method also includes synthesizing the image data in order to deliver a three-dimensional rendering of the object at a selected angle, which is based on the data indicative of the personal position of the end user. In more specific embodiments, the synthesizing is executed by a server configured to be coupled to a network. Video analytics can be used to determine the personal position of the end user. In other embodiments, the method includes determining an approximate time interval for the synthesizing of the image data and then delaying audio data based on the time interval. | 09-09-2010 |
| 20100231160 | SYSTEM FOR ASSOCIATING RENEWABLE ENERGY SOURCES AND CONSUMERS - In one embodiment, a system comprises: a renewable energy generator; a renewable energy availability server connected to the renewable energy generator, wherein the renewable energy server is connected to an electric grid and a network, the renewable energy availability server is configured to transmit a right to recharge certificate; a rechargeable device containing a recharge controller, wherein the recharge controller is connected to the electrical grid, the recharge controller configured to receive upon request the right to recharge certificate; and the recharge controller being further capable of enabling charging of the rechargeable device based on the right to recharge certificate. | 09-16-2010 |
| 20100274402 | SYSTEM FOR UTILIZING PREDICTIVE ENERGY CONSUMPTION - In one embodiment, a method includes identifying a first time that is associated with a first demand amount for a resource. The method also includes providing the resource to a device such that the device changes an area temperature from a first temperature to approximately a second temperature that is reached at approximately the first time. The resource is withheld from the device when the second temperature is approximately reached at approximately the first time. | 10-28-2010 |
| 20100283829 | SYSTEM AND METHOD FOR TRANSLATING COMMUNICATIONS BETWEEN PARTICIPANTS IN A CONFERENCING ENVIRONMENT - A method is provided in one example embodiment and includes receiving audio data from a video conference and translating the audio data from a first language to a second language, wherein the translated audio data is played out during the video conference. The method also includes suppressing additional audio data until the translated audio data has been played out during the video conference. In more specific embodiments, the video conference includes at least a first end user, a second end user, and a third end user. In other embodiments, the method may include notifying the first and third end users of the translating of the audio data. The notifying can include generating an icon for a display being seen by the first and third end users, or using a light signal on a respective end user device configured to receive audio data from the first and third end users. | 11-11-2010 |
| 20100284310 | SYSTEM FOR PROVIDING AUDIO HIGHLIGHTING OF CONFERENCE PARTICIPANT PLAYOUT - In one embodiment, a method includes obtaining a first packet associated with a conference that has a first participant associated therewith. The first participant is identified as a principal participant. The method also includes determining if the first packet is associated with the first participant, and providing an audible indication that the first packet is associated with the first participant if it is determined that the first packet is associated with the first participant. | 11-11-2010 |
| 20100306122 | System and Method for Providing an Electronic Literature Club in a Network Environment - A method is provided in one example embodiment and includes receiving progress data associated with an end user reading an electronic piece of literature and receiving a request from the end user to interact with an additional end user about the electronic piece of literature. The method can further include identifying the additional end user who is also reading the electronic piece of literature in order to form a reading group associated with the electronic piece of literature. In more specific embodiments, the identifying further includes identifying progress data for the additional end user such that the reading group is formed of the end users who are at a similar location in the electronic piece of literature. | 12-02-2010 |
| 20110010657 | INTERACTIVE TEXT COMMUNICATION SYSTEM - A communication system quarantines text and then automatically transmits the text across a network at the end of a quarantine time period. This text quarantine period gives a user the chance to edit or delete text for a brief amount of time after the text has been entered. This allows editing or deletion of spelling errors, and inadvertent or indiscriminate text responses before the text is sent to a remote user. Since the text characters are automatically transmitted after the quarantine period, normal human communications and interactions are maintained allowing a receiver to interject or interrupt with text comments in the middle of a received text message. Thus, the communication system maintains the interactive advantages of TTY/TDD systems while also providing the editing flexibility of instant messaging systems. In another aspect of the text system, characters are buffered until they form a complete expression. Upon detection of the completed expression, the buffered characters are sent to the destination endpoint. | 01-13-2011 |
| 20110026500 | LOW LATENCY MESH NETWORK - In an example embodiment, there is disclosed herein an apparatus comprising a wireless transceiver and packet processing logic coupled to the wireless transceiver. The packet processing logic is responsive to receiving a packet from a first node on a first path addressed to a node on a second path via the wireless transceiver to forward the packet on the second path towards the node on the second path via the wireless transceiver. The packet processing logic is further configured to send a reply to the packet to the first node on the first path via the wireless transceiver to a second node on the first path that is within range of the wireless receiver and on the second path to the first node on the first path responsive to determining the wireless transceiver cannot send a message directly the first upstream node. | 02-03-2011 |
| 20110029615 | CONTROLLING THE DISTRIBUTION OF MESSAGES - In an example embodiment, described herein is an apparatus that comprises a user interface, a communication interface, and logic coupled to the user interface and communication interface. The logic is configured to receiving a request via the user interface to forward a message to a recipient to determine whether distribution of the message is restricted to a group. The logic is further configured to determine whether the recipient is a member of the group responsive to determining distribution of the message restricted to a group. The logic is configured to send the message to the recipient via the communication interface responsive to determining the recipient is a member of the group. | 02-03-2011 |
| 20110075883 | Method and System for Recording Automatic Call Distributor Calls - A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file. | 03-31-2011 |
| 20110106337 | AD-HOC MOBILE IP NETWORK FOR INTELLIGENT TRANSPORTATION SYSTEM - A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus | 05-05-2011 |
