Patent application number | Description | Published |
20110029490 | Automatic Checkpointing and Partial Rollback in Software Transaction Memory - While speculatively executing a given one of a plurality of transactions concurrently executing on a computer, carry out write operations in a local data block, and automatically create an entry in a checkpoint log when reading from a shared memory. Continuously conflict check during read and tentative commit operations, and carry out a partial rollback upon detection of a conflict. The partial rollback is based upon the checkpoint log. | 02-03-2011 |
20120284073 | OPTIMIZED COLLABORATION BETWEEN DISTRIBUTED CENTERS OF GLOBAL SERVICE DELIVERY SYSTEMS - A computer implemented method, system, and/or computer program product facilitate optimal collaboration between cells from different service centers for delivering a service to a customer. A cost of collaboration between two cells in different service centers is defined. Each of the two cells is a group of resources capable of executing a same task, and the cost is a 3-Tuple that consists of a monetary cost, a makespan cost, and a skill misalignment cost associated with the collaboration. After establishing acceptable cost ranges for the 3-Tuple based on constraints defined by an enterprise policy, a processor creates multiple collaboration matrices based on different permutations of the 3-Tuple. Once an optimal collaboration function derived from the multiple collaboration matrices is identified, the task is assigned to two optimal cells identified in the optimal collaboration function. | 11-08-2012 |
20120284076 | OPTIMIZING SERVICE DELIVERY SYSTEMS - A computer implemented method, system and/or computer program product optimizes a service delivery system. A processor receives a first set of inputs that describes a current state of a service delivery system and a second set of inputs that describes a cost overhead for the service delivery system. The processor then optimizes the service delivery system in order to derive an optimized service delivery system. | 11-08-2012 |
20120284078 | TOOL FOR MANAGER ASSISTANCE - A computer implemented method, system, and/or computer program product generate an optimal training policy and an optimal promotion policy to accommodate an upcoming project. Required new job positions are identified for an upcoming project. A skillset matrix, which describes a current skill level of each worker in a work unit, and a promotion matrix, which describes historical evaluations of how well each worker achieved predefined goals of past projects, are generated. The skillset matrix is utilized to create an optimal training policy that identifies which workers are in need of additional training in order to qualify for one or more of the identified new job positions, and the promotion matrix is utilized create an optimal promotion policy that identifies which workers will be candidates for being promoted into one or more of the identified said new job positions. | 11-08-2012 |
20120316912 | OPTIMIZING A SHARED SERVICE DELIVERY SYSTEM - A computer implemented method, system, and/or computer program product optimize a shared service delivery system. A model of an existing shared service delivery system is created. Capacity of the existing shared service delivery system is defined according to required resources for existing projects, new projects, and proposed projects. Existing cells of practitioners in the existing shared service delivery system are identified, and any gaps or gluts of capacity in the existing cells of practitioners are identified according to a general predetermined resource requirement for the shared service delivery system. | 12-13-2012 |
20140278689 | ACCOMMODATING SCHEDULE VARIANCES IN WORK ALLOCATION FOR SHARED SERVICE DELIVERY - Accommodating schedule variance in work, in one aspect, may comprise tracking information associated with work packets; identifying one or more work packets deviating from a planned schedule based on the tracking; identifying one or more features associated with the identified one or more work packets; computing metrics associated with the one or more features; prioritizing the identified one or more work packets based on the computed metrics using a predictive model, the predictive model calibrated at least based on historical data; and recommending one or more actions to take associated with the one or more prioritized work packets. | 09-18-2014 |
20140278690 | ACCOMMODATING SCHEDULE VARIANCES IN WORK ALLOCATION FOR SHARED SERVICE DELIVERY - Accommodating schedule variance in work, in one aspect, may comprise tracking information associated with work packets; identifying one or more work packets deviating from a planned schedule based on the tracking; identifying one or more features associated with the identified one or more work packets; computing metrics associated with the one or more features; prioritizing the identified one or more work packets based on the computed metrics using a predictive model, the predictive model calibrated at least based on historical data; and recommending one or more actions to take associated with the one or more prioritized work packets. | 09-18-2014 |
20140297831 | CONTINUOUS IMPROVEMENT OF GLOBAL SERVICE DELIVERY AUGMENTED WITH SOCIAL NETWORK ANALYSIS - Improving global service delivery by augmenting with social network analysis, may comprise identifying social network metrics and key performance indicator metrics; collecting data associated with the social network metrics and the key performance indicator metrics, from on-going work performed in the global service delivery and a social network of practitioners; transforming the data into measurable metric data; determining whether a deviation exists in the measurable metric data; and generating an actionable recommendation in response to determining that the deviation exists. | 10-02-2014 |
20140297837 | CONTINUOUS IMPROVEMENT OF GLOBAL SERVICE DELIVERY AUGMENTED WITH SOCIAL NETWORK ANALYSIS - Improving global service delivery by augmenting with social network analysis, may comprise identifying social network metrics and key performance indicator metrics; collecting data associated with the social network metrics and the key performance indicator metrics, from on-going work performed in the global service delivery and a social network of practitioners; transforming the data into measurable metric data; determining whether a deviation exists in the measurable metric data; and generating an actionable recommendation in response to determining that the deviation exists. | 10-02-2014 |
20140324494 | RISK-LIMITED DISPATCH OF KNOWLEDGE WORK - A real-time monitoring sub-system may monitor resources, work requests, and work progress in an on-going manner in information technology global service delivery provisioning. An integrated management and planning subsystem may simultaneously operate on a plurality of timescales to optimize a service delivery objective under a constraint of schedule risk. The integrated management and planning subsystem may continuously update a work plan based on solving in the on-going manner, the optimized service delivery objective using the monitored resources, work requests and work progress. | 10-30-2014 |
20140324498 | RISK-LIMITED DISPATCH OF KNOWLEDGE WORK - A real-time monitoring sub-system may monitor resources, work requests, and work progress in an on-going manner in information technology global service delivery provisioning. An integrated management and planning subsystem may simultaneously operate on a plurality of timescales to optimize a service delivery objective under a constraint of schedule risk. The integrated management and planning subsystem may continuously update a work plan based on solving in the on-going manner, the optimized service delivery objective using the monitored resources, work requests and work progress. | 10-30-2014 |