Patent application number | Description | Published |
20080280596 | Server-Coordinated Ringtones - An apparatus and methods are disclosed for enabling multiple telecommunications terminals that are associated with a common user to notify their user of the arrival of an incoming message via a ringtone, where the ringtone is: (i) coordinated across the terminals, and (ii) customized for each terminal based on one or more attributes of the terminal. In particular, in the illustrative embodiments a network infrastructure element (e.g., a switch, a wireless base station, a server, etc.) that receives a message directed to a telecommunications terminal sets the values of one or more properties of a ringtone (e.g., tempo, timbre, pitch, rhythm, etc.) based on one or more attributes of the telecommunications terminal (e.g., terminal type, etc.). | 11-13-2008 |
20090029683 | Intelligent ringtone service - An apparatus and methods are disclosed for enabling a telecommunications terminal to notify its user of the arrival of a message via an acoustic or visual signal whose properties are based on attributes of the message. A network infrastructure element (e.g., a switch, a private branch exchange [PBX], a server, etc.) receives a message directed to a terminal and sets the values of ringtone properties (e.g., tempo, volume, pitch, rhythm, etc.) based on attributes of an incoming message (e.g., the sender, a priority, a subject, the location from which the message was sent, etc.). In a first illustrative embodiment the network infrastructure element sends the message and the instantiated ringtone to the terminal, while in a second illustrative embodiment the network infrastructure element sends the message and the property values to the terminal, and the terminal plays a locally-stored ringtone in accordance with the property values. | 01-29-2009 |
20100121672 | System and method for identifying and managing customer needs - The system monitors the activity of customers, agents, and industry-experts in a network for new topics relevant to a business and the interests in those topics. A determination is made automatically if there is enough interest to warrant adding a skill. If there is not enough interest, the system continues to monitor for topics and interests. If there is enough interest, the system automatically projects a resource needed for a skill. The system monitors internal resources and the network to determine if the resource needed for the skill exists in an internal resource. If the resource needed for the skill exists in an internal resource, the internal resource is reallocated. If the resource needed for the skill does exist in the internal resource, the system monitors the network for an external resource that has the skill. | 05-13-2010 |
20100130175 | Intelligent Handling of Message Refusal - An apparatus for intelligently responding when a user refuses an incoming message at a telecommunications terminal is disclosed. In the illustrative embodiments, the apparatus comprises a processor that prompts the user to optionally specify (i) one or more acceptable alternative message delivery mechanisms (e.g., email, text chat, etc.), and/or (ii) one or more alternative devices (e.g., pager, PDA, etc.) when a user refuses an incoming message. For example, a user in a noisy environment who refuses a voice telephone call might specify the following as alternative delivery mechanisms and devices: short message service (SMS) on the user's pager, text chat on the same device as the first message, and email on the user's personal digital assistant (PDA). | 05-27-2010 |
20110078155 | Method for Determining Communicative Value - A method of determining which users are experts and which tags are appropriate without some of the disadvantages of the prior art is described. The level of a user's expertise is determined based on previous tags, the categorization of one or more tags, and the rating of the tags previously left by the user. The appropriateness of a tag is based on previous tagging of information by the user, by the number of times a user has tagged information with the same categorization, and the rating of a user. | 03-31-2011 |
20110078173 | Social Network User Interface - A method to easily, quickly and visually identify experts, relevant tags, information associated with the experts, important topics, and emerging trends without some of the disadvantages of the prior art is disclosed. The present invention provides a novel user interface that connects general queries, users, tags, and information sources together. | 03-31-2011 |
20110228921 | Method and System for Live Collaborative Tagging of Audio Conferences - Methods are disclosed in which participants in a communication session contribute tags—during the course of the communication session—such that the tags are visible to at least some of the participants as the communication session progresses. This creates a “live” collaborative tagging environment. | 09-22-2011 |
20120030232 | SYSTEM AND METHOD FOR COMMUNICATING TAGS FOR A MEDIA EVENT USING MULTIPLE MEDIA TYPES - Disclosed are systems, methods, and non-transitory computer-readable storage media for exchanging and processing tag information between users with different types of communications devices. In operation, tag information is received processed to provide an alternative tag communication to selected participants in the media event. That is, at least a portion of the tags of a media event are used to create an alternate tag communication that can be delivered to participants, together with or separate from the conventional or default tag communication associated with the media event. The alternate tag communications can be used to allow participation of users associated with communications devices incompatible with the media format of default tag communication. Further, the alternate tag information can also be used as a secondary means of communications during a media event. | 02-02-2012 |
20120030244 | SYSTEM AND METHOD FOR VISUALIZATION OF TAG METADATA ASSOCIATED WITH A MEDIA EVENT - A system and method are provided for summarizing multiple aspects of tags associated with media events. In the system and method, tag metadata for tags generated at one or more user interfaces associated with at least one media event is obtained. Thereafter, tags are organized into a hierarchy of tags based on the metadata and a metadata sorting criteria. Additionally, tag significance data for tags is computed based on the metadata and the hierarchy. A visual representation of the tags can then be generated, where indicia for the tags is spatially arranged to visually depict the hierarchy of the tags are selected to visually depict at least a relative significance among sibling tags in the hierarchy. | 02-02-2012 |
20120030263 | SYSTEM AND METHOD FOR AGGREGATING AND PRESENTING TAGS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for aggregating and presenting tags. A system configured to practice the method identifies a type for each tag describing a media event received from a tagging system, generates aggregate tags representing at least a portion of the set of tags based on the identified types, associates each aggregate tag with the media event based on the at least the portion of the plurality of tags represented by each respective aggregate tag, and optionally outputs the aggregate tags with the media event. A system configured to combine media segments based on aggregated tags first retrieves aggregate tags associated with a media event, receives input from a user, identifies a subset of aggregate tags related to the input, and outputs portions of the media event associated with the subset of aggregate tags. | 02-02-2012 |
20120030292 | SYSTEM AND METHOD FOR SUBSCRIBING TO EVENTS BASED ON TAG WORDS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for creating tag subscriptions and notifying users based on tag subscriptions. A system configured to create tag subscriptions receives from a user, as part of a tag subscription request, a tag, a selection of at least one media event to which the tag is to be applied, and a notification threshold. The system then establishes a tag subscription associated with the user based on the tag, the selection of at least one media event, and the notification threshold. A system configured to generate tag notifications based on a tag subscription retrieves a tag subscription including a tag, a selection of a media event, and a notification threshold. The system then monitors tags generated in association with the media event for matches with the tag, and sends a tag notification to a user when matches exceed the notification threshold. | 02-02-2012 |
20120030368 | SYSTEM AND METHOD FOR DISPLAYING A TAG HISTORY OF A MEDIA EVENT - Disclosed are systems, methods, and non-transitory computer-readable storage media for presenting temporal aspects of a group of tags associated with a primary media stream. The temporal aspects of the tags are presented by obtaining temporal metadata for the tags, generating a secondary media stream for the media event based on the temporal metadata, and delivering the secondary media stream to a user terminal, such that the secondary media stream is navigable at the user terminal. The secondary media stream includes a sequence of representations of the tags visually depicting a relative significance of the tags during different intervals of times for the media event. Changes in the relative significance of the tags between successive representations can be depicted by changing at least one of a size, position, a shape, and a color of indicia associated with the tags. | 02-02-2012 |
20120035979 | SYSTEM AND METHOD FOR IMPROVING CUSTOMER SERVICE WITH MODELS FOR SOCIAL SYNCHRONY AND HOMOPHILY - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing resources. A system for managing resources is configured for categorizing users according to at least one of common user characteristics and common user behaviors with respect to at least a first domain to yield a group of users. The system is also configured for identifying at least one user behavior during a first time interval for at least one user in the group of users and associated with an event in a second domain different than the first domain. The system is further configured for providing a response associated with the second domain for at least other users in the group of users during a second time interval after the first time interval. In the various embodiments, the response is based on the event and the at least one user behavior associated with the event. | 02-09-2012 |
20120036446 | SYSTEM AND METHOD FOR OPTIMIZING ACCESS TO A RESOURCE BASED ON SOCIAL SYNCHRONY AND HOMOPHILY - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing resources. A system for managing resources is configured for categorizing users according to at least one of common user characteristics and common user behaviors with respect to at least a first domain to yield a group of users. The system is also configured for identifying a resource associated with at least one user behavior in a second domain different from the first domain during a first time interval for at least one user from the group of users. The system is further configured for modifying an accessibility of the resource, during a second time interval after the first time interval, with respect to the second domain for at least other users in the group of users based on the at least one user behavior. | 02-09-2012 |
20120036448 | SYSTEM AND METHOD FOR PREDICTING USER PATTERNS FOR ADAPTIVE SYSTEMS AND USER INTERFACES BASED ON SOCIAL SYNCHRONY AND HOMOPHILY - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing user interfaces. A system for managing user interfaces is configured for categorizing users according to at least one of common user characteristics and common user behaviors with respect to at least a first domain to yield a group of users. The system is also configured for identifying at least one user behavior with respect to a second domain during a first time interval for at least one user in the group of users. The system is further configured for providing a customized interface for at least other users in the group of users with respect to the second domain during a second time interval after the first time interval. In the system, the content in the customized interface is based on the at least one user behavior. | 02-09-2012 |
20120072845 | SYSTEM AND METHOD FOR CLASSIFYING LIVE MEDIA TAGS INTO TYPES - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for classifying a live media tag into a type. A system configured to practice the method receives a group of tags generated in real time and associated with at least a portion of a live media event, identifies a tag type for at least one tag in the group of tags, and classifies the at least one tag as the tag type. Tag types can include system-defined types, user-entered types, categories, media categories, and text labels. More than one user can generate tags for the media event via more than one tagging platform. The system can further identify the tag type by sending to a user a list of suggested tag types, receiving from the user a selection of a suggested tag type from the list, and identifying the tag type as the suggested tag type. | 03-22-2012 |
20130007604 | SYSTEM AND METHOD FOR A PARTICLE SYSTEM BASED USER INTERFACE - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for simplifying and clarifying user interfaces, both their design and usage. The disclosed system creates and applies rules user options. Upon application of the rules, the system automatically organizes the user options in accordance with the rules, such that the programmer no longer needs to organize every aspect of an options menu and a user can quickly and efficiently choose from the options. Statistics regarding usage and probability are stored to make the options presented more efficient. | 01-03-2013 |
20130007787 | SYSTEM AND METHOD FOR PROCESSING MEDIA HIGHLIGHTS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for processing media highlights. A first method includes displaying a real-time media event to a user, and, upon receiving a first indication from the user at a first time, generating a highlight of the real-time media event based on the first time, the highlight being associated with a portion of the real-time media event at the first time, and associating, in a highlight database, the highlight with an individual profile of the user. The highlight can include parameters for media content and/or duration. The highlight duration can be based on an analysis of content of the real-time media event. Highlights can be assigned to specific highlight categories. Other aspects disclosed herein apply to playback of media highlights during playback of a recorded media event, and managing stored highlights. | 01-03-2013 |
20130031101 | METHOD FOR DETERMINING COMMUNICATIVE VALUE - A method of determining which users are experts and which tags are appropriate without some of the disadvantages of the prior art is described. The level of a user's expertise is determined based on previous tags, the categorization of one or more tags, and the rating of the tags previously left by the user. The appropriateness of a tag is based on previous tagging of information by the user, by the number of times a user has tagged information with the same categorization, and the rating of a user. | 01-31-2013 |
20130081056 | SYSTEM AND METHOD FOR ALIGNING MESSAGES TO AN EVENT BASED ON SEMANTIC SIMILARITY - Disclosed are systems, methods, and non-transitory computer-readable storage media for analyzing an event via social media. A system configured to practice the method segments a document associated with an event based on a plurality of inferred topics to yield a plurality of segments. Next, the system assigns each message in a corpus of messages associated with the event to one of the inferred topics to yield assigned topics. The messages can include at least one of a status update, a tweet, a blog post, a tag, a chat message, a comment, and a check-in. Moreover, the messages can originate from different social networks. Based on the assigned topics, the system then associates each message in the corpus of messages with at least one of the document, a segment from the plurality of segments, and a segment of the event. | 03-28-2013 |
20130216201 | SYSTEM AND METHOD FOR ALIGNING TAGS TO SPECIFIC VIDEO FRAMES - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for receiving from a user a tag associated with a specific temporal location in video content. The system then aligns the tag associates the tag with the specific temporal location, and if necessary, modifies the video content to be playable directly from that specific temporal location. | 08-22-2013 |
20130218888 | SYSTEM AND METHOD FOR ASSIGNING TAGS IN A CALENDAR - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for assigning tags in a calendar. These tags can be hashtags, metadata, or other markings used to identify or classify an item. These tags are received and associated with an event, which can be a previous, present, or future event. A calendar is identified based on the tag and the event. In certain instances this identification lends to a work calendar, whereas in other instances the identification lends to a personal calendar, a community calendar, a shared calendar, or a public calendar. Upon identifying the calendar, the tag is inserted into the identified calendar, and associated with a calendar entry in the calendar, the calendar entry being associated with the event. | 08-22-2013 |
20130273946 | System and Method for Message Notification Based on Text Modification - An apparatus and methods are disclosed for enabling a telecommunications terminal to notify its user of the arrival of a message via an acoustic or visual signal whose properties are based on attributes of the message. A network infrastructure element (e.g., a switch, a private branch exchange [PBX], a server, etc.) receives a message directed to a terminal and sets the values of ringtone properties (e.g., tempo, volume, pitch, rhythm, etc.) based on attributes of an incoming message (e.g., the sender, a priority, a subject, the location from which the message was sent, etc.). In a first illustrative embodiment the network infrastructure element sends the message and the instantiated ringtone to the terminal, while in a second illustrative embodiment the network infrastructure element sends the message and the property values to the terminal, and the terminal plays a locally-stored ringtone in accordance with the property values. | 10-17-2013 |
20130332549 | Cohesive Team Selection Based on a Social Network Model - A method is disclosed that enables the selection of a team of people in an organization, such as a business enterprise, to participate in a task that involves communicating with each other, in which the selection of the team seeks to maximize the team cohesiveness. The illustrative embodiment of the present invention incorporates the use of a social network model to describe the communication pattern in the organization. Based on the relationship between the organization's social network structure and the cohesiveness between the people in the organization, the technique of the illustrative embodiment estimates the dyadic cohesiveness of each pair of people, which is defined as the expected value of relationship strength between each evaluated pair of people. One component of the relationship strength is the number of interactions between the two people in the pair. The technique of the illustrative embodiment then uses the cohesiveness estimates to select teams. | 12-12-2013 |
20140041055 | SYSTEM AND METHOD FOR ONLINE ACCESS CONTROL BASED ON USERS SOCIAL NETWORK CONTEXT - System and method to control access by a user to an online service, the method including: receiving a request from a user to use an application; identifying, via a processor of a computing device, a social networking characteristic of the user; classifying the user based upon the social networking characteristic, to produce a classification of the user; and controlling an access to the online service based upon the classification of the user. The characteristic may be public or private. Controlling access may include permitting, impeding, or facilitating access. Display of a link may be changed, and/or the processing of the link if selected may be changed. Users may be classified at least as preferred, malicious, non-malicious, non-target and generic default. | 02-06-2014 |
20140044246 | SYSTEM AND METHOD FOR DETERMINING CALL IMPORTANCE USING SOCIAL NETWORK CONTEXT - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for determining call importance using social network context. A system can receive a call from a caller and establish the identity of the caller. The system can then retrieve a social network context associated with the caller identity from a social network and determine an importance score for the call using the social network context. Social network contexts can be derived from a social network profile, caller utterances, and a social graph. Based on the importance score, the contact center provides an appropriate level of customer service. The level of customer service a contact center provides can be based on resource availability, call type, call time, agent queue selection, offered communication modalities and customer follow-up. | 02-13-2014 |
20140059126 | CONTEXT AWARE SOCIAL CALLBACK - A server executing a context aware social callback application and method are provided. Posts with action tags made on social media sites or pages that identify a monitoring entity or associated offering are identified. Such posts are analyzed to determine whether they are associated with an identifiable user, and whether they invite interaction. If the identified content is from an identifiable person and if it invites interaction, the application automatically generates a response that is sent to the identified user with a request to engage in further communications. The system can also send the post and/or related information to an agent or other contact center resource for handling. | 02-27-2014 |
20140067936 | SYSTEM AND METHOD FOR MULTIMODAL INTERACTION AIDS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for providing multimodal interaction aids in multimedia events. The system presents a multimedia event to a participant which has limited access to the multimedia event, wherein the limited access prevents the participant from experiencing every mode of the multimedia event. The system also generates a cue associated with the multimedia event, wherein the cue is structured according to the limited access of the participant. The system then transmits the cue to a device associated with the participant. | 03-06-2014 |
20140080454 | System and Method for Message Notification Based on Text Modification - An apparatus and methods are disclosed for enabling a telecommunications terminal to notify its user of the arrival of a message via an acoustic or visual signal whose properties are based on attributes of the message. A network infrastructure element (e.g., a switch, a private branch exchange [PBX], a server, etc.) receives a message directed to a terminal and sets the values of ringtone properties (e.g., tempo, volume, pitch, rhythm, etc.) based on attributes of an incoming message (e.g., the sender, a priority, a subject, the location from which the message was sent, etc.). In a first illustrative embodiment the network infrastructure element sends the message and the instantiated ringtone to the terminal, while in a second illustrative embodiment the network infrastructure element sends the message and the property values to the terminal, and the terminal plays a locally-stored ringtone in accordance with the property values. | 03-20-2014 |
20140081643 | SYSTEM AND METHOD FOR DETERMINING EXPERTISE THROUGH SPEECH ANALYTICS - Systems, methods, and non-transitory computer-readable storage media for determining expertise through speech analytics. The system associates speakers with respective segments of an audio conversation to yield associated speaker segments. The system also identifies a number of times a speaker has spoken about a topic in the audio conversation by searching the associated speaker segments for a term associated with the topic. The system then ranks the speaker as an expert in the topic when the number of times the speaker has spoken about the topic in the audio conversation exceeds a threshold. The audio conversation can include a compilation of a plurality of audio conversations. Moreover, the system can tag the associated speaker segments having the term with keyword tags and match a respective segment from the associated speaker segments with the speaker, the respective segment having a keyword tag. | 03-20-2014 |
20140082100 | VIRTUAL AGENDA PARTICIPANT - Systems, methods, and computer-readable storage media for managing meeting agendas in a meeting or conference via a virtual agenda participant. The system maintains, prior to a communication session, a conference agenda associated with the communication session. During the communication session, the system identifies, via a virtual entity, communication items associated with the communication session to yield identified communication items, wherein the virtual entity dynamically monitors the communication session and processes data associated with the communication session to identify the communication items. The system then compares, via the virtual entity, the conference agenda with the identified communication items to determine which items from the conference agenda have been addressed during the communication session. | 03-20-2014 |
20140172419 | SYSTEM AND METHOD FOR GENERATING PERSONALIZED TAG RECOMMENDATIONS FOR TAGGING AUDIO CONTENT - Systems, methods, and computer-readable storage media for generating personalized tag recommendations using speech analytics. The system first analyzes an audio stream to identify topics in the audio stream. Next, the system identifies tags related to the topics to yield identified tags. Based on the identified tags, the system then generates a tag recommendation for tagging the audio stream. The system can also send the tag recommendation to a device associated with a user for presentation to the user. | 06-19-2014 |
20140185823 | IMMERSIVE 3D SOUND SPACE FOR SEARCHING AUDIO - Systems, methods, and computer-readable storage media for generating an immersive three-dimensional sound space for searching audio. The system generates a three-dimensional sound space having a plurality of sound sources playing at a same time, wherein each of the plurality of sound sources is assigned a respective location in the three-dimensional sound space relative to one another, and wherein a user is assigned a current location in the three-dimensional sound space relative to each respective location. Next, the system receives input from the user to navigate to a new location in the three-dimensional sound space. Based on the input, the system then changes each respective location of the plurality of sound sources relative to the new location in the three-dimensional sound space. | 07-03-2014 |
20140222907 | SYSTEM AND METHOD FOR CONTEXT-AWARE PARTICIPANT MANAGEMENT - System and method to manage an electronic conference hosted by a conference server coupled to a processor and a memory, the method including: receiving, by a communication interface of the conference server, a request from a user to participate in an electronic conference; determining, by the processor, resources needed by the user and resources needed by the electronic conference; determining resource contentions among resources needed by the user and resources needed by the electronic conference; collecting contextual information related to at least one of the user and resources needed by the electronic conference; and resolving, by the processor, contentions among resources needed by the user and resources needed by the electronic conference. | 08-07-2014 |
20140237371 | PRESENTATION PACING SYSTEM AND METHOD - A presentation pacing system includes a monitor module for monitoring a time spent by a speaker on one or more slides while presenting a presentation, the presentation having a plurality of slides. The presentation pacing system further includes a compare module for comparing the monitored time with a pre-recorded time associated with the slides. The presentation pacing system further includes a notification module for notifying the speaker for changing pace of the presentation based at least on the comparison. The presentation pacing system further includes a query module for scheduling and presenting queries of audience to the speaker of the presentation during a slide transition. | 08-21-2014 |
20140241340 | SYSTEM AND METHOD FOR SOFTWARE TURRET PHONE CAPABILITIES - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for software turret phone functionalities. A system can display, via a graphical user interface, graphical elements grouped according to a common attribute. Each of the graphical elements can represent an open communication line connecting a first device associated with a first user with a second respective device associated with a second respective user. The system can receive a selection of a graphical element of the graphical elements from the first user, the selection indicating a selected user associated with a respective device. Based on the selection, the system can manipulate a corresponding open communication line connecting the first device associated with the first user with the respective device associated with the selected user. | 08-28-2014 |
20140250182 | SYSTEM AND METHOD FOR DETECTING AND ANALYZING USER MIGRATION IN PUBLIC SOCIAL NETWORKS - An event selection system for computing user migration pattern across social network pages is provided. The event selection system includes a monitor module to monitor predetermined activities of social media users on preconfigured resources. The event selection system further includes a profile module to build a social media user profile based on the monitored activities of the social media users. The event selection system further includes a computing module to compute user migration patterns based on the social media user profiles. The event selection system further includes a display module to display the user migration patterns on a system user terminal. The event selection system further includes a reporting module configured to produce a report based on the monitored social media user activities. | 09-04-2014 |
20140330651 | SYSTEM AND METHOD FOR SOCIAL MEDIA-AWARE ADVERTISEMENT BROKERING - An advertisement brokering system for social media-aware advertisement brokering is provided. The advertisement brokering system includes a processor and a memory, wherein the memory comprises a rules database and plurality of modules. The memory further comprises a data mining module for mining data from predetermined resources based upon predefined characteristics and behavioral traits of users. The memory further comprises an analysis module for identifying users based on match of the mined data with the predefined characteristics and/or behavioral traits. The memory further comprises a brokering module for offering advertising services to the identified users. The memory further comprises a feedback module for notifying an advertiser corresponding to change in behavioral activities of the identified users after offering advertising services. The memory further comprises a calibration module for calibrating advertising services based on change noticed in behavioral activities of the identified users. | 11-06-2014 |
20140337034 | SYSTEM AND METHOD FOR ANALYSIS OF POWER RELATIONSHIPS AND INTERACTIONAL DOMINANCE IN A CONVERSATION BASED ON SPEECH PATTERNS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for evaluating dominance of participants in a conversation or interaction. An example system configured to practice the method first receives interaction data involving a plurality of participants, and can identify a type of interaction based on the interaction data. The system can parse the interaction data to identify dialog turns, and extract, from the interaction data and dialog turns, a plurality of participant features, wherein the plurality of participant features is selected based on the type of interaction. Then the system can generate, for each of the plurality of participants, a power index based on the respective participant features. | 11-13-2014 |