Patent application number | Description | Published |
20130187796 | LOSSLESS CODING TECHNIQUE FOR CABAC IN HEVC - A system utilizing a lossless coding technique for CABAC in HEVC is described. The system includes a first and second electronic device. The first electronic device encodes according to a lossless coding technique for CABAC in HEVC. The second electronic device decodes according to a lossless coding technique for CABAC in HEVC. | 07-25-2013 |
20130187797 | LOSSLESS CODING WITH DIFFERENT PARAMETER SELECTION TECHNIQUE FOR CABAC IN HEVC - A system utilizing a high throughput lossless coding mode for CABAC in HEVC is described. The system may include an electronic device configured to obtain a block of data to be encoded using an arithmetic based encoder; determine whether the block of data is to be encoded using lossless encoding; in response to determining that the block of data is not to be encoded using lossless encoding, use a first Absolute−3 coding technique to encode the block of data; in response to determining that the block of data is to be encoded using lossless encoding, use a second Absolute−3 coding technique to encode the block of data; wherein the second Absolute−3 coding technique is different than the first Absolute−3 coding technique. | 07-25-2013 |
20130188683 | HIGH THROUGHPUT CODING FOR CABAC IN HEVC - A system utilizing a high throughput coding mode for CABAC in HEVC is described. The system may include an electronic device configured to obtain a block of level values from a bit stream; context decode a level code flag of the block; check whether there is a next level code flag of the block; if there is a next level code flag, determine whether a count of context-coded level code flags is greater than a threshold; in response to determining that the count is not greater than the threshold, bypass decode the next level code flag; in response to determining that the count is greater than the threshold, context decode the next level code flag; recover a block of TQCs or a residual sample using the decoded level code flags; and store the recovered block in a memory device and/or recover video data. | 07-25-2013 |
20130188709 | VIDEO DECODER FOR TILES WITH ABSOLUTE SIGNALING - A system for decoding a video bitstream includes receiving a reference picture set associated with a frame including a set of reference picture identifiers. The reference picture set identifies one or more reference pictures to be used for inter-prediction of the frame based upon its associated least significant bits of a picture order count based upon the reference picture identifiers. The one or more reference pictures is a second or greater previous frame to the frame having the matching reference picture identifier. | 07-25-2013 |
20130188736 | HIGH THROUGHPUT SIGNIFICANCE MAP PROCESSING FOR CABAC IN HEVC - A system utilizing high throughput significance map processing for CABAC in HEVC is described. The system includes a first and second electronic device. The first electronic device encodes a block of level values, and transmits a bitstream to the second electronic device based on the encoding. The second electronic device decodes the bitstream using a high throughput significance map processing technique in order to recover video data corresponding to the block. | 07-25-2013 |
20140037202 | Methods and Systems for Estimation of Additive Noise - Aspects of the present invention are related to systems and methods for estimation of additive noise in an image or in a video sequence. An additive-noise estimate may be computed based on a first significant peak in a histogram of standard-deviation values of patches of an image-channel image associated with an input image. | 02-06-2014 |
20140037222 | Methods and Systems for Detection and Estimation of Compression Noise - Systems and methods for estimation of compression noise in an image or in a video sequence are provided. Difference values in a first direction are computed, and a plurality of statistical feature values for the difference values are computed in association with a plurality of offsets. At least one feature value is computed using the plurality of statistical feature values, and a compression-noise estimate may be determined in accordance with a criterion based on a comparison of the at least on feature value and an associated threshold and an additive noise estimate. | 02-06-2014 |
20140092985 | CONTENT INITIALIZATION FOR ENHANCEMENT LAYER CODING - A system for decoding a video bitstream includes receiving a frame of the video that includes at least one slice and at least one tile and where each of the at least one slice and the at least one tile are not all aligned with one another. | 04-03-2014 |
20140140403 | Methods and Systems for Encoding and Decoding Wide Color-Gamut Video - Aspects of the present invention relate to systems and methods for capturing, encoding and decoding wide color-gamut video. According to a first aspect of the present invention, a plurality of processed image frames are associated with a legacy bit-stream, and a plurality of unprocessed image frames are associated with an enhancement bit-stream. | 05-22-2014 |
20140153843 | JAGGED EDGE REDUCTION USING KERNEL REGRESSION - An image decoder includes a base layer to decode at least a portion of an encoded video stream into a first image having a first image format. The image decoder can generate a color space prediction by scaling a color space of the first image from the first image format into a color space corresponding to a second image format. The image decoder includes an enhancement layer to decode the encoded video stream to generate a second image in the second image format based, at least in part, on the color space prediction. | 06-05-2014 |
20140185674 | Methods and Systems for Inter-Layer Image Prediction Signaling - Embodiments of the present invention comprise systems and methods for predicting high dynamic range (HDR) image blocks with block-specific prediction data, where the systems and methods may comprise low dynamic range (LDR) image data and HDR image data for a target image block, where a scaled, offset LDR image block may be combined with HDR residual image block to form an HDR image block corresponding to the target image block. | 07-03-2014 |
20140241642 | MULTI LAYERED IMAGE ENHANCEMENT TECHNIQUE - A system for enhancing an input image including receiving an input image and filtering the input image with a plurality of non-linear smoothing filters providing a respective plurality of filtered outputs. The system processes a plurality of the filtered outputs with respect to at least one of another of the filtered outputs and the input image to determine a plurality of detail layers. The system filters the plurality of detail layers with a plurality of non-linear smoothing filters providing a respective plurality of smoothed layers. The system adjusts the plurality of smoothed layers in such a manner that regions closer to an edge are enhanced to a lesser extent than regions farther from an edge and combining the adjusted the smoothed layers to provide an enhanced output image. | 08-28-2014 |
20140241646 | MULTI LAYERED IMAGE ENHANCEMENT TECHNIQUE - A system for enhancing an input image including receiving an input image and filtering the input image with a plurality of non-linear smoothing filters providing a respective plurality of filtered outputs. The system processes a plurality of the filtered outputs with respect to at least one of another of the filtered outputs and the input image to determine a plurality of detail layers. The system filters the plurality of detail layers with a plurality of non-linear smoothing filters providing a respective plurality of smoothed layers. The system adjusts the plurality of smoothed layers in such a manner that regions closer to an edge are enhanced to a lesser extent than regions farther from an edge and combining the adjusted the smoothed layers to provide an enhanced output image. | 08-28-2014 |
20150195554 | CONSTRAINTS AND ENHANCEMENTS FOR A SCALABLE VIDEO CODING SYSTEM - A system for decoding a video bitstream that includes constraints for scalable video coding. | 07-09-2015 |
20150208081 | Methods and Systems for Inter-Layer Image Prediction Signaling - Embodiments of the present invention comprise systems and methods for predicting high dynamic range (HDR) image blocks with block-specific prediction data, where the systems and methods may comprise low dynamic range (LDR) image data and HDR image data for a target image block, where a scaled, offset LDR image block may be combined with HDR residual image block to form an HDR image block corresponding to the target image block. | 07-23-2015 |
20150245071 | MOTION-COMPENSATED TEMPORAL FILTERING BASED ON VARIABLE FILTER PARAMETERS - Systems and devices for, and methods of, motion-compensated temporal filtering based on variable filter parameters. A method embodiment includes (a) determining, by a processor having memory, a pixel-related residue image based on a set of differences between a current pixel intensity of a current frame and a corresponding pixel intensity of a previous frame, wherein the corresponding pixel intensity is augmented by a motion-compensated vector of the previous frame; (b) determining an intensity weight based on the determined pixel-related residue image and a temporal filtering parameter; and (c) filtering the pixel intensity of the current frame based on the determined intensity weight and the motion compensated vector of the previous frame. | 08-27-2015 |
20150350665 | VIDEO DECODER WITH CONSTRAINED DYNAMIC RANGE - A technique for decoding video including receiving quantized coefficient level values representative of a block of video representative of a plurality of pixels and a quantization parameter related to the block of video. The technique includes dequantizing the quantized coefficient level values based upon the quantized coefficient level values and the quantization parameter only if the quantized coefficient level values and the quantization parameter are jointly within a predefined range of acceptable values. The technique also includes inverse transforming the dequantized coefficients to determine a decoded residue. | 12-03-2015 |
20150356707 | JAGGED EDGE REDUCTION USING KERNEL REGRESSION - An image decoder includes a base layer to decode at least a portion of an encoded video stream into a first image having a first image format. The image decoder can generate a color space prediction by scaling a color space of the first image from the first image format into a color space corresponding to a second image format. The image decoder includes an enhancement layer to decode the encoded video stream to generate a second image in the second image format based, at least in part, on the color space prediction. | 12-10-2015 |
20160093026 | IMAGE ENHANCEMENT USING SEMANTIC COMPONENTS - A system for determining a high resolution output image that includes receiving a low resolution image and determining an intermediate high resolution image. The system detects semantic features based upon the input image and selects corresponding semantic components from a database based upon the detected semantic features. The first intermediate high resolution image is modified based upon information from the corresponding semantic components to determine the high resolution output image. | 03-31-2016 |
Patent application number | Description | Published |
20130223521 | HIGH THROUGHPUT RESIDUAL CODING FOR A TRANSFORM SKIPPED BLOCK FOR CABAC IN HEVC - A system utilizing a high throughput residual coding mode for CABAC in HEVC is described. The system may include an electronic device configured to obtain a bitstream; recover a binary symbol from the obtained bitstream; determine whether the binary symbol is to be decoded using a high throughput residual coding mode; in response to determining that the binary symbol is not to be decoded using the high throughput residual coding mode, use a first coding technique to obtain a block of Transformed and Quantized Coefficients (TQCs); and, in response to determining that the binary symbol is to be decoded using the high throughput residual coding mode, use a second different coding technique to obtain a residual sample. | 08-29-2013 |
20130301738 | MODIFIED CODING FOR A TRANSFORM SKIPPED BLOCK FOR CABAC IN HEVC - In an example, an electronic device of a decoder is configured to obtain a bit stream and recover a binary symbol from the obtained bit stream. The electronic device is configured to determine whether the binary symbol is to be decoded using a modified transform skip mode. The electronic device is configured to, in response to determining that the binary symbol is not to be decoded using the modified transform skip mode, determine a first TS_Shift value, and recover video data using the first TS_Shift value. The electronic device is configured to, in response to determining that the binary symbol is to be decoded using the modified transform skip mode, determine a second TS_Shift value, and recover video data using the second TS_Shift value. | 11-14-2013 |
20140092970 | MOTION DERIVATION AND CODING FOR SCALING VIDEO - A system utilizing motion derivation and coding for scaling video is described. The system may include an electronic device configured to receive a first layer bitstream and a second enhancement layer bitstream corresponding to the first layer bitstream. The electronic device may be configured to derive a motion vector at the second layer representation from the first layer representation. | 04-03-2014 |
20140092971 | PICTURE PROCESSING IN SCALABLE VIDEO SYSTEMS - A system utilizing picture processing in a scalable video system is described. The system may include an electronic device configured to recover a picture processing index corresponding to one or more picture processors, e.g. upsamplers, filters, or the like, or any combination thereof. The picture processing index may associate a particular picture processor of a set of picture processors available to the decoder with a unit, e.g. a coding unit or a prediction unit of a coding unit. | 04-03-2014 |
20140092972 | PICTURE PROCESSING IN SCALABLE VIDEO SYSTEMS - A system utilizing picture processing in a scalable video system is described. The system may include an electronic device configured to recover a picture processing index corresponding to one or more picture processors, e.g. upsamplers, filters, or the like, or any combination thereof. The picture processing index may associate a particular picture processor of a set of picture processors available to the decoder with a unit, e.g. a coding unit or a prediction unit of a coding unit. | 04-03-2014 |
20150154739 | IMAGE ENHANCEMENT USING SEMANTIC COMPONENTS - A system for determining a high resolution output image that includes receiving a low resolution image and determining an intermediate high resolution image. The system detects semantic features based upon the input image and selects corresponding semantic components from a database based upon the detected semantic features. The first intermediate high resolution image is modified based upon information from the corresponding semantic components to determine the high resolution output image. | 06-04-2015 |
20150287172 | Methods and Systems for Detection and Estimation of Mosquito Noise - Aspects of the present invention are related to systems and methods for detection and estimation of mosquito noise in an image or in a video sequence. A mosquito-noise estimate, at a pixel location, may be computed based on an image ring parameter, a statistical value of noise estimates in a first region associated with the pixel location, a maximum activity value in a second region associated with the pixel location and a noise estimate at the pixel location. | 10-08-2015 |
20150334415 | MOTION DERIVATION AND CODING FOR SCALING VIDEO - A system utilizing motion derivation and coding for scaling video is described. The system may include an electronic device configured to receive a first layer bitstream and a second enhancement layer bitstream corresponding to the first layer bitstream. The electronic device may be configured to derive a motion vector at the second layer representation from the first layer representation. | 11-19-2015 |
Patent application number | Description | Published |
20080280264 | PYROTECHNIC AUDIO AND VISUAL EFFECTS FOR COMBAT SIMULATION - A system and method for manipulating an environment to create a tactical combat scenario requires the coordinated implementation of various actions. One requires detonating an explosion simulator to create a smoke cloud with pseudo shrapnel. Another requires activating a sound enhancer, and yet another involves making a fire-ball. The combined result of these concerted actions is a perception of a single explosive event. Importantly, personnel can be within approximately one foot of any action without suffering a significant injury. | 11-13-2008 |
20100274413 | Ballistic Robotic Vehicle - A mobile target assembly for use in small arms practice includes an armor-protected automotive unit with remote control for movement through a target area. Further, the target assembly includes a plurality of repairable/replaceable façades, wherein a selected façade is mounted on the automotive unit. For the present invention, the façade is formed as a land vehicle body and is constructed for intentional destruction by the small arms fire. Importantly, the armor protection provides survivability for the automotive unit in response to small arms fire. | 10-28-2010 |
20120003621 | Wearable partial task surgical simulator - A wearable device for simulating wounds and injuries received during a trauma event includes a raiment and vest for covering the torso of a person. The raiment has an outer surface with a color and a texture comparable to human skin. Mounted on the outer surface is at least one wound simulator formed with an orifice that is in fluid communication with a fluid reservoir. Thus, the person can selectively expel a blood-like fluid from the reservoir, and through the wound simulator orifice, to simulate a trauma event. The vest includes an artificial rib cage and prosthetic internal organs juxtaposed with at least one wound simulator to simulate internal effects of a trauma event. | 01-05-2012 |
20120202175 | PERSONNEL CASUALTY SIMULATOR - A system and method uses three-dimensional, visual feedback for simulated weapons fire during training of a soldier in a combat exercise. In the system, the soldier is provided with a weapon equipped with a laser transmitter that simulates the firing of actual rounds. Further, sensors are positioned on a human target. Also, discharge members are located on the human target. When a signal is received by a sensor, selected discharge members are activated to immediately expel a plume of dust. As a result, the plume of expelled dust provides three-dimensional, visual feedback to the soldier in real-time. | 08-09-2012 |
20140202114 | Relocatable Habitat Unit and Method of Assembly - A construction set and method for assembling a Relocatable Habitat Unit (RHU) requires a plurality of flat panels that include male (M) and female (F) connectors located on their respective peripheries. The entire RHU can then be assembled using a single, hand-operated tool to engage a selected M with a selected F. First the floor is established and leveled. Next, starting at a corner, the wails are erected around the floor. Finally, the roof is created. A same, hand-operated tool is used for each task. | 07-24-2014 |
20150064655 | Personal Casualty Simulator - A system and method uses three-dimensional, visual feedback for simulated weapons fire during training of a soldier in a combat exercise. In the system, the soldier is provided with a weapon equipped with a laser transmitter that simulates the firing of actual rounds. Further, sensors are positioned on a human target. Also, discharge members are located on the human target. When a signal is received by a sensor, selected discharge members are activated to immediately expel a plume of dust. As a result, the plume of expelled dust provides three-dimensional, visual feedback to the soldier in real-time. | 03-05-2015 |
Patent application number | Description | Published |
20130309643 | Simulated Blood Pumping System For Realistic Emergency Medical Training - A casualty simulation and training tool for emergency medical response training, includes a simulated-blood pumping system contained within a backpack that supplies simulated blood to wound appliances worn by the injured person that provide realistic simulations of actual wounds. The wound appliances “bleed” upon activation of the system by the injured person or a remote operator, and provide a realistic simulation of injuries for emergency medical response training. | 11-21-2013 |
20140109495 | RELOCATABLE HABITAT UNIT HAVING RADIO FREQUENCY INTERACTIVE WALLS - A construction set and method for assembling a single-, or multi-level Relocatable Habitat Unit (RHU) requiring a plurality of panels that include male (M) and female (F) lock connectors located on their respective peripheries and a frame constructed from a plurality vertical corner posts and horizontal beams. The entire RHU can be assembled using a single, hand-operated tool to engage a selected M lock with a selected F lock in addition to other securing hardware, and configured for tactical training simulations. Panels can be adapted to interact with electromagnetic emissions during training. First the floor is established and leveled. Next, starting at a corner, the walls are erected around the floor using vertical corner posts and horizontal beams. Finally, the roof is created. The same, hand-operated tool is used for each task. | 04-24-2014 |
20140123572 | RELOCATABLE HABITAT UNIT HAVING INTERCHANGEABLE PANELS - A construction set and method for assembling a single-, or multi-level Relocatable Habitat Unit (RHU) requiring a plurality of flat panels that include male (M) and female (F) lock connectors located on their respective peripheries and a frame constructed from a plurality vertical corner posts and horizontal beams. The entire RHU can be assembled using a single, hand-operated tool to engage a selected M lock with a selected F lock in addition to other securing hardware. First the floor is established and leveled. Next, starting at a corner, the walls are erected around the floor using vertical corner posts and horizontal beams. Finally, the roof is created. The same, hand-operated tool is used for each task. | 05-08-2014 |
20140154656 | TACTICAL COMBAT CASUALTY CARE TRAINING SYSTEM FOR HYPER-REALISTIC.TM. EMERGENCY MEDICAL TRAINING - The Tactical Combat Casualty Care Trainer For Hyper-Realistic™ Emergency Medical Training (“TCCC”) of the present invention includes a tactical combat training device for the purpose of providing an emergency medical services provider hands-on training. The TCCC includes an artificial human skeleton having specific anatomical features which provide the trainee or provider with appropriate tactile response analogous to a real human patient, thereby increasing the fidelity of training and improving the skills necessary to conduct procedures such as cricothyrotomy, intrasosseous infusion, CPR and other medical services to human patients. The skeleton is covered by a realistic coating that simulates human skin, which adds to the TCCC's training value. The TCCC also includes a removable trachea module and training pucks located at the sternum as well as the left and right proximal humeral heads to simulate the use of infusion-type devices. | 06-05-2014 |
20150197929 | Relocatable Habitat Unit - A construction set and method for assembling a single-level Relocatable Habitat Unit (RHU) requiring a plurality of flat panels that include male (M) and female (F) lock connectors located on their respective peripheries and a frame constructed from a plurality vertical corner posts and horizontal beams. The panels are a wall panel, a ceiling panel, or a floor panel. The entire RHU can be assembled using a single, hand-operated tool to engage a selected M lock with a selected F lock in addition to other securing hardware. First the floor is established and leveled. Next, starting at a corner, the walls are erected around the floor using vertical corner posts and horizontal beams. Finally, the roof is created. The hand-operated tool is used for each task. | 07-16-2015 |
20150199921 | Tactical Combat Casualty Care Training System For Hyper-Realistic.TM. Emergency Medical Training - The Tactical Combat Casualty Care Trainer For Hyper-Realistic™ Emergency Medical Training (“TCCC”) of the present invention includes a tactical combat training device for the purpose of providing an emergency medical services provider hands-on training. The TCCC includes an artificial human skeleton having specific anatomical features which provide the trainee or provider with appropriate tactile response analogous to a real human patient, thereby increasing the fidelity of training and improving the skills necessary to conduct procedures such as cricothyrotomy, intrasosseous infusion, CPR and other medical services to human patients. The skeleton is covered by a realistic coating that simulates human skin, which adds to the TCCC's training value. The TCCC also includes a removable trachea module and training pucks located at the sternum as well as the left and right proximal humeral heads to simulate the use of infusion-type devices. | 07-16-2015 |
20150354199 | Relocatable Habitat Unit - A construction set and method for assembling a single level Relocatable Habitat Unit (RHU) requiring a plurality of flat panels that include male (M) and female (F) lock connectors located on their respective peripheries and a frame constructed from a plurality vertical corner posts and horizontal beams. The panels are a wall panel, a ceiling panel, or a floor panel. The entire RHU can be assembled using a single, hand-operated tool to engage a selected M lock with a selected F lock in addition to other securing hardware. First the floor is established and leveled. Next, starting at a corner, the walls are erected around the floor using vertical corner posts and horizontal beams. Finally, the roof is created. The hand-operated tool is used for each task. | 12-10-2015 |
Patent application number | Description | Published |
20100172487 | Method and system for managing interactive communications campaign using a hold queue - A web-based hosted solution (a managed service or system) through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a call center. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons (on the service side) do not impair the connections that are being established and maintained to the agents. The managed service carries out a communications campaign on behalf of a client. A “campaign” refers to a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. | 07-08-2010 |
20100172488 | Method and system for managing interactive communications campaign with reduced customer-to-agent connection latency - A web-based hosted solution (a managed service or system) through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a call center. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons (on the service side) do not impair the connections that are being established and maintained to the agents. The managed service carries out a communications campaign on behalf of a client. A “campaign” refers to a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. | 07-08-2010 |
20110123005 | Method and system for managing interactive communications campaigns with text messaging - A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling. | 05-26-2011 |
20110123016 | Managing interactive communications campaigns - A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). In particular, the campaign strategy manager enables the user to make changes to the current strategy as a sub-campaign is running through a particular list. | 05-26-2011 |
20110129081 | Method and system for managing interactive communications campaigns with call pacing - A web-based hosted solution (a managed service or system) through which business entities create and manage communications campaigns, such as interactive campaigns that afford target recipients an opportunity to be connected to a contact center. The managed service carries out a communications campaign on behalf of a client. A “campaign” refers to a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. An “agent” typically is a contact center operator. A “skill group” is a set of agents that are trained to handle a given script. Call pacing enhancements are implemented to allow simultaneous progress on multiple sub-campaigns under a skill group. The techniques enable control over the pacing of individual sub-campaigns when multiple sub-campaigns are running under a single skill group. The service also provides a framework by which a set of “pluggable” pacing models are provisioned and managed, preferably on a per-model basis. | 06-02-2011 |
20110238544 | Method and system for managing interactive communications campaigns with proactive payments - A messaging platform includes a messaging subsystem that provides client-configurable proactive payment function. During a given interactive communications campaign, this function proactively contacts each of a set of target customers about a future (upcoming) payment amount and deadline (e.g., a minimum credit card payment, a monthly committed payment, or the like) and attempts to facilitate a “proactive payment” event associated with that payment. | 09-29-2011 |
20110246308 | Method and system for managing interactive communications campaigns with preference management - A preference management component for a hosted communications campaign system is shared among different types of permitted user roles (e.g., administrators, customer service representatives, and consumers) and enables those users to define and maintain a set of consumer preferences or attributes related to communication by the system. The platform uses a common database schema and display formats for the various users, but the user's ability to define, view and manage given preferences is role-based. Using the platform, permitted users define and manage consumer preferences and events and subscriptions associated therewith. To facilitate extensibility and customization, a service provider client can define and manage a set of extended preference data attributes. | 10-06-2011 |
20120281825 | Managing interactive communications campaigns with customer recovery - A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). The CSM may be used to implement a recovery strategy using a dialer pass. | 11-08-2012 |
20120288082 | Managing interactive communications campaigns with call recording and security - In a web-based hosted environment, agent interactions with contacted persons (call recipients) are recorded by the system for administration and training purposes. According to this disclosure, permitted users are afforded the ability to remove or redact sensitive information from those agent recordings. By this feature, the agent, the service provider customer (or an entity associated with one or both) is afforded the option to selectively erase given sensitive information that has been collected or that otherwise has been made available during the agent-call recipient interaction. Typically, such information includes, without limitation, identity information (e.g., personally identifiable information (PII), credit card information (e.g., such as PCI-related data), health care information (e.g., such as HIPAA-related data), finance information (e.g., such as GLBA-related data), intellectual property (e.g., documentation, other proprietary information) and the like. | 11-15-2012 |
20130156178 | Method and system for managing interactive communications campaigns - A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered. | 06-20-2013 |
20130223615 | Method and system for managing interactive communications campaign with reduced customer-to-agent connection latency - A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents. | 08-29-2013 |
20130223616 | Method and system for managing interactive communications campaign using a hold queue - A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents. | 08-29-2013 |
20130226677 | Managing interactive communications campaigns - A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). In particular, the campaign strategy manager enables the user to make changes to the current strategy as a sub-campaign is running through a particular list. | 08-29-2013 |
20140037082 | Method and system for managing interactive communications campaigns with text messaging - A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling. | 02-06-2014 |
20140205080 | Managing interactive communications campaigns with customer recovery - A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). The CSM may be used to implement a recovery strategy using a dialer pass. | 07-24-2014 |
20140205081 | Method and system for managing interactive communications campaigns with call pacing - A Web-based hosted system through which business entities create and manage communications campaigns. The system carries out a communications campaign on behalf of a client. A campaign is a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. An agent typically is a contact center operator. A skill group is a set of agents that are trained to handle a given script. Call pacing enhancements are implemented to allow simultaneous progress on multiple sub-campaigns under a skill group. The techniques enable control over the pacing of individual sub-campaigns when multiple sub-campaigns are running under a single skill group. The service also provides a framework by which a set of “pluggable” pacing models are provisioned and managed, preferably on a per-model basis. | 07-24-2014 |
20140301542 | Managing interactive communications campaigns using a hold queue - A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents. | 10-09-2014 |
20140344076 | Managing interactive communications campaigns - A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). In particular, the campaign strategy manager enables the user to make changes to the current strategy as a sub-campaign is running through a particular list. | 11-20-2014 |
20150036818 | Managing interactive communications campaigns with reduced customer-to-agent connection latency - A web-based hosted solution through which business entities create and manage communications campaigns is described. To reduce latency of customer-to-agent connections, the system implements an agent stay-on-line function by which a persistent telephony connection is established and maintained between the system infrastructure and an available agent. In this manner, the agent may handle multiple customers while avoiding an ACD hold queue. In addition, preferably a service-side hold queue also is established and maintained on the service-side of the infrastructure. This hold queue maintains calls that are waiting to be connected to available agents. It ensures that any customer abandons do not impair the connections being established and maintained to the agents. | 02-05-2015 |
20150215460 | Method and System for Managing Interactive Communications Campaigns - A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered. | 07-30-2015 |
20150249746 | METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING - A Web-based hosted system through which business entities create and manage communications campaigns. The system carries out a communications campaign on behalf of a client. A campaign is a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. An agent typically is a contact center operator. A skill group is a set of agents that are trained to handle a given script. Call pacing enhancements are implemented to allow simultaneous progress on multiple sub-campaigns under a skill group. The techniques enable control over the pacing of individual sub-campaigns when multiple sub-campaigns are running under a single skill group. The service also provides a framework by which a set of “pluggable” pacing models are provisioned and managed, preferably on a per-model basis. | 09-03-2015 |
20150373197 | METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH TEXT MESSAGING - A messaging platform includes a text messaging subsystem that includes a suite of enhancements that facilitate implementation of a multi-channel communications strategy with high level and fine-grained control over outbound message creation or inbound message handling. | 12-24-2015 |
20160105560 | METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS - A web-based solution through which business entities create and manage communications campaigns, such as campaigns that afford target recipients an opportunity to be connected to a third party call center. A web interface is provided to enable a business entity customer to create a set of one or more rules that, when triggered during the campaign, cause the solution to take certain control actions in real-time, based on campaign performance. Preferably, this campaign performance is measured indirectly, i.e. without requiring a direct connection to an on-premises call center ACD. The interface provides the business entity customer with a convenient and easy-to-use display that identifies any rule that has been (or may be getting ready to be) triggered, together with a then current status of the campaign. The system takes a control action (e.g., campaign suspension, adjusting an outbound call rate, or the like) when a customer-configurable rule is triggered. | 04-14-2016 |
20160105564 | METHOD AND SYSTEM FOR MANAGING INTERACTIVE COMMUNICATIONS CAMPAIGNS WITH CALL PACING - A Web-based hosted system through which business entities create and manage communications campaigns. The system carries out a communications campaign on behalf of a client. A campaign is a series of calls to a contact list using one or more sub-campaigns. A sub-campaign associates a list of contacts, a script, and a timeframe. An agent typically is a contact center operator. A skill group is a set of agents that are trained to handle a given script. Call pacing enhancements are implemented to allow simultaneous progress on multiple sub-campaigns under a skill group. The techniques enable control over the pacing of individual sub-campaigns when multiple sub-campaigns are running under a single skill group. The service also provides a framework by which a set of “pluggable” pacing models are provisioned and managed, preferably on a per-model basis. | 04-14-2016 |