Patent application number | Description | Published |
20100023373 | SYSTEM FOR ENABLING BOTH A SUBJECTIVE AND AN OBJECTIVE EVALUATION OF SUPPLIER PERFORMANCE - A system to enable a subjective and an objective evaluation of supplier performance is provided and includes a commodity/part/supplier search system, a traceability system, an aggregation system, a survey system, an evaluation system, a scoring system, and an alert system to compare the score with the target performance level of the supplier and, if the score differs from the predicted performance level by a predetermined amount, to alert the supplier of the differential. | 01-28-2010 |
20100057519 | SYSTEM AND METHOD FOR ASSIGNING SERVICE REQUESTS WITH DUE DATE DEPENDENT PENALTIES - A system and method for deciding assignments for service requests includes determining a best policy, within a class of index-based policies, based upon historic data for handling previous requests. If a service request is waiting to be handled, an index for service requests is determined based upon the best policy and service requests are assigned to agents based upon the index. Service requests are preempted if a waiting service has a higher index than other service requests. | 03-04-2010 |
20100088162 | Scoring Supplier Performance - A method comprising, defining a supplier scoring tree by, receiving a function of a supplier performance, defining a first node to include the function of the supplier performance, receiving a first value associated with a metric of the supplier performance, defining a second node to receive the first value associated with a metric of the supplier performance, and connecting the first node to the second node with a link, outputting the defined supplier scoring tree to a display, and displaying the defined supplier scoring tree to a user for analysis of supplier performance by the user. | 04-08-2010 |
20120290364 | SCORING SUPPLIER PERFORMANCE - A method includes receiving a supplier scoring tree having a first node including a first function of supplier performance connected via a first link to a second node operative to receive a first value associated with a metric of the supplier performance, receiving the first value, performing the first function of the first node, outputting a result of the function to a display, and displaying the result value to a user for analysis of supplier performance by the user. | 11-15-2012 |
20120331455 | DETERMINING BEST PRACTICES FOR APPLYING COMPUTER SOFTWARE PATCHES - In a method for making a recommendation for installing a software patch on a target computer, a computer identifies a first and a second set of computers from a group of computers. Each computer in the first set has hardware and software components, which are identical to each other or differ from each other by less than a predetermined measure. Each computer in the second set has hardware and software components, which are identical to each other or differ from each other by less than a predetermined measure. The computer selects one of the first and the second sets of computers such that the selected set of computers includes a higher number of computers with the software patch already installed. | 12-27-2012 |
20130121580 | ANALYSIS OF SERVICE DELIVERY PROCESSES BASED ON INTERROGATION OF WORK ASSISTED DEVICES - A method of monitoring input devices to discover units of work and type of work includes recording uses of input devices of a computer, analyzing the recorded uses against pre-defined use patterns to determine sets of the recorded uses that correspond to one of a plurality of units of work, and outputting an indicator indicating which of the units of work have occurred. A method of accessing a call center includes performing speech to text transcription on audio recordings from the center, determining an identifier identifying an operator for a call from the text, estimating a phase of the call based on the text, recording ant entry including the identifier, the phase, and a time period of the phase, correlating the entry with another entry including information on an application run during the estimated phase to generate a correlated entry, and determining quality level of operator based on correlated entry. | 05-16-2013 |
20140053072 | AUTOMATED, CONTROLLED DISTRIBUTION AND EXECUTION OF COMMANDS AND SCRIPTS - Distributed execution of commands and scripts may comprise a script execution manager having access to a library of executable objects comprising at least one or more of commands or scripts or combination of commands and scripts. A script execution console may be operable to present a graphical user interface for selecting an executable object from the library to execute and for selecting one or more managed computers, on which to execute the selected executable object. The script execution console may be further operable to present a dynamically updated collation of results from execution of the selected executable object. One or more script execution agents may be operable to run on the selected respective one or more managed computers and further operable to communicate with the script execution manager. | 02-20-2014 |
20140053073 | AUTOMATED, CONTROLLED DISTRIBUTION AND EXECUTION OF COMMANDS AND SCRIPTS - Distributed execution of commands and scripts may comprise a script execution manager having access to a library of executable objects comprising at least one or more of commands or scripts or combination of commands and scripts. A script execution console may be operable to present a graphical user interface for selecting an executable object from the library to execute and for selecting one or more managed computers, on which to execute the selected executable object. The script execution console may be further operable to present a dynamically updated collation of results from execution of the selected executable object. One or more script execution agents may be operable to run on the selected respective one or more managed computers and further operable to communicate with the script execution manager. | 02-20-2014 |
20140244816 | RECOMMENDING SERVER MANAGEMENT ACTIONS FOR INFORMATION PROCESSING SYSTEMS - One or more embodiments identify server management actions for resolving problems associated with one or more nodes in information technology infrastructure. In one embodiment, a node-ticket record for an information processing node associated with at least one problem ticket is generated. A set of node-ticket clusters is queried based on the node-ticket record. Each of the set of node-ticket clusters maps a set of server management actions to set of historical node-ticket records associated with the node-ticket cluster. The set of server management actions was previously performed to resolve at least one operational problem associated with at least one information processing node. At least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold is identified based on the querying. | 08-28-2014 |