Patent application number | Description | Published |
20090150170 | Method and apparatus for fraud reduction and product recovery - Certain exemplary embodiments relate to techniques for fraud reduction and/or product recovery. For example, in certain exemplary embodiments, a database includes a plurality of product entries, with each product entry having at least a status field associated therewith. A first interface to the database is configured to enable a first authorized user to add product entries and/or change the status identifiers of the product entries. A second interface to the database is configured to enable a second authorized user to input information regarding a product to be checked against the database to determine whether it was legitimately acquired. Product checking programmed logic circuitry is configured to determine whether the product to be checked was legitimately acquired. The second interface is further configured to provide an indication to the second authorized user whether the product was legitimately acquired. | 06-11-2009 |
20100235290 | Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection - An electronic registration system facilitates authorized product returns and reduces the incidence of improper returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is then stored in a data base along with the date on which the product was sold and an appropriate UPC code, SKU number or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for pertinent sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc. to reduce retailer hassle. | 09-16-2010 |
20100325020 | Systems and/or methods for globally tracking items and generating active notifications regarding the same - Certain exemplary embodiments relate to techniques for fraud reduction and/or product recovery. For example, in certain exemplary embodiments, a central repository for item-level data related to stolen, missing, counterfeit, or other items may be provided. The item-level data may be stored as a function of EPC/RFID and/or serial number information in certain exemplary embodiments of this invention. According to certain exemplary embodiments, notification and/or subscription systems may be deployed to search for missing, stolen, or other items throughout the various “touchpoints” in the sales universe by consulting the centralized electronic registration (ER) database. This searching may be performed among and between, and/or on behalf of, interested parties including, for example, retailers, manufacturers, pawnshops, online auction houses, etc. These and/or other parties may be notified, as appropriate, with the notifications being based on subscriptions may by the entities and/or predefined rules. | 12-23-2010 |
20110029397 | RF-ID PRODUCT TRACKING SYSTEM WITH PRIVACY ENHANCEMENT - A method for using electronic product identification devices to track product sales and enable sales transactions to be registered in an electronic registration (ER) system without causing privacy or security concerns for the purchasers. RF-ID devices are placed on products being sold and include detailed information about the products. When the products are purchased, the detailed information is loaded into an ER database and all but a limited amount of information is removed from the RF-ID device. The limited information is sufficient to enable the detailed information to be located in the ER database by authorized individuals in connection with a return transaction or the like. | 02-03-2011 |
20110106714 | Method and apparatus for verifying product sale transactions and processing product returns - The present invention relates to a computer-based system that provides a method for real time data storage and retrieval for the purpose of verifying and validating sales transactions and product return/warranty repair eligibility. An electronic product registration system is provided which stores information on purchased products and which enables a retail store or the like to verify compliance with return policies prior to accepting a product for return or replacement, thereby reducing improper or fraudulent product returns under warranty, while also providing related functionality to third parties such as law enforcement agencies and the like. | 05-05-2011 |
20110119142 | SYSTEM AND/OR METHOD FOR HANDLING RECALLED PRODUCT PURCHASES AND/OR RETURN/WARRANTY REQUESTS - Certain exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to improved electronic registration techniques purchase-side and/or return-side handling of recalled items. Certain exemplary embodiments on the purchase-side may help to filter-out products that have recalled been before they are purchased. Certain exemplary embodiments on the return-side may help enable recall return overrides, thus facilitating the acceptance of recalled products even though they might not qualify under an original return/warranty policy. Advantageously, more and more recalled products may be filtered out of circulation through the use of purchase-side and/or return-side recall watch list checking techniques of certain exemplary embodiments. Such purchase-side and/or return-side recall watch list checking may be performed together with or separate from electronic registration techniques in different exemplary embodiments. | 05-19-2011 |
20110251911 | SYSTEMS AND/OR METHODS FOR DETERMINING ITEM SERIAL NUMBER STRUCTURE AND INTELLIGENCE - Certain exemplary embodiments relate to techniques for determining the correct item serial number structure, even when information regarding the serial number data and/or structure is lacking. Such techniques advantageously promote data integrity by helping to ensure that the desired data is captured correctly, while also reducing (and sometimes even eliminating) the need to obtain detailed information regarding serial number structure and intelligence that sometimes is guarded by producers/manufacturers. Statistical sampling of collected unknown data formats may be used to help decipher product identification numbers (or other numbers) such as product serial numbers through a repetitive process of scanning a known constant such as the UPC number, followed by a variable number such as a products serial number. Certain exemplary embodiments check serial number against a database containing algorithms to determine if and which algorithm is used to create such serial numbers. | 10-13-2011 |
20120123845 | Systems and/or methods for fraud detection in award point programs - Certain exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased items and, more particularly, to improved electronic registration techniques that provide validation and/or verification services for an award points program and/or products having associated award points. Certain exemplary embodiments provide electronic award points management techniques that authenticate item purchases, determine eligibility for inclusion in a manufacturer's or a retailer's award program, help identify and detect potential fraudulent transactions involving award points and/or associated products, etc. Certain exemplary embodiments may allow point information to be printed directly on a case where it is continually visible, which may, in turn, help increase enrollment by increasing visibility of the program, reducing the likelihood of insert cards being lost, etc., while at the same time reducing costs for program implementation on the part of manufacturers, retailers, etc. | 05-17-2012 |
20120226620 | METHOD AND APPARATUS FOR ENABLING PURCHASERS OF PRODUCTS TO OBTAIN RETURN INFORMATION AND TO INITIATE PRODUCT RETURNS VIA AN ON-LINE NETWORK CONNECTION - An electronic registration system facilitates authorized product returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is stored in a database, along with the date on which the product was sold and an appropriate UPC code, SKU number, or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc. | 09-06-2012 |
20120239527 | NON-SERIALIZED ELECTRONIC PRODUCT REGISTRATION SYSTEM AND METHOD OF OPERATING SAME - A non-serialized electronic product registration (ER) system and method which enables return qualification information to be provided upon request for non-serialized products. Retailer specific return policies are enforced by providing the ER system with retailer return policies for UPCs, SKUs, model numbers and/or other non-unique product identifiers. The retailer periodically provides information to the ER system that indicates the last date on which products having a particular non-unique identifier have been sold. The ER system then determine the last date on which such products can be returned and provides non-serialized return qualification information to the retailer upon request. | 09-20-2012 |
20130041738 | SYSTEMS AND/OR METHODS FOR IMPLEMENTING A CUSTOMER SAVINGS MERIT PROGRAM - Certain exemplary embodiments relate to techniques for facilitating a joint supplier/retailer driven customer loyalty program that specifically advocates customer loyalty by reaching out to consumers with offers that are relevant to the individual shopper and a particular experience they have had. A link between a product and/or service, and a specific customer is provided, e.g., to help facilitate the offering of an incentive (e.g., in the form of a voucher) to a customer who has had a less than satisfactory experience with a particular brand, product, service, sales experience, etc. An opportunity to repair the relationship with a customer who might otherwise be dissatisfied with a product or experience is provided through the provision of customizable customer savings merit programs. | 02-14-2013 |
20130046659 | RF-ID PRODUCT TRACKING SYSTEM WITH PRIVACY ENHANCEMENT - A method for using electronic product identification devices to track product sales and enable sales transactions to be registered in an electronic registration (ER) system without causing privacy or security concerns for the purchasers. RF-ID devices are placed on products being sold and include detailed information about the products. When the products are purchased, the detailed information is loaded into an ER database and all but a limited amount of information is removed from the RF-ID device. The limited information is sufficient to enable the detailed information to be located in the ER database by authorized individuals in connection with a return transaction or the like. | 02-21-2013 |
20130304598 | ELECTRONIC PRODUCT REGISTRATION SYSTEM WITH CUSTOMIZABLE RETURN/WARRANTY PROGRAMS - An electronic product registration (ER) system which enables a retailer, preferable in cooperation with its vendors, to provide a customized return/warranty program for customers on a product-by product basis. The original policy(ies) in the ER system can be modified for a particular product and the modified policy is stored in the ER system so that the modified policy can be accessed if the product is again presented for a return/warranty transaction. | 11-14-2013 |
20130339113 | SYSTEMS AND/OR METHODS FOR MANAGING "SHOW-ROOMING" PRACTICES - Certain exemplary embodiments relate to systems and/or methods for managing “show-rooming” practices of consumers, e.g., where consumers interact with a product at a sometimes convenient brick-and-mortar location, only to later purchase the product from a different (and typically online) provider. Distinct special offers (e.g., in the form of price adjustments) may be presented to potential show-rooming consumers, e.g., via a mobile device operated by those consumers. In certain exemplary embodiments, the distinct special offers may be generated based on, for example, pricing information gathered from competitors, rules specified by the brick-and-mortar location, characteristics or habits of a particular consumer using a particular device, recent trends, etc. The rate at which browsing consumers buy products for which they are presented with special offers, etc., may be monitored and fed back into the system, e.g., to help provide a more finely tuned special offer that helps preserve profit for the seller. | 12-19-2013 |
20140058817 | SYSTEMS AND/OR METHODS FOR FRAUD DETECTION IN AWARD POINT PROGRAMS - Certain exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased items and, more particularly, to improved electronic registration techniques that provide validation and/or verification services for an award points program and/or products having associated award points. Certain exemplary embodiments provide electronic award points management techniques that authenticate item purchases, determine eligibility for inclusion in a manufacturer's or a retailer's award program, help identify and detect potential fraudulent transactions involving award points and/or associated products, etc. Certain exemplary embodiments may allow point information to be printed directly on a case where it is continually visible, which may, in turn, help increase enrollment by increasing visibility of the program, reducing the likelihood of insert cards being lost, etc., while at the same time reducing costs for program implementation on the part of manufacturers, retailers, etc. | 02-27-2014 |
20140108125 | SYSTEMS AND/OR METHODS FOR DEFLECTING PRODUCT RETURNS - Certain example embodiments relate to techniques that seek to reduce the likelihood of a customer actually returning a product. Information about a product presented in connection a return transaction (and optionally the reason why the product is being presented) is received. A determination whether an award should be generated for the customer in exchange for the customer not returning the product under an applicable return policy is made. The award, with a calculated award amount, is presented for the customer, in exchange for the customer giving up the right to actually return the product under the applicable return policy. The determination that the award should be generated for the customer and the calculation of the award amount each are based on a set of one or more rules that are electronically applicable to at least some of the received information. | 04-17-2014 |
20140172726 | METHOD AND APPARATUS FOR ENABLING PURCHASERS OF PRODUCTS TO OBTAIN RETURN INFORMATION AND TO INITIATE PRODUCT RETURNS VIA AN ON-LINE NETWORK CONNECTION - An electronic registration system facilitates authorized product returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is stored in a database, along with the date on which the product was sold and an appropriate UPC code, SKU number, or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc. | 06-19-2014 |
20140207599 | SYSTEMS AND/OR METHODS FOR DETERMINING ITEM SERIAL NUMBER STRUCTURE AND INTELLIGENCE - Certain exemplary embodiments relate to techniques for determining the correct item serial number structure, even when information regarding the serial number data and/or structure is lacking. Such techniques advantageously promote data integrity by helping to ensure that the desired data is captured correctly, while also reducing (and sometimes even eliminating) the need to obtain detailed information regarding serial number structure and intelligence that sometimes is guarded by producers/manufacturers. Statistical sampling of collected unknown data formats may be used to help decipher product identification numbers (or other numbers) such as product serial numbers through a repetitive process of scanning a known constant such as the UPC number, followed by a variable number such as a products serial number. Certain exemplary embodiments check serial number against a database containing algorithms to determine if and which algorithm is used to create such serial numbers. | 07-24-2014 |
20140207690 | NON-SERIALIZED ELECTRONIC PRODUCT REGISTRATION SYSTEM AND METHOD OF OPERATING SAME - A non-serialized electronic product registration (ER) system and method which enables return qualification information to be provided upon request for non-serialized products. Retailer specific return policies are enforced by providing the ER system with retailer return policies for UPCs, SKUs, model numbers and/or other non-unique product identifiers. The retailer periodically provides information to the ER system that indicates the last date on which products having a particular non-unique identifier have been sold. The ER system then determine the last date on which such products can be returned and provides non-serialized return qualification information to the retailer upon request. | 07-24-2014 |
20140258140 | ELECTRONIC PRODUCT REGISTRATION SYSTEM WITH CUSTOMIZABLE RETURN/WARRANTY PROGRAMS - An electronic product registration (ER) system which enables a retailer, preferable in cooperation with its vendors, to provide a customized return/warranty program for customers on a product-by product basis. The original policy(ies) in the ER system can be modified for a particular product and the modified policy is stored in the ER system so that the modified policy can be accessed if the product is again presented for a return/warranty transaction. | 09-11-2014 |
20140289079 | METHOD AND APPARATUS FOR EFFICIENT HANDLING OF PRODUCT RETURN TRANSACTIONS - A method and apparatus for efficient handling of product returns to reduce associated costs. A computer system at a regional product return center scans a returned product for identifying information, accesses a manufacturer return approval computer system through the internet or the like, and then submits the identifying information to the manufacturer for return approval. The manufacturer computer system utilizes the identifying information to access an electronic registration database to determine whether the returned product satisfies applicable return criteria. If so, the product is approved for return to the manufacturer. | 09-25-2014 |
20140316996 | SYSTEM AND/OR METHOD FOR HANDLING RECALLED PRODUCT PURCHASES AND/OR RETURN/WARRANTY REQUESTS - Certain exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to improved electronic registration techniques purchase-side and/or return-side handling of recalled items. Certain exemplary embodiments on the purchase-side may help to filter-out products that have recalled been before they are purchased. Certain exemplary embodiments on the return-side may help enable recall return overrides, thus facilitating the acceptance of recalled products even though they might not qualify under an original return/warranty policy. Advantageously, more and more recalled products may be filtered out of circulation through the use of purchase-side and/or return-side recall watch list checking techniques of certain exemplary embodiments. Such purchase-side and/or return-side recall watch list checking may be performed together with or separate from electronic registration techniques in different exemplary embodiments. | 10-23-2014 |