Patent application number | Description | Published |
20090082062 | Integrating a Cellular Phone with a Speech-Enabled Softphone - A method is disclosed that enables access to the paired combination of a personal computer and cellular telephone, the access being provided through voice commands from a Bluetooth headset or other type of wireless headset. Through the headset, a user is able to invoke a speech-recognition engine during a call in progress that involves the cell phone with which the personal computer has been paired. The set of phrases that can be recognized by the engine, which is resident at the personal computer, are based on the current call-processing state of the call that is being handled by the paired cell phone. Some of the phrases correspond to commands to retrieve one or more entries from a database, such as one stored at the cell phone. One or more of the commands can be for controlling the cell phone or a softphone application that executes at the personal computer. | 03-26-2009 |
20090274282 | Connecting Wireless, Wireline, and Internet-Protocol Terminals - An appliance for use at home or a business is disclosed that is inserted between the Public Switched Telephone Network and wireline terminal(s) in the home or business. The appliance also connects to the Internet and has a wireless transceiver for communicating with wireless terminals via radio. The appliance enables a user of a wireless terminal in the vicinity of the appliance to answer and conduct telephone calls on the wireline terminal(s) in the home or business. Furthermore, the appliance enables a user of the wireline terminal(s) in the home or business to initiate and conduct telephone calls through the wireless terminal. Furthermore, the appliance enables a user of the wireline terminal(s) in the home or business to answer, initiate, and conduct telephone calls through the Public Switched Telephone Network and the Internet. | 11-05-2009 |
20100124262 | Adaptive Partitioning of Traffic Without Additional Probe Traffic - A method is disclosed for adaptively and intelligently partitioning traffic among a plurality of communications channels, without injecting probe traffic into any of the channels. In accordance with the illustrative embodiment, a source node transmits traffic to a receiving node via K communications channels in accordance with partition coefficients α | 05-20-2010 |
20100169374 | Adaptive Parameterized Search Algorithm - A method is disclosed for conducting a search in which measurements of a time-varying property are made and updated during the search, and in which the measurements might be uncertain. In accordance with the illustrative embodiment, one or more search algorithm parameters (e.g., the maximum branching factor of a search tree, a depth cutoff for a search tree, a time cutoff, a threshold, etc.) are adjusted dynamically during the search based on at least one of: the degree of uncertainty of the measurements, the variability of measurements over time (e.g., standard deviation, etc.), and the fraction of members whose measurement is better than a threshold. In addition, the illustrative embodiment enables the search space to be pruned based on these criteria. | 07-01-2010 |
20110035749 | Credit Scheduler for Ordering the Execution of Tasks - A method for scheduling the execution of tasks on a processor is disclosed. The purpose of the method is in part to serve the special needs of soft real-time tasks, which are time-sensitive. A parameter Δ is an estimate of the amount of time required to execute the task. Another parameter Γ is the maximum amount of time that the task is to spend in a queue before being executed. In the illustrative embodiment, the preferred wait time Γ | 02-10-2011 |
20110035751 | Soft Real-Time Load Balancer - The present disclosure is based on a multi-core or multi-processor virtualized environment that comprises both time-sensitive and non-time-sensitive tasks. The present disclosure describes techniques that use a plurality of criteria to choose a processing resource that is to execute tasks. The present disclosure further describes techniques to re-schedule queued tasks from one processing resource to another processing resource, based on a number of criteria. Through load balancing techniques, the present invention both (i) favors the processing of soft real-time tasks arising from media servers and applications, and (ii) prevents “starvation” of the non-real-time general computing applications that co-exist with the media applications in a virtualized environment. These techniques, in the aggregate, favor the processing of soft real-time tasks while also reserving resources for non-real-time tasks. These techniques manage multiple processing resources to balance the competing demands of soft real-time tasks and of non-real-time tasks. | 02-10-2011 |
20110035752 | Dynamic Techniques for Optimizing Soft Real-Time Task Performance in Virtual Machines - Methods are disclosed that dynamically improve soft real-time task performance in virtualized computing environments under the management of an enhanced hypervisor comprising a credit scheduler. The enhanced hypervisor analyzes the on-going performance of the domains of interest and of the virtualized data-processing system. Based on the performance metrics disclosed herein, some of the governing parameters of the credit scheduler are adjusted. Adjustments are typically performed cyclically, wherein the performance metrics of an execution cycle are analyzed and, if need be, adjustments are applied in a later execution cycle. In alternative embodiments, some of the analysis and tuning functions are in a separate application that resides outside the hypervisor. The performance metrics disclosed herein include: a “total-time” metric; a “timeslice” metric; a number of “latency” metrics; and a “count” metric. In contrast to prior art, the present invention enables on-going monitoring of a virtualized data-processing system accompanied by dynamic adjustments based on objective metrics. | 02-10-2011 |
20110078383 | Cache Management for Increasing Performance of High-Availability Multi-Core Systems - An apparatus and method for improving performance in high-availability systems are disclosed. In accordance with the illustrative embodiment, pages of memory of a primary system that are to be shadowed are initially copied to a backup system's memory, as well as to a cache in the primary system. A duplication manager process maintains the cache in an intelligent manner that significantly reduces the overhead required to keep the backup system in sync with the primary system, as well as the cache size needed to achieve a given level of performance. Advantageously, the duplication manager is executed on a different processor core than the application process executing transactions, further improving performance. | 03-31-2011 |
20110225586 | Intelligent Transaction Merging - An apparatus and methods are disclosed for intelligently determining when to merge transactions to backup storage. In particular, in accordance with the illustrative embodiment, queued transactions may be merged based on a variety of criteria, including, but not limited to, one or more of the following: the number of queued transactions; the rate of growth of the number of queued transactions; the calendrical time; estimates of the time required to execute the individual transactions; a measure of importance of the individual transactions; the transaction types of the individual transactions; a measure of importance of one or more data updated by the individual transactions; a measure of availability of one or more resources; a current estimate of the time penalty associated with shadowing a page of memory; and the probability of rollback for the individual transactions, and for the merged transaction. | 09-15-2011 |
20110239120 | ON-DEMAND FEATURE SERVER ACTIVATION IN THE CLOUD - A feature activation system provides a mixed computing environment that includes a server and cloud computing. The hybrid model splits the execution of a communication feature between the cloud and the enterprise server installed at or with the enterprise. Service activation is linked to a portal that can communicate with either an intermediary system or directly with an entity executing computer programs in the cloud. When the customer desires to use a feature, the customer accesses the portal and activates the feature the enterprise desires. In the background, the portal instantiates a virtual machine, on any cloud platform, and then installs the feature with virtual machine on that cloud server. To execute feature, the enterprise server and the virtual machine exchange information between the server and the cloud and allow the feature to access the enterprise server or enterprise data. When the user has completed feature execution, the instance of the feature may be stopped and discarded and any data may be saved either at the enterprise or within the cloud. | 09-29-2011 |
20110307402 | CONTACT CENTER EXPERT IDENTIFICATION - A system evaluates callers, into a contact center, for possible employment. The evaluations occur while the caller waits in a contact center queue and provide a rating of the callers as potential employees. Ratings may be generated or accumulated from one or more interactions with the contact center, where each interaction with the caller can provide information about the caller's suitability as an employee. Good candidates may be interviewed automatically and/or by a manager. Those candidates that receive good ratings/evaluations and are interested in the position may be hired or provided incentives to help the call center respond to calls. | 12-15-2011 |
20120163576 | SYSTEM AND METHOD FOR CHANGING CONFERENCE MODERATORS DURING A CONFERENCE CALL - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for changing moderators during a e-conference. To change moderators during an e-conference, a system identifies a departure of the original moderator from the e-conference. A moderator can indicate his intention to leave an e-conference through the conferencing system. A participant to replace the original moderator is identified and subsequently promoted to replacement moderator while maintaining the e-conference. Additionally, changing moderators during an e-conference is accomplished by creating a new conference bridge and transferring each participant to the new conference bridge. This method allows for a seamless transfer between moderators during an e-conference without the inconvenience of reconnecting. | 06-28-2012 |
20120166242 | SYSTEM AND METHOD FOR SCHEDULING AN E-CONFERENCE FOR PARTICIPANTS WITH PARTIAL AVAILABILITY - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for scheduling an e-conference for participants with partial availability. Initially, a system identifies a group of participants for the e-conference. The system receives a declaration of availability for the e-conference from at least one participant of the group. The declaration contains the partial availability of the participant based on time restrictions and topics of interest to the participant. Next, a schedule is determined for the e-conference based on the availability of the participants. Finally, the declarations of availability are displayed to the group of participants. In one aspect, participants update their declarations of availability during the e-conference and a schedule is updated to reflect the new declaration of availability. | 06-28-2012 |
20120166534 | SYSTEM AND METHOD FOR GROUPING CONFERENCE PARTICIPANTS - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for grouping e-conference participants. A system identifies participants for an e-conference and identifies groups based on e-conference participant characteristics. Participant characteristics such as job function, skill set, department, business unit or physical location are used to group participants. Each of the e-conference participants is associated with at least one group and the system visually displays participants in groups through an e-conference user interface. Additionally, the system retrieves a stored list of e-conference participants and groups from a previous e-conference and restores the list of participants and groups for a current e-conference. | 06-28-2012 |
20120201255 | METHOD AND SYSTEM FOR COMMUNICATION SESSION BANDWIDTH CONTROL BASED ON ACTUAL BANDWIDTH USAGE - A method and system for allocating bandwidth among communication sessions are disclosed. In one embodiment, a method includes performing a first allocation to a first communication session and performing a second allocation to a second communication session. The method includes performing a reallocation of bandwidth from the first communication session to the second communication session based on a predetermined criteria. | 08-09-2012 |
20120216207 | DYNAMIC TECHNIQUES FOR OPTIMIZING SOFT REAL-TIME TASK PERFORMANCE IN VIRTUAL MACHINE - Methods to dynamically improve soft real-time task performance in virtualized computing environments under the management of an enhanced hypervisor comprising a credit scheduler. The enhanced hypervisor analyzes the on-going performance of the domains of interest and of the virtualized data-processing system. Based on the performance metrics disclosed herein, some of the governing parameters of the credit scheduler are adjusted. Adjustments are typically performed cyclically, wherein the performance metrics of an execution cycle are analyzed and adjustments may be applied in a later execution cycle. In alternative embodiments, some of the analysis and tuning functions are in a separate application that resides outside the hypervisor. The performance metrics disclosed herein include: a “total-time” metric; a “timeslice” metric; a number of “latency” metrics; and a “count” metric. In contrast to prior art, the present invention enables on-going monitoring of a virtualized data-processing system accompanied by dynamic adjustments based on objective metrics. | 08-23-2012 |
20130066978 | SYSTEM AND METHOD FOR A COMMUNICATION SESSION IDENTIFIER - Disclosed herein are systems, methods, and non-transitory computer-readable storage media for a communication session identifier. A communication session identifier can act as a virtual relay between conference participants, forwarding emails, phone calls, attachments, messages, and other information from a central address associated with the communications session identifier. In this manner, a user who desires to communicate with other conference participants only needs to send the communication to the communication session identifier, which in turn distributes the communication to the other parties. These communications can include emails, social networking messages, instant messaging, voice messages, and other forms of communication. | 03-14-2013 |
20130103910 | CACHE MANAGEMENT FOR INCREASING PERFORMANCE OF HIGH-AVAILABILITY MULTI-CORE SYSTEMS - An apparatus and method for improving performance in high-availability systems are disclosed. In accordance with the illustrative embodiment, pages of memory of a primary system that are to be shadowed are initially copied to a backup system's memory, as well as to a cache in the primary system. A duplication manager process maintains the cache in an intelligent manner that significantly reduces the overhead required to keep the backup system in sync with the primary system, as well as the cache size needed to achieve a given level of performance. Advantageously, the duplication manager is executed on a different processor core than the application process executing transactions, further improving performance. | 04-25-2013 |
20130254279 | SYSTEM AND METHOD FOR CONCURRENT ELECTRONIC CONFERENCES - Method for scheduling and implementing an electronic meeting conducted among remotely-located users communicating with an agenda server, including: accepting a meeting agenda that includes a plurality of topics, a quorum, an identification of resources used by each topic, an identification of data used by each topic, and an identification of data produced by each topic; partitioning the meeting agenda into at least a first and second group of topics; searching for data dependencies between the first and second groups of topics; searching for resource dependencies between the first and second groups of topics; if data dependencies or resource dependencies are found between the first and second groups of topics, then repartitioning the meeting agenda until the data dependencies and resource dependencies between the first and second groups of topics are reduced below a predetermined dependency threshold; and concurrently scheduling and executing the first and second groups of topics. | 09-26-2013 |
20140003450 | SYSTEM AND METHOD FOR AGGRESSIVE DOWNSTREAM BANDWIDTH CONSERVATION BASED ON USER INACTIVITY | 01-02-2014 |
20140028789 | TIME SHIFTING IN TELECONFERENCES CONDUCTED WITHIN VIRTUAL WORLDS - System and method to provide an immersive virtual world conference environment, the method including: establishing a live virtual world conference, by use of a virtual world server; recording, in a memory coupled to the virtual world server, events related to live participants in the live virtual world conference, wherein the live participants are communicatively coupled to the virtual world server; receiving a request from a first virtual user to experience the virtual world conference at a predetermined virtual time that is different than a present real time; retrieving from the memory events related to live participants that occurred no later than the predetermined virtual time; restoring a conference state based upon the retrieved events; and providing an interaction responsive to the conference state and the first virtual user, in order to produce the immersive virtual world conference state. | 01-30-2014 |
20140050104 | SYSTEM AND METHOD FOR OBVIATING A MEET-ME CONFERENCE HUB - System and method to obviate a conferencing hub, in one embodiment the method including: subscribing to a meet-me conference call that comprises a plurality of endpoints; monitoring for a triggering condition related to the meet-me conference call; and if the triggering condition is triggered then, for each endpoint of the conference call, redirecting a media stream produced by the endpoint from the conferencing hub to another endpoint. In another embodiment, the method includes: receiving a call from a first endpoint to join a new meet-me conference; waiting a predetermined waiting-time; if no other endpoints have joined the meet-me conference during the waiting-time, disconnecting the first endpoint from the meet-me conference in order to obviate the meet-me conference hub; receiving a call from a second endpoint to join the meet-me conference; calling back the first endpoint; and bridging together the first endpoint and the second endpoint to reassemble the meet-me conference. | 02-20-2014 |
20140064471 | ENHANCING CONFERENCING USER EXPERIENCE VIA COMPONENTS - An enhanced user experience during a telecommunications conference may be achieved by using components of devices associated with users as ephemeral adjuncts to a conferencing system. These components may be associated with equipment in a conference room or location such that other participants in the conference may not recognize the use of the device. The quality of a user's experience may thus be improved by using a device and associated components in close proximity to the user. Other participants in a conference may also perceive a benefit from improved intelligibility. | 03-06-2014 |
20140075493 | SYSTEM AND METHOD FOR LOCATION-BASED PROTECTION OF MOBILE DATA - System and method to provide location-based levels of data protection, the method including: receiving, by a receiver, login credentials of a user of a mobile device; authenticating, by use of a policy server, a credentials-based level of data access as configured by a policy; retrieving, by a geo-location module, a location of the mobile device; determining, by use of the policy server, a location-based level of data access as configured by the policy; and granting sensitive data access based upon a more restrictive limitation of the credentials-based level of data access and the location-based level of data access. | 03-13-2014 |
20140092202 | MITIGATING PEAK TRAFFIC TIMES IN A MULTIMEDIA CONFERENCE - The present invention is directed to mitigating peak traffic in a multimedia conference. In one aspect, one or more requests for starting a first type of conference over the network are received. Thereafter, a second type of conference is started based on predefined parameters, wherein the second type of conference consumes lower bandwidth than the first type of conference. | 04-03-2014 |
20140092242 | SYSTEM AND METHOD TO IDENTIFY VISITORS AND PROVIDE CONTEXTUAL SERVICES - System and method to provide contextual services, the method including: capturing a characteristic of a first person inside or within a predetermined distance of a monitored space; accessing a database of identifying characteristics of potential visitors to the monitored space; identifying the first person by use of the database, to produce an identified visitor; and providing to a second person an information related to the identified visitor. The system may include: a database of identifying characteristics of potential visitors to a monitored space; a surveillance device configured to capture a characteristic of a first person inside or within a predetermined distance of the monitored space; a processor configured to identify the first person by use of the database, to produce an identified visitor; and a communication interface configured to provide to a second person an information related to the identified visitor. | 04-03-2014 |
20140211929 | METHOD AND APPARATUS FOR IDENTIFYING AND MANAGING PARTICIPANTS IN A CONFERENCE ROOM - Systems and methods for identifying participants present in a communication session are disclosed. More particularly, the identification of participants using a shared communication endpoint is enabled. Identification can include receiving information from a first participant that identifies a second participant. The identification of the second participant can include receiving a selection of the second participant from a list of expected conference participants presented to the first participant through a communication device associated with the first participant, after the first participant has been registered as a participant in the communication session. | 07-31-2014 |
20140253671 | SYSTEMS AND METHODS TO DUPLICATE AUDIO AND VISUAL VIEWS IN A CONFERENCING SYSTEM - A conferencing system includes an authentication module for establishing a communication session. The communication session includes a communication interface to a plurality of participants. The conferencing system further includes a selection module for letting a participant select a leader among the plurality of participants. The conferencing system further includes a duplication module configured to provide audio and visual views of the communication session to the participant based upon audio and visual views of the communication session associated with the leader. The conferencing system further includes a recording module for storing a history of actions made by the leader in the conferencing system and letting the participant view the history of actions made by the leader and reach a present state of audio and visual views of the communication session associated with the leader. | 09-11-2014 |
20140308970 | DYNAMIC GUIDANCE TO A TARGET CONVERSATION AREA WITH A COMMUNICATION DEVICE - Embodiments disclosed herein provide systems and methods for dynamically guiding a user to a target conversation area with a communication device. In a particular embodiment, a method provides receiving a call request to establish a call with a communication device and determining a location of the communication device. The method further provides determining a target conversation area for a user of the communication device to participate in the call based on the location of the communication device. The method also provides directing the user to the target conversation area. | 10-16-2014 |
20140310347 | PRESENTATION DELAY FEEDBACK IN A WEB CONFERENCING SESSION - Embodiments disclosed herein provide methods and systems for providing presentation delay feedback to a presenter in a web conferencing session. In a particular embodiment, a method includes receiving, from a presenter client, a request to initiate a web conferencing session. The method further includes establishing the web conferencing session between the presenter client and at least one viewing client. During the web conferencing session, the method includes determining delays in presenting a view of the web conferencing session at each of the at least one viewing clients and providing an indication of the delays to a user at the presenter client. | 10-16-2014 |
20150055772 | FACILITATING A CONTACT CENTER AGENT TO SELECT A CONTACT IN A CONTACT CENTER QUEUE - The system and method enable an agent to be able to select a contact (e.g., a voice call or email from a customer) from a contact queue in a contact center. As contacts come into a contact center, the contacts are placed in the contact queue. An agent in the contact center is presented with the contacts along with a profile that is associated with each of the contacts. The profile may contain information about the contacts such as an attitude of the contact, a conversation style of the contact, a sentiment of the contact, and the like. The agent selects one of the contacts in the contact queue. The selected contact is then sent to the agent for handling. | 02-26-2015 |