Patent application number | Description | Published |
20080228619 | APPARATUS, SYSTEM, AND METHOD FOR ALLOCATING SERVICE REQUESTS - An apparatus, system, and method are disclosed for allocating service requests. A category module categorizes a service request for an information technology support service with a service category. The service request comprises a service requirement. An I/O module communicates the service request to a plurality of providers that are certified to provide the service category and receives bids from the providers. A selection module selects a bid according to a selection policy. A history module may store a history of bid prices and response times. | 09-18-2008 |
20080244015 | APPARATUS, SYSTEM, AND METHOD FOR AUTOMATED DIALOG DRIVEN UP-SELLING - An apparatus, system, and method are disclosed for automated dialog driven up-selling. A conversion module may convert a service dialog into service dialog text. A search module searches the service dialog text from the service dialog between a customer and a customer service agent for at least one specified key word. An identification module identifies a customer interaction in response to the at least one key word. An opportunity module identifies an interaction opportunity wherein the customer is not interacting with the customer service agent. A presentation module presents the customer interaction to a customer. A blocking module may receive a blocking request and block customer interaction. | 10-02-2008 |
20090170521 | SEAMLESS HAND-OFF OF BLUETOOTH PAIRINGS - Apparatus, methods, and systems are disclosed for pairing a first wireless device with a second wireless device and establishing an identifier. The first wireless device transmits to the second wireless device from the first wireless device with the identifier. The first wireless device shares the identifier with a third wireless device. This allows the third device to transmit to the second wireless device appearing as the first wireless device. The first wireless device stops transmitting while the third wireless device transmits. Since the third wireless device used the identifier for the first wireless device, the second wireless device believes is communicating with the first wireless device. | 07-02-2009 |
20090217024 | Recovering from Hard Disk Errors that Corrupt One or More Critical System Boot Files - A system, method, and program product is provided that recovers from a sector error affecting a critical file. A damaged sector prevents a critical file from being read prevents the computer system from booting. A controller records a sector number corresponding to the damaged sector. The system is rebooted using an alternative boot media. The system accesses the primary nonvolatile storage media after the rebooting. The damaged sector number is read from the error log and a file map is used to determine the critical file that is stored in the damaged sector. A backup copy of the critical file is retrieved from a backup media. The backup copy is written to the primary media using undamaged sectors and the critical file is mapped to the undamaged sectors. The system is subsequently booted successfully from the primary nonvolatile storage media. | 08-27-2009 |
20090248664 | APPARATUS, SYSTEM, AND METHOD FOR IDENTIFYING TIME-BASED INFORMATION WITH HISTORICAL EVENTS - An apparatus, system, and method are disclosed for identifying time-based information. A detection module detects time-based information. A selection module monitors events in an information stream. The information stream is of interest to a target user. In addition, the information stream is not related by content to the time-based information. The selection module further selects a first event with temporal relation to the time-based information. An association module associates the first event and the time-based information. | 10-01-2009 |
20100058082 | MAINTAINING NETWORK LINK DURING SUSPEND STATE - A low power processor in a computer is kept energized in a suspend state in which a main processor of the computer is deenergized. The low power processor maintains a network connection by sending keepalive packets as required by the network communication protocol. | 03-04-2010 |
20100115144 | Wireless Switch State Using Controller Powered with System in Various Low-Powered States - A computer system detects a power state change and determines that the power state change puts the computer system in a low power state. In turn, the computer system informs an external slot device to enable an external wireless device included in the external slot device. | 05-06-2010 |
20100115345 | Apparatus, System, and Method for Rapid Grading of Computer Storage Operating Condition - An apparatus, system, and method are disclosed for rapidly grading the operating condition of computer storage. A storage log module | 05-06-2010 |
20100138546 | METHOD, APPARATUS, AND SYSTEM FOR REASSIGNING A NETWORK ADDRESS - A method, apparatus, and system are disclosed for reassigning a network address. A detection module detects a routing table change for a host. The host is in communication with a least one network. A client is also in communication with the host over a network interface using a first address. A generation module generates a second address for the client. The second address does not compete with other addresses on the at least one network. An interface module disables the network interface to the client. The interface module then enables the network interface between the client and the host. A communication module receives a request for a new address from the client. The communication module assigns the second address to the client. | 06-03-2010 |
20100146133 | Apparatus, System, and Method for Data Synchronization in a Multi-Path Environment - An apparatus, system, and method are disclosed for synchronizing inbound and outbound data in an environment that offers multiple data pathways. When an attempt to send data by a host computer fails, the host computer notifies a secondary device with a separate network connection of the failure. The secondary device attempts to send the data over its separate network connection. If the secondary device fails to send the data, the host computer generates new attempts to send the data over its network connection. The secondary device does the same if the host computer continues to fail in its attempts to send the data. When either the host computer or the secondary device sends the outbound data, it notifies the other of the successful send. The devices then stop further attempts to transmit the data. For inbound data, the host computer and secondary device obtain unique identifiers for inbound data items, compare them, and request from the other those inbound data items that it has not received. | 06-10-2010 |
20100174790 | Apparatus, System, and Method for Wireless Presyncing of Data - An apparatus, system, and method are disclosed for wireless presyncing of data. A scan module scans a partial email stored on a mobile electronic device. The partial email comprises subject text, address data, and a specified quantity of message text. A complete version of the partial email resides on a server. The server is in communication with the mobile electronic device over a wireless network. A download module determines if the partial email satisfies a priority policy. In addition, the download module downloads the complete email to the mobile electronic device if the partial email satisfies the priority policy. | 07-08-2010 |
20110096483 | FLIPPABLE I/O PORT FOR PORTABLE COMPUTER - An I/O housing holds an I/O port and is pivotable between a housed position, wherein the I/O housing is held snugly flat in a chassis of the computer, and an extended position, wherein the port end of the housing is distanced from the chassis. The I/O housing can mechanically engage an I/O device with the port establishing communication between the I/O device and the computer processor. | 04-28-2011 |
20110106815 | Method and Apparatus for Selectively Re-Indexing a File System - A method and apparatus are disclosed for re-indexing a file system is disclosed. A detection module detects a reconnection of a storage device to an electronic device. The storage device was previously connected to and then disconnected from the electronic device. The storage device comprises a file system and the electronic device stores first metadata indexing the file system. A determination module determines if the file system is changed since the previous connection. An access module accesses the file system using the first metadata in response to the file system not changing since the previous connection. A re-index module re-indexes the file system in response to the file system changing since the previous connection. | 05-05-2011 |
20110113283 | Apparatus and Method for Reloading Software Images - An apparatus and method are disclosed for reloading software images. A copy module copies application metadata for an application image to an application metadata copy. The application metadata and application image are stored on a writable memory of a data processing device. The application metadata copy is stored remotely from the data processing device. A detection module detects an operational anomaly. An erasure module erases at least the application image on the writeable memory in response to detecting the operational anomaly. An identification module identifies the application image from the application metadata copy. A reload module reloads the application image to the writable memory using the application metadata copy. | 05-12-2011 |
20110113363 | Multi-Mode User Interface - An approach is provided to display a grid user-interface on a display. The grid user-interface includes a number of medium-sized windows that are displayed in a grid format. Each of the medium-sized windows has a substantially common width and a substantially common height to the other medium-sized windows. The system receives a mixed-mode request from a user. The mixed-mode request corresponds to a selected application that is displayed in one of the medium-sized windows. A second user-interface is displayed in response to receiving the mixed-mode request. The selected application is displayed in a large window and a plurality of small-sized windows is displayed adjacent to the large window. Each of the small-sized windows also has a substantially common width and a substantially common height to the other small-sized windows. | 05-12-2011 |
20110113486 | Credentialing User Interface for Gadget Application Access - An approach is provided to receive a selection of a displayed window from a group of displayed windows that are visible on a display. The displayed window corresponds to a software application and the displayed window is displayed at a location on the display. Another displayed window is shown visually animating and forming from the first displayed window. An authentication input dialog is displayed on the second displayed window, with the displayed authentication input dialog corresponding to the software application. Authentication data is received at the authentication input dialog and is authenticated. | 05-12-2011 |
20140152894 | TRANSFER TO TARGET DISAMBIGUATION - An aspect provides a method, including: ascertaining, at a first device, a request to transfer media data to another device; determining, at the first device, a plurality of connected devices for potential transfer of media data corresponding to the request; providing, at the first device, a disambiguation cue to a user; ascertaining via the disambiguation cue a target device from the plurality of connected devices for transfer of the media data; and transferring the media data to the target device. Other aspects are described and claimed. | 06-05-2014 |
20140156694 | DISCOVERY, PREVIEW AND CONTROL OF MEDIA ON A REMOTE DEVICE - An aspect provides a method, including: sending a media query from a controller user device to a second user device; receiving media meta data at the controller user device in response to the media query of the second user device, the received media meta data comprising media meta data regarding a media file currently playing on the second user device and media meta data regarding one or more queued media files; providing at the controller user device a visual display based on the received media meta data, the visual display comprising a visual indication of the media file currently playing on the second user device and a preview of the one or more queued media files to be played on the second user device; and issuing one or more control action commands from the controller user device to the second user device. Other aspects are described and claimed. | 06-05-2014 |
20140156781 | APPENDING PLAYBACK FROM MULTIPLE SOURCE DEVICES TO THE SAME MEDIA STREAM - An aspect provides a method, including: receiving a play request at a first user device, the received play request being transmitted from at least one other user device; determining if a media file is currently being played at the first user device; and responsive to determining that a media file is currently being played at the first user device, appending, at the first user device, a media file associated with the received play request to a media play queue of the first user device. Other aspects are described and claimed. | 06-05-2014 |
20140156843 | PROVISIONING OF PLAYER FOR CONTENT - An aspect provides a method, including: responsive to receiving a content request of a user device, determining if the user device has access to one or more applications associated with the content requested; responsive to determining that the user device does not have one or more applications associated with the content requested, determining an associated application; and responsive to determining an associated application, provisioning access to the associated application for the user device. Other aspects are described and claimed. | 06-05-2014 |
20140157300 | MULTIPLE DEVICE MEDIA PLAYBACK - An aspect provides a method, including: receiving, at a remote device, selection information from a controller user device, the selection information comprising a source user device, one or more media files of the source user device, and one or more destination user devices; using the selection information at the remote device to determine the source user device and the one or more destination user devices; and issuing an instruction from the remote device to the source user device instructing the source user device to transmit the one or more media files to the one or more destination user devices. Other aspects are described and claimed. | 06-05-2014 |
20140157378 | CLOUD BASED APPLICATION ACCOUNT MANAGEMENT - An aspect provides a method, including: receiving at a remote device a client log in to a cloud based account issued from a client device; determining the client device is not associated with the client log in; issuing an instruction to unbind at least one client device application log in credential and bind a cloud client log in credential to the at least one client device application; and providing an instruction to unbind the cloud client log in credential from the at least one client device application in response to at least one predetermined criteria being satisfied. Other aspects are described and claimed. | 06-05-2014 |
20140310644 | MULTI-MODE USER INTERFACE - An approach is provided to display a grid user-interface on a display. The grid user-interface includes a number of medium-sized windows that are displayed in a grid format. Each of the medium-sized windows has a substantially common width and a substantially common height to the other medium-sized windows. The system receives a mixed-mode request from a user. The mixed-mode request corresponds to a selected application that is displayed in one of the medium-sized windows. A second user-interface is displayed in response to receiving the mixed-mode request. The selected application is displayed in a large window and a plurality of small-sized windows is displayed adjacent to the large window. Each of the small-sized windows also has a substantially common width and a substantially common height to the other small-sized windows. | 10-16-2014 |
20140310645 | MULTI-MODE USER INTERFACE - An approach is provided to display a grid user-interface on a display. The grid user-interface includes a number of medium-sized windows that are displayed in a grid format. Each of the medium-sized windows has a substantially common width and a substantially common height to the other medium-sized windows. The system receives a mixed-mode request from a user. The mixed-mode request corresponds to a selected application that is displayed in one of the medium-sized windows. A second user-interface is displayed in response to receiving the mixed-mode request. The selected application is displayed in a large window and a plurality of small-sized windows is displayed adjacent to the large window. Each of the small-sized windows also has a substantially common width and a substantially common height to the other small-sized windows. | 10-16-2014 |