| Patent application number | Description | Published |
|---|
| 20080313235 | Program, apparatus, and method for managing services - A technique is provided for data coordination across a multiplicity of phases. A data receiver receives an interface dataset from the (i−1)th upstream phase. With reference to relevant representative datasets in the interface dataset, a phase-specific service manager performs its assigned services to produce a phase dataset. By consulting a schema corresponding to the ith phase, a representative dataset extractor searches the phase dataset to extract a representative dataset which is minimum but sufficient for use in the subsequent phases. A relationship descriptor generator produces relationship descriptors indicating usage relationships between this new representative dataset and the representative datasets including in the interface dataset that the data receiver has received. A data combiner appends the representative dataset and relationship descriptors to the interface dataset, thus producing a modified interface dataset. | 12-18-2008 |
| 20090132203 | COMPUTER PRODUCT, APPARATUS, AND METHOD FOR SYSTEM MANAGEMENT - A system management apparatus includes a countermeasure-result evaluating unit that evaluates whether a countermeasure taken by a countermeasure taking unit has been solved, and that stores the result of evaluation in a countermeasure database to reflect the result to a criterion for selecting the countermeasure by a countermeasure determining unit next time. | 05-21-2009 |
| 20090249130 | TROUBLE COPING METHOD FOR INFORMATION TECHNOLOGY SYSTEM - A trouble coping apparatus includes an incident registration section which registers information about an incident which has solved a problem, a solution knowledge generation section which generates trouble solution knowledge from the incident information, a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge, a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge, and a solution procedure display section which displays the navigation information. | 10-01-2009 |
| 20090299951 | FAILURE-HANDLING PROCEDURE KNOWLEDGE FORMING APPARATUS AND METHOD THEREOF - A computer-readable storage medium contains instructions. The instructions, when executed by a computer, cause the computer to perform generating a new trouble-handling knowledge by using information regarding a work history read from a work-history storage unit that stores the information regarding the work history; and adding the new trouble-handling knowledge to an existing trouble-handling knowledge. | 12-03-2009 |
| 20100070458 | RULE CREATION METHOD AND RULE CREATING APPARATUS - An information processing apparatus obtains, from an F-CMDB for managing CIs regarding resources and their attribute values, CIs with the type and attribute of the resource for which a rule is to be created for use at the time of comparison between CIs. From the F-CMDB for managing CIs of SRC and CIs of DST, and relations between SRC and DST together, the information processing apparatus also obtains CI pairs with SRC including any CI previously obtained and also having a relation corresponding to the determination objective of the rule. Then, the information processing apparatus subjects CIs of SRC with the same classification as that defined in a CI of DST to grouping. Then, the information processing apparatus stores a group of CIs of SRC obtained through grouping in a rule DB as a rule for the determination objective. | 03-18-2010 |
| 20100070462 | STORAGE MEDIUM STORING TROUBLE HANDLING PROGRAM, AND TROUBLE HANDLING APPARATUS - A computer-readable portable storage medium storing a trouble handling program for causing a computer to execute a process for knowledgizing past trouble handling cases in information systems, and for recommending handling methods based on trouble handling knowledge obtained by knowledgizing and symptoms of troubles when they occurs, comprises: a searching process for obtaining candidates of handling methods for troubles requested to be handled by searching the trouble handling knowledge; a recording process for recording to a storing unit a history of handling methods executed for each symptom as handling history information; a priority assigning process for assigning priorities to the handling method candidates obtained by the searching process, with reference to the handling history information; and a process for returning to a handling request source the handling methods for the troubles requested to be handled after assigning priorities based on priority assignment information obtained by the priority assigning process. | 03-18-2010 |
| 20100070795 | SUPPORTING APPARATUS AND SUPPORTING METHOD - A supporting apparatus includes a configuration-information storage unit having stored therein dependencies among devices in association with a list of the devices. When information about a device where a failure has occurred is input, a dependency among devices including the faulty device is obtained from the configuration-information storage unit. Based on the obtained dependency among devices including the faulty device and information about the faulty device, learning data with the dependency and a cause of failure being associated with each other is created. Then, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure is generated by using, for example, algorithm ID3. | 03-18-2010 |
| 20110004675 | VIRTUAL INTEGRATED MANAGEMENT DEVICE FOR PERFORMING INFORMATION UPDATE PROCESS FOR DEVICE CONFIGURATION INFORMATION MANAGEMENT DEVICE - An information management device for performing an information update process from a virtual integrated management device that manages a plurality of device configuration information management devices to the device configuration information management devices, comprises a meta information management unit and an update processing unit. The meta information management unit, which is used to store meta information, indicates from which device configuration information management devices managed information comes. The update processing unit is used to narrow down the device configuration information management devices having information. The information is the basis of information on an update process such as registration, update and deletion based on the meta information, and giving a request for the update process, such as registration, update and deletion only to the device configuration information management devices narrowed down. | 01-06-2011 |
| 20110016092 | FEDERATED CONFIGURATION MANAGEMENT DATABASE, MANAGEMENT DATA REPOSITORY, AND BACKUP DATA MANAGEMENT SYSTEM - A federated configuration management database includes a plurality of management data repositories, and a backup destination determination unit that determines backup destination management data repositories for backing up data overlapping among the plurality of management data repositories at specific management data repositories and that notifies each of the management data repositories of the data to be backed up. | 01-20-2011 |
| 20110016355 | SYSTEM, METHOD AND COMPUTER READABLE STORAGE MEDIUM FOR TROUBLESHOOTING - A troubleshooting system that receivesing as input one or more symptom(s) of trouble of an IT system and outputting a remedy for the symptom, the troubleshooting system including: a first data base to collecting configuration information of the IT system, a second data base to collecting incidents of trouble including symptoms of trouble and remedies for dealing with the symptoms, a first storage unit to deriveing and storing configuration information of incidents of trouble from the first data base and the second data base using the configuration information as a key, a configuration information similarity degree calculation unit to calculating similarity degrees between input configuration information of the IT system experiencing trouble and configuration information of the incidents of trouble, and an output unit to presenting a remedy for the IT system experiencing the trouble together with the similarity degree. | 01-20-2011 |
| 20110035512 | Device configuration integration information managing device and device configuration information managing device - MW of an FCMDB sequentially registers device configuration information of MDRs | 02-10-2011 |
| 20110066939 | TROUBLESHOOTING SUPPORT METHOD, AND TROUBLESHOOTING SUPPORT APPARATUS - When a problem occurs in a computer system, the following processing is performed. That is, a troubleshooting procedure that includes, at least, operation content and input request for system information, presented to an operator, and in which command to acquire system information related to the input request from the information source of the system information are assigned to the input request, is referenced. Furthermore, in accordance with the command, system information is collected from an information source where system information exists. Then, after those input request for system information have been removed from the troubleshooting procedure, the resultant troubleshooting procedure is presented to the operator. Thus, the workload of the operator in the troubleshooting operation can be significantly reduced, and the time until the operation is completed is shortened, making rapid troubleshooting possible. | 03-17-2011 |
| 20110072165 | DEVICE-CONFIGURATION-INFORMATION OPTIMUM ARRANGEMENT METHOD AND DEVICE-CONFIGURATION-INFORMATION OPTIMUM ARRANGEMENT SYSTEM - A device-configuration-information integrated management system includes a device-configuration-information managing unit that manages device configuration information containing configuration items of a target device for management and contains relationships between the configuration items; and a device-configuration-information integrated managing unit for integratedly managing the device configuration information obtained from a plurality of the device-configuration-information managing units. The system also includes a device-configuration-information optimum arrangement processing unit that performs optimum management by aggregating device configuration information that contains related configuration items, from among the device configuration information managed by a plurality of the device-configuration-information managing units, in a single device-configuration-information managing unit from among a plurality of the device-configuration-information managing units. | 03-24-2011 |
| 20110072305 | RECOVERY METHOD MANAGEMENT DEVICE AND RECOVERY METHOD MANAGEMENT METHOD - A recovery method management method includes executing and completing a work on a work target of a system according to a work start command and a work completion command, creating working method information for each work target, acquiring before-work-start system information and after-work-completion system information of the system to create before-and-after-work change information for each work target, storing and managing the working method information and the before-and-after-work change information in a work information managing and storing unit for each work target, creating recovery method information for each similar recovery work target among the work targets on the basis of the working method information, creating before-and-after-recovery change information for each recovery work target on the basis of the before-and-after-work change information, and storing and managing the recovery method information created and the before-and-after-recovery change information created in a recovery method managing and storing unit for each recovery work target. | 03-24-2011 |
| 20110093310 | COMPUTER-READABLE, NON-TRANSITORY MEDIUM STORING A SYSTEM OPERATIONS MANAGEMENT SUPPORTING PROGRAM, SYSTEM OPERATIONS MANAGEMENT SUPPORTING METHOD, AND SYSTEM OPERATIONS MANAGEMENT SUPPORTING APPARATUS - Based on past failure sign appearance situations and past failure occurrence situations, failure occurrence probability which varies with a time elapse after failure sign appearance is calculated, and also, based on maintenance cost information of an operations management objective system, a short-term troubleshooting cost required for responding to a failure associated with the failure sign appeared in the system is calculated. Furthermore, based on the past failure sign appearance situations and the past failure occurrence situations, and also, the maintenance cost information and the failure occurrence probability, a short-term first preventive maintenance cost required for preventive maintenance of the failure associated with the failure sign, and also, the failure occurrence probability and a short-term second preventive maintenance cost for when preventive maintenance performance is postponed until next failure sign appearance, are calculated. Then, options in which the short-term first preventive maintenance cost, the short-term second preventive maintenance cost and the troubleshooting cost are associated with the failure occurrence probability, are prepared to be offered via an output device. | 04-21-2011 |
| 20110093688 | CONFIGURATION MANAGEMENT APPARATUS, CONFIGURATION MANAGEMENT PROGRAM, AND CONFIGURATION MANAGEMENT METHOD - A configuration management apparatus that manages, on the basis of data having configuration items and attribute information defining the configuration items, information about the resources includes: an operation execution unit that acquires a processing request that at least includes attribute information and processing information; a processing execution unit that determines for which configuration item the processing request is made and links the configuration item and the processing request; and a delay calculation determination unit, a calculation execution unit and a delay calculation plan unit that perform a process of processing information inside the processing request for the configuration item on the basis of the linking by the processing execution unit at a different timing from a timing when the processing request is acquired by the operation execution unit to get attribute information inside the processing request reflected in the configuration item. | 04-21-2011 |
| 20110119384 | INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING PROGRAM, AND INFORMATION PROCESSING METHOD - The information processing apparatus includes: a specification information reception unit that receives specification information for specifying a predetermined one of a plurality of resources; a determination unit that determines a device managing the resource specified by the specification information from among a plurality of devices based on the specification information received by the specification information reception unit; a specification information notification unit that sends the specification information to the device that has been determined, by the determination unit, to manage the resource specified by the specification information; an association unit that associates plural pieces of resource information with one another based on the sent resource information; and a resource information processing unit that executes predetermined processing for the resource information based on the association among the plural pieces of resource information associated by the association unit. | 05-19-2011 |
| 20110131323 | INFORMATION COLLECTION DEVICE, INFORMATION COLLECTION PROGRAM, AND METHOD - An information collection device acquires information from a plurality of devices connected through a network. The information collection device includes: a first addition unit that adds, for each of the devices, an information collection duration required to collect information of the devices to a communication duration required to communicate with the devices; a second addition unit that adds a maximum duration among the durations by addition of the first addition unit to a predetermined time to obtain a first time; a subtraction unit that subtracts the information collection duration of each of the devices from the first time; a first setting unit that sets a time obtained by the subtraction unit as a second time that is when information collection starts at each of the devices; and an acquisition unit that acquires information obtained by the information collection that starts at the second time. | 06-02-2011 |
| 20110153565 | CONFIGURATION INFORMATION MANAGEMENT DEVICE, DISTRIBUTED INFORMATION MANAGEMENT SYSTEM AND METHOD - A configuration information management device includes a storage unit for storing a configuration item and an item relationship. The configuration information management device controls to cause the storage unit or the different configuration information management device to store the item relationship. The configuration information management device also controls to cause the storage unit or the different configuration information management device containing a configuration item connected to the item relationship to store a replica of the item relationship. When a search request including a series of the configuration item and the item relationship is accepted, the configuration information management device decomposes the search request such that the configuration item and the item relationship arranged in series are together treated as a unit of processing, and performs a search process for each unit of processing. | 06-23-2011 |
| 20110153678 | CONFIGURATION INFORMATION MANAGEMENT SYSTEM, CONFIGURATION INFORMATION MANAGEMENT METHOD, AND DISTRIBUTED INFORMATION MANAGEMENT DEVICE - A system includes FCMDBs managing IPROP among attribute information from MDRs managing the attribute information of each configuration type regarding a CI. The DCMDB includes a determining unit that, when a CI registration request is detected, determines whether multiple types of IPROP are contained in the request; an entity ID collector that, when the request contains multiple types, collects, from each FCMDB, an entity ID of the IPROP and an entity ID of other registered IPROP; an adding unit that, when all types of entity IDs of the same CI are collected, adds a common entity ID of the same CI to all types of IPROP regarding the same CI; and a reconciliation register that distributes the data obtained by federating all types of entity data regarding the same CI to the DCMDBs that relate to the common entity ID and registers the federated data in the DCMDBs. | 06-23-2011 |
| 20110161288 | METHOD AND SYSTEM FOR DATA UPDATE SYNCHRONIZATION BY TWO-PHASE COMMIT - In an integrated management database system having a plurality of element databases holding the configuration information about an information system and an integrated database for integrally managing the element databases, an element database which cannot return a reply while maintaining a secure state in response to an update request is not informed of the update request in the first phase of a two-phase commit, thereby attaining synchronization when data is updated, and maintaining the consistency of the data in the system. | 06-30-2011 |
| 20110167411 | Configuration information verification apparatus and configuration information verification method - A configuration information verification apparatus includes an alive monitoring information collecting unit for collecting alive monitoring information from a plurality of configuration items constituting a network, a logical formula creating unit for referring to configuration information that represents information about connection relationships between the configuration items and creating a logical formula with respect to each configuration item by performing an AND operation on configuration items positioned on a route leading to corresponding configuration item, and assigning a “true” value to the logical formula if the alive monitoring information indicates that the corresponding configuration item is operating normally and assigning a “false” to the logical formula if the alive monitoring information indicates that the corresponding configuration item is not operating normally; and a logical formula verifying unit for verifying, from a plurality of logical formulae, whether an inconsistent logical formula is present. | 07-07-2011 |
