Patent application number | Description | Published |
20110016008 | Electronic registration systems for processing variable or multiple return/warranty policies, and associated methods - The exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to an improved electronic registration system that enables variable or multiple return/warranty policies to be processed. In certain exemplary embodiments, at least some transaction information corresponding to an originally purchased product is selectively provided to replacement products provided as a part of a return/warranty request. Thus, it is possible in certain exemplary embodiments to make sure that a return/warranty policy's terms and/or conditions are managed consistently and effectively, even though one or more replacement products may be provided during the lifetime of the policy. In an example variable policy, no refunds are available past a first time period, no exchanges are available past a second time period, and only pro-rata exchanges are available in a third time period, with the periods being fixed regardless of how many times a product has been replaced. | 01-20-2011 |
20110066514 | System and/or method for handling returns involving products tied to post-paid subscriptions/services - The exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to an improved electronic registration system that enables unique item-level tracking from an initial point-of-sale (POS) transaction involving a post-paid service/subscription and related device or product, to any cancellations in service and returns to the store or service provider. Certain exemplary embodiments thus advantageously “close the gap” between retailers and service providers, e.g., in connection with subscriptions/post-paid service agreements and related devices or products. In certain exemplary embodiments, an “interest” may be taken and charged in the event that the customer does not return the device when or after an associated service has been cancelled. | 03-17-2011 |
20110119142 | SYSTEM AND/OR METHOD FOR HANDLING RECALLED PRODUCT PURCHASES AND/OR RETURN/WARRANTY REQUESTS - Certain exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to improved electronic registration techniques purchase-side and/or return-side handling of recalled items. Certain exemplary embodiments on the purchase-side may help to filter-out products that have recalled been before they are purchased. Certain exemplary embodiments on the return-side may help enable recall return overrides, thus facilitating the acceptance of recalled products even though they might not qualify under an original return/warranty policy. Advantageously, more and more recalled products may be filtered out of circulation through the use of purchase-side and/or return-side recall watch list checking techniques of certain exemplary embodiments. Such purchase-side and/or return-side recall watch list checking may be performed together with or separate from electronic registration techniques in different exemplary embodiments. | 05-19-2011 |
20120078738 | Electronic registration systems for items purchased under a gift registry and/or for items to be distributed post-sale, and associated methods - The exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to an improved electronic registration system that tracking and validating return/warranty eligibility for items purchased from a gift registry and/or to be given to a recipient at a future time, e.g., remote from the actual purchase date. If it is determined that a product is sold as a part of a gift registry, for example, the “start date” of the return/warranty eligibility period may be effectively set as the event date rather than the actual item purchase date and/or event date validation may be selectively performed in place of sale date validation when evaluating return/warranty eligibility for such items. As a result, it is possible to at least partially restore an otherwise diminished return/warranty eligibility period for a purchased, but not immediately gifted, item. | 03-29-2012 |
20120078739 | Electronic registration systems for tracking and/or identifying fraudulent gift cards purchased or linked to fraudulent item returns, and associated methods - The exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to an improved electronic registration system that enables the tracking and/or identifying of fraudulent gift cards that are purchased or linked to fraudulent item returns. In certain exemplary embodiments, transaction information for gift cards is stored in and/or connected to an ER database such that fraudulent activities associated with the gift card and/or items linked to the gift card may be tracked and/or identified—even potentially long after the gift card has been initially provided. | 03-29-2012 |
20120271727 | SYSTEM AND/OR METHOD FOR HANDLING RETURNS INVOLVING PRODUCTS TIED TO POST-PAID SUBSCRIPTIONS/SERVICES - The exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to an improved electronic registration system that enables unique item-level tracking from an initial point-of-sale (POS) transaction involving a post-paid service/subscription and related device or product, to any cancellations in service and returns to the store or service provider. Certain exemplary embodiments thus advantageously “close the gap” between retailers and service providers, e.g., in connection with subscriptions/post-paid service agreements and related devices or products. In certain exemplary embodiments, an “interest” may be taken and charged in the event that the customer does not return the device when or after an associated service has been cancelled. | 10-25-2012 |
20130238471 | SYSTEMS AND/OR METHODS INVOLVING LINKED MANUFACTURER SERIAL NUMBERS AND UNIQUE IDENTIFIERS APPLIED TO PRODUCTS - Certain exemplary embodiments relate to electronic registration (ER) techniques that involve linking and/or otherwise correlating location-specific unique identifiers and manufacturer-provided unique identifiers, with the location-specific unique identifiers and the manufacturer-provided unique identifiers being different from one another and optionally created and/or maintained by different parties. Transactions may be registered with the ER database of the ER system based on associated manufacturer-provided unique identifiers, and/or location touchpoint interactions may be registered with the ER database of the ER system based on associated location-specific unique identifiers. Such entries may be indexed together or separately in different exemplary embodiments. Alerts, reports, transaction interrupt signals, etc., may be when generated an abnormality as between an associated location-specific unique identifiers/manufacturer-provided unique identifier pair is detected. | 09-12-2013 |
20140316996 | SYSTEM AND/OR METHOD FOR HANDLING RECALLED PRODUCT PURCHASES AND/OR RETURN/WARRANTY REQUESTS - Certain exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to improved electronic registration techniques purchase-side and/or return-side handling of recalled items. Certain exemplary embodiments on the purchase-side may help to filter-out products that have recalled been before they are purchased. Certain exemplary embodiments on the return-side may help enable recall return overrides, thus facilitating the acceptance of recalled products even though they might not qualify under an original return/warranty policy. Advantageously, more and more recalled products may be filtered out of circulation through the use of purchase-side and/or return-side recall watch list checking techniques of certain exemplary embodiments. Such purchase-side and/or return-side recall watch list checking may be performed together with or separate from electronic registration techniques in different exemplary embodiments. | 10-23-2014 |