| Patent application number | Description | Published |
|---|
| 20080216098 | SYSTEMS, METHODS AND COMPUTER POROGRAMS FOR DETERMINING DEPENDENCIES BETWEEN LOGICAL COMPONENTS IN A DATA PROCESSING SYSTEM OR NETWORK - Described are methods, apparatus and computer programs for determining run-time dependencies between logical components of a data processing environment. Components of the data processing environment are monitored by monitoring agents accessing run-time activity data via APIs of the managed system. A dependency generator identifies correlations between the run-time activity of the monitored components. For synchronous monitored systems, the dependency generator calculates an activity period for monitored components and determines which component's activity periods contain the activity periods of other components. Containment is used as an indicator of a likely dependency relationship, and a weighting is computed for each dependency relationship based on the consistency of containment. | 09-04-2008 |
| 20090193078 | METHOD FOR FACILITATING A REAL-TIME VIRTUAL INTERACTION - Techniques for facilitating a real-time virtual interaction between two or more users are provided. The techniques include extracting a dynamically changing context from two or more users, wherein the context comprises at least one of user-provided information and one or more items related to at least one of current activity and past activity of the two or more users, analyzing the context from each user to create a classification for each user, comparing the classification for each user with a classification for each additional user, wherein comparing comprises ordering each user in terms of closeness to each additional user, and using the ordering of each user in terms of closeness to each additional user to facilitate a real-time virtual interaction between two or more users. Techniques are also provided for generating a database of one or more user classifications. | 07-30-2009 |
| 20090193079 | SYSTEM AND COMPUTER PROGRAM PRODUCT FOR FACILITATING A REAL-TIME VIRTUAL INTERACTION - Techniques for facilitating a real-time virtual interaction between two or more users are provided. The techniques include extracting a dynamically changing context from two or more users, wherein the context comprises at least one of user-provided information and one or more items related to at least one of current activity and past activity of the two or more users, analyzing the context from each user to create a classification for each user, comparing the classification for each user with a classification for each additional user, wherein comparing comprises ordering each user in terms of closeness to each additional user, and using the ordering of each user in terms of closeness to each additional user to facilitate a real-time virtual interaction between two or more users. Techniques are also provided for generating a database of one or more user classifications. | 07-30-2009 |
| 20100095297 | METHOD, SYSTEM AND COMPUTER PROGRAM PRODUCT FOR SOLUTION REPLICATION - A configuration model for an existing software solution, which is distributed over a plurality of existing machines, is discovered. The model includes a plurality of configuration items, which in turn include a plurality of independent attributes and a plurality of dependent attributes, with the plurality of dependent attributes being derivable from the plurality of independent attributes based on a plurality of constraints. The configuration model is stored in a repository, together with disk images, resource configuration details, and logical names of pertinent ones of the existing machines. Specifications of new values of the independent attributes are obtained, and new values of the dependent attributes are computed from the new values of the independent attributes, based on executing the constraints on the configuration model. The images are deployed onto a plurality of new machines for operation in accordance with the new values of the independent attributes and the new values of the dependent attributes, to obtain a re-deployed solution. The machines can be virtual machines or physical machines. | 04-15-2010 |
| 20100218031 | ROOT CAUSE ANALYSIS BY CORRELATING SYMPTOMS WITH ASYNCHRONOUS CHANGES - An indication of a problem in at least one component of a computing system is obtained. A relevant change set associated with a directed dependency graph is analyzed. The computing system is configured to proactively overcome a root cause of the problem. The relevant change set includes a list of past changes to the computing system which are potentially relevant to the problem. The directed dependency graph includes dependency information regarding given components of the computing system invoked by transactions in the computing system. The analyzing includes identifying at least one of the past changes to the computing system that is the root cause of the problem. | 08-26-2010 |
| 20100281455 | DETERMINING SYSTEM LEVEL DEPENDENCIES - Techniques for co-relating at least one of a functional design and at least one implementation artifact of a solution with at least one infrastructure component of a target deployment environment for the solution are provided. The techniques include obtaining at least one of a functional design and at least one implementation artifact of a solution, obtaining at least one infrastructure component of a target deployment environment for the solution, and co-relating at least one of a functional design and at least one implementation artifact of a solution with at least one infrastructure component of a target deployment environment for the solution, wherein co-relating comprises discovering at least one system level dependency among the at least one of a functional design and at least one implementation artifact and the at least one infrastructure component. | 11-04-2010 |
| 20100293168 | DETERMINING CONFIGURATION PARAMETER DEPENDENCIES VIA ANALYSIS OF CONFIGURATION DATA FROM MULTI-TIERED ENTERPRISE APPLICATIONS - Configuration parameter name-value pairs are obtained for each of a plurality of component instances in a deployed software solution. A candidate set of configuration dependencies between different ones of the plurality of component instances in the deployed software solution is identified, based on the configuration parameter name-value pairs. The candidate set of configuration dependencies includes true dependencies and false dependencies. The candidate set of configuration dependencies is rank-ordered to obtain a rank-ordered list, such that a probability of the true dependencies getting a higher rank is greater than a probability of the false dependencies getting a higher rank. | 11-18-2010 |
| 20110054964 | Automatic Documentation of Ticket Execution - Techniques for automatically documenting activity data in connection with execution of a ticket are provided. The techniques include receiving activity data in connection with execution of a ticket, processing the activity data to generate an output, and appending the processed activity data output to the ticket for ticket enrichment. Techniques for identifying a wrong choice of resolution code in connection with a ticket are also provided. The techniques include analyzing one or more previous tickets to determine a category in which a ticket belongs, determining whether a user-defined code is in variance with a system-suggested code, and sending an alert to a system administrator if the user-defined code is different than the system-suggested code. | 03-03-2011 |
| 20110060946 | METHOD AND SYSTEM FOR PROBLEM DETERMINATION USING PROBE COLLECTIONS AND PROBLEM CLASSIFICATION FOR THE TECHNICAL SUPPORT SERVICES - A system and method for problem determination using probe collections and problem classification for the technical support services monitor and collect data associated with a computer system, raise an alarm based on the monitored and collected data, probe the computer system for additional information, filter the monitored and collected data based on the additional information established from probing, and use the filtered data to label a problem associated with the raised alarm. | 03-10-2011 |
| 20110107340 | Clustering Threads Based on Contention Patterns - Techniques for grouping two or more threads based on lock contention information are provided. The techniques include determining lock contention information with respect to two or more threads, using the lock contention information with respect to the two or more threads to determine lock affinity between the two or more threads, using the lock affinity between the two or more threads to group the two or more threads into one or more thread clusters, and using the one or more thread clusters to perform scheduling of one or more threads. | 05-05-2011 |
