Patent application number | Description | Published |
20130182835 | System and Method of Intelligent Call Routing for Cross Sell Offer Selection based on Optimization Parameters or Account-level Data - An apparatus and methods for a call routing system is disclosed whereby the call routing service provider is associated with a series of partners. By providing a system supporting not only the main user, but also the partners, efficiencies are gained through cost-spreading. Agents can be qualified to field calls for multiple business entities. Cross-selling and proactive servicing based on caller demographic and profile data can be effectuated. The system employs a centralized or global bank of shared Interactive Voice Response (IVR) units so that unnecessary post-routing and call site interflow are reduced. The system comprises a central server system that interfaces with a long distance provider so that route requests are received, caller data is retrieved from one or more databases, routing and handling strategies are developed, load balancing is effectuated, and calls are appropriately routed to one of a plurality of geographically separated call center systems with queues staffed by agents. Each call center system is designed to support various queues, and agents may be qualified or assigned to various queues based on their skill sets and skill levels. | 07-18-2013 |
20140133646 | SYSTEM AND METHOD OF INTELLIGENT CALL ROUTING FOR CROSS SELL OFFER SELECTION BASED ON OPTIMIZATION PARAMETERS OR ACCOUNT-LEVEL DATA - An apparatus and methods for a call routing system is disclosed whereby the call routing service provider is associated with a series of partners. By providing a system supporting not only the main user, but also the partners, efficiencies are gained through cost-spreading. Agents can be qualified to field calls for multiple business entities. Cross-selling and proactive servicing based on caller demographic and profile data can be effectuated. The system employs a centralized or global bank of shared Interactive Voice Response (IVR) units so that unnecessary post-routing and call site interflow are reduced. The system comprises a central server system that interfaces with a long distance provider so that route requests are received, caller data is retrieved from one or more databases, routing and handling strategies are developed, load balancing is effectuated, and calls are appropriately routed to one of a plurality of geographically separated call center systems with queues staffed by agents. Each call center system is designed to support various queues, and agents may be qualified or assigned to various queues based on their skill sets and skill levels. | 05-15-2014 |
Patent application number | Description | Published |
20120293080 | CURRENT BALANCING CIRCUIT - The invention provides a current balancing circuit, which includes a plurality of light-emitting diode assemblies; an AC power generator for providing currents required by the light-emitting diode assemblies; and a plurality of current-equaling elements connected to the AC power generator, each of which is connected to a common mode connecting two light-emitting diode assemblies for balancing currents of the light-emitting diode assemblies. | 11-22-2012 |
20130043808 | MULTI-CHANNEL LED DRIVER CIRCUIT - Provided is a multi-channel LED driver circuit, including a power supply device for providing an independent voltage source; a plurality of regulating circuits connected to the power supply device and the light light-emitting diode arrays for receiving a voltage from the voltage source and providing a plurality of output currents to the light-emitting diode arrays, and thereby generating a plurality of error signals | 02-21-2013 |
20130207558 | ILLUMINATION DEVICE, ILLUMINATION SYSTEM, AND LAMP - The present invention provides an illumination device, an illumination system, and a lamp. The illumination system includes the illumination device and a light modulation module. The illumination device includes a light emitting diode (LED) array, an alternating current (AC) current source, and an output power control module. The AC current source is electrically coupled to the LED array. The output power control module is electrically coupled to the LED array and the AC current source. The LED array, the AC current source, and the output power control module together form a closed-loop control loop. The light modulation module is electrically coupled to the closed-loop control loop for modulating illumination brightness of the LED. | 08-15-2013 |
20130278152 | LIGHT EMITTING DIODE LIGHTING DEVICE AND LIGHT EMITTING DIODE LAMP - The present application discloses a light emitting diode lighting device and a light emitting diode lamp, the light emitting diode lighting device includes: a fluorescent lamp ballast outputting an alternating current; and at least one first light emitting diode lamp coupled with the fluorescent lamp ballast, and comprising a rectifying and filtering circuit and at least one light emitting diode string coupled with the rectifying and filtering circuit. The present application directly replaces a conventional fluorescent lamp tube with a properly designed LED lamp without any other modifications when reinstallation a conventional fluorescent lamp lighting device into a light emitting diode lighting device, which may reduce the cost of reinstallation, and greatly facilitate the user. | 10-24-2013 |
20140103821 | LIGHTING DEVICE AND VOLTAGE REDUCTION METHOD THEREOF - The disclosure provides a lighting device and a voltage reduction method thereof, wherein the lighting device comprises: an AC power supply generator for generating an AC power source to supply power to other accessories and circuits in the lighting device; m load components, every two adjacent load components forming one head common connection point and one end common connection point respectively for each load component from head to end alternatively; and (m−1) current balancing cells each respectively connected between one head common connection point or one end common connection point and one of two output terminals of the AC power supply generator; wherein the m load components comprise (m−n) low impedance load components therein. The present application can reduce the output voltage of the AC power supply generator with lower cost. | 04-17-2014 |
20150108945 | DEVICE FOR WIRELESS CHARGING CIRCUIT - The present application discloses a device for wireless charging circuit, comprising: a primary circuit box, which comprises at least one first switch unit; a secondary circuit box, which comprises at least one second switch unit; a transmission plate, which comprises a primary inductor of a transformer and a primary compensation capacitor, the primary inductor being coupled in series with the primary compensation capacitor; a receiving plate, which comprises a secondary inductor of the transformer; the transmission plate and the receiving plate are magnetically coupled with each other; the transmission plate is coupled with the primary circuit box; and the receiving plate is coupled with the secondary circuit box. The voltage between external terminals of transmission plate and the voltage between external terminals of receiving plate can satisfy the safety requirement. | 04-23-2015 |
20150145426 | APPARATUS AND METHOD FOR DRIVING SEMICONDUCTOR LIGHT-EMITTING DEVICE ASSEMBLY - The disclosure provides a driving apparatus and a method for driving a semiconductor light-emitting device assembly. The apparatus includes: a driving unit configured to drive the semiconductor light-emitting device assembly; and a cycle by cycle control unit. The cycle by cycle control unit may include: a sampling circuit configured to sample a current instantaneous value of the driving unit or the semiconductor light-emitting device assembly; and an adjusting circuit configured to adjust an output of the driving unit when the current instantaneous value sampled by the sampling circuit is larger than or equal to a preset reference value. The driving apparatus and method for driving the semiconductor light-emitting device assembly may effectively reduce an inrush current on the light-emitting devices and have a lower cost. | 05-28-2015 |