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Lefebvre, US

Alban Lefebvre, Plainsboro, NJ US

Patent application numberDescriptionPublished
20130121554IMAGE RECONSTRUCTION USING REDUNDANT HAAR WAVELETS - A method for image reconstruction includes receiving under-sampled k-space data, determining a data fidelity term of a first image of the under-sampled k-space data in view of a second image of the under-sampled k-space data, wherein a time component separated the first image and the second image, determining a spatial penalization on redundant Haar wavelet coefficients of the first image in view of the second image, and optimizing the first image according the data fidelity term and the spatial penalization, wherein the spatial penalization selectively penalizes temporal coefficients and an optimized image of the first image is output.05-16-2013

Alban Lefebvre, Jersey City, NJ US

Patent application numberDescriptionPublished
20130113816VISUALIZING BRAIN NETWORK CONNECTIVITY - A method for visualizing brain connectivity includes receiving image data including molecular diffusion of brain tissue, constructing a tree data structure from the image data, wherein the tree data structure comprises a plurality of network nodes, wherein each network node is connected to a root of the tree data structure, rendering a ring of a radial layout depicting the tree data structure, wherein a plurality of vertices may be traversed from the top to the bottom, duplicating at least one control point for spline edges sharing a common ancestor, and bundling spline edges by applying a global strength parameter β.05-09-2013

Amy Lefebvre, Pottstown, PA US

Patent application numberDescriptionPublished
20080214706Moulded Object Exhibiting a Polychromatic Effect, Associated Light Device and Resin - The present invention relates to a moulded object made of a transparent and coloured plastic exhibiting a polychromatic effect, characterized in that the transparent plastic comprises from 0.1 to 1500 ppm of at least one fluorescent dye and from 50 to 10 000 ppm of at least one optical brightener. It also relates to the resin used for forming the moulded object. It also relates to a light device combining the said moulded object with at least one artificial light source which exhibits an emission in the region of excitation of the optical brightener, in particular in the 300-450 nm range, preferably 350-420 nm range, more preferably still 350-400 nm range.09-04-2008

Amy A. Lefebvre, Pottstown, PA US

Patent application numberDescriptionPublished
20110226313HIGH TEMPERATURE ACRYLIC SHEET - The invention relates to an acrylic sheet having a high Tg, and especially for the use of the high Tg acrylic sheet as a front sheet of a photovoltaic module. The high Tg acrylic polymer is a copolymer of polymethylmethacrylate and one or more higher Tg monomers.09-22-2011

Barbara Lefebvre, Smyrna, GA US

Patent application numberDescriptionPublished
20090047199Method for Zonal Injection of Chemicals into a Furnace Convective Pass to Reduce Pollutants from Flue Gases - Zonal injection of varying compositions of chemicals, particularly an ammonia-based reagent and hydrocarbon, through injection lances arranged in a grid formation to define planar zones in a furnace convective pass of a furnace. The supply of chemicals is controlled so as to be individually determined for each discrete zone of the grid depending on conditions in that zone.02-19-2009

Patent applications by Barbara Lefebvre, Smyrna, GA US

Brian G. Lefebvre, Wilmington, DE US

Patent application numberDescriptionPublished
20110318803PROCESS FOR SIMULTANEOUS SACCHARIFICATION AND FERMENTATION FOR PRODUCTION OF ETHANOL - Methods are disclosed for the production of high concentrations of ethanol from biomass using 12-29-2011

Brian Gerald Lefebvre, Mullica Hill, NJ US

Patent application numberDescriptionPublished
20090053793Ethanol resistant and furfural resistant strains of E. coli FBR5 for production of ethanol from cellulosic biomass - Ethanol and furfural challenged strains of 02-26-2009
20090061501Ethanol resistant and furfural resistant strains of E. coli FBR5 for production of ethanol from cellulosic biomass - Ethanol and furfural challenged strains of 03-05-2009

Christopher R. Lefebvre, Landenberg, PA US

Patent application numberDescriptionPublished
20110022454METHOD AND SYSTEM FOR RETAINING CUSTOMER LOYALTY - A system and method for providing incentives to customers where the incentives are tailored to the customer's needs and expectations while achieving profitability to the provider are presented. The present invention determines a set of incentives based on customer segmentation, card segmentation, call type as well as other factors. Upon receiving a request for termination or other request, the customer may be routed to an appropriate person, department, or group. Information regarding the account may be identified and retrieved and the customer may be verified. Based on customer payment history and other information, the customer segment may be identified. Incentives are then determined based on customer segmentation data, product information, and call type. These incentives are offered to the customer for approval. If the customer does not accept the incentive, other sales opportunities may be offered to the customer in an effort to retain customer loyalty.01-27-2011

Dale Lefebvre, Dallas, TX US

Patent application numberDescriptionPublished
20120101892SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR CROSS-SELLING IN NETWORK ENVIRONMENT - Embodiments of the invention provide a robust rebate cross-sell network in which business entities, including financial institutions, can make targeted offers, including pre-approved or pre-qualified credit offers, to a desirable consumer utilizing information submitted by the consumer during a rebate redemption process. These business entities may but need not be associated with a rebate-issuing entity (i.e., rebate sponsor) or a rebate processing center which processes rebate claims for the rebate sponsor. In one embodiment, a cross-sell network manager can determine the consumer's identity, look-up the consumer at credit bureau(s), and perform a passive, real-time inquiry. Contingent upon a plurality of factors (e.g., the results of the inquiry or look-up against the pre-approved/qualified customer list, etc.), one or more targeted offers are identified. A Web page can be dynamically generated with the selectively identified offers and presented to the consumer as disbursement options, perhaps after authenticating the consumer's identity.04-26-2012

Denise H. Lefebvre, Southbury, CT US

Patent application numberDescriptionPublished
20120100266CONTROL OF BUBBLE SIZE IN A CARBONATED LIQUID - Cans, bottles and/or other containers used to hold a carbonated beverage can include internal features to promote and/or control bubble formation.04-26-2012

Didier Lefebvre, Mundelein, IL US

Patent application numberDescriptionPublished
20120202838DRUG FORMULATIONS - In one embodiment, the present invention relates to abuse-deterrent drug formulations comprise a plurality of discrete domains uniformly dispersed in a pharmaceutically acceptable matrix, wherein said domains have high fracture toughness and comprise at least one polymer and at least one abuse-relevant drug. In another embodiment, the present invention relates to a formulation comprising a plurality of discrete mechanically reinforcing particles uniformly dispersed in a pharmaceutically acceptable matrix, wherein said matrix has high fracture toughness and comprises at least one polymer and at least one active agent, at least one abuse-relevant drug or a combination of at least one active agent and at least one abuse-relevant drug.08-09-2012
20120205830METHOD FOR PRODUCING MONOLITHIC TABLETS - The present invention relates to a process for producing monolithic tablets. The method employs a melt-processed composition containing at least on active agent and at least one thermoplastic binder. The invention further relates to a method for cutting and deflashing a belt of pre-shaped bodies of a melt-processed composition, wherein the pre-shaped bodies are interconnected by flash.08-16-2012

Didier R. Lefebvre, Mundelein, IL US

Patent application numberDescriptionPublished
20120252851DELIVERY SYSTEM FOR SUSTAINED RELEASE OF A CALCIUM-CHANNEL BLOCKING AGENT - A delivery system for sustained release of a calcium-channel blocking agent is adapted for introduction in the cerebrospinal fluid of a subject. The delivery system comprises a solid dispersion product of a calcium-channel blocking agent in a mixture of a (i) first poly(lactide-co-glycolide) having a molecular weight distribution centered around a first number average molecular weight Mn10-04-2012

Gilles Lefebvre, San Clemente, CA US

Patent application numberDescriptionPublished
20110054679INTEGRATED TISSUE PROCESSING AND EMBEDDING SYSTEMS, AND METHODS THEREOF - Apparatus and methods for integrating tissue processors and embedding systems. An apparatus, of one aspect, includes a robot. The robot has a work envelope that encompasses a location having a tissue holder and an input of an embedding system. The tissue holder has at least one processed tissue. The robot is configured to transfer the tissue holder from the location to the input of the embedding system. A method, of one aspect, may include moving a robot to a location having a tissue holder. The tissue holder may have at least one processed tissue. The robot may engage with the tissue holder at the location. The robot may move the tissue holder from the location to an input to an embedding system. The robot may disengage from the tissue holder at the input to the embedding system. Other methods, apparatus, and systems are also disclosed.03-03-2011
20120163680AUTOMATED SYSTEM AND METHOD OF PROCESSING BIOLOGICAL SPECIMENS - An apparatus including at least one of a stainer module and a coverslipper module; an imaging module; a storage module; an automated transport module for transporting at least one slide between at least one of the stainer module and the coverslipper module, the imaging module and the storage module; and a controller. A method including processing at least one slide; determining whether an imaging module is available for imaging of a biological specimen on the at least one slide; transporting the at least one slide to the imaging module using an automated transport module; and transporting the at least one slide to a storage module using the automated transport module when it is determined that the imaging module is not available. A system including a processing module for processing at least one slide including a biological specimen thereon. A machine readable medium.06-28-2012
20130073941TRACEABILITY FOR AUTOMATED STAINING SYSTEM - A method including automatically displaying information obtained from a first identifier associated with a slide and a second identifier associated with a reagent cartridge. The method further including generating a staining log based on the information obtained from the first identifier and the second identifier. A further method includes displaying a location of a slide within a sample processing system and information obtained from a first identifier associated with the slide in a first table and displaying a location of a reagent cartridge within a sample processing system and information obtained from a second identifier associated with the reagent cartridge in a second table. The first table is then aligned with the second table.03-21-2013

Patent applications by Gilles Lefebvre, San Clemente, CA US

Greg Lefebvre, Menlo Park, CA US

Patent application numberDescriptionPublished
20100017221METHODS FOR COLLECTING TECHNOLOGY FEES FOR USE OF GRAIN OR BIOMASS CONTAINING A PROPRIETARY TRAIT - Embodiments of the present invention are drawn to methods for collecting technology fees for downstream use of a grain or a biomass containing a proprietary trait. The method includes providing an amount of grain or biomass containing at least one proprietary trait to a downstream user and collecting a fee based on a property attributable to the proprietary trait(s).01-21-2010

Joel P. Lefebvre, Windsor, CO US

Patent application numberDescriptionPublished
20110271131COMPUTER SYSTEM POWERED-OFF STATE AUXILIARY POWER RAIL CONTROL - Computer system powered-off state auxiliary power rail control. At least some of the illustrative embodiments are systems configured to have: a first powered-off state in which the main output power signal is deactivated within the power supply and the auxiliary power output signal is active and coupled to an auxiliary power rail of the printed circuit board; and a second powered-off state in which the main power output signal is deactivated and the auxiliary power output signal is active and decoupled from the auxiliary power rail of the printed circuit board.11-03-2011

Kevin Lefebvre, Manlius, NY US

Patent application numberDescriptionPublished
20110156878SYSTEM AND METHOD FOR PROVIDING TIMING SERVICES AND DME AIDED MULTILATERATION FOR GROUND SURVEILLANCE - The present invention utilizes the existing DME transponder system infrastructure to augment existing ground surveillance multilateration (MLAT) capabilities by providing additional measurements for determining the position of an aircraft equipped with a DME transponder. DME listeners receive DME interrogation signals and DME reply signals, determine TDOA between the DME transponder and each DME listener, and transmit data to a central computer that clusters TDOAs between the DME transponder and the DME listeners and computes the aircraft position using the clustered TDOAs. The DME-aided MLAT can be used as a backup surveillance system when GNSS-based systems are unavailable. The DME-aided MLAT can be integrated with SSR receive units (RUs) performing multilateration (MLAT) calculations.06-30-2011

Kevin R. Lefebvre, Manlius, NY US

Patent application numberDescriptionPublished
20120215075CORPSMAN/MEDIC MEDICAL ASSISTANT SYSTEM AND METHOD - The present invention is a corpsman/medic medical assistant system that includes a portable transmit/receive pack, sensor leads for first and second physiological sensor subsystems and a corpsman/medic medical assistant control unit that includes a wireless transceiver. The portable transmit/receive pack has a sealed housing that includes the first and second physiological sensor subsystems, at least one processor running at least one algorithm, a wireless transceiver, and memory with a front panel that includes a display, at least one event key, a treatment button for recording treatment data, a timer, an observation button for recording observation data, and a plurality of physiological trend indicators. The algorithm determines a current physiological trend status of the patient based on the plurality of physiological measurements, and the transmit/receive pack links to the control unit by the wireless transceiver and receives the current physiological trend status of the patient.08-23-2012

Mark Lefebvre, Hudson, NH US

Patent application numberDescriptionPublished
20080268138Metal plating compositions and methods - Disclosed are metal plating compositions and methods. The metal plating compositions provide good leveling performance and throwing power.10-30-2008
20080269395Metal plating compositions - Disclosed are metal plating compositions for plating a metal on a substrate. The metal plating compositions include compounds which influence the leveling and throwing performance of the metal plating compositions. Also disclosed are methods of depositing metals on a substrate.10-30-2008
20090186480Optical article - An optical article and method of making the same are provided. The optical article has optical multi-aperture operation. The optical article has one or more electrically conductive and selectively passivated patterns.07-23-2009
20100170707Optical article - An optical article and method of making the same are provided. The optical article has optical multi-aperture operation. The optical article has one or more electrically conductive and selectively passivated patterns.07-08-2010
20110318479METAL PLATING COMPOSITIONS AND METHODS - Disclosed are metal plating compositions and methods. The metal plating compositions provide good leveling performance and throwing power.12-29-2011
20120034371METAL PLATING COMPOSITIONS - Disclosed are metal plating compositions for plating a metal on a substrate. The metal plating compositions include compounds which influence the leveling and throwing performance of the metal plating compositions. Also disclosed are methods of depositing metals on a substrate.02-09-2012
20120318676METHOD OF ELECTROPLATING UNIFORM COPPER LAYERS - Electroplating methods provide substantially uniform deposits of copper on the edges and walls of through-holes of printed circuit boards. The electroplating methods provide copper deposits which have high throwing power.12-20-2012

Patent applications by Mark Lefebvre, Hudson, NH US

Martin Claude Lefebvre, Los Altos, CA US

Patent application numberDescriptionPublished
20120191585Method and Apparatus for Inbound Message Management - A computer-implemented method for identifying accounts with which an individual does business. The computer receives an access credential for at least one message source and analyzes a plurality of messages in the message source. From the analysis, a plurality of institutions are identified and a system account is created on the computer that is preloaded with the institutions.07-26-2012
20130124376Method and Apparatus for Automated Bill Timeline - A computer-implemented method for displaying a plurality of bill due dates, the method comprising: displaying an account identifier for each bill in the plurality of bills; showing a timeline with a due date indicator for each bill in the plurality of bills, the timeline disposed proximate to the account identifier; and wherein each of the account identifiers and timelines are disposed along an axis relative to the other account identifiers and timelines05-16-2013

Olivier Lefebvre US

Patent application numberDescriptionPublished
20090124152Composite Thread and Obtained Textile - The invention relates to a composite thread (05-14-2009

Paul A. Lefebvre, Saint Paul, MN US

Patent application numberDescriptionPublished
20110056124Algal Coal and Process for Preparing Same - Algae-derived synthetic coal and filtrates. The invention described herein provides an algae-derived synthetic coal product and filtrates and process for preparing the same using an improved hydrothermal carbonization process. The synthetic coal product is similar to natural bituminous coal in terms of percent carbon content and energy equivalency while at the same time containing relatively low levels of sulfur and contaminant heavy metals. Unlike natural coal and other fossil fuels, because the carbon of the biomass is formed through photosynthesis, carbon dioxide formed during combustion is a “carbon neutral” event with little or no “new” carbon dioxide being added to the earth's atmosphere. The algae-derived filtrates contain useful constituents.03-10-2011

Phil Lefebvre, Lincolnshire, IL US

Patent application numberDescriptionPublished
20100035243Ultra-sensitive detection of analytes - The present invention relates to screening methods, compositions, and kits for detecting for the presence or absence of one or more target analytes, e.g. biomolecules, in a sample. In particular, the present invention relates to methods that utilize nanoparticle probes in an in-solution homogeneous assay system for high-sensitivity detection of target proteins or nucleic acids based on flow analysis of single particles.02-11-2010

Phillip A. Lefebvre, Lincolnshire, IL US

Patent application numberDescriptionPublished
20090233312METHODS AND ASSAYS TO ASSESS CARDIAC RISK AND ISCHEMIA - The invention provides methods and apparatus to assess cardiac risk and ischemia by detecting or analyzing cardiac troponin levels. Also provided are methods to detect low levels of cardiac troponin in physiological fluid samples.09-17-2009

Ray Lefebvre, Berkeley, CA US

Patent application numberDescriptionPublished
20080221812DIFFERENTIATION OF FLOW CYTOMETRY PULSES AND APPLICATIONS - A method of analyzing pulses from a flow cytometer in which particles in a fluid pass through an excitation volume of an electromagnetic radiation and interact with the electromagnetic radiation to generate signals in the form of pulses includes generating a time-dependent pulse indicative of the characteristics of one or more particles passing through the excitation volume of the electromagnetic radiation, determining a measurement window by selecting a portion of the pulse with a starting point and an ending point above a predetermined value, and calculating a first derivative of the pulse with respect to time over the measurement window.09-11-2008
20080263468Graphical User Interface for Analysis and Comparison of Location-Specific Multiparameter Data Sets - A graphical user interface on a computer provides for the analysis of location specific data and the presentation of analysis results for visual comparison by a user. Results of the analysis are visually presented as icons subdivided into regions and arranged in such a way that the user is able to associate each icon with a data location. A visual presentation of results in the icons and regions allows a user to visually compare the analysis results in two or more data sets according to location. The graphical user interface further provides for the definition and adjustment of an analysis through the interaction of a user with a graphical representation of the analysis. In some cases, the visual presentation of results tracks the analysis adjustments so the user can visually observe the effects that the adjustments have on the results. A method of interacting with the interface to define an analysis and represent results and a method of presenting two or more data sets using the interface are described. The interface can be used to analyze and visually compare the results of location specific data from a number of sources and is illustrated in a flow cytometry application.10-23-2008
20110063602DIFFERENTIATION OF FLOW CYTOMETRY PULSES AND APPLICATIONS - A method of analyzing pulses from a flow cytometer in which particles in a fluid pass through an excitation volume of an electromagnetic radiation and interact with the electromagnetic radiation to generate signals in the form of pulses includes generating a time-dependent pulse indicative of the characteristics of one or more particles passing through the excitation volume of the electromagnetic radiation, determining a measurement window by selecting a portion of the pulse with a starting point and an ending point above a predetermined value, and calculating a first derivative of the pulse with respect to time over the measurement window.03-17-2011
20120236291DIFFERENTIATION OF FLOW CYTOMETRY PULSES AND APPLICATIONS - A method of analyzing pulses from a flow cytometer in which particles in a fluid pass through an excitation volume of an electromagnetic radiation and interact with the electromagnetic radiation to generate signals in the form of pulses includes generating a time-dependent pulse indicative of the characteristics of one or more particles passing through the excitation volume of the electromagnetic radiation, determining a measurement window by selecting a portion of the pulse with a starting point and an ending point above a predetermined value, and calculating a first derivative of the pulse with respect to time over the measurement window.09-20-2012

Patent applications by Ray Lefebvre, Berkeley, CA US

Richard Lefebvre, Manasquan, NJ US

Patent application numberDescriptionPublished
20080286061Adaptor shank for SDS format pneumatic hammer/ drill gun - An adaptor shank for SDS format pneumatic hammer/drill guns, the adaptor shank having a drill bit receiving end with drill bit locking means and an SDS format end for locking engagement with SDS format pneumatic hammer/drill gun, thereby allowing the drill bit alone to be discarded and replaced upon wear or breakage.11-20-2008

Richard M. Lefebvre, Denver, CO US

Patent application numberDescriptionPublished
20080258429Methods of Modifying a Trailer Kingpin In Situ - A method of enlarging a kingpin which attaches a trailer to a fifth wheel on a tractor includes the step of providing a collar having a base, shank and head with the shank having a desired diameter. The collar also has an internal aperture having a first portion of a certain diameter and a second portion of lesser diameter. An existing kingpin is machined in situ on the trailer to a dimension commensurate with the internal apertures of the collar. The collar and machined kingpin are then joined to form a new kingpin having the desired diameter.10-23-2008

Tony Lefebvre, Edina, MN US

Patent application numberDescriptionPublished
20100177680SYSTEM AND METHOD OF DELIVERING CONTENT USING NETWORKED WIRELESS COMMUNICATION UNITS - A wireless network comprises a plurality of areas of interest and a core network coupled to each of the plurality of areas of interest to route real-time data from each of the plurality of areas of interest. Each of the plurality of areas of interest includes a plurality of wireless communication units. Each wireless communication unit comprises a local cache to store non-real-time data; and a gateway to process non-real-time data requests and provide an interface to a packet network. The plurality of wireless communication units in each of the plurality of areas of interest are networked together such that each wireless communication unit has access to data stored on the local cache of another of the plurality of wireless communication units, wherein the gateway in each of the plurality of wireless communication units is operable to provide the requested non-real-time data, if available, from one of its local cache and the cache of other wireless communication units prior to passing the non-real-time data request to the packet network.07-15-2010
20100177751SYSTEM AND METHOD OF DELIVERING CONTENT OVER A LOCAL WIRELESS SYSTEM - A local wireless system comprises a plurality of wireless communication units to transmit to and receive wireless signals from one or more wireless devices and a soft switch coupled to the plurality of wireless communication units to obtain connection information for each of the one or more wireless devices. The soft switch comprises a memory to store the connection information and location-based data associated with a service area of the plurality of wireless communication units; and a gateway to process non-real-time data requests and provide an interface to a packet network. The soft switch is operable to push the location-based data from the memory to at least a subset of the one or more wireless devices using the connection information stored in the memory.07-15-2010
20100178914SYSTEM AND METHOD OF DELIVERING CONTENT FROM A WIRELESS COMMUNICATION UNIT - In one embodiment, a wireless communication unit is provided. The wireless communication unit comprises a transceiver operable to transmit to and receive wireless signals from one or more wireless devices in a service area of the wireless communication unit; a controller operable to manage operation of the transceiver and to obtain and store connection information for each of the one or more wireless devices; and a cache operable to store location-based data associated with the service area of the wireless communication unit. The controller is further operable to push location-based data from the cache to at least a subset of the one or more wireless devices using the stored connection information for the subset of the one or more wireless devices.07-15-2010

W. Curt Lefebvre, Boston, MA US

Patent application numberDescriptionPublished
20090062961METHOD FOR SOOTBLOWING OPTIMIZATION - A controller determines and adjusts system parameters, including cleanliness levels or sootblower operating settings, that are useful for maintaining the cleanliness of a fossil fuel boiler at an efficient level, Some embodiments use a direct controller to determine cleanliness levels and/or sootblower operating settings. Some embodiments use an indirect controller, with a system model, to determine cleanliness levels and/or sootblower settings. The controller may use a model that is, for example, a neural network, or a mass energy balance, or a genetically programmed model. The controller uses input about the actual performance or state of the boiler for adaptation. The controller may operate in conjunction with a sootblower optimization system that controls the actual settings of the sootblowers. The controller may coordinate cleanliness settings for multiple sootblowers and/or across a plurality of heat zones in the boiler.03-05-2009

Patent applications by W. Curt Lefebvre, Boston, MA US

William Lefebvre, West Chester, PA US

Patent application numberDescriptionPublished
20100174428Railroad Train Monitoring System - Railcar monitoring utilizes instrumented, flexible pads supported within the truck pedestal jaws on the bearing adapters. The pads contain sensors for monitoring temperature pressure, shifting loads, truck hunting and the like and have circuitry for processing information received from the sensors and for processing and reporting departures of performance variables to a remote source. The system cyclically activates polling each pad on a car and communicates signals of critical departures and car identity to a remote source.07-08-2010
20100288157SENSOR INTERFACE - A sensor interface is disclosed including a flexible substrate in which are embedded sensors for measuring physical parameters such as temperature, displacement, velocity, acceleration, stress, strain, pressure and force present between objects such as a railcar bearing and a truck side frame. The substrate is positioned between the objects of interest Electronic components such as a data processing unit, a data storage device, a communication device and a power source may also be embedded within the substrate. The electronic devices communicate with one another and the sensors to process signals generated by the sensors indicative of the parameters being measured.11-18-2010

William D. Lefebvre, West Chester, PA US

Patent application numberDescriptionPublished
20090049006METHOD AND SYSTEM FOR PROCESSING KNOWLEDGE - The invention provides a knowledge sharing method for supporting mobile workers before, during and after visiting a location, organisation or individual as part of their day to day activities. It achieves this through a knowledge management system which has a database for storing knowledge specific to a plurality of entities such as customers, maintenance locations, client organisation or individuals, for example. The database provides stored knowledge to a user in response to said user providing an identity of one of said plurality of entities. The retrieved knowledge being provided to the user in audio form on a voice enabled interface between the user and the system. The retrieved knowledge is provided to said user from the knowledge stored in the database specific to that entity. This knowledge may be based on information provided by other users of the knowledge management system.02-19-2009